My mum has gained a new lease of life since settling into this care home.Linda L(Daughter of Resident/Service User)
I can not speak highly enough of the staff and the care they have givenToni D(Niece of Resident/Service User)
Bank Hall Care Home is a home in its truest sense; not an institution.Linda L(Daughter of Resident/Service User)
My mum has gained a new lease of life since settling into this care home.Linda L(Daughter of Resident/Service User)
I can not speak highly enough of the staff and the care they have givenToni D(Niece of Resident/Service User)
Bank Hall Care Home is a home in its truest sense; not an institution.Linda L(Daughter of Resident/Service User)
Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.
Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.
Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.
We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
The price(s) shown are provided by the care home. Contact Bank Hall Care Home for full pricing details and T&Cs.
Contact Bank Hall Care Home to confirm what's included and get a personalised quote:
Bank Hall Care Home has a Review Score of 9.4 (9.352) out of 10, based on 10 reviews in the last 2 years.
Over all time Bank Hall Care Home has 44 reviews.
As family visiting we experienced great sensitivity. especially at a sensitive time.
As family visiting we experienced great sensitivity. especially at a sensitive time.
Thank you, Caroline, for your kind and heartfelt review. We are grateful that we were able to support your aunt and you during such a sensitive and difficult time. Your lovely comments mean a great deal to our team.
The admission process was efficient and uncomplicated. Management took time to find out the resident's needs. Staff were caring and friendly towards both resident and family - Thank you! Night-time staff seemed to be particularly caring. The home was kept clean - especially the toilets. Food was...
Overall experience was positve under trying family circumstances. Thank you.
Your comments about our caring staff, especially the night team, cleanliness, and food are greatly appreciated. We also value your...
Thank you for your kind feedback. We are pleased to hear that you found the admission process smooth and that our team took time to understand your loved one's needs.Thank you again for your trust and support during a difficult time for your family. We wish you all the best.
My first experience of a care home and I found BH very good
My first experience of a care home and I found BH very good
Thank you for your kind review; we are very pleased that your first experience has been so positive and responsive.
Both my grandparents have been at Bank hall until unfortunately they passed away. I have always found the staff so caring and helpful. i really don't know how they do the job they do they all deserve medals. Both of them passed away in the home and whilst on end of life care they could not do...
thank you x
We're honoured to have cared for your grandparents, and we're glad to hear that our team were able to offer comfort and support to both...
Thank you so much for your heartfelt words. We are truly sorry for your loss, and it means a great deal to us that you took the time to share your experience.Please know our thoughts are with you and your family. Thank you again for your trust in us.
My dad has just had a week in respite at Bank Hall. As a family it was a very worrying time for us as we felt like we were abandoning him. Leah and the staff team totally put our minds at rest and couldn't do enough for my dad. Leah sent me updates via email which was a great comfort. My dad had an...
Lisa and family
Thank you so much for your feedback. We are thrilled to hear that the experience had by your whole family was better than you had anticipated, and that you received the reassurance you needed from our wonderful team. It is lovely to hear that your dad made new friends too, please feel free to come...
Thank you so much for your feedback. We are thrilled to hear that the experience had by your whole family was better than you had anticipated, and that you received the reassurance you needed from our wonderful team. It is lovely to hear that your dad made new friends too, please feel free to come and visit them whenever you'd like.We will ensure that your feedback is shared internally and look forward to seeing you again in the future.
I have had...
Thank you so much.
Thank you for your lovely feedback; we are thrilled to hear that you are happy with the care and treatment you & your family receive at Bank Hall.
They go above and beyond
They go above and beyond
Thank you for your lovely feedback! We're so glad to hear your mum is happy at Bank Hall. It means a lot to our team to know their care is making a difference.
Having looked at various care homes we chose Bank Hall the management team and the cares have been brilliant in terms of the care and also giving support and advice to me and my family. We know that when we leave bank hall after visiting she is safe and being looked after.
Having looked at various care homes we chose Bank Hall the management team and the cares have been brilliant in terms of the care and also giving support and advice to me and my family. We know that when we leave bank hall after visiting she is safe and being looked after.
Thank you for your kind words. We are happy to hear that you have had a positive experience thus far.
Highly recommend, my mothers been in Bank Hall 6 months on the dementia side, we visit as a family 6 days out of the 7days a week ,the staff & management are a blessing to the residents , nothing is to much for them & go beyond & above not just for the residents, but for the family's aswel . We...
