High Wray

15 Formby Lane, Aughton, Ormskirk L39 7HG
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9.9 48 Reviews
  • High Wray, Ormskirk
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Care Provided by High Wray

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1375
  • RESPITE Self-Funded Residential Care: £975 – £1375

In house en-suite rooms from £975
Private garden en-suite room £1150
1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375

These prices are only a guideline, please contact High Wray to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • ShawCare Ltd

Person in Charge

  • Lauren Shaw (Registered Provider)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.

Parking

  • Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.

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High Wray Reviews (48)

9.9

High Wray has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years.
Over all time High Wray has 48 reviews.

Overall Experience
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Reviewer Connection to High Wray
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Total of 48, showing 1-20
Review from J M (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in to High Wray in Sept 2024 and had been in the home before (respite) so it was an easy decision to return as a permanent resident. She was warmly welcomed back and settled well thanks to an incredible team. Compared to other care homes I have seen the room size/en-suite facility and furniture
quality are exceptional. The view from the main lounge is beautiful and it's also quite special to have an older section to the property with a wood panelled second lounge, including a grand fireplace. Social events are organised on a fairly frequent basis and residents are encouraged to join in but not pushed to do so - individual preferences are respected. The carers, both day and night, are excellent and Mum feels very safe. Communications from the Management team are helpful and clear and I can ask what I want, when I want and will get an honest answer. After I visit Mum I walk away feeling that she is both safe and cared for and have no hesitation recommending High Wray.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for your lovely positive review. Glad your mum has settled into HighWray life well. It is always encouraging for all staff to get such commendable feedback so thanks again and I…read more
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Review from S G (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into High Wray in January, having always sworn that she would never go into a home. However, she knew I had found her a good place as my mother-in-law moved in in October!
We looked at many different homes and none of them compared favourably with High Wray. The surroundings are beautiful,
both inside and out, and all the rooms are lovely but my mum was thrilled with hers as she has a lovely view. The place is kept extremely clean and all the staff are lovely - not just pleasant but helpful and accommodating. There have been little niggles, which are inevitable, but they have all been dealt with to the best of their ability. The attitude of the management is that they want to know if something is wrong because if they don’t know, they can’t do anything about it. I think this is excellent.
I could go on but I think you get the gist. Suffice it to say that this is where my husband and I want to live when our time comes!
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it's very much appreciated and passed on to all staff. We always strive to ensure all our residents receive the highest standard of care and it is a pleasure to have…read more
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Review from Sharon S (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting many care homes High Wray was recommended to us by a colleague of my daughter-in-law who is a nurse. As I was shown around I knew this was the one, I got quite emotional knowing that my mum would be happy here.
Since moving in my mum has settled in very well making new friends with other
residents and also the staff. The care and support she receives are amazing, she loves her room and enjoys the delicious food, also she looks forward to all the activities especially getting her hair and nails done every week. I wouldn’t hesitate to recommend High Wray to anyone who is looking at care homes.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review and recommendation, it's very much appreciated and has been passed to all staff to show recognition for their hard work. It is a pleasure to have your mum living at…read more
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Review from N H (Friend of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was naturally worried when my loved one needed to go into care but the team at High Wray have been incredible. So compassionate, understanding and caring which made the whole experience much less daunting. The care has been amazing and I can’t praise them enough.
Reply from Lauren Shaw, Registered Provider at High Wray
Thank you so much for your lovely review. Our staff team very much understand it can be a difficult transition and we aim to make this as easy as possible, I will share the feedback.
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Review from David S (Son of Resident) published on 25 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thankfully a friend who had worked at High Wray previously, advised my wife and I to visit when we were assessing care homes for my elderly father. We were relieved and totally grateful to her for recommending High Wray. Previous care homes I had visited did not come anywhere near the standard set by
High Wray. The rooms are spacious and the outlook from my father’s room on the 3rd floor is a tonic itself. Looking out over the beautiful countryside from two large windows to admire the view.
The management and staff are excellent, nothing is too much trouble. The care that is being provided for my father is first-class. My father has commented on many occasions how he thoroughly enjoys the meals provided. There are many activities to take part in, and the management and staff again organise many special events, such as the charity coffee afternoon which was a great success. Next week we look forward to the Christmas Carol Concert providing great cheer for all.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I have passed on to all staff in recognition of all their hard work. It is a pleasure to have your dad living at HighWray knowing he…read more
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Review from Julia C (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been nothing but impressed by the standard of care and support Mum is receiving at High Wray. All the staff are hard-working, reliable and nothing is too much trouble for them. The property is set in lovely grounds, it is spacious and very well-maintained. Mum’s room has wonderful views over
