New Milton House

Station Road, Alsager, Stoke-on-Trent ST7 2PB

New Milton House, Stoke-on-Trent, Cheshire
New Milton House, Stoke-on-Trent, Cheshire
New Milton House, Stoke-on-Trent, Cheshire

New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.

Group: Minster Care Group

Person in charge: Helen Clarke (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 39

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest CQC* Report on New Milton House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 New Milton House has a Review Score of 9.5 (9.460)

The Review Score of 9.5 (maximum of 10) for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for New Milton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for New Milton House is calculated as follows: ( (59 Excellents x 5) + (13 Goods x 4) ) ÷ 72 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.641 Points relating to the number of positive Reviews for New Milton House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered beds ÷ 5). 5 Reviews ÷ 7.8 Target = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Milton House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Milton House

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Helen Clark, Home Manager at New Milton House responded to this review on 09 Nov 2016:

Thank you for your feedback, which is the ultimate praise for us! We are proud to know that your family's experience of New Milton House has been so positive.

My friend passed away in April and I wrote these comments on a review card at the time. However due the inevitable work involved with a friends passing, I mistakenly omitted to post it. Even though it is now some months since my friends passing, the sentiments are still very relevant and I want to formally record that I cannot speak highly enough of EVERYONE involved in my friends care at New Milton House in Alsager.
Right through the entire team, from the Senior Management and Carers, to the administrators, caterers and cleaners, the attention and support given to my friend was just heart warming and was so very much appreciated. My friend spent just under a year with 'her new family' at 'her new home' and the love and support by the staff, right up to the very moment my friend passed away, was just amazing to witness.
The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Clark, Home Manager at New Milton House responded to this review on 25 Jul 2016:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your friend, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thanks again.

Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Helen Clark, Home Manager at New Milton House responded to this review on 12 Jul 2016:

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated.

My old friend was 90 years old and in the last month of her life all the staff at the home went over board looking after her. She had lived there for over three years and she called it her "hotel". The staff were extremely friendly and caring about their residents. The home was always clean and tidy. At first when she went there they used to take her on little trips out, which she thoroughly enjoyed. If she wanted to join in there were all kinds of activities she could do. She particularly enjoyed the quizzes they had and also the entertainments they had. I can honestly say she really enjoyed living there and was extremely well cared for.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Clark, Home Manager at New Milton House responded to this review on 27 Apr 2016:

Thank you so much for this lovely review! It was a privilege to have your friend staying with us at New Milton House and our staff will be thrilled with this feedback that she enjoyed her time with us so much.

Lovely home set right next to a beautiful park. Particularly liked the meal arrangements in the Dementia Care Unit - just brilliant. Staff were always cheerful and were often outstanding, always showing empathy and understanding to residents and relatives. Many went well beyond the bounds of expectation, especially during my sister's final days, when their treatment of her, and us, was incredible. We will be forever grateful.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Clark, Home Manager at New Milton House responded to this review on 16 Mar 2016:

Dear Sandra,
Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your sister and we are delighted to hear that your experience of New Milton House was so positive.

My aunt, aged 95, has always refused to go into a care home but, although had always had lots of help with carers at home, there came a time after several falls at night (most vulnerable time) when there was no option for her. After only a short time it was obvious that it was the best decision she made. The staff and manager of the home are wonderful. Such a homely feel and nothing too much trouble. They take the time to get to know a person, their likes and dislikes and make them part of a family. Thank you. I now have peace of mind.

How likely would you be to recommend New Milton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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