






New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.
Care Provided by New Milton House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Milton House for full pricing details and T&Cs.
Contact New Milton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Charlotte Malpas(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (39)
New Milton House Reviews (51)
New Milton House has a Review Score of 9.7 (9.682) out of 10, based on 12 reviews in the last 2 years.
Over all time New Milton House has 51 reviews.
We chose New Milton House for my nan back in December 2021. We couldn’t be happier with the care she is receiving since moving here. It was overwhelming for her at first with being in a ‘new home', but all the staff have made her feel so welcome and we’ve seen such an improvement in her. She’s back to her cheeky self. The staff are so accommodating and have such a friendly and approachable nature to them and are so very compassionate in their ways. I can’t thank them enough for everything they do. They go above and beyond. Thank you for everything that you all do and for making me at feel at ease knowing my nan is in a safe and loving community.
Thank you for your great review, the staff are thrilled with your comments.
We've found New Milton House to be a safe, clean, comfortable and very caring home. We're really pleased with how well our mother has settled in. She feels safe and well cared for. She's relaxing, eating well and enjoying the social interaction with the daily activities and at meal times. Overall it gives us piece of mind that she's in the right place and is being well cared for.
Thank you for your great review of New Milton House. The staff are thrilled with your kind words.
We, as a family, couldn’t be happier with the care and attention mum receives. They always keep us informed and are there to answer any questions we may have. 100% I would recommend New Milton House.
Thank you so much for your kind words and glowing review, we are all thrilled.
My husband is a resident in New Milton House and I am more than happy with it. I cannot praise the staff enough. The carers are wonderful, so pleasant and accommodating, cannot do enough to please. I also love the amount of activities they do with the residents, always something going on for them; trips out into the village, the park and even the local club for a game of dominoes. It’s way beyond my expectations and I would highly recommend the home. I’m more than happy with it and my hubby is too. All in all, I would give it 100 out of 100.
Thank you for your glowing review. The staff are thrilled with your comments. They certainly all are 'super troopers' and care deeply for our residents.
Thank you
Thank you for your glowing review of us. I like to think our team do go above and beyond and to hear relatives say that is an added bonus. The staff are thrilled with your words.
The care given to my mother over the last two years has been outstanding. The staff are superb and are very passionate about their work even when working with the day-to-day challenges that people with dementia create. A caring environment created by caring staff.
Thank you so much for your 5* review. The staff are thrilled with your praise of them. Your mother was a pleasure to care for.
From the moment I stepped into New Milton House with Mum I felt as if it was home. Smiley faces, welcoming smiles, happy residents, fluffy black cat and a proper dining room. Highly recommended, Mum has basically been locked up since 2020 when she was admitted to the hospital and their place in care and now she is home and happy at New Milton House.
Thank you for your glowing review. We are so pleased Mum has settled here.
When I visit the staff always greet me with a smile, it's like being amongst friends. The management are lovely and are always available. Top marks from me for New Milton House.
Such kind words. We thank you, Your husband is a lovely man who suffers with a cruel disease, but we all enjoy caring for him and supporting you.
Mum is very well cared for here, well-fed, clean and warm. Her room is cost and warm. We, as a family, are welcome to call any time.
Thank you for your kind words, we aim to care for our residents in a home-from-home environment.
I highly recommend New Milton House. My Dad is very well cared for, is treated like family, and he “really likes the food”. The staff are very attentive and caring and do all they can to ensure everyone is happy. The home is clean and warm, and the staff are very welcoming to visitors too.
We are thrilled with your great review of New Milton House. Your father is a pleasure to care for. The staff are over the moon with your comments. Thank you
We have always been very happy with the home since we moved my parents in from out of area several years ago. They did their best to keep my father as long as possible to allow them to be together, and now look after mum really well. We are moving further away but have decided as she is settled that we are happy her staying in an environment she is comfortable in and feels looked after rather than move her again. We would recommend this place a sentiment mum herself has echoed.
Thank you so much for your glowing review. We appreciate your words. I will pass it on to staff who will be delighted.
Thank you.
Thank you for your fantastic review, we do pride ourselves in caring for our residents as though they are our own loved ones. The staff are elated that you have praised them so highly. Kind regards.
I have nothing but praise for New Milton House. In the short time, I have known them, I have always been impressed to see the care, compassion and kindness shown to both residents and relatives alike. Any concerns are addressed very swiftly, and it already feels as though I have known them for a much longer time.
Thank you for your kind words; I will pass them on to the staff, who work very hard to care for our residents.
New Milton House is an excellent home with a fantastic caring, well-mannered staff. It has given my husband and myself peace of mind that my uncle is being cared for and well looked after. My uncle has settled and always says he can't fault the staff or meals and he 'likes it here', his words. Thank you to all the management and staff.
Thank you so much for your glowing review, the staff are thrilled by your kind words.
Good care. Very helpful at all times.
Thank you for your positive review. We are privileged to care for your lovely wife.
Very friendly and attentive staff who genuinely care for their residents. Excellent communication when anything happens or is needed from the family. As a family, we are very pleased with the care being provided and have recommended the home to another friend of the family for their relative.
Thank you for your kind words, and for your recommendation.
I am very happy to provide a very positive review for the care home. The staff are very friendly, caring and professional. My mum has settled in very well and is safe and cared for. Thank you New Milton House.
Thank you for your positive comments, we do try to care for our residents as our own families. All the staff appreciate your kind words.
Nothing is too much trouble. Mum can be rather challenging at times and the staff are so tolerant and deal with her patiently and with humour and compassion.
They are caring for her so well during the COVID-19 lockdown. It is a difficult time but they have looked after her extremely well given the circumstances.
Thank you.
Mum resided at New Milton House since March 2017, once she had settled into her new surroundings, mum remained so happy playing bingo, going on trips, she went to see Jimmy Osmond with some of the girls, had a fantastic time there,one of the girls asked jimmy if she could take a photo of him with my mum, which he agreed to, My mum was delighted as I have that photo too and her face says it all. Mum loved the quizzes they would put on at the home, she danced at the party's and sang at the top of her voice. It leaves us with such very happy memories of the times we spent with mum at the home. A far cry from how she was living at home. Thanks to the efforts of the manager and her team we are forever grateful to them. Because of them, my mum had a very happy three years of being cared for with such dignity and love. We as a family who loved her would like to thank both management and staff for their kindness and professionalism that they all showed.
I will thank all the staff on your behalf.
Although mum is happy at Milton House, I have reservations about some of the aspects below. Over the last few years, the home has been decorated and new flooring laid but the furnishings are dated and shabby now. The daytime staff are caring and friendly but we have no idea about the night time carers. I feel that there are many hours just spent sitting instead of residents being encouraged to join in independent and group activities. As with most care establishments, there are not enough carers so one to one time is limited or non-existent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Milton House.
There are no upcoming events for New Milton House.
Awards / Recognitions (2)
- 19 Dec 2023Recipient: New Milton House
- 11 Nov 2023Recipient: New Milton House
Accreditations
There are no accreditations posted yet for New Milton House.
Meet the Team (2)

Charlotte has worked at New Milton House since 2016.

Rhona is the deputy manager at New Milton House.
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