New Milton House

Station Road, Alsager, Stoke-on-Trent ST7 2PB
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9.6 48 Reviews
  • New Milton House, Stoke-on-Trent
New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.
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Care Provided by New Milton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1050 – £1300
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact New Milton House to find out the exact price for your requirements.

Contact New Milton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact New Milton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Malpas (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (39)

New Milton House Reviews (48)

9.6

New Milton House has a Review Score of 9.6 (9.608) out of 10, based on 14 reviews in the last 2 years.
Over all time New Milton House has 48 reviews.

Overall Experience
  • 36
  • 11
  • 1
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Date Published
  • 48
  • 2
  • 5
  • 14
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Reviewer Connection to New Milton House
  • 17
  • 14
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Elizabeth W (Daughter of Resident) published on 10 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here nearly a year and has received the very best care and attention from day one. This home provides the closest thing to a home from home environment for both my mother and the family when we visit. The staff truly care and take time to find out each residents likes and dislikes,
the food is all home cooked and always well balanced as well as delicious. The activities range from those who are more outgoing to those who prefer quieter pastimes. The home has a number of areas to relax in but my mother often chooses her room, which is always spotless as are her clothes and bedding. The hairdresser on site is an extra bonus and ensures my mother always looks her best. It was a hard decision for all of us to choose residential care but now we couldn't contemplate anywhere else, I live over 1 1/3 hrs away but I know can always pick up the phone to speak to my mother or to the staff if I have any questions and without fail they all know exactly where and how my mother is.
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Review from Roy P (Son-in-law of Resident) published on 28 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has been placed in New Milton House she had received the best of care from both management and staff. It was very difficult for the first few weeks but the staff had the ability to ease her mind and gradually help her to settle into her new life at New Milton House. Six months
on now and she is very happy and content with her life at New Milton House. She now has friends to talk to which she didn't at home and enjoys a good social life inside and outside the home. She joins in most of the activities now. Any problems that have arisen have been taken care of promptly by either staff or management, on the whole, it is an excellent home.
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Review from Geoffrey B (Son of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.
Reply from Helen Clark, Home Manager at New Milton HouseThank you for your feedback, which is the ultimate praise for us! We are proud to know that your family's experience of New Milton House has been so positive.
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Review from Ann H (Friend of Resident) published on 26 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend passed away in April and I wrote these comments on a review card at the time. However due the inevitable work involved with a friends passing, I mistakenly omitted to post it. Even though it is now some months since my friends passing, the sentiments are still very relevant and I want to
formally record that I cannot speak highly enough of EVERYONE involved in my friends care at New Milton House in Alsager.
Right through the entire team, from the Senior Management and Carers, to the administrators, caterers and cleaners, the attention and support given to my friend was just heart warming and was so very much appreciated. My friend spent just under a year with 'her new family' at 'her new home' and the love and support by the staff, right up to the very moment my friend passed away, was just amazing to witness.
The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.
Reply from Helen Clark, Home Manager at New Milton HouseThank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your friend, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from Chris T (Daughter of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.
Reply from Helen Clark, Home Manager at New Milton HouseThank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated.
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Review from Elizabeth K (Friend of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My old friend was 90 years old and in the last month of her life all the staff at the home went over board looking after her. She had lived there for over three years and she called it her "hotel". The staff were extremely friendly and caring about their residents. The home was always clean and tidy.
At first when she went there they used to take her on little trips out, which she thoroughly enjoyed. If she wanted to join in there were all kinds of activities she could do. She particularly enjoyed the quizzes they had and also the entertainments they had. I can honestly say she really enjoyed living there and was extremely well cared for.
Reply from Helen Clark, Home Manager at New Milton HouseThank you so much for this lovely review! It was a privilege to have your friend staying with us at New Milton House and our staff will be thrilled with this feedback that she enjoyed her time with us so much.
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Review from Sandra K (Sister of Resident) published on 17 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home set right next to a beautiful park. Particularly liked the meal arrangements in the Dementia Care Unit - just brilliant. Staff were always cheerful and were often outstanding, always showing empathy and understanding to residents and relatives. Many went well beyond the bounds of expectation,
especially during my sister's final days, when their treatment of her, and us, was incredible. We will be forever grateful.
Reply from Helen Clark, Home Manager at New Milton HouseDear Sandra,
Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your sister and we are delighted to hear that your experience of New Milton House was so positive.
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Review from Gail T (Relative of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt, aged 95, has always refused to go into a care home but, although had always had lots of help with carers at home, there came a time after several falls at night (most vulnerable time) when there was no option for her. After only a short time it was obvious that it was the best decision she
made. The staff and manager of the home are wonderful. Such a homely feel and nothing too much trouble. They take the time to get to know a person, their likes and dislikes and make them part of a family. Thank you. I now have peace of mind.
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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for New Milton House is calculated as follows: ( (129 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 161 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for New Milton House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

No image found

Charlotte Malpas

Job Title: Registered Manager Joined: 2016

Charlotte has worked at New Milton House since 2016.

No image found

Rhona Gerrard

Job Title: Deputy Manager

Rhona is the deputy manager at New Milton House.

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