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Care Provided by High Wray
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
In house en-suite rooms from £975
Private garden en-suite room £1150
Private garden en-suite room £1150
1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375
The price(s) shown are provided by the care home. Contact High Wray for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- ShawCare Ltd
- Private Owned
Person in charge
- Lauren Shaw(Registered Provider)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (42)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.
Parking
- Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.
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High Wray Reviews (62)
9.6
High Wray has a Review Score of 9.6 (9.614) out of 10, based on 15 reviews in the last 2 years.
Over all time High Wray has 62 reviews.
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Overall Experience
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Review from D F (Daughter of Resident) published on 14 December 2023 Submitted via Website•
Overall Experience
All year round the people at High Wray are wonderful. They are so considerate of the resident's needs and the relative's needs.
Nothing is too much of a problem for them. The rooms are lovely very clean and the food is very well thought out and made.
Nothing is too much of a problem for them. The rooms are lovely very clean and the food is very well thought out and made.
The attention to each resident and understanding of their health needs is second to none.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for your lovely review, it's much appreciated and will be passed on to all staff. It is a privilege to care for all our residents and for all the hard work of our staff to be acknowledged.
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Review from Ian G (Son of Resident) published on 11 December 2023 Submitted via Website•
Overall Experience
My mum has moved into High Wray, for a temporary (at least at first) period following a fall and stay in hospital. Her room is modern and spacious with lovely large windows and a nice view. She is extremely happy with the food. The whole home is clean and with lovely decor. The lounge near her room is beautifully furnished and has a large picture window with fantastic views over towards the local town/city. The other lounge is wood-panelled and is a very relaxing place to sit. Singers have come in regularly to entertain. Care staff are all very attentive and see to all her needs in terms of washing, helping her to walk, and regular drinks. All those in the office have been equally helpful.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely positive review, it is very much appreciated and I will pass on to all our staff. All our staff work hard to provide a safe, caring home-from-home environment for all our residents and this acknowledgement rewards their efforts.
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Review from David H (Son of Resident) published on 11 December 2023 Submitted via Website•
Overall Experience
I would highly recommend it as the staff and facilities are making my mum's stay very pleasant and welcoming.
The rooms are big and comfortable being able to have her own items from home to make it more relaxed is a bonus.
The rooms are big and comfortable being able to have her own items from home to make it more relaxed is a bonus.
Again can only recommend from our personal view but have no issues at all.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I will pass on to all staff. Everyone works hard at High Wray to provide a safe and caring environment for our residents, and it is always nice to be acknowledged for their hard work.
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Review from K D (Son of Resident) published on 8 December 2023 Submitted via Website•
Overall Experience
I have been nothing but impressed since Mum became a resident at High Wray.
She was previously a resident in a care home elsewhere, at which she became increasingly unhappy. Having now viewed other establishments, I believe that the care, facilities, catering and general conditions in High Wray are second to none.
She was previously a resident in a care home elsewhere, at which she became increasingly unhappy. Having now viewed other establishments, I believe that the care, facilities, catering and general conditions in High Wray are second to none.
Mum's general demeanour has improved immensely since her arrival, which provides both comfort and reassurance.
↩Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely comments, they will be shared with our team. Our whole team work hard to meet all individual needs and it is nice to see this is recognised. it really is a pleasure to care for your mum and glad she feels at home with us.
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Review from Suzanne R (Daughter of Resident) published on 5 December 2023 Submitted via Website•
Overall Experience
My dad spent two months at High Wray for respite care. Thanks to the kind, professional staff and lovely calm environment, he settled quickly and was almost sorry to leave and return home! The food was excellent (he was spoilt for choice), and he particularly enjoyed the weekly singalong sessions. His room was spacious with lovely views, and all the facilities and support he needed. We could visit any time during the day, and were always warmly welcomed by the staff and the amazing and informative management team.
↩Reply from Lauren Shaw, Registered Provider at High Wray
Thank you very much for your lovely review. It was such a pleasure to look after your dad (he is missed) and we are so pleased we could build him back up to getting back home. We look forward to seeing him again soon...but not too soon! Take care.
