Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US
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9.8 107 Reviews
  • Lauren Court Care Home, Chester
Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people.

Offering luxurious accommodation, round the clock care and good home cooking, the friendly home is situated in its own grounds and has private lawn gardens and a secure patio area, a perfect place to sit outside and enjoy the weather on those summer days.

The communal areas and activities programme are also very popular at the home, including a library service, nail bar, hair salon, minibus for trips out and shopping.

Lauren Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for residents and any visitors to the home.

As well as being experienced and professional, the team are kind and compassionate, always working hard to ensure residents have the best quality of life at Lauren Court.
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Care Provided by Lauren Court Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1032
  • RESPITE Self-Funded Residential Care: from £1135

These prices are only a guideline, please contact Lauren Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Racheal Ashman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Lauren Court Care Home Reviews (107)

9.8

Lauren Court Care Home has a Review Score of 9.8 (9.831) out of 10, based on 24 reviews in the last 2 years.
Over all time Lauren Court Care Home has 107 reviews.

Overall Experience
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  • 4
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Date Published
  • 107
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Reviewer Connection to Lauren Court Care Home
  • 38
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Total of 107, showing 21-40
Review from Sandra L (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home takes very good care of Mum who has been at Lauren Court for over 2 years. Mum is happy and settled there and the staff are caring, kind and lovely to her. They take great care of her, are very interested in her and spend time talking and listening to her. I really like the staff who make me
feel so welcome when I visit Mum and feel they are very approachable. It is great that there is a good choice of activities available which Mum enjoys. Thank you so much.
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Review from G W (Sister-in-law of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Lauren Court greatly improved over the last few months. The staff are attentive and caring.
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Review from Gillian D (Son of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father went to Lauren Court for respite in June 2023. From day one we were very impressed with the facilities and the staff.
Our father was made to feel like a family member with the most amazing caring staff.
Unfortunately, his health deteriorated and he passed away on the 18th of September
in Lauren Court with dignity and the staff at his side until the family could be with him.
My father's funeral took place yesterday and members of staff attended the service. Thank you so much to each and every one of you for the excellent care you gave to my father.
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Review from J O (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here for respite in May (after being in hospital since February) with a view to returning home with a care plan in place. From our first visit, we knew Lauren Court was the right place for her. Lovely atmosphere, and friendly and attentive staff who treat residents with respect. Mum is very
happy here and wishes to stay and the family are happy for her to do so. She looks forward to meal times as the food is good! There are lots of activities and a lovely garden too. The staff will always contact us if any issues - we are more than happy with the care provided.
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Review from K K (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Lauren Court in June following falls at home. He has settled extremely well and is very happy here. The staff are great and nothing is too much trouble. Dad is treated with respect at all times. His room is ideal for his needs and Lauren Court is always clean and welcoming.
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Review from Sue J (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review today was excellent. It gave an insight into what the daycare of my mother consists of. Every area of care was explained. Feel very happy that my mother is lucky to be a resident at this care home. All management and staff are very helpful.
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Review from Sophie D (Granddaughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Lauren Court have been so supportive of my grandpa and us as a family in ensuring his transition from home to the care home has been as smooth as possible. My grandpa turned 101 last week and up until seven weeks ago had lived at home. The staff made such a fuss of him on his birthday and
made the day really special. The care he’s received has been excellent. There are lots of opportunities for him to engage with their broad range of activities which has really improved his quality of life. The staff have been welcoming and attentive and most importantly have made us feel he’s being extremely well looked after. A big thanks to you all.
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Review from Elaine T (Relative of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my relative became a resident in March 2023, when visiting her and wishing to speak to management, they were not visible and the office door was always closed. I now visit mostly at weekends when, I believe, management are not on the premises. However, I understand from other relatives, that they
are easier to contact by phone and are available to speak to Monday to Friday. Whenever I visit I am made to feel welcome by the staff, all of whom are kind, caring and understanding towards the residents. My relative is very happy at Lauren Court.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lauren Court Care Home
Thank you for your kind review. I am the new manager at Lauren Court; I started my post here June 2023. I would love to have the opportunity to meet with you. I have an open-door policy Monday-Friday,…read more
