Mayfields

Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port CH66 1TP
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9.7 44 Reviews
  • Mayfields, Ellesmere Port
MHA Mayfields care home offers residential dementia care services for 46 residents with short stays available throughout the year. The thoughtful and compassionate vision of Professor Tom Kitwood, an internationally renowned pioneer in dementia care, lives in every detail of the home. Guided by his philosophy of person-centred care, the home is both functional and profoundly humane, with no stairs or lifts, the open-plan design flows freely to foster ease, independence, and a deep sense of community, while still ensuring each resident’s privacy and safety.

The three households are seamlessly connected to a vibrant central hub, a heart of laughter, music, worship, and connection. Whether it's sharing stories over tea or dancing to familiar tunes, Mayfields is more than just a care home; it’s a genuine home filled with warmth, dignity, and purpose.

The gardens at Mayfields are a vibrant extension of home life, beautifully designed to be accessible, sociable, and enriching. From tranquil seating areas and raised flower beds to lively gardening sessions and seaside-themed summer BBQs, every corner invites connection, reflection, and joy.

It's easy to understand why mealtimes are so important at Mayfields. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Life at the home is as vibrant as its residents. The activities calendar is packed with opportunities to connect, create, and celebrate. Residents enjoy pottery sessions, chair fitness classes, and live music performances, all designed to inspire joy and keep minds and bodies active. Whether you’re searching for yourself or a loved one, for short stays or residential dementia care, the team at Mayfields are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1405 – £1489
  • RESPITE Self-Funded Residential Dementia Care: £1405 – £1489

These prices are only a guideline, please contact Mayfields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Neill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (46)

Mayfields Reviews (44)

9.7

Mayfields has a Review Score of 9.7 (9.737) out of 10, based on 10 reviews in the last 2 years.
Over all time Mayfields has 44 reviews.

Overall Experience
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Review from L H (Daughter of Resident) published on 3 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Mayfields Ellesmere Port since June 2022. Her care has been exemplary. The transition to the home was a little rough for my mum, but the staff made sure she was given lots of attention and made her feel very comfortable. Mum loves the staff and her face lights up with their
interactions. It really has become a home away from home. Both the carers and the administration staff are approachable and always answer any questions or concerns. The facility is always exceptionally clean. The kitchen staff are very friendly and the meals are varied and thoughtfully prepared. During my visits, I have continued to watch the patient and loving interactions the carers have with all of the residents and I would not hesitate to recommend Mayfields to anyone who is looking for care for their loved one.
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Review from L R (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Mayfields since November 2019. So she’s been cared for all during the pandemic and beyond.
I have no concerns about her care. She has been looked after excellently. The staff also treat my father and I with respect and answer any concerns we have. I would not have any
hesitation in recommending this care home to those who need it. All staff do their best sometimes under very difficult situations and all greet you with smiles on their faces.
My mum has been very settled in her surroundings. The staff went out of their way to treat those of us with mums to a Mothering Sunday afternoon tea. It was a very special moment for me as a daughter. I can still after all this time recommend Mayfields and my wish is for my mum to remain there.
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Review from Carol D (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was well cared for whilst I was in hospital. She really enjoyed her stay joining in activities and getting her hair and nails done. Even though it was planned for later date Mayfields were able to take my mum on early with having an early c-section and then my baby having surgery. Can't thank
them enough.
When I phoned the carers were giving updates and advising and enjoyed having her.
When visited Mayfields originally I was impressed with the cleanliness and food menu. My mum can be fussy but ate well.
I was also impressed with the care for other patients and had heard how good Mayfields were with a friend's uncle whilst he stayed there.
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Review from P B (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfields Ellesmere Port has provided my father with the best care that we could have hoped for in a care home environment. There is a homely atmosphere and staff are, generally, kind, caring and compassionate towards the residents and welcoming to relatives/friends. There are religious services and
activities for the residents, some of which relatives/friends are actively encouraged to participate in. The choice of menu and quality of food provided is of a high standard.
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Review from A G (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am quite happy that recently you have decided to put in more permanent staff as they know the patients better and are more familiar with them and know their needs and their behaviour. The only thing I suggest if possible, when the weather is good, especially for residents who can’t move, take them
with the help of family to the garden for a change.
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Review from Jane H (Wife of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to live at Mayfields a year ago, and he is still there. I can’t put into words the love and care that he receives at every level, every day. He is only 66, and I was incredibly frightened when he first went in, not knowing what to expect. I have complete confidence that he is in the
right place, and I am once again his wife, not his carer. Everyone has also looked after me, as well as him. I’ve shed many a tear, and have had many hugs, but also lots of laughs. You are all very special people, and I thank you for every day. Even at the end of a long shift, when you must be worn out, you still smile. You’re incredible. The managers are always there for a chat, nothing is too much trouble. Nothing is ever perfect, but this is a very special place, that strives for the best all the time. I would confidently recommend it as a place for your loved one to live.
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Review from J L (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Mayfields for over two years now and is very well cared for, in what is a homely environment. Most of the staff are excellent and are very caring, but some of the temporary weekend staff are not as well engaged with the residents.
The food appears to be very good, and the facilities
are kept very clean.
The ensuite bathrooms would benefit from an upgrade, but generally, the facilities are good and suitable for people with dementia.
Activities have improved lately, and the introduction of visiting small animals, such as the chicks, really lifts the residents.
The senior carers do keep us well informed on any medical issues that arise, which is reassuring.
On occasion, the personal care is not as good as we would hope for, but generally, Dad is clean and presentable each day.
It was a hard transition placing Dad into care, but I think that Mayfields is probably the best in its field, in this locality, and we thank the staff for their continued care for Dad.
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Review from P H (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Mayfields since December 2023. We had to make quite a quick decision in our choice of home, but I think we were very lucky. The residents are treated with respect, dignity and good humour. Mum has taken part in various activities, not all to her taste, but the staff are very encouraging
and patient. Communication, especially regarding medical matters, has been very good, be it by phone calls, email or face-to-face. The staff also greet visitors with a friendly smile, kind words and often a cup of tea! Any concerns we have had have been dealt with quickly and always with Mum's best interests at heart.
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Review from Bernard M (Husband of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that Mayfields is a top-class home run by excellent management and excellent teams in all departments. I visit regularly and can see that the residents are looked after above and beyond. I am so glad that I chose Mayfields to look after my wife.
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Review from Lynda H (Wife of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the care home for almost 2 years. He is and always has been happy to be there. The staff are very caring making sure my husband's needs are met. It is a lovely bright, light, and comfortable establishment with plenty of space for people, such as my husband to walk around and sit
whenever he wants to.
I am very pleased that I chose this care home for him and wouldn't want him to be anywhere else whilst his present needs are being met.
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Review from Gill M (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
MY mum was looked after so lovely and nothing was too much trouble for the caring staff. The home (Mayfields) is very warm and comfortable, the food is amazing, the bedrooms are nice and homely. The activities are plentiful including music therapy, church services, crafts, quizzes etc and residents
are encouraged to participate. I can't thank the staff enough for treating Mum with respect and love and for caring for us too as a family when Mum fell ill. You truly are angels - thank you from the bottom of my heart.
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Review from Andrew P (Friend of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visited a family friend on March 17th 2023. She was in good spirits. Her physical appearance was good and she appeared to be very hungry and quickly consumed the cakes I had brought for us to share.
The care home maintained a good standard of cleanliness and order.
The staff were friendly and helpful.
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Review from Steven M (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very good home from home for the residents. The staff are very conscientious and professional.
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Review from N J (Son of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, Mum is always happy and well cared for by all the staff.
Excellent home.
Kept informed about any issues which may arise with Mum's health etc.
Would highly recommend Mayfields care home to anyone.
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Review from E T (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has thrived since she has lived in this home. Staff make an effort to really get to now her and us as a family. I've always felt very welcomed into the home. My mum is treated with dignity and staff pick upon her fun nature and sing and dance with her. I feel she is loved by them. Hats off to
the staff - they're amazing.
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Review from C M (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Mayfields since the beginning of August 2022. So far we are very happy with the care she has been receiving. Many of the carers are so lovely and sociable/interactive with residents and my mum has already made good connections with many of them. The place is light, airy and always
has a lovely warm atmosphere.
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Review from Sally W (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being looked after very well in Mayfields. She is treated with dignity and with understanding. The staff team are kind and supportive. I receive phone calls informing me about Mum's care needs. If Mum has had a fall we are informed immediately. Mum's clothes are clean. Her hair is washed
and cut regularly and, importantly, her nails are out and often varnished. Food is excellent. One or two more activities each week would be good.
Reply from Su Neill, Home Manager at Mayfields

