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New Milton House

Station Road, Alsager, Stoke-on-Trent, Cheshire ST7 2PB
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New Milton House, Stoke-on-Trent
New Milton House, Stoke-on-Trent
New Milton House, Stoke-on-Trent

New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.

Care Provided by New Milton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,150
Residential Dementia CareFrom £1,200From £1,150

Contact New Milton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Malpas(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (39)

New Milton House Reviews (51)

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9.7

New Milton House has a Review Score of 9.7 (9.682) out of 10, based on 12 reviews in the last 2 years. Over all time New Milton House has 51 reviews.

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Review from Nikki B (Granddaughter of Resident) published on 15 September 2023 Submitted via Website
Overall Experience

We chose New Milton House for my nan back in December 2021. We couldn’t be happier with the care she is receiving since moving here. It was overwhelming for her at first with being in a ‘new home', but all the staff have made her feel so welcome and we’ve seen such an improvement in her. She’s back to her cheeky self. The staff are so accommodating and have such a friendly and approachable nature to them and are so very compassionate in their ways. I can’t thank them enough for everything they do. They go above and beyond. Thank you for everything that you all do and for making me at feel at ease knowing my nan is in a safe and loving community.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your great review, the staff are thrilled with your comments.

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Review from K E (Son of Resident) published on 8 September 2023 Submitted via Website
Overall Experience

We've found New Milton House to be a safe, clean, comfortable and very caring home. We're really pleased with how well our mother has settled in. She feels safe and well cared for. She's relaxing, eating well and enjoying the social interaction with the daily activities and at meal times. Overall it gives us piece of mind that she's in the right place and is being well cared for.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your great review of New Milton House. The staff are thrilled with your kind words.

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Review from Judith M (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Mum has been a resident at New Milton House for over two years now and she absolutely loves it. The staff are fabulous and work really hard to make it a home from home for everyone in their care.

We, as a family, couldn’t be happier with the care and attention mum receives. They always keep us informed and are there to answer any questions we may have. 100% I would recommend New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your kind words and glowing review, we are all thrilled.

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Review from Carol G (Wife of Resident) published on 8 August 2023 Submitted via Website
Overall Experience

My husband is a resident in New Milton House and I am more than happy with it. I cannot praise the staff enough. The carers are wonderful, so pleasant and accommodating, cannot do enough to please. I also love the amount of activities they do with the residents, always something going on for them; trips out into the village, the park and even the local club for a game of dominoes. It’s way beyond my expectations and I would highly recommend the home. I’m more than happy with it and my hubby is too. All in all, I would give it 100 out of 100.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review. The staff are thrilled with your comments. They certainly all are 'super troopers' and care deeply for our residents.

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Review from S B (Daughter of Resident) published on 16 June 2023 Submitted via Website
Overall Experience
New Milton House has been amazing and I would not be able to have placed my mum anywhere else. As a nurse myself who has worked in care homes I was very reluctant for my mum to go into one but New Milton House and all the staff I trust with my mum 100% it's an amazing place and so thankful to all staff.

Thank you

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review of us. I like to think our team do go above and beyond and to hear relatives say that is an added bonus. The staff are thrilled with your words.

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Review from M H (Daughter of Resident) published on 8 June 2023 Submitted via Website
Overall Experience

The care given to my mother over the last two years has been outstanding. The staff are superb and are very passionate about their work even when working with the day-to-day challenges that people with dementia create. A caring environment created by caring staff.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your 5* review. The staff are thrilled with your praise of them. Your mother was a pleasure to care for.

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Review from Jennifer V (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card
Overall Experience

From the moment I stepped into New Milton House with Mum I felt as if it was home. Smiley faces, welcoming smiles, happy residents, fluffy black cat and a proper dining room. Highly recommended, Mum has basically been locked up since 2020 when she was admitted to the hospital and their place in care and now she is home and happy at New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review. We are so pleased Mum has settled here.

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Review from S A (Wife of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience
My husband has been in New Milton House for almost two years. His dementia, speech, mood and mobility problems must be quite a challenge. The staff are wonderful and deal with this with kindness, caring and humour.

When I visit the staff always greet me with a smile, it's like being amongst friends. The management are lovely and are always available. Top marks from me for New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Such kind words. We thank you, Your husband is a lovely man who suffers with a cruel disease, but we all enjoy caring for him and supporting you.

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Review from R W (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Mum is very well cared for here, well-fed, clean and warm. Her room is cost and warm. We, as a family, are welcome to call any time.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words, we aim to care for our residents in a home-from-home environment.

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Review from C M (Daughter of Resident) published on 24 May 2022 Submitted via Website
Overall Experience

I highly recommend New Milton House. My Dad is very well cared for, is treated like family, and he “really likes the food”. The staff are very attentive and caring and do all they can to ensure everyone is happy. The home is clean and warm, and the staff are very welcoming to visitors too.