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Review from Susan M (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Lauren Court Care Home for three months now where she settled in very quickly. My brothers and I are thrilled at the change in her, she is back to her old self and is enjoying life again. This is down to the wonderful staff who make the time to talk, have a laugh and care
so well for her, I can't praise them enough. She enjoys the variety of food and her morning porridge is made to perfection. Thank You everyone.
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Review from Linda M (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The friendly staff immediately made my dad feel at home, and he was able to settle in very quickly and now feels like part of the family. He is enjoying the company of the friendly, caring staff and the outings, loves the food, and in every respect, has embraced Lauren Court as his new home. This is
the result all his family wished for.
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Review from P H (Son of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my visits to see my mother during her respite stay, I was impressed by the excellent treatment of her by all the staff. The staff were very friendly and gave excellent care and attention at all times. The facilities were well-maintained and cleanliness was excellent.
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Review from Peter H (Son of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I literally cannot praise the staff at Lauren Court Care Home enough. They are all incredible with my mum - kind, caring, patient, loving and genuinely funny. It's a phenomenal team of people. The home itself is clean, warm and welcoming. My mum is happier in Lauren Court than she has been for many,
many years.
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Review from A L (Son of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has settled in well since he moved in. He is warm, comfortable and has good attention from the staff.
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Review from S G (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mother's room is a mess now; perhaps it is her fault, spilling food etc.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lauren Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your Mother’s room was not to your satisfaction at the time of your visit; please…read more
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Review from I T (Cousin of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
1. Main issue is food - quality and choice seem to be very poor. I realise that part of the problem is chewing issues and possible medication effect. My question to management is 'Do you think that food is good enough in terms of quality and choice?';
2. Lauren Court Care Home seems to constantly have
trouble with staff retention - meaning too many inexperienced agency staff;
3. Activities - recently improved but more needed;
4. Big positive - some excellent staff who really care.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Lauren Court Care Home
Thank you for taking the time to complete a review of Lauren Court. We would like to reassure you that we always put our residents first and foremost and discuss all our meal options to ensure we…read more
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Review from William B (Husband of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Lauren Court Care Home is ideally suited for my wife. She seems to have settled quite nicely, she does not say a lot to me when I visit but I am happy for her company and she gets on with staff and residents. That's all she and I need.
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Review from L C (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Lauren Court Care Home are wonderful. Kind and caring and loving. The room was small and had inadequate furniture. The toilet flush never worked properly and was not sorted even after repeated requests. The meals were always lukewarm when mum at in her room. Her room was often dirty. The
problems were down to a shortage of staff. The staff are underpaid and work too hard but were still wonderful.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Lauren Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. May we extend our condolences to your family and you; it was a pleasure to care for your Mother…read more
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Review from D R (Nephew of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I arrived at the care home I was welcomed as though I was an old friend. Every member of staff that I saw was very busy but had the time to say hello and give me a smile!
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Review from P S (Son of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was looked after very well during his stay. The facilities were clean and tidy and well run. I have recommended Lauren Court Care Home as a place to be for your loved ones.
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Review from Christine C (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred from another home which she had not settled into at all in February 2022. Within a couple of weeks, the difference was amazing. She is once again communicating with the staff and residents. My sister who lives in Canada and can only have telephone calls or emails has also noticed
the difference. Quote "I have my mum back" The staff are supportive and take time to chat and engage with all the residents. Yes, they have been through difficult times as have all care homes. this is my second experience of Lauren Court as my mother in law was a resident a few years ago until her death - she was happy. What is amazing many staff are still working at Lauren Court which tells me this is a happy environment for both staff and residents. Well done everybody and thank you.
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Lauren Court Care Home is calculated as follows: ( (237 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Racheal

Racheal Ashman

Job Title: Home Manager

As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”


Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”


Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”

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