High Wray

15 Formby Lane, Aughton, Ormskirk L39 7HG
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9.6 58 Reviews
  • High Wray, Ormskirk
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Care Provided by High Wray

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1375
  • Self-Funded Residential Dementia Care: £975 – £1375
  • RESPITE Self-Funded Residential Care: £975 – £1375
  • RESPITE Self-Funded Residential Dementia Care: £975 – £1375

In house en-suite rooms from £975
Private garden en-suite room £1150
1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375

The price(s) shown are provided by the care home. Contact High Wray for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • ShawCare Ltd
  • Privately Owned

Person in Charge

  • Lauren Shaw (Registered Provider)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.

Parking

  • Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.

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High Wray Reviews (58)

9.6

High Wray has a Review Score of 9.6 (9.638) out of 10, based on 11 reviews in the last 2 years.
Over all time High Wray has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to High Wray
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Total of 58, showing 41-58
Review from H S (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident for some time. I am confident that he receives the best care at all times. The staff are always diligent and caring. Nothing is too much trouble. The accommodation is clean and the view from the guest lounge is fantastic. It is very much a home from home.
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Review from Helen P (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in High Wray for several years and recently I was lucky enough to get my dad in there for respite after he came out of hospital. This was the only place I wanted him to go, as I knew they would support him so much in his recovery and help him get back on his feet, which is exactly what they
did.
The care at High Wray is just outstanding. The management are so supportive to family and helped me so much during some very difficult times. The staff are all fantastic and I can't praise them highly enough. The food is excellent and they accommodated my Dad's allergies completely. He loved everything about his stay there and it is the only place I would want, and trust, to look after anyone I loved.
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Review from Joanne M (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just the best residential home that my mum and I could have chosen for her, in every way. The interior and surroundings are as far away from what you would normally expect; my son said it is like a beautiful hotel and would be happy to stay there himself, and I agree!
The care and staff are outstanding.
A leg ulcer that my mum had for several years and the District Nurse's said put her at risk of sepsis has now cleared up with their care. I have recommended them many times already.
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Review from Patricia M (Respite Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sadly fell and fractured my hip and needed somewhere to recover. High Wray was Highly recommended by multiple people, and my daughter's friends parents live there. I am independent, and I was anxious about being in a care home as I am not 'old' and at that stage of my life. I had a garden room with
french doors onto my own garden terrace, which was so lovely for my stay during the summer. The food is excellent and the restaurant quality. If it is was not for the coronavirus pandemic, I would definitely return for lunch as a day visitor. All the staff I met were very polite, kind and understanding. The staff helped me with my Ipad connection and downloaded programmes for me to watch. High Wray has an in house hairdresser, which was very much appreciated, as I had not managed to get to the hairdressers with being in lockdown. Cleaners attended my room every day, and I can honestly say it was spotless. The whole place was welcoming, and I am thankful to all the staff.
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Review from Cathy B (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support given at High Wray is outstanding. The staff team shows exemplary levels of care and understanding of the needs of residents. They are sensitive, supportive and offer a personal approach. There are obviously excellent interpersonal relationships between the staff, at all levels,
displaying respect, courtesy and a good sense of humour. The standards and range of facilities are very high, including a stimulating programme of activities and various forms of communication with relatives. Every effort is made to ensure relatives can communicate with the residents, particularly in the current restrictions, due to the Covid pandemic. I cannot recommend High Wray enough.
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Review from Paul M (Son of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
High Wray staff cared for my dad for nearly two years, before his Dementia worsened. I found the staff to be very caring and helpful giving the home a family feel. The home location and environment is excellent. Lovely, both for the resident and those visiting.
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Review from Simon H (Nephew of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been resident at High Wray for several years and despite living at the other end of the country I am able to stay in touch and feel assured that my aunt is very well cared for by the management and staff. Each time I visit, the home is always spotlessly clean and the staff friendly and welcoming.
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Review from Austin (Son of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relatives have used the services of High Wray for over the past ten years and I have nothing but praise for the whole of the team. There is strong leadership and management in place which is gentle and caring, giving a feeling of security within the care team which is projected to residents. The
collective experience of the staff contributes to this atmosphere.
When the need arises, it can be easily demonstrated how the care team's skill interfaces well with medical staff and other external agencies to propagate security. Members of the team have been known to me over this period of time which shows the stability of the home and there is a clear direction that residents are living in their own home with freedom and not institutionalised. Excellent facilities exist which are well maintained, bright, airy and provision is made for stimulation, games, music, singing, quizzes and excursions. I would not hesitate in recommending High Wray.
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Review from John (Son of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care provided and interface with the staff. Friendly and pleasant environment.
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Review from Nick D (Son of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
