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Mayfields

Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port, Cheshire CH66 1TP
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Mayfields, Ellesmere Port
Mayfields, Ellesmere Port
Mayfields, Ellesmere Port

MHA Mayfields care home offers residential dementia care services for 46 residents with short stays available throughout the year. The thoughtful and compassionate vision of Professor Tom Kitwood, an internationally renowned pioneer in dementia care, lives in every detail of the home. Guided by his philosophy of person-centred care, the home is both functional and profoundly humane, with no stairs or lifts, the open-plan design flows freely to foster ease,...  

Care Provided by Mayfields

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia Care£1,487 - £1,579N/A

Contact Mayfields to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Susan Neill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (46)

Mayfields Reviews (48)

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8.6

Mayfields has a Review Score of 8.6 (8.576) out of 10, based on 4 reviews in the last 2 years. Over all time Mayfields has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Sally W (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience

My mother is being looked after very well in Mayfields. She is treated with dignity and with understanding. The staff team are kind and supportive. I receive phone calls informing me about Mum's care needs. If Mum has had a fall we are informed immediately. Mum's clothes are clean. Her hair is washed and cut regularly and, importantly, her nails are out and often varnished. Food is excellent. One or two more activities each week would be good.

Reply from Su Neill, Home Manager at Mayfields

Thank you for your feedback. We aim to offer a full range of activities each day with our activity coordinator working Monday to Friday. He has a file evidencing all activities offered and participation levels. Please feel free to have a chat with him when you next visit to discuss the activities and see if we can offer a wider choice for your mother to join in with.

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Review from J J (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card
Overall Experience
Lovely comfortable and homely residence.

Staff are very helpful and friendly to ensure Mum's stay is an enjoyable experience. Lots of activities take place on a daily basis and staff encourage the residents to join in. Overall, a safe and well-organised care home.

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Review from Susan M (Daughter of Resident) published on 5 April 2022 Submitted via Website
Overall Experience

Mum is currently a resident here. I have to commend the staff for their level of care and due diligence. They are truly lovely in their dealings with Mum and speak with genuine fondness and compassion. It’s been difficult given Covid but staff are well trained and do their utmost to keep residents safe. I have been impressed with the range of activities available to the residents and management are always accessible and available.

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Review from Tim R (Son of Resident) published on 8 February 2022 Submitted via Website
Overall Experience

My mother has been a resident of Mayfields for several years now and I have nothing but praise for their care and professionalism. Since before the complexities of COVID, the staff of the home have been consistently caring and supportive of my mother. The staff handled the COVID difficulties really well and gave me confidence and reassurance that she would receive the best of care. The meals provided are of a very high standard. I live in Florida, USA so being far away, it is important to know that my mother is so well cared for.

I have no hesitation in recommending Mayfields to anyone considering making it a home for themselves or their loved one.

Although the review date is December 2021, my comments apply to the more extended period that my mother has been resident at Mayfields.

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Review from Amanda P (Niece of Resident) published on 2 July 2021 Submitted via Postal Card
Overall Experience

My Aunt has settled really well into the care home especially given the COVID situation. The staff have been brilliant and very supportive. I've seen my Aunt on numerous occasions and she always comments on how lovely the staff are and how good the food is! She tells me that I have made a good choice. (difficult to comment on some of the boxes below due to COVID)

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Review from Jeffrey L (Son of Resident) published on 11 August 2020 Submitted via Postal Card
Overall Experience

Without reservation, I believe Mayfields is a truly exceptional facility for the care and security of my mother and all the residents here. The carers have unbelievable patience and a caring threshold that is unquestionable. The food and entertainment are first class and keep the residents energised. I cannot pay Mayfields' staff a higher compliment. Thank you for all you do for Mother and all the other residents.

Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team at Mayfields.

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Review from S O (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card
Overall Experience

More than happy to praise the staff at Mayfields for the care given to my mum over the last couple of years. The atmosphere at Mayfields is very pleasant and relaxing, even during these pandemic times.

Reply from Susan Neill, Home Manager at Mayfields

Thank you so much for your comments and continuing support.

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Review from Vanessa C (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience

During the COVID-19 lockdown I feel that my mother has received excellent care from all the staff and they have been safely reintroducing visits over the past few weeks. Overall my mother seems to be very happy and healthy.

Reply from Su Neill, Home Manager at Mayfields

Thanks for the positive feedback, it's nice to see you visiting (in the garden) again.

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Review from K A (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card
Overall Experience

My dad moved into Mayfields 6 months ago and has settled in very well. The home is all on one level, light and airy and very spacious which is great for dad as he regularly likes to wander around the different wings. It was dad's 90th birthday recently and it was a lovely day with residents, staff and family members celebrating in the central lounge with the music therapist, playing and singing some of dad's favourite songs. The home also has 3 large garden areas to sit in or wander around in the summer months. The staff and management are very kind and caring and I would have no hesitation in recommending Mayfields.

