Lauren Court Care Home

Thank you for your kind review. I am the new manager at Lauren Court; I started my post here June 2023. I would love to have the opportunity to meet with you. I have an open-door policy Monday-Friday, and I can also come in by appointment at the weekend. My deputy manager is on-site every other weekend and we are always happy to meet and chat with any relatives and friends. I look forward to meeting you soon.

Thank you for taking the time to complete a review of Lauren Court. We would like to reassure you that we always put our residents first and foremost and discuss all our meal options to ensure we offer a varied choice of meals every day. Our menus are completed by a nutritionist to provide a healthy well-balanced diet for our residents. The Home Manager has met with your relative, as has the chef and the wellbeing coordinator to discuss preferences to daily meal options; we have offered many alternatives to the choice of meal on the day. Regular residents’ meetings attended by the Home Manager and the chef give the residents the opportunity to discuss their likes and dislikes; comments from other residents are very positive. I will personally review the menu option with your relative and the dining experience of others. There are recruitment challenges across many sectors at present, including the care sector. HC-One continues to invest in our home-based colleagues and we are working hard to enhance our offer to new colleagues; we are pleased to note that there has recently been an increase in uptake of new colleagues joining the team. Our new wellbeing coordinator has taken time to speak with each resident to ensure all opportunities are taken to offer a wide choice of pastimes, stimulating activities and trips out. The feedback from residents in this area has been excellent. We would like to thank you for your kind words regarding the staff team, all the staff at Lauren Court work hard to ensure our residents are always cared for with dignity and compassion.

Thank you for your review, we value all feedback as this helps us to improve our service where required. May we extend our condolences to your family and you; it was a pleasure to care for your Mother at Lauren Court. We are sorry the room was not to your liking despite our best endeavours to accommodate your Mother’s electric armchair and personal furniture and possessions; we recognise how important it is for our residents to feel ‘at home’. We will ensure we monitor the issues you raised regarding ancillary services as the dining experience, housekeeping and maintenance are usually exemplary. Recently, we have significantly improved our pay structure for staff, and HC-One continues to invest in our home-based colleagues. We appreciate your kind words about our staff team, they work hard to ensure our residents are cared for with dignity and compassion.

Thank you for your review; we value all feedback as this helps us to improve our service where required. The team is very grateful for your kind words that recognise the care your Mother received. Lauren Court staff have worked tirelessly through the recent pandemic, as have other areas of the health sector. We are constantly reviewing our recruitment offer to attract new people to join our team and we have recently increased rates of pay for colleagues that not only recognise the kind care they deliver, but we also pay enhanced rates to more experienced team members. As an organisation, we continue to raise the profile of our care colleagues within our local communities to gain the respect and appreciation of the work they undertake, and I am pleased to recognise you as an ally in our mission.