Mayfields

Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port CH66 1TP
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9.7 44 Reviews
  • Mayfields, Ellesmere Port
MHA Mayfields care home offers residential dementia care services for 46 residents with short stays available throughout the year. The thoughtful and compassionate vision of Professor Tom Kitwood, an internationally renowned pioneer in dementia care, lives in every detail of the home. Guided by his philosophy of person-centred care, the home is both functional and profoundly humane, with no stairs or lifts, the open-plan design flows freely to foster ease, independence, and a deep sense of community, while still ensuring each resident’s privacy and safety.

The three households are seamlessly connected to a vibrant central hub, a heart of laughter, music, worship, and connection. Whether it's sharing stories over tea or dancing to familiar tunes, Mayfields is more than just a care home; it’s a genuine home filled with warmth, dignity, and purpose.

The gardens at Mayfields are a vibrant extension of home life, beautifully designed to be accessible, sociable, and enriching. From tranquil seating areas and raised flower beds to lively gardening sessions and seaside-themed summer BBQs, every corner invites connection, reflection, and joy.

It's easy to understand why mealtimes are so important at Mayfields. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Life at the home is as vibrant as its residents. The activities calendar is packed with opportunities to connect, create, and celebrate. Residents enjoy pottery sessions, chair fitness classes, and live music performances, all designed to inspire joy and keep minds and bodies active. Whether you’re searching for yourself or a loved one, for short stays or residential dementia care, the team at Mayfields are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1405 – £1489
  • RESPITE Self-Funded Residential Dementia Care: £1405 – £1489

These prices are only a guideline, please contact Mayfields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Neill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (46)

Mayfields Reviews (44)

9.7

Mayfields has a Review Score of 9.7 (9.737) out of 10, based on 10 reviews in the last 2 years.
Over all time Mayfields has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mayfields
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Total of 44, showing 21-40
Review from Amanda P (Niece of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has settled really well into the care home especially given the COVID situation. The staff have been brilliant and very supportive. I've seen my Aunt on numerous occasions and she always comments on how lovely the staff are and how good the food is! She tells me that I have made a good choice.
(difficult to comment on some of the boxes below due to COVID)
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Review from Jeffrey L (Son of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without reservation, I believe Mayfields is a truly exceptional facility for the care and security of my mother and all the residents here. The carers have unbelievable patience and a caring threshold that is unquestionable. The food and entertainment are first class and keep the residents energised.
I cannot pay Mayfields' staff a higher compliment. Thank you for all you do for Mother and all the other residents.
Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team at Mayfields.

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Review from S O (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy to praise the staff at Mayfields for the care given to my mum over the last couple of years. The atmosphere at Mayfields is very pleasant and relaxing, even during these pandemic times.
Reply from Susan Neill, Home Manager at Mayfields

Thank you so much for your comments and continuing support.

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Review from Vanessa C (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the COVID-19 lockdown I feel that my mother has received excellent care from all the staff and they have been safely reintroducing visits over the past few weeks. Overall my mother seems to be very happy and healthy.
Reply from Su Neill, Home Manager at Mayfields

Thanks for the positive feedback, it's nice to see you visiting (in the garden) again.

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Review from K A (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Mayfields 6 months ago and has settled in very well. The home is all on one level, light and airy and very spacious which is great for dad as he regularly likes to wander around the different wings. It was dad's 90th birthday recently and it was a lovely day with residents, staff and
family members celebrating in the central lounge with the music therapist, playing and singing some of dad's favourite songs. The home also has 3 large garden areas to sit in or wander around in the summer months. The staff and management are very kind and caring and I would have no hesitation in recommending Mayfields.
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Review from A J (Daughter of Resident) published on 1 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and friendship mum has received since arriving at Mayfields. They listen and always take our concerns seriously. A lovely atmosphere, we enjoy visiting mum especially when she is happy. The staff are friendly and helpful. Thanks.
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Review from Steve B (Son of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. The staff are like saints. Mum has been here for two years and they really look after her.
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Review from Nikki M (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been so well looked after and cared for over the past 8 months. I have peace of mind that there is always someone watching out for her. I visit every day and I am always welcomed. The carers are 'angels' and nothing is too much for them.
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Review from V F (Wife of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased I was able to secure a place for my husband in this home, after being in another care home where he certainly was not treated properly or with dignity. I cannot praise this home enough. So much so, I can now visit my daughter in Australia knowing my husband will be safe and well cared
for. Previously I could not go!!
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Review from J G (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived here in June and has been well cared for. It has taken time for the staff to get to know her but they have all worked hard to do that. I have found all staff to be excellent, very kind and in easy reach of residents and their family. They are keen to preserve independence which means
allowing mum to do as much as she can. What I like about this as she can walk into any of the wings and into the big garden as she chooses. There are always staff about. They are keen to support families as well as residents. Food is plentiful but monitored. The quality of the main courses vary a bit but never bad. There are choices. The decor is modern, well maintained and cleanly kept. We have had a few issues (I would expect that) but each time the staff have listened and responded immediately and helpfully. The ethos of this home is what I like. The family are welcomed and become part of the wing groups if they wish. This home is striving to be the best and I am pleased mum is here.
Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team a Mayfields to ensure we are continually reviewing the standard of care we deliver to ensure it is of a high standard. The menu is under review at present to introduce the Winter type foods. The food is not monitored and staff should be asking residents if they would like seconds at meal times. I will address this at our next staff meeting and monitor on my daily observation checks. Please continue to give us your feedback as we really do value it.

