






New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.
Care Provided by New Milton House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Milton House for full pricing details and T&Cs.
Contact New Milton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Charlotte Malpas(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (39)
New Milton House Reviews (51)
New Milton House has a Review Score of 9.7 (9.682) out of 10, based on 12 reviews in the last 2 years.
Over all time New Milton House has 51 reviews.
Mum will be 90 this month and, as is the tradition, she will have a birthday cake made especially for her. I think it is a lovely touch that all residents are made a fuss of on their special day. The home has many activities and my mum especially enjoys the flower arranging and fitness sessions. I would highly recommend New Milton House to others.
Thank you for your 5* review! We are all so pleased with your lovely words & we thoroughly enjoy caring for your mum. Thank you
My dad is currently a resident and has been since February.
The staff are all so lovely and really go above and beyond to care for him.
Food looks great, lots of options and they will even make him something special since his eating has declined.
It's a relief to know that he is being well cared for - thank you.
Thank you so much for your 5 star review of New Milton House - We really appreciate your kind words & Dad is a pleasure to care for. Thank you.
Staff always pleasant and helpful. Residents are taken on various outings depending on their circumstances. It's nice as the residents can wander around the home and are not restricted to their rooms.
Thank you for your review of New Milton House - We are so happy that you have rated the home/staff so highly and are pleased with your experience.
My Mother in Law has been in New Milton House for three years . She is very settled now thanks to the wonderful care she has received all this time . The staff are exceptional, and she enjoys the food (she was a bit of a picky eater) and takes part in numerous activities put on by the home. Her room is lovely where she can look out of her window at the garden and wildlife. Contact with the management is always excellent when needed .
Thank you so much for your 5* review of New Milton House - Your mother in law is a pleasure to care for and we are all made up with your review! Thank you.
Hence making my life less stressed in knowing that the care she receives is 100 %
Thank you for your lovely review of New Milton House - We are so happy with your 5* rating and that you feel the care your mother receives is 100%!
Mum only joined you recently, but settled quite quickly due mainly to the staff. She missed walking every day. She has been out on walks with carers. She loved her Monday soup and sing at church. She was thrilled to go last week. She loves watching through her window, joining in activities and, very important to mum, good food!
When I mentioned her feeling uncomfortable about the noise from rooms between hers and the toilet, this was dealt with quickly. Thank you.
Thank you for your lovely review of New Milton House. We are so glad Mum has settled well and is enjoying being able to continue what she did when she was at home!
Mum was at New Milton Care Home for 7 months in total, initially as respite, then it became more permanent after a month. The staff at New Milton House Care Home helped mum to settle in, and ensured she was safe and happy at all times. All of the staff are excellent, including the administration, management, cooks, cleaners, carers, and maintenance staff - who all had a huge smile and spoke kindly to the residents and families. Mum was taken out on regular trips and took part in numerous activities arranged by the fabulous activity team. Mum always had good and positive words to say about the food, and they are offered hot and cold drinks regularly. The onsite hairdresser was amazing, and made mum look better than she had in years. The end of life care given to mum, ensured her final days were as comfortable as possible. I would not hesitate to recommend New Milton House Care Home.
Thank you for your lovely words. It was a privilege to care for your mum and she was a much-loved part of our home. She is fondly remembered and very much missed by the team. We truly appreciate you taking the time to share your feedback.
The care offered is of the highest quality. The staff are so welcoming and friendly and my ex wife is being very well looked after. She is in a very lovely and loving environment. I was always sure this would be right place for her as both my parents were in there, some years back and the care is just as good as it was then. My only observation/concern is that there could be some improvement in the fabric of some of the building, new UPVC windows to replace the old metal frames I believe are the only improvement necessary.
Thank you so much for your lovely review. We are so pleased your ex wife is having a positive experience. Thank you for bringing forward your suggestion, we are currently in the process of gaining quotes to replace the windows within the home.
Her health wasn't the best when she entered but her care has been excellent and she is back to top form.
I feel the interaction she gets with being amongst people has greatly benefited her as she is a very sociable person.
The standards of cleanliness around the home cannot be faulted.
Feel lucky to have found such a place for my mum as it takes a lot of worry from me.
Thank you so much for your review. Mum is a pleasure to care for and we thoroughly enjoy her company with us
I have found all the staff/carers to be excellent in their upbeat and caring attitude, they are constantly interacting with the guests making their stay as easy and dare I say as much fun as is possible. The communication re my father's condition, ongoing changes in his health and knowledge of his health/progress to be excellent. I cannot praise all them enough.
Thank you so much for your glowing 5 star review of New Milton House. We are all so happy that you are pleased with your fathers care.
