New Milton House

All the staff at whatever level, are marvellous. If there is a problem or a query, it is dealt with straight away. It is a very happy community family. I really appreciate the opportunity for my wife to be able to cross over to the other side, to be able to join in. I still don't agree with the ratings - excellent 24/7 is virtually unobtainable. There is a vast difference between good and excellent - very good is necessary. Anything less than satisfactory needs sorting.

I cannot thank the staff enough and wouldn't hesitate to recommend it.

The staff were helpful, respectful and nothing was too much trouble. Dad was able to have familiar things from home around him, which, at 90 years old, was very reassuring for him. He has stated if the need arose he would be more than happy to return.

My mother has been here nearly a year and has received the very best care and attention from day one. This home provides the closest thing to a home from home environment for both my mother and the family when we visit. The staff truly care and take time to find out each residents likes and dislikes, the food is all home cooked and always well balanced as well as delicious. The activities range from those who are more outgoing to those who prefer quieter pastimes. The home has a number of areas to relax in but my mother often chooses her room, which is always spotless as are her clothes and bedding. The hairdresser on site is an extra bonus and ensures my mother always looks her best. It was a hard decision for all of us to choose residential care but now we couldn't contemplate anywhere else, I live over 1 1/3 hrs away but I know can always pick up the phone to speak to my mother or to the staff if I have any questions and without fail they all know exactly where and how my mother is.

Since my mother-in-law has been placed in New Milton House she had received the best of care from both management and staff. It was very difficult for the first few weeks but the staff had the ability to ease her mind and gradually help her to settle into her new life at New Milton House. Six months on now and she is very happy and content with her life at New Milton House. She now has friends to talk to which she didn't at home and enjoys a good social life inside and outside the home. She joins in most of the activities now. Any problems that have arisen have been taken care of promptly by either staff or management, on the whole, it is an excellent home.

Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.

The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.

Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.

My old friend was 90 years old and in the last month of her life all the staff at the home went over board looking after her. She had lived there for over three years and she called it her "hotel". The staff were extremely friendly and caring about their residents. The home was always clean and tidy. At first when she went there they used to take her on little trips out, which she thoroughly enjoyed. If she wanted to join in there were all kinds of activities she could do. She particularly enjoyed the quizzes they had and also the entertainments they had. I can honestly say she really enjoyed living there and was extremely well cared for.

Lovely home set right next to a beautiful park. Particularly liked the meal arrangements in the Dementia Care Unit - just brilliant. Staff were always cheerful and were often outstanding, always showing empathy and understanding to residents and relatives. Many went well beyond the bounds of expectation, especially during my sister's final days, when their treatment of her, and us, was incredible. We will be forever grateful.

My aunt, aged 95, has always refused to go into a care home but, although had always had lots of help with carers at home, there came a time after several falls at night (most vulnerable time) when there was no option for her. After only a short time it was obvious that it was the best decision she made. The staff and manager of the home are wonderful. Such a homely feel and nothing too much trouble. They take the time to get to know a person, their likes and dislikes and make them part of a family. Thank you. I now have peace of mind.