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Review from A J (Daughter of Resident) published on 1 January 2020 Submitted via Postal Card
Overall Experience

I am very happy with the care and friendship mum has received since arriving at Mayfields. They listen and always take our concerns seriously. A lovely atmosphere, we enjoy visiting mum especially when she is happy. The staff are friendly and helpful. Thanks.

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Review from Steve B (Son of Resident) published on 31 December 2019 Submitted via Postal Card
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Very caring. The staff are like saints. Mum has been here for two years and they really look after her.

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Review from Nikki M (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

Mum has been so well looked after and cared for over the past 8 months. I have peace of mind that there is always someone watching out for her. I visit every day and I am always welcomed. The carers are 'angels' and nothing is too much for them.

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Review from V F (Wife of Resident) published on 11 September 2018 Submitted via Website
Overall Experience

I am so pleased I was able to secure a place for my husband in this home, after being in another care home where he certainly was not treated properly or with dignity. I cannot praise this home enough. So much so, I can now visit my daughter in Australia knowing my husband will be safe and well cared for. Previously I could not go!!

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Review from J G (Daughter of Resident) published on 30 August 2018 Submitted via Website
Overall Experience

My mum arrived here in June and has been well cared for. It has taken time for the staff to get to know her but they have all worked hard to do that. I have found all staff to be excellent, very kind and in easy reach of residents and their family. They are keen to preserve independence which means allowing mum to do as much as she can. What I like about this as she can walk into any of the wings and into the big garden as she chooses. There are always staff about. They are keen to support families as well as residents. Food is plentiful but monitored. The quality of the main courses vary a bit but never bad. There are choices. The decor is modern, well maintained and cleanly kept. We have had a few issues (I would expect that) but each time the staff have listened and responded immediately and helpfully. The ethos of this home is what I like. The family are welcomed and become part of the wing groups if they wish. This home is striving to be the best and I am pleased mum is here.

Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team a Mayfields to ensure we are continually reviewing the standard of care we deliver to ensure it is of a high standard. The menu is under review at present to introduce the Winter type foods. The food is not monitored and staff should be...  

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Review from Deborah P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience

Home is too expensive and there is good and not so good staff providing the care. Staff have not become accustomed to my mother's likes/dislikes regarding food which is important. My mother's clothing is disapearing.

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Review from V M (Brother of Resident) published on 9 May 2018 Submitted via Postal Card
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My sister has been a resident of Mayfields since 15th October 2014. At that time the layout of the buildings and gardens enabled her to move around with relative ease. As her condition has deteriorated the staff have coped well with her changing abilities, and have always treated her with kindness and respect. Furthermore, the management has always kept me informed of all aspects of her care plan and condition. I have appreciated this as I live too far away to visit her as frequently as I would like. Her friends and other relatives visit more frequently.

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Review from Win H (Sister of Resident) published on 6 December 2017 Submitted via Postal Card
Overall Experience
The care and support of the staff and all of the carers is excellent. I couldn't recommend all of them highly enough.

My sister had a really bad start but the care and attention of the carers has been wonderful.

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Review from J E (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card
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Very pleased with the care provided. Lovely staff very welcoming environment.

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Review from Tony W (Husband of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience

I can only say that I am pleased that I managed to obtain my wife into such a wonderful care home, in all respects for my wife. I see her every day.

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Review from Philip S (Husband of Resident) published on 10 March 2017 Submitted via Postal Card
Overall Experience

My wife of over 40 years, was diagnosed with early-onset Alzheimer's. After over 4 years of looking after her, I had to make the hardest decision of my life and place my wife's care in the hands of others. The professionalism and understanding of Mayfields management and staff made this transition bearable.

All Residents are respected as individuals and are actively encouraged to treat Mayfields as if it were their own home, within the obvious health and safety boundaries. My wife has been a Resident for over 2 years, during which time, inevitably, her condition has deteriorated, placing a bigger demand on staff time. The very high standard of both physical and mental welfare provided has NOT diminished.

Mayfields was designed and built as a standalone dementia unit. The building is well maintained and where practicable is developed to keep pace with current thinking on building design for dementia. A current thinking approach is taken to the care and mental wellbeing of the Residents.

The staff are always cheerful and this helps to promote a similar demeanour in the Residents. I have only praise and admiration for the care, patience and dedication of the management, staff and volunteers.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 February 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 06 Oct 2025

    Caring for a loved one can be so rewarding but it can also be so demanding. At Mayfields, we provide short-term respite stays designed to give carers a much-needed break...

  • 20 Jun 2025

    Save 20% on the first six weeks of a self-funded, permanent care placement OR get 3 weeks of respite care for the price of 2. To find out more, call...

  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

Upcoming Events

There are no upcoming events for Mayfields.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Mayfields.

Meet the Team (1)

Susan Neill
Susan NeillJob Title:Home ManagerJoined: 2025

Susan Neill is the registered home manager at MHA Mayfields.

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