I cannot say there haven't been the odd bump in the road and things have occasionally gone amiss. But the manager and her team have always listened and resolved any issues I had with a minimum of fuss. I would have no hesitation in recommending New Milton House to both friends and family.
Thank you for your lovely review of New Milton House. Your dad is a pleasure to care for and we are so happy you would recommend our home.
My mum was initially in respite care at New Milton House she has now moved to a more permanent placement. Each time I've been in contact with staff at the home, either by telephone or in person I've always been impressed by how friendly and helpful they are. I've witnessed first-hand various interactions with my mum from staff members and they are always jovial and affirmative, which suits my mum's character. It really seems like my mum has settled in well at the home and it's just reassuring to know that her daily care needs are being met in such a caring way.
Thank you for your review of New Milton House. We are so happy that your Mum has settled well and enjoys the interaction with our staff.
My stepmother has been a resident at New Milton House for about 21 months and over that time I have come to be impressed by the high quality of care provided. While the sound physical aspects of the home speak for themselves in providing a safe and healthy environment, it is the less tangible aspects of care that have particularly earned my respect. My mother was a reluctant and somewhat resentful new resident seeming to find her admission stigmatising but the kindly attitudes of the staff, the happy ambience created by them and the stimulation provided by the activities have brought about a surprising and complete about-face so that she is now a happy and enthusiastic participant in the life of the home. Staff go out of their way to create opportunities for relatives and friends to share in the life of residents by way of special events and individual celebrations. I have no reservations whatsoever in recommending New Milton House for people in need of residential care.
Thank you so much for your glowing review of New Milton House. We are so glad your mum has settled and now feels at home.
The staff are extremely pleasant and helpful. I have no issues with my mum's care.
Thank you for your review. We are happy that you have no issues with the care your mum receives.
Medical care via nurse and doctor are readily available when required.
Thank you so much for your review & high rating - We are chuffed that your relative is happy at New Milton House.
He particularly enjoys the in-house activities, especially baking, outings to local coffee shops, clubs, and churches. Following social media we see that he's always involved in all of these.
The collective efforts of all the staff at New Milton House have transformed what could have been a challenging time for Dad and our family into a truly stress-free, seamless transition. Knowing that he is now surrounded by caring individuals and enjoying his days without loneliness or fear in his previously confused world means more to us than words can express.
Thank you so much for your lovely comments. We are all thrilled with your kind words.
New Milton House staff are unfailingly kind and friendly whenever I visit. My relative is well cared for and seems noticeably better in terms of personal bodily care and relief of worry than he was when living alone with increasing health issues. Staff have been able to arrange small comforts, such as regular newspaper delivery. My relative doesn't seem to join in with social life there, but then he's always been a loner. The home smells nice! (Not all care homes do!) There was, for a time, difficulty getting let in to visit, but this seems to have been sorted out by use of different doorbells. I'm having difficulty getting a statement of account from head office. I feel fortunate to be able to have my relative cared for so well so near to my home. Thank you.
Thank you so much for your kind words. We are so happy you feel your relative is well cared for.
Greatly appreciated all the help, kindness, care and respect that you all gave my mum in her final days. Thank you.
Thank you so much for your lovely review of New Milton House. The staff are all so grateful for your kind words.
All the staff at New Milton House made our mum's final months as comfortable and caring as possible. At all times we felt she was in great hands and all the staff who we spoke to never found it too much trouble to take time out of their busy schedules to answer our questions on her welfare. Each and every one of you are a credit to New Milton. Thank you.
Thank you so much for your review. Our staff are thrilled with your kind words.
New Milton House is a very caring environment. The staff are very friendly, helpful and sympathetic to individual needs. The staff all work together (this includes the carers, catering staff, domestic help and the caretaker/maintenance team). I put my trust in everyone to look after my mum.
Thank you for your lovely review. Staff are thrilled that you trust them all with your mum's care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Milton House.
There are no upcoming events for New Milton House.
Awards / Recognitions (2)
- 19 Dec 2023Recipient: New Milton House
- 11 Nov 2023Recipient: New Milton House
Accreditations
There are no accreditations posted yet for New Milton House.
Meet the Team (2)

Charlotte has worked at New Milton House since 2016.

Rhona is the deputy manager at New Milton House.
Frequently Asked Questions about New Milton House
What types of Care is New Milton House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does New Milton House have?
There are 39 Single Rooms.
What are the Facilities & Services at New Milton House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is New Milton House to the centre of Stoke-on-Trent?
7.4 mile(s) as the crow flies, distance by road may be significantly further.
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