Highly recommend, my mothers been in Bank Hall 6 months on the dementia side, we visit as a family 6 days out of the 7days a week ,the staff & management are a blessing to the residents , nothing is to much for them & go beyond & above not just for the residents, but for the family's aswel . We feel very comfortable with our mum residing there , as it wasn't a easy decision to make.,we get along with the residents & there family members aswel it's like a little family unit ,I get involved with some activities to help my mum to be involved as she's not one to usually participate & with a few of my mums friends she met since residing there , as a whole I highly recommend Bank Hall , I think the place speaks for itself when u go to look around , keep up the good work to all the managers & staff ur doing a great job & thank you x
Thank you for the lovely review Sam. We adore your mum and are thrilled to hear that you are happy with the care and treatment she receives.
My friend has lived in Bank Hall Care Home for almost three years. I have to say, the staff are fantastic, very caring and friendly. Plenty of outings and activities should they choose to take part. They are all treated as individuals.
My friend has lived in Bank Hall Care Home for almost three years. I have to say, the staff are fantastic, very caring and friendly. Plenty of outings and activities should they choose to take part. They are all treated as individuals.
Thank you for your kind words! We're incredibly proud of our staff and we'll pass on this amazing feedback.
I, together with my husband and grown-up children, visited my dad over last...
Good luck to the manager on your return - Bank Hall Care Home is a credit to you all! Thank you.
Thank you for your kind words; we're glad you and your dad are enjoying the home and the activities we have to offer!
My very good friend came to live at Bank Hall Care Home in February 2024, I did have a very unflattering view of care homes, people sat in circles in, a smelly environment. Bank Hall could not have been more different. always clean and being cleaned, my friend's room was lovely and spacious. Being...
My very good friend came to live at Bank Hall Care Home in February 2024, I did have a very unflattering view of care homes, people sat in circles in, a smelly environment. Bank Hall could not have been more different. always clean and being cleaned, my friend's room was lovely and spacious. Being a lady who loved clothes, a larger wardrobe was brought to her room to accommodate all her clothes. There are activities, such as the baby and toddler group, my friend loved babies all her life, bingo, crafts, films, a gardening club, concerts and trips out. The dining room looks more like a country pub with a very varied menu made by their chef. Relatives and friends can visit anytime and are encouraged to be involved with Bank Hall. The staff were kind and willing to answer any concerns raised. I cannot speak highly enough of my friend's care.
Mum came to Bank Hall nearly 3 years ago after 4 months in hospital with a broken hip. She had lost a lot of weight and was struggling to learn to walk again. Since arriving at Bank Hall she has learnt to walk with her frame again, put her weight back on and built her strength up. All the staff...
Mum came to Bank Hall nearly 3 years ago after 4 months in hospital with a broken hip. She had lost a lot of weight and was struggling to learn to walk again. Since arriving at Bank Hall she has learnt to walk with her frame again, put her weight back on and built her strength up. All the staff have been loving and caring and contributed to Mum's happy well-being. Mum is happy with her cosy room, the food is lovely and she loves joining in the activities. Thank you to everyone at Bank Hall for looking after Mum so well.
Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall.
Mum has been very tired this week, only waking briefly when sleeping again. The staff have been very attentive with her, also giving me reassurance that there was nothing to worry about. The staff do an excellent job, will always go the extra mile even when short-staffed. Mum was very uncomfortable...
Mum has been very tired this week, only waking briefly when sleeping again. The staff have been very attentive with her, also giving me reassurance that there was nothing to worry about. The staff do an excellent job, will always go the extra mile even when short-staffed. Mum was very uncomfortable one day during my visit, the carers took her to the bathroom, changed her paf and all her clothes, then showered her. She returned happy, fresh and ready for food. The temporary manager has converted the area near reception into a coffee bar - great idea for residents and visitors. Looks lovely and very welcoming.
Thank you so much for your kind words, we're thrilled to hear our home has been such a great experience for your mum!
Bank Hall Care Home is a really good care home provider. My dad has been there for over eighteen months and had multiple health and social issues. The staff have gone above and beyond to support his needs during that time. Luckily, he has now improved in all areas and doing well. The staff are...
The food is of good quality and plenty of it. The home itself is clean and tidy in presentation and well-decorated. I can honestly say I rest easy knowing my dad is at Bank Hall.
Thank you so much for your kind words, we hope your dad continues to enjoy his stay!
My wife is a resident in Bank Hall Care Home at the present time and we are pleased with the service she is receiving. How long she will be a resident, we are not sure.
My wife is a resident in Bank Hall Care Home at the present time and we are pleased with the service she is receiving. How long she will be a resident, we are not sure.
Thank you very much for your kind words and your review.
Also when activities are planned, when are they being held? as some relatives might like to join their...
These are just a few things which could add up to a more positive experience for relatives whose loved ones are in a care home.
Thank you for your feedback! We're striving for a more open and consistent dialogue between our home and our families who have placed loved ones in our care. We've already made efforts in ensuring that events are being displayed more consistently on our social feeds as well as populating the pages with more day-to-day content.