Thank you for your feedback. We aim to offer a full range of activities each day with our activity coordinator working Monday to Friday. He has a file evidencing all activities offered and participation levels. Please feel free to have a chat with him when you next visit to discuss the activities and see if we can offer a wider choice for your mother to join in with.

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Review from J J (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely comfortable and homely residence.
Staff are very helpful and friendly to ensure Mum's stay is an enjoyable experience. Lots of activities take place on a daily basis and staff encourage the residents to join in. Overall, a safe and well-organised care home.
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Review from Susan M (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is currently a resident here. I have to commend the staff for their level of care and due diligence. They are truly lovely in their dealings with Mum and speak with genuine fondness and compassion. It’s been difficult given Covid but staff are well trained and do their utmost to keep residents safe.
I have been impressed with the range of activities available to the residents and management are always accessible and available.
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Review from Tim R (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Mayfields for several years now and I have nothing but praise for their care and professionalism. Since before the complexities of COVID, the staff of the home have been consistently caring and supportive of my mother. The staff handled the COVID difficulties really
well and gave me confidence and reassurance that she would receive the best of care. The meals provided are of a very high standard. I live in Florida, USA so being far away, it is important to know that my mother is so well cared for.


I have no hesitation in recommending Mayfields to anyone considering making it a home for themselves or their loved one.


Although the review date is December 2021, my comments apply to the more extended period that my mother has been resident at Mayfields.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Mayfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Mayfields is calculated as follows: ( (92 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfields is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

No image found

Susan Neill

Job Title: Home Manager Joined: 2025

Susan Neill is teh registered home manager at MHA Mayfields

Frequently Asked Questions about Mayfields

What types of Care is Mayfields registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mayfields have?

There are 46 Single Rooms.

What are the Facilities & Services at Mayfields?

Own Furniture if required, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mayfields to the centre of Ellesmere Port?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayfields to verify any information. View our terms and conditions. Mayfields has an Enhanced Service - more info.