At 92, my mother was determined to stay in her own home even though it was becoming ever more difficult as her mobility and confidence declined. She reluctantly agreed to try High Wray for a week.
On the day she came home, she said, "I want to go back straight away and live there. I felt safe there
and I know I'm not safe at home".
So she moved to High Wray, to a lovely room with beautiful views. Within a couple of months, she looked and acted years younger. She has been there for a year now, and always says how nice it is and how well she is looked after. The staff are friendly and very caring and they make her laugh; they keep a close eye on her health and if there is a hint of a problem they call the doctor and make sure that it is sorted.
Thank goodness for High Wray.
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Review from Sue H (Goddaughter of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
High Wray is an amazing place with amazing staff. They look after my godmother so well and make me feel part of the High Wray family too, which means so much to us both.
I can't recommend it too highly.
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Review from Carol I (Daughter of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents first had a short term stay in High Wray about five years ago, since then Mum has had several more short stays and is now a permanent resident. The home is always clean, tidy, welcoming and odour free. Many of the staff remember my Dad which is a comfort to Mum. Everyone from management,
office, catering and of course, the care staff are friendly and approachable the managers door is always open, not only for residents but also family, as there are times when we need support too. Should residents be a little bit slow with morning mobility, they are able to have breakfast in their own room. Mum enjoys the food and there is always a choice. Most days there are activities and a hairdresser every week for a spot of pampering. The outdoor space is scenic and is easily accessible for all. Acknowledging that a loved one needs more care than you can give them is upsetting and the transition is not easy but High Wray has helped endlessly. Thank you for that and for the care.
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Review from D W (Daughter of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the care and support at High Wray excellent. The Manager was very caring and patient, making an assessment of needs and time and considerable effort has been taken, by the range of staff, in working out and managing day to day needs. The care and patience of the staff are outstanding,
this takes away much of the anxiousness. Supervising the medication, at the correct times of the day, has also made a positive difference. The food is wonderful. As a family, we are very happy that the Resident is safe and managed. Visitors are encouraged to visit when they like and are made welcome. The lounge with its size, open aspect and views is a really wonderful space. There are often activities going on there, which is great. The bedroom is really lovely and is well cared for. Haircare and nail care is also a welcome support service.
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Review from Jonathan H (Son of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother became ill, we were fortunate to find High Wray Care Home in Aughton. The care was wonderful as all my mother's needs were catered for and she had a wonderful time there until she, unfortunately, passed away. Subsequently, when my father became unable to care for himself, we had no hesitation
in contacting High Wray who once again were willing to look after him as well. He was looked after with so much care and attention that I do not think we could have looked after him so well if he had stayed at home.
Thank you to all at High Wray Care Home.
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Review from Russell G (Brother of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother suffered a stroke. He wanted a couple of weeks respite. It is self-funded, so, we looked at reviews and asked around for recommendations etc. rather than trying pot luck. High Wray was mentioned in conversations so I rang to make an appointment to inspect. I was told no need to and just turn
up. So that is what we did.
Loads of parking and easy access to the ramp. We were well received by the manager and were made to feel welcome.
We were duly shown around. The views from the respite rooms were stunning. There were no smells of poor housekeeping and the place was very clean and well presented. Plenty of staff around and plenty of smiles too. A lift to all floors. We were very impressed and he decided he would book.
The verdict: My brother cannot praise the staff enough! The staff have obviously indulged him and they have bolstered his confidence. "Food was good and the banter even better" he said.
I asked him would he go back? "In a heartbeat," he replied.
Enough said!
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Review from Chris S (Sister of Resident) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into High Wray in February 2018 after looking at several other local nursing homes. And I can honestly say we made the best choice.


High Wray once a family home was extended and adapted to suit the resident's needs. It has one big lounge with a glass wall, a wonderful sun-trap.

This lounge is used for celebrations. And also in this lounge, there is a huge TV screen. The smaller lounge has beautiful wood panels and floor to ceiling windows. The dining room is light and airy. My brother's room is big enough for his own furniture and possessions, so, comfy for him and a lot like home.


As for care, it could not be better. His every need is seen to, from nursing to personal needs to cleaning his room. The staff are excellent, from managerial, to office, nursing and cleaning. Nothing is too much trouble, everyone there is always cheerful and happy to give residents their time. The staff no matter how busy are still always sensitive to resident's needs.

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Review from Joan B (Daughter-in-law of Resident) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
High Wray is a high quality care home. The entire place has been finished to a very high standard. The quality of care is exceptional, both for the residents and for the family. Nothing is too much trouble. I doubt you could better High Wray. Well done to the entire team. Thank you for everything you
do.
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Review from Pat (Son of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful- always.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for High Wray is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for High Wray is calculated as follows: ( (113 Excellents x 5) + (18 Goods x 4) ) ÷ 131 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for High Wray is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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