Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US
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9.8 105 Reviews
  • Lauren Court Care Home, Chester
Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people.

Offering luxurious accommodation, round the clock care and good home cooking, the friendly home is situated in its own grounds and has private lawn gardens and a secure patio area, a perfect place to sit outside and enjoy the weather on those summer days.

The communal areas and activities programme are also very popular at the home, including a library service, nail bar, hair salon, minibus for trips out and shopping.

Lauren Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for residents and any visitors to the home.

As well as being experienced and professional, the team are kind and compassionate, always working hard to ensure residents have the best quality of life at Lauren Court.

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Care Provided by Lauren Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Racheal Ashman (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lauren Court Care Home Reviews (105)

Total of 105, showing 101-105
9.8

Lauren Court Care Home has a Review Score of 9.8 (9.811) out of 10, based on 29 reviews in the last 2 years. Over all time Lauren Court Care Home has 105 reviews.

Overall Experience

  • 77
  • 22
  • 4
  • 1
  • 1

Date Published

105
6
17
29
76

Review from Alan W (Son of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring which in my view is the most important factor when choosing a care home, treating my mother with high levels of dignity and respect. Impressive facilities, well maintained and recently modernised further. Well appointed bedrooms with en-suite facility. Well run and managed.
I haven't had any issue to raise with management in the 4 years that my mother has been a resident.

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Review from D C (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Concerned over turnover of staff. Mums care plan not discussed with me and nor reviewed with family. Named carer not introduced to us. We were not always informed when mum was visited by GP or district nurse. When I took mum for outside appointments at hospital etc. she often was not ready and we had
to find shoes/coat/dentures/glasses. On one occasion follow up appointment at hospital mums legs were dirty and I had to ask for her finger nails to be cut- long and dirty, same with toe nails.

Reply from Meridian, Careline Team at Lauren Court Care Home

Staff turnover has been reviewed and there are 2 new domestics to replace the staff who have retired. There are also 2 new care staff who are covering for staff who are on maternity leave.


The name of the key worker is clearly documented within the care plan, and the key worker explains the proposed plan of care to the resident and relative on admission, and asks for their input to ensure that they are happy with it.


The family are usually informed when a resident is seen by a GP or a district nurse, especially if the health concern is significant.


When staff are informed of external appointments, these are placed in the diary so that they are aware that a resident will be going out and at what time.


Fingernails are checked daily as part of personal care to ensure that they are clean and neat. Toenails are also kept clean, and a chiropody appointment arranged as required.


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Review from Jane T (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are friendly, caring and efficient.
Lauren Court is beautifully appointed, clean, bright and comfortable with lovely food.
My family is very grateful to all for their kind care of my mother.

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Review from Micheal B (Grandson of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the pre admission to actual admission. Done in one day. All aspects are fantastic.

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Review from A E (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and go the extra mile to make residents feel "at home!" In spite of busy work loads I have known staff sit with my mum during their break in her room whilst she has eaten her lunch. My mum is tucked up at night. The residents home is modern and cheerfully decorated. Dining room
over looking a pleasant garden. Public areas always smell fresh. I think the menus are good (not the chips) with emphasis on fresh vegetables. Meals attractively plated up. Surprisingly good sauces which I would expect to get at a restaurant. Medical attention sought quickly when necessary.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Lauren Court Care Home is calculated as follows: ( (283 Excellents x 5) + (58 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Racheal

Racheal Ashman

Job Title: Home Manager

As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”


Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”


Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”