Wealstone

Staff are friendly and welcoming. Good security at entrance witch clear covid safety instructions and free PPE. Excellent bubble arrangements. Home is all on a level so no stairs and a lovely paved garden. Staff and residents all seem cheerful and I have found the staff helpful and polite. Only one criticism, my friend tells me that two of the staff have told her to "try harder or she won't be able to move to live with her daughter", staff need better training. My friend's illness is caused by her medication, not a mental choice! All staff I have met have been very helpful and patient with residents.

My mum has been in the care home for over a year now. She is very happy and settled and it is all thanks to the wonderful staff. They are there for her when she needs them so I thank them for looking after her.

I was really worried about my nan going into a home, however, we haven't seen her this happy for so long, she has settled so well and that is down to the amazing care she has received. She is so well looked after and the carers are amazing and nothing is too much for them! So helpful.

Mum initially came into the home on respite care and she is now a permanent resident. Initially, I was really upset about mum going into a home. I honestly cannot recommend the home high enough, the staff are amazing, and genuinely care, mum is really happy. I am always kept fully up to date on everything. The home is always clean and has a happy feel about it. The home has all Covid measures in place to keep residents safe.

Mum has settled well into the care home and has been made to feel very welcome. Mum has quite diverse needs due to poor sight and dementia but the team and manager have gone out of their way to try and cater to mum's needs. The home is very clean and feels very homely with a lovely garden area.

My father resided at Wealstone residential home and was taken care of in a very loving, caring and professional manner at all times. I however live in Canada but whenever I called the home, there was always a polite and courteous voice answering the phone and their efforts to get a hold of my father so I could talk to him, they were amazing. I can't express enough how much of a relief it was being so far away from him but knowing that he was being well looked after and cared for 24/7. Unfortunately, he passed away on July 7th 2021, but I know that his last days were very comforting and his passing was a very peaceful one, mainly for the care and attention that he received. In closing I would like to say that my experience in dealing with the staff at Wealstone was a pure delight and that anyone thinking of placing a family member in the Wealstone Care Home would be making a very good choice indeed, they certainly put my mind at rest all of the time.

My mother has been in the care of Wealstone now since November 2020. Getting mum into the home was an extremely difficult and stressful process, and the staff couldn't have been more supportive during that time. I was concerned that she just wouldn't want to stay there at first, but within a short space of time, I saw a huge improvement in her behaviour and her health. The staff are extremely caring to their residents, that is clear. In the time I've been going to the home, I've not once seen anything other than amazing care, patience and affection for my mum. She has been through a lot these past few months, and they've really been there for her. I can't thank them enough for what they've done. In fact, my mum has really settled into the home now and today I took her out for lunch for the first time and she went back into the home with no hesitation! A huge thank you to all the staff, and especially the manager who has been a rock for the family through all this.

The staff at Wealstone are caring and professional. They have done their best to keep Wealstone Residential/Care Home safe through the Covid crisis to date. The new manager has made some improvements and there are more activities taking place. The building itself needs updating - especially the doors and windows which are in a state of disrepair. The changes inside are a big improvement.

This care home took my sister in shortly after our mother died and the have taken great care after. She is blind and has learning difficulties and during this COVID period, they have looked after her happiness.

Dad has lived at Wealstons for over 8 years and is very happy there. The family feel he is well looked after and loved by the staff. I have no hesitation in recommending Wealstone.

All the staff are excellent. My mother is well looked after and is very settled here.

Staff are excellent - friendly, efficient and caring.

My aunty has learning disabilities and is blind. I cannot state enough how well she has been looked after during COVID. We as a family feel well informed and that she is getting the highest standard of care. The staff at Wealstone feel like a second family and the care she has received is second to none.

I and my family could not recommend the staff and service at Wealstone enough. Nothing is too much trouble for them, and we have never seen my Nan so happy as she is from the day she was brought to Wealstone.

My Mum moved into Wealstone Care Home full time in February '20, which was shortly followed by lockdown. Although a difficult decision for us to make as a family at the time, we feel she's been in the best and safest place. The staff have been wonderful and caring during the last few months. She's clearly happy and loves the company of the other residents. Regular updates are posted with many photos, so we can see she's enjoying herself with all the activities. Window visits have been allowed which is great to just phone and pop down and see her regularly. We're very grateful to the wonderful staff looking after her. Thank you.

My mum found it very hard to settle at first, and due to the Covid 19, we only get to see her through the window. I do feel if we could have had some more video chats it may have made it a little easier, but the staff are so busy and obviously have to make sure everyone is safe and well. I can understand why it may be difficult to get a fixed time that is suitable for all concerned. However, I wouldn’t dream of letting mum reside anywhere else; I do feel like all the residents and staff are like family.

The staff have been exceptional, particularly over the last few months when mum was not able to look after herself, nothing was ever too much trouble. The staff were not only mums support care but they were her friends and she always saw them that way, constantly monitoring her when she couldn't leave her room and also installing room alerts due to falling periods.

A special bed was made available for her and puréed food provided to improve her comfort, sadly we lost mum earlier than month and as gratitude to Wealstone mums funeral started at Wealstone to allow staff, friends and residents to pay there respects.

In conclusion I would recommend this home, the staff are brilliant and the level of care and attention is excellent. Thank you for looking after Mum !!