Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US
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9.8 107 Reviews
  • Lauren Court Care Home, Chester
Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people.

Offering luxurious accommodation, round the clock care and good home cooking, the friendly home is situated in its own grounds and has private lawn gardens and a secure patio area, a perfect place to sit outside and enjoy the weather on those summer days.

The communal areas and activities programme are also very popular at the home, including a library service, nail bar, hair salon, minibus for trips out and shopping.

Lauren Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for residents and any visitors to the home.

As well as being experienced and professional, the team are kind and compassionate, always working hard to ensure residents have the best quality of life at Lauren Court.
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Care Provided by Lauren Court Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1032
  • RESPITE Self-Funded Residential Care: from £1135

These prices are only a guideline, please contact Lauren Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Racheal Ashman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Lauren Court Care Home Reviews (107)

9.8

Lauren Court Care Home has a Review Score of 9.8 (9.821) out of 10, based on 27 reviews in the last 2 years.
Over all time Lauren Court Care Home has 107 reviews.

Overall Experience
  • 79
  • 22
  • 4
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Date Published
  • 107
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  • 27
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Reviewer Connection to Lauren Court Care Home
  • 38
  • 27
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Total of 107, showing 81-100
Review from Keith W (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This Care Home is Highly Recommended and has a great caring team. Definitely the best in the Chester & Ellesmere Port area of Cheshire.
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Review from Kathleen R (Friend of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the times I have visited this care home Lauren Court, I have found the staff caring, friendly and very efficient. My friend is well cared for and is happy.
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Review from Kerrie G (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are excellent, patient and caring which is comforting knowing my father is being looked after.
Thank you.
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Review from Frederick M (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant a warm welcome, very well looked after, lovely home support staff.
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Review from Kenneth S (Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very good.
No problems with anything.
Came in, was 7st 8lbs.
Going out, was 9st 7lbs.
Thank you.
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Review from D A (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Lauren Court to be a very warm and pleasant environment for my mother. The staff are caring and helpful at all times. The place is always clean and tidy with a nice atmosphere. My mother praises the plentiful meals with a variety of choice. She feels safe as the staff check them often,
throughout the day and during the night. The residents are treated with respect, so much so, she only went in for respite but is still there.
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Review from J E (Regular Volunteer) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a youth worker with NCS and brought a group of teenagers who wanted to volunteer at the home to spend time with the residents and put on activities for them. The staff and the residents have all been incredible. Staff are so welcoming and informative, we really appreciated their hospitality and
willingness to let us be involved. After a few hours spending time talking with some of the residents, our team had laughed, cried and danced, they enjoyed engaging with them and their stories. The team is now planning to return to so a tea and cake party the following week.
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Review from P M (Regular Volunteer) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe the facilities are very nice and satisfying as well as the interior which is extremely beautiful and creates a calm and fulfilling environment. The staff are very welcoming. Also, the time spent with the lovely residents was very insightful and extremely enjoyable. We hope not only for us,
but for them as well.
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Review from Sam B (Regular Volunteer) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the care home to be warm and welcoming and the facilities are some of the nicest that I've seen. Everything is clean and well maintained and the staff are lovely and attentive. The environment seems to be one of happiness and love.
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Review from Sheila B (Daughter of Resident) published on 21 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Lauren Court since Aug 2016. She initially went in for 2 weeks respite, much against her will, after a spell in hospital. After 2 weeks mum was reluctant to go home as she had been so well cared for and after another 2 weeks decided she would like to stay permanently. I can't speak
highly enough of the kind and caring staff at Lauren Court and they always go the extra mile to make sure mum is happy. She is treated with kindness, courtesy and respect. The food is high standard with a choice of 2 dishes each day on a monthly rotation. The rooms are very pleasant and the home has a spacious modern dining room, 3 beautifully appointed lounge areas with TVs and a sunny conservatory overlooking a lovely garden area. The reception area is very smart and welcoming.


Yes, it's expensive, but not as much as some I saw and rejected. Currently £738+ a week it's not as indicated in the info. High annual increases are a constant worry but mum's safety and well being are priceless.

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Review from Lynn W (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother spent two weeks Respite care in Lauren Court and I would highly recommend this care home.


I visited a number of care homes when I was making my selection and my first impression of the staff and environment were very good.


The building is very light, especially the conservatory area

and I believe this can help lift the mood of residents. Some of the other establishments I visited were very dark and depressing.


My Mother was subsequently admitted and the care she received was exceptional. She also very much enjoyed the meals!


The exercise she was getting, walking from her room to the dining room and then to the lounge was a real benefit. She is prone to falling but with the use of her stick and hand rails along all corridors gave her more confidence.


I would have no hesitation is recommending Lauren Court to anyone who was looking at care for a relative or friend.

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Review from Ann W (Mother-in-law of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived in Lauren Court for over 4 years and is very happy. She thinks of her beautiful room which is on the ground floor and looks out onto a busy road and playing field, as her own little flat. The care and staff are amazing nothing is too much trouble. The food is excellent with
lots of choices to suit every resident. The staff are very professional in their care but also go that extra mile. The manager is very experienced and has the home running really well. She is also very kind and understanding to the needs of all the residents.
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Review from Jackie J (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasantly laid out open plan building with small attractive garden. Ensuites are small but adequate. All the staff are friendly and have a nice sense of humour creating a welcoming atmosphere for residents and visitors. Sometimes short staffed. Too much to do but manage to keep cheerful and helpful.
They are a huge asset to this home. This year's increase in fees on top of last years seem to be on the high side and somewhat worrying.
Reply from Meridian, Careline Team at Lauren Court Care Home

We are most pleased that you feel that the home is pleasantly laid out, the staff team take pride in the home that they work in. It was nice to hear that you felt the staff team are friendly and have a nice sense of humour creating a welcoming atmosphere for our Residents and visitors. You feel that the home is sometimes short staffed. At HC-One we continually review our staffing levels according to the Residents dependency levels. If you are concerned please feel free to discuss this with the home manager. We acknowledge your comment around the increase in fees and again I would suggest that you discuss this with the home manager.

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Review from A J (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely friendly place for all the residents and family are always welcome. The staff are cheerful and friendly and the nicest thing is they care about all the residents 1st class five star if rated.
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Review from R H (Nephew of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautifully decorated.
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Review from S H (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am utterly delighted with the are and support mum is receiving here at Lauren Court Residential Care Home. Each time I visit she does nothing but praise the team and say how easy going but helpful everyone is. Mum has now been here six months and the change in her is remarkable. She looks really well
and has put on some weight which is wonderful. I have no hesitation recommending Lauren Court to others. Long may it continue.
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Review from A S (Resident) assisted by family/friend published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came as a permanent resident in December 2016.
I have found Lauren Court a lovely, clean care home. The staff are extremely helpful and nothing is too much trouble. I find the staff very friendly and chatty. There is always someone to chat to. I am very happy here.
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Review from Lynn S (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy living here. The staff are hard working and very caring to the residents. There is a lovely atmosphere and there is always a lot going on eg. Bingo, quizzes, trips out etc.
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Review from Sue H (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find this care home meeting our requirements, it is nicely laid out and staff are friendly and courteous.
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Review from Valerie H (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit my mother it is a pleasure to go into this home. The staff are all always very helpful at all times. They quickly and efficiently sort out any problems. Mum needs eye drops 4 times a day and I know I can leave the home and know she will be looked after excellently. All the staff are
very caring and have time for everyone.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Lauren Court Care Home is calculated as follows: ( (265 Excellents x 5) + (52 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 319 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Racheal

Racheal Ashman

Job Title: Home Manager

As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”


Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”


Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”

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