High Wray

I hope I never have to witness the upset that this caused my mum again!!

Having visited a dear friend weekly who lives here, I am in no doubt that he is cared for 100% and that the staff have the best interests of those in their care at heart. It is an ethos that comes from the top and is evident amongst staff who appear to also be valued highly. Well done to all who work here; an incredible building with its original features enhanced beautifully and with no expense spared in monetary or catering terms. The residents are furnished likewise.

My mum had a difficult time at another care home, and we withdrew her from there and had to find another placement really quickly. High Wray offered an assessment at very little notice, and the member of staff who undertook that was the best possible combination of professional, friendly, thorough and courteous. That good first impression was reinforced when Mum was admitted a few days later. High Wray is in a beautiful location, the building is modern and clean and the rooms are spacious. My mum enjoys the meals and the activities and entertainment provided. The most impressive thing about High Wray though is the quality of the staff. Every single one I've met, from the manager to the part-time student nurse, has been so welcoming, so kind in what they say about my mum, and so accommodating with any requests we have made. I can't say how relieved we have been as a family to find such a superb facility to care for our mum. I fully recommend it with absolutely no reservation.

This home is exceptional and the standards are high. The staff are caring and dedicated. The home is spotless and the food is home-cooked. My mum has been here for 4 years and is very happy and content. The big room at the back is surrounded by beautiful countryside and every afternoon this is where the residents can enjoy a full activity programme. My mum enjoys the singing afternoons. I can highly recommend High Wray, recently they were quick to recognise a health issue and contact the relevant medical professionals. The management team are very understanding and during the past year have worked exceptionally hard to keep everyone safe and well.

My dad has been a resident for some time. I am confident that he receives the best care at all times. The staff are always diligent and caring. Nothing is too much trouble. The accommodation is clean and the view from the guest lounge is fantastic. It is very much a home from home.

The care at High Wray is just outstanding. The management are so supportive to family and helped me so much during some very difficult times. The staff are all fantastic and I can't praise them highly enough. The food is excellent and they accommodated my Dad's allergies completely. He loved everything about his stay there and it is the only place I would want, and trust, to look after anyone I loved.

The care and staff are outstanding. A leg ulcer that my mum had for several years and the District Nurse's said put her at risk of sepsis has now cleared up with their care. I have recommended them many times already.

I sadly fell and fractured my hip and needed somewhere to recover. High Wray was Highly recommended by multiple people, and my daughter's friends parents live there. I am independent, and I was anxious about being in a care home as I am not 'old' and at that stage of my life. I had a garden room with french doors onto my own garden terrace, which was so lovely for my stay during the summer. The food is excellent and the restaurant quality. If it is was not for the coronavirus pandemic, I would definitely return for lunch as a day visitor. All the staff I met were very polite, kind and understanding. The staff helped me with my Ipad connection and downloaded programmes for me to watch. High Wray has an in house hairdresser, which was very much appreciated, as I had not managed to get to the hairdressers with being in lockdown. Cleaners attended my room every day, and I can honestly say it was spotless. The whole place was welcoming, and I am thankful to all the staff.

The care and support given at High Wray is outstanding. The staff team shows exemplary levels of care and understanding of the needs of residents. They are sensitive, supportive and offer a personal approach. There are obviously excellent interpersonal relationships between the staff, at all levels, displaying respect, courtesy and a good sense of humour. The standards and range of facilities are very high, including a stimulating programme of activities and various forms of communication with relatives. Every effort is made to ensure relatives can communicate with the residents, particularly in the current restrictions, due to the Covid pandemic. I cannot recommend High Wray enough.

High Wray staff cared for my dad for nearly two years, before his Dementia worsened. I found the staff to be very caring and helpful giving the home a family feel. The home location and environment is excellent. Lovely, both for the resident and those visiting.

My Aunt has been resident at High Wray for several years and despite living at the other end of the country I am able to stay in touch and feel assured that my aunt is very well cared for by the management and staff. Each time I visit, the home is always spotlessly clean and the staff friendly and welcoming.

When the need arises, it can be easily demonstrated how the care team's skill interfaces well with medical staff and other external agencies to propagate security. Members of the team have been known to me over this period of time which shows the stability of the home and there is a clear direction that residents are living in their own home with freedom and not institutionalised. Excellent facilities exist which are well maintained, bright, airy and provision is made for stimulation, games, music, singing, quizzes and excursions. I would not hesitate in recommending High Wray.

Very pleased with the care provided and interface with the staff. Friendly and pleasant environment.

Thank goodness for High Wray.

I can't recommend it too highly.

My parents first had a short term stay in High Wray about five years ago, since then Mum has had several more short stays and is now a permanent resident. The home is always clean, tidy, welcoming and odour free. Many of the staff remember my Dad which is a comfort to Mum. Everyone from management, office, catering and of course, the care staff are friendly and approachable the managers door is always open, not only for residents but also family, as there are times when we need support too. Should residents be a little bit slow with morning mobility, they are able to have breakfast in their own room. Mum enjoys the food and there is always a choice. Most days there are activities and a hairdresser every week for a spot of pampering. The outdoor space is scenic and is easily accessible for all. Acknowledging that a loved one needs more care than you can give them is upsetting and the transition is not easy but High Wray has helped endlessly. Thank you for that and for the care.

We have found the care and support at High Wray excellent. The Manager was very caring and patient, making an assessment of needs and time and considerable effort has been taken, by the range of staff, in working out and managing day to day needs. The care and patience of the staff are outstanding, this takes away much of the anxiousness. Supervising the medication, at the correct times of the day, has also made a positive difference. The food is wonderful. As a family, we are very happy that the Resident is safe and managed. Visitors are encouraged to visit when they like and are made welcome. The lounge with its size, open aspect and views is a really wonderful space. There are often activities going on there, which is great. The bedroom is really lovely and is well cared for. Haircare and nail care is also a welcome support service.

Thank you to all at High Wray Care Home.

Enough said!

My brother moved into High Wray in February 2018 after looking at several other local nursing homes. And I can honestly say we made the best choice.

High Wray once a family home was extended and adapted to suit the resident's needs. It has one big lounge with a glass wall, a wonderful sun-trap. This lounge is used for celebrations. And also in this lounge, there is a huge TV screen. The smaller lounge has beautiful wood panels and floor to ceiling windows. The dining room is light and airy. My brother's room is big enough for his own furniture and possessions, so, comfy for him and a lot like home.

As for care, it could not be better. His every need is seen to, from nursing to personal needs to cleaning his room. The staff are excellent, from managerial, to office, nursing and cleaning. Nothing is too much trouble, everyone there is always cheerful and happy to give residents their time. The staff no matter how busy are still always sensitive to resident's needs.