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Review from Helen G (Daughter of Resident) published on 5 December 2023 Submitted via Website•
Overall Experience
High Wray has the appearance of a 5-star hotel rather than a care home. It is warm, beautifully furnished and my mum's room is huge with her own large bathroom and doors onto a small garden area. Food is delicious (Mum's words). Mum has been in High Wray for just over 4 weeks after 8 weeks in the hospital where she was slouched in a chair all day and not walking/progressing. High Wray has spent a lot of time helping her to become mobile again and make sure she is moving towards independence again. I am amazed at the transformation in such a short time. She has her hair done once a week and even her nails painted. Mum now has a future to look forward to and is motivated to improve. All the staff are so helpful, friendly and caring. I went to see a lot of care homes before visiting High Wray and none came anywhere close to the standard here (even the other care homes were recommending High Wray if they didn't have places available which was a good sign for us).
↩Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely review. It has been a pleasure to welcome your mum into High Wray and a lot of her progress is down to her own determination. Our whole team try very hard to meet all physical and well-being needs of residents, and it is nice to see this is recognised and appreciated. Take care.
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Review from Stephen W (Son of Resident) published on 26 July 2023 Submitted via Website•
Overall Experience
My father was cared for in High Wray for the last few months of his life having decided that he was no longer managing at home. The entire admission process was professional, caring and personal and he was made to feel welcome and quickly adapted to his new home. The staff are an amazing team of friendly, well trained and caring people and they have time and patience to ensure that each resident is comfortable, happy and safe. Dad was very impressed with the food and he found that he could socialise in the communal areas and join in with activities when he felt well enough but also had the privacy of his own room. The standard of accommodation is excellent. When my dad sadly passed away due to deteriorating long term health issues he was treated with dignity and respect and again I was so grateful to the staff. I would not hesitate to recommend High Wray and the team of carers and feel very privileged to have known them.
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Review from E M (Daughter of Resident) published on 21 July 2023 Submitted via Website•
Overall Experience
Dad’s first contact with High Wray was two weeks respite care. He was so impressed, when he could no longer live independently, he had no hesitation in becoming a permanent resident. The home is very well managed with an extremely high standard of cleanliness and comfort. His room is spacious, furnished to a high standard with fabulous views to the coast. I value the way the staff pay attention to treating him as an individual, he can opt to eat in his room or join residents in the dining room, his wishes regarding food/portion size/likes/dislikes are respected, he can join organized activities or he can choose to have a quiet day in his room. Dad adores the staff who I have found to be professional, welcoming and cheerful. He is happy and feels safe and secure.
The Home has effective contacts with the community nurses and GP surgeries so that health concerns are dealt with promptly.
The Home has effective contacts with the community nurses and GP surgeries so that health concerns are dealt with promptly.
I am so pleased that Dad is spending his final years in an outstanding home-from-home environment.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for the lovely feedback, its really appreciated. It was an absolute pleasure to meet and care for your dad and this is reciprocated across the whole staff team at High Wray. He lightened everyone's day with his cheerful, caring manner and is a true gentleman.
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Review from Sarah c (Daughter of Resident) published on 19 July 2023 Submitted via Website•
Overall Experience
Mum is being very well looked after in High Wray. The staff are lovely and friendly and it’ has a warm and welcoming atmosphere.
I would not hesitate to highly recommend it!
I would not hesitate to highly recommend it!
It’s a beautiful care home.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated and a pleasure to care for your mum and her quirky ways.
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Review from Linda R (Daughter of Resident) published on 19 July 2023 Submitted via Website•
Overall Experience
Mum was admitted as an emergency after having a number of falls, on her arrival staff made her feel very welcome. Since then they have made her feel at home comfortable and safe. Staff are very professional and caring making sure she is comfortable. She has her own private space with lovely views and spends time enjoying the communal space with the excellent array of entertainment and activities. It has also brought peace of mind to her family.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and we really appreciate your comments. We try our best to maintain a high standard of care and environment for all our residents to ensure a home from home experience.
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Review from S M (Daughter of Resident) published on 19 July 2023 Submitted via Website•
Overall Experience
I am very happy with the level of care my mum is receiving. High Wray are doing all they can to help her. They take a very pro-active approach in assisting with her needs. Their level of communication is very good, and they are very much working with us to help my mum. Occasionally Mum's clothing goes missing, or she ends up with someone else’s clothes. I have ensured that all labels where possible have her name on. High Wray is a safe and caring and spotlessly clean environment for my mum.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and really appreciate your comments as we try our best to offer a high standard of care and environment for all our residents to ensure a home from home environment.