the countryside and has clearly been designed to provide a peaceful and safe place for her to relax. We would have no hesitation in recommending High Wray to friends and family.
Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely feedback, all the team work hard to maintain our standard of care, home and gardens. It really is a pleasure to have your mum live with us and to see how homely and personal…read more
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Review from D F (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All year round the people at High Wray are wonderful. They are so considerate of the resident's needs and the relative's needs.
Nothing is too much of a problem for them. The rooms are lovely very clean and the food is very well thought out and made.
The attention to each resident and understanding
of their health needs is second to none.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for your lovely review, it's much appreciated and will be passed on to all staff. It is a privilege to care for all our residents and for all the hard work of our staff to be…read more
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Review from David H (Son of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend it as the staff and facilities are making my mum's stay very pleasant and welcoming.
The rooms are big and comfortable being able to have her own items from home to make it more relaxed is a bonus.
Again can only recommend from our personal view but have no issues at all.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I will pass on to all staff. Everyone works hard at High Wray to provide a safe and caring environment for our residents, and it is…read more
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Review from Ian G (Son of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has moved into High Wray, for a temporary (at least at first) period following a fall and stay in hospital. Her room is modern and spacious with lovely large windows and a nice view. She is extremely happy with the food. The whole home is clean and with lovely decor. The lounge near her room
is beautifully furnished and has a large picture window with fantastic views over towards the local town/city. The other lounge is wood-panelled and is a very relaxing place to sit. Singers have come in regularly to entertain. Care staff are all very attentive and see to all her needs in terms of washing, helping her to walk, and regular drinks. All those in the office have been equally helpful.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely positive review, it is very much appreciated and I will pass on to all our staff. All our staff work hard to provide a safe, caring home-from-home environment for all our…read more
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Review from K D (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been nothing but impressed since Mum became a resident at High Wray.
She was previously a resident in a care home elsewhere, at which she became increasingly unhappy. Having now viewed other establishments, I believe that the care, facilities, catering and general conditions in High Wray are
second to none.
Mum's general demeanour has improved immensely since her arrival, which provides both comfort and reassurance.
Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely comments, they will be shared with our team. Our whole team work hard to meet all individual needs and it is nice to see this is recognised. it really is a pleasure to care…read more
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Review from Suzanne R (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent two months at High Wray for respite care. Thanks to the kind, professional staff and lovely calm environment, he settled quickly and was almost sorry to leave and return home! The food was excellent (he was spoilt for choice), and he particularly enjoyed the weekly singalong sessions. His
room was spacious with lovely views, and all the facilities and support he needed. We could visit any time during the day, and were always warmly welcomed by the staff and the amazing and informative management team.
Reply from Lauren Shaw, Registered Provider at High Wray
Thank you very much for your lovely review. It was such a pleasure to look after your dad (he is missed) and we are so pleased we could build him back up to getting back home. We look forward to…read more
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Review from Helen G (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
High Wray has the appearance of a 5-star hotel rather than a care home. It is warm, beautifully furnished and my mum's room is huge with her own large bathroom and doors onto a small garden area. Food is delicious (Mum's words). Mum has been in High Wray for just over 4 weeks after 8 weeks in the hospital
where she was slouched in a chair all day and not walking/progressing. High Wray has spent a lot of time helping her to become mobile again and make sure she is moving towards independence again. I am amazed at the transformation in such a short time. She has her hair done once a week and even her nails painted. Mum now has a future to look forward to and is motivated to improve. All the staff are so helpful, friendly and caring. I went to see a lot of care homes before visiting High Wray and none came anywhere close to the standard here (even the other care homes were recommending High Wray if they didn't have places available which was a good sign for us).
Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely review. It has been a pleasure to welcome your mum into High Wray and a lot of her progress is down to her own determination. Our whole team try very hard to meet all…read more
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Review from Stephen W (Son of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was cared for in High Wray for the last few months of his life having decided that he was no longer managing at home. The entire admission process was professional, caring and personal and he was made to feel welcome and quickly adapted to his new home. The staff are an amazing team of friendly,
well trained and caring people and they have time and patience to ensure that each resident is comfortable, happy and safe. Dad was very impressed with the food and he found that he could socialise in the communal areas and join in with activities when he felt well enough but also had the privacy of his own room. The standard of accommodation is excellent. When my dad sadly passed away due to deteriorating long term health issues he was treated with dignity and respect and again I was so grateful to the staff. I would not hesitate to recommend High Wray and the team of carers and feel very privileged to have known them.
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Review from E M (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad’s first contact with High Wray was two weeks respite care. He was so impressed, when he could no longer live independently, he had no hesitation in becoming a permanent resident. The home is very well managed with an extremely high standard of cleanliness and comfort. His room is spacious, furnished
