






New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.
Care Provided by New Milton House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Milton House for full pricing details and T&Cs.
Contact New Milton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Charlotte Malpas(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (39)
New Milton House Reviews (51)
New Milton House has a Review Score of 9.7 (9.682) out of 10, based on 12 reviews in the last 2 years.
Over all time New Milton House has 51 reviews.
All the staff at whatever level, are marvellous. If there is a problem or a query, it is dealt with straight away. It is a very happy community family. I really appreciate the opportunity for my wife to be able to cross over to the other side, to be able to join in. I still don't agree with the ratings - excellent 24/7 is virtually unobtainable. There is a vast difference between good and excellent - very good is necessary. Anything less than satisfactory needs sorting.
The home may not appear to be the most modern but the standard of care and management offered by the staff is second to none.
The home is a clean, happy and caring place to live.
I cannot thank the staff enough and wouldn't hesitate to recommend it.
He became much stronger over the few weeks and gained his confidence after not a very good experience in hospital.
The staff were helpful, respectful and nothing was too much trouble. Dad was able to have familiar things from home around him, which, at 90 years old, was very reassuring for him. He has stated if the need arose he would be more than happy to return.
My mother has been here nearly a year and has received the very best care and attention from day one. This home provides the closest thing to a home from home environment for both my mother and the family when we visit. The staff truly care and take time to find out each residents likes and dislikes, the food is all home cooked and always well balanced as well as delicious. The activities range from those who are more outgoing to those who prefer quieter pastimes. The home has a number of areas to relax in but my mother often chooses her room, which is always spotless as are her clothes and bedding. The hairdresser on site is an extra bonus and ensures my mother always looks her best. It was a hard decision for all of us to choose residential care but now we couldn't contemplate anywhere else, I live over 1 1/3 hrs away but I know can always pick up the phone to speak to my mother or to the staff if I have any questions and without fail they all know exactly where and how my mother is.
Since my mother-in-law has been placed in New Milton House she had received the best of care from both management and staff. It was very difficult for the first few weeks but the staff had the ability to ease her mind and gradually help her to settle into her new life at New Milton House. Six months on now and she is very happy and content with her life at New Milton House. She now has friends to talk to which she didn't at home and enjoys a good social life inside and outside the home. She joins in most of the activities now. Any problems that have arisen have been taken care of promptly by either staff or management, on the whole, it is an excellent home.
Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.
Thank you for your feedback, which is the ultimate praise for us! We are proud to know that your family's experience of New Milton House has been so positive.
Right through the entire team, from the Senior Management and Carers, to the administrators, caterers and cleaners, the attention and support given to my friend was just heart warming and was so very much appreciated. My friend spent just under a year with 'her new family' at 'her new home' and the love and support by the staff, right up to the very moment my friend passed away, was just amazing to witness.
The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your friend, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thanks again.
Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.
Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated.
My old friend was 90 years old and in the last month of her life all the staff at the home went over board looking after her. She had lived there for over three years and she called it her "hotel". The staff were extremely friendly and caring about their residents. The home was always clean and tidy. At first when she went there they used to take her on little trips out, which she thoroughly enjoyed. If she wanted to join in there were all kinds of activities she could do. She particularly enjoyed the quizzes they had and also the entertainments they had. I can honestly say she really enjoyed living there and was extremely well cared for.
Thank you so much for this lovely review! It was a privilege to have your friend staying with us at New Milton House and our staff will be thrilled with this feedback that she enjoyed her time with us so much.
Lovely home set right next to a beautiful park. Particularly liked the meal arrangements in the Dementia Care Unit - just brilliant. Staff were always cheerful and were often outstanding, always showing empathy and understanding to residents and relatives. Many went well beyond the bounds of expectation, especially during my sister's final days, when their treatment of her, and us, was incredible. We will be forever grateful.
Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your sister and we are delighted to hear that your experience of New Milton House was so positive.
My aunt, aged 95, has always refused to go into a care home but, although had always had lots of help with carers at home, there came a time after several falls at night (most vulnerable time) when there was no option for her. After only a short time it was obvious that it was the best decision she made. The staff and manager of the home are wonderful. Such a homely feel and nothing too much trouble. They take the time to get to know a person, their likes and dislikes and make them part of a family. Thank you. I now have peace of mind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Milton House.
There are no upcoming events for New Milton House.
Awards / Recognitions (2)
- 19 Dec 2023Recipient: New Milton House
- 11 Nov 2023Recipient: New Milton House
Accreditations
There are no accreditations posted yet for New Milton House.
Meet the Team (2)

Charlotte has worked at New Milton House since 2016.

Rhona is the deputy manager at New Milton House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Milton House to verify any information. View our terms and conditions. New Milton House has an Enhanced Service -more info.