Beech Grove

St Paul's Street, Low Moor, Clitheroe BB7 2LS

Beech Grove takes a person-centred approach to residential care needs, with a wide range of expertise and provision that is also ideal for adults with dementia.

The skilled team are friendly and welcoming to loved ones, considering an open door policy to be an important part of the service.

As well as a comfortable interior, residents can enjoy a gardening club and a greenhouse, with the home supporting an active lifestyle alongside quality care.

Group: Roseberry Care Centres UK Ltd

Person in charge: Carol Ratcliffe (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 31

Shared Rooms: 1

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single from £478 , Personal Care Shared (per person) from £478 (These prices are only a guideline, please contact Beech Grove to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Beech Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Beech Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Beech Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.612 for Beech Grove is calculated as follows: ( (106 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 165 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Beech Grove is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Beech Grove has a Review Score of 9.6 (9.612) from 14 Reviews


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Beech Grove?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Beech Grove

  • Daughter of Resident/Service User
    9
  • Daughter-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Lovely, friendly, caring home, the staff look after my mum in law wonderfully. They give her the time, love and affection. A very good caring home. Five-star rating.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.9 out of 5

Since my mother has been cared for in this care home, I have known such peace of mind. The staff are marvellous, going the extra mile to ensure all residents are happy, comfortable and safe. Being treated with dignity and respect, a real "family" feeling. All residents seem settled here, I tell family and friends about "Beech Grove" can't praise the staff enough, thank you all so much.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.9 out of 5

My mum is very happy in Beech Grove. All the staff are very attentive with her and will go the extra mile to attend to her needs.

She has settled far better than I expected due to the help of everyone that works there, which is a great weight off my mind.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.8 out of 5

Beech Grove is a friendly, welcoming care. I am particularly impressed with the staff who enjoy their jobs and interact effectively with my father, who is clearly settled and content living there.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   5 out of 5

I chose Beech Grove because of the proximity to our home after my husband's not very good experience in another care home.
As it turned out I don't think we could have chosen better. The care he receives is exemplary. After various infections, no time is lost in getting him the necessary help he needs.
Great patience is required in dealing with residents with dementia and the staff always have this. Any concerns are dealt with quickly and resolved as soon as possible.

How likely would you be to recommend Beech Grove? Likely

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Average Rating:   3.7 out of 5

My sister is in Beech Grove and is not an easy person. The staff have been understanding (and patient).
Beech Grove is spotless. There is no smell or urine ever. The staff are mostly diligent.
I am impressed by the manager and two other members of staff.
Few complaints.

How likely would you be to recommend Beech Grove? Likely

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Average Rating:   4.3 out of 5

My mum was a resident at Beech Grove for just under 18months until she passed away a few weeks ago. The staff were patient and kind, tried their best to make mums life better. I was at the home most days so got to know a lot of the staff, I knew mum was in good hands.
The staff gave that extra care which showed that they genuinely wanted to make a difference. There was always lots of laughter and a relaxed atmosphere that made the place homely.
I would recommend Beech Grove to anyone.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.4 out of 5

Fantastic care home - over the moon with the care my dad is receiving. The most important thing is that my dad is happy and well cared for. This is an excellent feature of Beech Grove. The staff go 'over and above' to ensure my dad is always laughing and joking and they have clearly been well trained to deal with Alzheimer's. Can't praise them enough.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law moved into Beech Grove care home nearly three weeks ago and settled in quickly. We were able to personalise her room which now looks warm, comfortable and familiar. The staff were very welcoming and caring and quickly understood her needs. She is treated with kindness and respect and is encouraged to be as independent as possible. The staff respond quickly if she uses her call button and my mother-in-law feels safe and well cared for. She has enjoyed having her hair and nails done, good meals and being amongst people. We are very pleased to have found such a friendly place for her.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.4 out of 5

My parents and I have always been treated with respect, friendliness and compassion.
The management and staff couldn't have been more helpful at such a difficult time for all of us.
I don't know what we would have done without them. Their excellent care continues.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.4 out of 5

My father went into Beech Grove in March 2012. He was 95, needed help with a catheter and leg dressings for ulcers, could still walk about with the help of a stick and had no dementia. He didn't want to go into a care home but accepted that it was necessary. Much to everyone's surprise he enjoyed it! The staff treated him really well, he was allowed a lot of privacy. His room was warn, cosy, homely and he was allowed to personalise it with his own belongings, which made a difference. Beech Grove has a warm, cheerful atmosphere.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.3 out of 5

Dad spent the last 3 years of his life at Beech Grove and passed away aged 98 on 22nd June 2015. During his time there he was happy and settled but didn't mix with the other residents which was his own choice. The staff, all of them from the manager to the cleaners and kitchen staff treated him with the utmost respect and always had time to share with him anything he wanted to share with them. Beech Grove is a happy place with a homely atmosphere, the care from all is excellent. The food is very good and I would recommend Beech Grove to anyone who is thinking of either short of long term care.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.7 out of 5

From the moment mum went into the home the staff couldn't have been better. She felt at home straight away and enjoyed staying there. She was always well looked after by all the staff, always kept very clean and tidy, clothes were washed daily. The staff also made me feel at home whenever I went, usually weekly, they were very welcoming at the end of mums life (she died there). They were wonderful nothing was too much trouble for any of the staff, management, to cleaner they all loved her and we were with her when she died which was hard but we felt at home. We never had any problems and would recommend the home.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident for just over 2 years at Beech Grove, and during that time she received the best care and attention that anyone could have wished for in this homely caring environment. During her final weeks of live, she received care and attention from compassionate, loving and caring staff, who were just as upset as her family on her passing. We cannot praise the staff and management enough.

How likely would you be to recommend Beech Grove? Extremely Likely

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Average Rating:   4.8 out of 5

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