Reply from Chris Machin, Home Manager at New Milton House

We are thrilled with your great review of New Milton House. Your father is a pleasure to care for. The staff are over the moon with your comments. Thank you

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Review from S B (Son of Resident) published on 24 May 2022 Submitted via Website
Overall Experience

We have always been very happy with the home since we moved my parents in from out of area several years ago. They did their best to keep my father as long as possible to allow them to be together, and now look after mum really well. We are moving further away but have decided as she is settled that we are happy her staying in an environment she is comfortable in and feels looked after rather than move her again. We would recommend this place a sentiment mum herself has echoed.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your glowing review. We appreciate your words. I will pass it on to staff who will be delighted.

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Review from Julie H (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card
Overall Experience
The management and admin team are totally on the ball informative, caring and supportive along with the staff who I myself came in contact with several times a week. The compassion that is shown to my mother, the attention to her needs is second to none. My mother had been in two previous care homes but in my opinion, they did not meet Mum's needs and could not manage her at all. New Milton is excellent for mum. I feel extremely happy and contend that she is being cared for with dignity in her later years of life with is very important.

Thank you.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your fantastic review, we do pride ourselves in caring for our residents as though they are our own loved ones. The staff are elated that you have praised them so highly. Kind regards.

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Review from Judith J (Wife of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

I have nothing but praise for New Milton House. In the short time, I have known them, I have always been impressed to see the care, compassion and kindness shown to both residents and relatives alike. Any concerns are addressed very swiftly, and it already feels as though I have known them for a much longer time.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words; I will pass them on to the staff, who work very hard to care for our residents.

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Review from Margaret B (Niece of Resident) published on 29 July 2021 Submitted via Postal Card
Overall Experience

New Milton House is an excellent home with a fantastic caring, well-mannered staff. It has given my husband and myself peace of mind that my uncle is being cared for and well looked after. My uncle has settled and always says he can't fault the staff or meals and he 'likes it here', his words. Thank you to all the management and staff.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your glowing review, the staff are thrilled by your kind words.

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Review from Albert H (Wife of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Good care. Very helpful at all times.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your positive review. We are privileged to care for your lovely wife.

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Review from Stephen J (Son of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Very friendly and attentive staff who genuinely care for their residents. Excellent communication when anything happens or is needed from the family. As a family, we are very pleased with the care being provided and have recommended the home to another friend of the family for their relative.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words, and for your recommendation.

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Review from Nick S (Son of Resident) published on 26 November 2020 Submitted via Postal Card
Overall Experience

I am very happy to provide a very positive review for the care home. The staff are very friendly, caring and professional. My mum has settled in very well and is safe and cared for. Thank you New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your positive comments, we do try to care for our residents as our own families. All the staff appreciate your kind words.

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Review from Ann H (Daughter of Resident) published on 27 July 2020 Submitted via Website
Overall Experience
Mum has been a resident since September 2017. She has always been happy there and treated extremely well. I did a review when she first went to live there and our feelings are unchanged. We can't fault it...
Nothing is too much trouble. Mum can be rather challenging at times and the staff are so tolerant and deal with her patiently and with humour and compassion.
They are caring for her so well during the COVID-19 lockdown. It is a difficult time but they have looked after her extremely well given the circumstances.

Thank you.

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Review from Moira P (Mother of Resident) published on 8 July 2020 Submitted via Website
Overall Experience

Mum resided at New Milton House since March 2017, once she had settled into her new surroundings, mum remained so happy playing bingo, going on trips, she went to see Jimmy Osmond with some of the girls, had a fantastic time there,one of the girls asked jimmy if she could take a photo of him with my mum, which he agreed to, My mum was delighted as I have that photo too and her face says it all. Mum loved the quizzes they would put on at the home, she danced at the party's and sang at the top of her voice. It leaves us with such very happy memories of the times we spent with mum at the home. A far cry from how she was living at home. Thanks to the efforts of the manager and her team we are forever grateful to them. Because of them, my mum had a very happy three years of being cared for with such dignity and love. We as a family who loved her would like to thank both management and staff for their kindness and professionalism that they all showed.

Reply from Chris Machin, Home Manager at New Milton House
Thank you Moira for your very kind words, your mum was a pleasure to care for.

I will thank all the staff on your behalf.

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Review from J W (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

Although mum is happy at Milton House, I have reservations about some of the aspects below. Over the last few years, the home has been decorated and new flooring laid but the furnishings are dated and shabby now. The daytime staff are caring and friendly but we have no idea about the night time carers. I feel that there are many hours just spent sitting instead of residents being encouraged to join in independent and group activities. As with most care establishments, there are not enough carers so one to one time is limited or non-existent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

  • 19 Dec 2023Recipient: New Milton House
  • 11 Nov 2023Recipient: New Milton House

Accreditations

There are no accreditations posted yet for New Milton House.

Meet the Team (2)

Charlotte Malpas
Charlotte MalpasJob Title:Registered ManagerJoined: 2016

Charlotte has worked at New Milton House since 2016.

Rhona Gerrard
Rhona GerrardJob Title:Deputy Manager

Rhona is the deputy manager at New Milton House.

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