to a high standard with fabulous views to the coast. I value the way the staff pay attention to treating him as an individual, he can opt to eat in his room or join residents in the dining room, his wishes regarding food/portion size/likes/dislikes are respected, he can join organized activities or he can choose to have a quiet day in his room. Dad adores the staff who I have found to be professional, welcoming and cheerful. He is happy and feels safe and secure.
The Home has effective contacts with the community nurses and GP surgeries so that health concerns are dealt with promptly.
I am so pleased that Dad is spending his final years in an outstanding home-from-home environment.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for the lovely feedback, its really appreciated. It was an absolute pleasure to meet and care for your dad and this is reciprocated across the whole staff team at High Wray. He…read more
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Review from Sarah c (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is being very well looked after in High Wray. The staff are lovely and friendly and it’ has a warm and welcoming atmosphere.
I would not hesitate to highly recommend it!
It’s a beautiful care home.
Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated and a pleasure to care for your mum and her quirky ways.
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Review from Linda R (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted as an emergency after having a number of falls, on her arrival staff made her feel very welcome. Since then they have made her feel at home comfortable and safe. Staff are very professional and caring making sure she is comfortable. She has her own private space with lovely views and
spends time enjoying the communal space with the excellent array of entertainment and activities. It has also brought peace of mind to her family.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and we really appreciate your comments. We try our best to maintain a high standard of care and environment for all our residents to ensure a home from home…read more
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Review from S M (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care my mum is receiving. High Wray are doing all they can to help her. They take a very pro-active approach in assisting with her needs. Their level of communication is very good, and they are very much working with us to help my mum. Occasionally Mum's clothing goes
missing, or she ends up with someone else’s clothes. I have ensured that all labels where possible have her name on. High Wray is a safe and caring and spotlessly clean environment for my mum.
Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and really appreciate your comments as we try our best to offer a high standard of care and environment for all our residents to ensure a home from home environment.
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Review from S B (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into High Wray in July 2022 after living independently but had been seriously ill in hospital for over 2 months. We knew that she wouldn't be able to return home and looked around everywhere to find a home Mum could live in and be cared for and I could have assurance there is 24 hour care
for her. To be honest there was only one option and it was High Wray.
The management at High Wray encourages you to make the resident's room personal and make it feel like home from home. The rooms are spacious and the new wing is so bright and some rooms have amazing views allowing residents to watch wildlife roam across the fields along with the pheasants, birds and squirrels.
The kitchen manager listens to residents' preferences and tries hard to accommodate and offer a high standard of fresh food. All staff from management, seniors, carers, cleaners and kitchen staff are welcoming and caring. High Wray gets 5 Stars for exceptional care and ensuring my mum is safe and secure always
Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely response it's really appreciated. It's a pleasure to care for your mum and provide a safe, secure homely environment.
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Review from A E (Son of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t say enough about how good this care home is, very supportive and just really excellent care. Staff are all helpful and friendly and nothing is ever too much trouble for them.
Mum has been here for over 3 months and she has some mental health issues that the team at High Wray have worked hard
to help with. So glad she is there.
Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated. Our aim is to provide and maintain a high standard of care and environment for all our residents to ensure they have a home from home…read more
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Review from H L (Granddaughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad moved to High Wray in 2021 after enjoying his short stay, a holiday he used to call it as he always said it was like a hotel. Grandad loved living at High Wray, making friends with the staff and other people who became a part of his family. The care both my grandad and us as a family received
from High Wray was exceptional. The care was delivered in such a professional and compassionate manner, but the staff and management also shared jokes which brightened up the days. The activities are fantastic, always something to join in but if grandad declined then this was respected. High Wray is so clean, you always see cleaners and it does not smell. Grandad always looked smart and shaven, I was always happy when I went to see him. If you’re looking for a care home you should visit High Wray before making a decision! Best home I’ve ever been to, nothing too much trouble and the people who live there are given a choice and have what they want. The garden room was perfect for grandad.
Reply from Lauren Shaw, Manager at High Wray
Thank you for the taking the time to leave us such a lovely review. It was always a pleasure to care for your lovely grandad. His jokes and daily teasing of the staff is missed and fondly remembered.…read more
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for High Wray is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for High Wray is calculated as follows: ( (136 Excellents x 5) + (8 Goods x 4) ) ÷ 144 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Wray is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about High Wray

What types of Care is High Wray registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does High Wray have?

There are 43 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at High Wray?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Wray to the centre of Ormskirk?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Wray to verify any information. View our terms and conditions. High Wray has an Basic Service - more info.