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Review from Deborah P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is too expensive and there is good and not so good staff providing the care. Staff have not become accustomed to my mother's likes/dislikes regarding food which is important. My mother's clothing is disapearing.
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Review from V M (Brother of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Mayfields since 15th October 2014. At that time the layout of the buildings and gardens enabled her to move around with relative ease. As her condition has deteriorated the staff have coped well with her changing abilities, and have always treated her with kindness and
respect. Furthermore, the management has always kept me informed of all aspects of her care plan and condition. I have appreciated this as I live too far away to visit her as frequently as I would like. Her friends and other relatives visit more frequently.
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Review from Win H (Sister of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support of the staff and all of the carers is excellent. I couldn't recommend all of them highly enough.
My sister had a really bad start but the care and attention of the carers has been wonderful.
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Review from J E (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care provided. Lovely staff very welcoming environment.
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Review from Tony W (Husband of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can only say that I am pleased that I managed to obtain my wife into such a wonderful care home, in all respects for my wife. I see her every day.
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Review from Philip S (Husband of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife of over 40 years, was diagnosed with early-onset Alzheimer's. After over 4 years of looking after her, I had to make the hardest decision of my life and place my wife's care in the hands of others. The professionalism and understanding of Mayfields management and staff made this transition bearable.


All

Residents are respected as individuals and are actively encouraged to treat Mayfields as if it were their own home, within the obvious health and safety boundaries. My wife has been a Resident for over 2 years, during which time, inevitably, her condition has deteriorated, placing a bigger demand on staff time. The very high standard of both physical and mental welfare provided has NOT diminished.


Mayfields was designed and built as a standalone dementia unit. The building is well maintained and where practicable is developed to keep pace with current thinking on building design for dementia. A current thinking approach is taken to the care and mental wellbeing of the Residents.


The staff are always cheerful and this helps to promote a similar demeanour in the Residents. I have only praise and admiration for the care, patience and dedication of the management, staff and volunteers.

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Review from Veronica P (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad lived at Mayfields from July '14 until his death in Jan '17. From the day I was shown round, I knew this was the right place for my dad. He was treated with respect, care, compassion and love by every member of staff. Clever layout - 3 wings and main central area. Dad loved to walk around - it
was never a problem if he ended up on another wing for mealtimes. In fact, nothing was a problem - staff's attitude towards residents was always positive. Lovely having chaplain - he got to know dad well.
Staff were exceptional in their care for our family. Mum visited regularly and was always made very welcome. She appreciated how the carers would chat to her; they cared about her wellbeing as well as dads.
End of life care was exceptional - such respect and love for dad, and such compassion and love to us. I will never forget that. To see carers coming in on that last day paying their respects to dad, saying goodbye to him, saying it had been a privilege caring for him ..... very moving.
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Review from Walter D (Husband of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Xmas this year my wife has had a very severe chest infection and it has really knocked her for six. I cannot thank the staff on her wing for the way they have looked after her, she would not get better treatment if she had stayed in hospital. It is very nice to see the way they look after all
residents and the patience they show with them. I cannot thank them all for their care and patience they have with them all.
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Review from Michael P (Son of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the best residential home in the area. Had Mother-in-law here 18 months ago and had no hesitation in bringing my mother here. I love visiting and mum really settled quickly with super staff. Always a pleasure and it's fun visiting, great residence.
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Review from Marian P (Sister of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Mayfields ever weekend since February this year and telephoned every evening. I have been made most welcome - and welcomed too, the odd occasion I have had lunch with my sister. The home is extremely clean and the staff warm and loving to the residents. It is difficult to find occupation
for residents who have dementia and who are also blind. I wish I could visit each day but the home is about 1 1/2 hours drive from where I live.
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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Mayfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Mayfields is calculated as follows: ( (92 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayfields is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Susan Neill

Job Title: Home Manager Joined: 2025

Susan Neill is teh registered home manager at MHA Mayfields

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