Overall the standard of care is good but Scarlett Ward nearly always smells of urine. Also, communication is improving but families need to understand what is happening the next month, for example, as well as reading on social media what happened recently.
Overall the standard of care is good but Scarlett Ward nearly always smells of urine. Also, communication is improving but families need to understand what is happening the next month, for example, as well as reading on social media what happened recently.
Excellent standard of care. A staff team that cares for the residents like their own family. A warm welcome on every visit. From senior care staff, to the wonderful housekeepers, each plays a part in making the home feel special.
Excellent standard of care. A staff team that cares for the residents like their own family. A warm welcome on every visit. From senior care staff, to the wonderful housekeepers, each plays a part in making the home feel special.
Thank you so much for your thoughts about our care at our Bank Hall facility!
I am very pleased with the care that is provided for my mum. She always looks well cared for and her personal appearance is always good. I feel the staff offer not only care, but a loving, safe environment, and I feel they make it like home for my mum.
I am very pleased with the care that is provided for my mum. She always looks well cared for and her personal appearance is always good. I feel the staff offer not only care, but a loving, safe environment, and I feel they make it like home for my mum.
Thank you so much for your kind words. Our staff work incredibly hard to provide 5-star service for your mum and all of our residents.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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My name is Cheryl, and I am the Registered Manager here at Bank Hall. I have worked in the care sector for over 12 years and I am currently working...
My name is Cheryl, and I am the Registered Manager here at Bank Hall. I have worked in the care sector for over 12 years and I am currently working towards my Level 5 Diploma in Leadership for Health and Social Care. Having progressed through a variety of roles within the company, I have developed a comprehensive understanding of the needs of both residents and staff.
I remain committed to delivering high-quality, person-centred care that prioritises dignity, respect, and independence.
Throughout my career, I have been driven by a genuine passion for supporting older people to lead fulfilling lives in a safe, comfortable, and compassionate environment. My goal is to lead a strong, supportive team and to foster a positive culture where everyone, residents, families, and staff feel valued and at home.
My name is Leah, and I began my career in the care sector in 2013, immediately after leaving college. Over the years, I have progressed from Care...
My name is Leah, and I began my career in the care sector in 2013, immediately after leaving college. Over the years, I have progressed from Care Assistant to Senior Care Assistant, Unit Manager, and ultimately Deputy Manager. In 2024, I joined Rochcare, which I consider one of the most rewarding decisions of my career. I am deeply passionate about supporting others and take great pride in being able to make a meaningful difference to people’s lives and overall well-being. I am committed to ensuring that everyone who enters our service feels safe, respected, and well cared for. I strongly believe in promoting independence and supporting residents to live as closely as possible to how they would within their own homes, while ensuring their safety and well-being at all times. I have dedicated the majority of my career to supporting individuals living with dementia. I am also committed to providing guidance and additional support to staff, helping them to deliver the highest standard of dementia care. I am committed to ensuring that every person in our care receives the highest standard of support, delivered with dignity, compassion, and respect.
My name is Michelle and I am employed by Bank Hall, as part of the management administration team, where I support my manager, Cheryl and deputy...
My name is Michelle and I am employed by Bank Hall, as part of the management administration team, where I support my manager, Cheryl and deputy manager Leah. I also support our care staff where needed be, my role is wide and varied, and no two days are the same, which is great. You will find me in my office near reception, sorting rotas, wages, residents’ paperwork, recruitment, invoicing, and much more, which I love. The residents often pop in to my office for chats and requests, listening to their history and remembering their past is so heartwarming. I have been at Bank Hall Care Home now for just under a year, and I must say this is the happiest I have been for a long time. The residents are cared for with dignity and respect; they are not just a number here, each resident is treated individually.
I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector...
I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector and across the health and social care industry. My career spans over 34 years with 13 years spent in key roles in Domiciliary Care, Residential Dementia Care Homes, and Training Management. Also delivering Apprenticeships with FE colleges. I aim to demonstrate commitment to excellence in care and education. I embed the values of high-quality care into the education of the team and to ensure person centred care and compassion, caring and kindness are core values. I started in care when I was 19 and very quickly realised the value of care and I wanted to ensure that the people I supported received he best care possible. Working my way up from a care assistant, senior carer, mentor, assessor, trainer, then into management. I currently work as Training Manager for Rochcare Care Homes. I oversee the full spectrum of training across four residential dementia care homes and the domiciliary service in the North-West of England. I design and deliver induction programs, bespoke specialist training, and annual refresher courses—developing all course materials to meet evolving care standards and staff needs. I am highly skilled in both face-to-face and e-learning platforms, with expertise in elder care, medicine, and all mandatory CQC training.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 56 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bank Hall Care Home to verify any information. View our terms and conditions. Bank Hall Care Home has an Enhanced Service -what an Enhanced Service includes.