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Review from S B (Daughter of Resident) published on 19 July 2023 Submitted via Website•
Overall Experience
My Mum moved into High Wray in July 2022 after living independently but had been seriously ill in hospital for over 2 months. We knew that she wouldn't be able to return home and looked around everywhere to find a home Mum could live in and be cared for and I could have assurance there is 24 hour care for her. To be honest there was only one option and it was High Wray.
The management at High Wray encourages you to make the resident's room personal and make it feel like home from home. The rooms are spacious and the new wing is so bright and some rooms have amazing views allowing residents to watch wildlife roam across the fields along with the pheasants, birds and squirrels.
The management at High Wray encourages you to make the resident's room personal and make it feel like home from home. The rooms are spacious and the new wing is so bright and some rooms have amazing views allowing residents to watch wildlife roam across the fields along with the pheasants, birds and squirrels.
The kitchen manager listens to residents' preferences and tries hard to accommodate and offer a high standard of fresh food. All staff from management, seniors, carers, cleaners and kitchen staff are welcoming and caring. High Wray gets 5 Stars for exceptional care and ensuring my mum is safe and secure always
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely response it's really appreciated. It's a pleasure to care for your mum and provide a safe, secure homely environment.
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Review from A E (Son of Resident) published on 19 July 2023 Submitted via Website•
Overall Experience
Can’t say enough about how good this care home is, very supportive and just really excellent care. Staff are all helpful and friendly and nothing is ever too much trouble for them.
Mum has been here for over 3 months and she has some mental health issues that the team at High Wray have worked hard to help with. So glad she is there.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated. Our aim is to provide and maintain a high standard of care and environment for all our residents to ensure they have a home from home experience.
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Review from H L (Granddaughter of Resident) published on 6 July 2023 Submitted via Website•
Overall Experience
My grandad moved to High Wray in 2021 after enjoying his short stay, a holiday he used to call it as he always said it was like a hotel. Grandad loved living at High Wray, making friends with the staff and other people who became a part of his family. The care both my grandad and us as a family received from High Wray was exceptional. The care was delivered in such a professional and compassionate manner, but the staff and management also shared jokes which brightened up the days. The activities are fantastic, always something to join in but if grandad declined then this was respected. High Wray is so clean, you always see cleaners and it does not smell. Grandad always looked smart and shaven, I was always happy when I went to see him. If you’re looking for a care home you should visit High Wray before making a decision! Best home I’ve ever been to, nothing too much trouble and the people who live there are given a choice and have what they want. The garden room was perfect for grandad.
↩Reply from Lauren Shaw, Manager at High Wray
Thank you for the taking the time to leave us such a lovely review. It was always a pleasure to care for your lovely grandad. His jokes and daily teasing of the staff is missed and fondly remembered. Best wishes to you all, from all the team.
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Review from Raymond F (Son of Resident) published on 6 May 2023 Submitted via Website•
Overall Experience
After an accident my 97-year-old Mum could not live independently any more so we looked at moving her to a care home. We looked at various options and decided that High Wray seemed the best option so she moved in June 2022. We could not have been happier with our decision. High Wray has provided Mum with a home-from-home. The quality of the accommodation is outstanding and is kept spotlessly clean at all times. The management and staff are all professional and courteous and yet manage to also create a friendly atmosphere and make both residents and family visitors feel part of the High Wray family.
Mum declined in January 2023 and was designated as 'end of life' and spent the next 7 weeks in bed. Everyone working at High Wray gave her the best possible care, treating her and the family with dignity and compassion. When she finally passed away in March 2023 we felt that the last months of her long life were spent in the best possible place. Thank you High Wray for providing outstanding care.
↩Reply from Lauren Shaw, Manager at High Wray
Many thanks for your lovely feedback, Raymond. It was our pleasure to care for your mum and to work with such a loving and supportive family.
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Review from Ron F (Son of Resident) published on 20 April 2023 Submitted via Website•
Overall Experience
Mum lived independently (with support) until April 2022 but then needed full time care, as her mobility and capability deteriorated to a point where living independently was not possible. After a period in Hospital, and a rehabilitation unit, Mum went to High Wray. Everything about High Wray was focused on helping Mum to adjust to her change of circumstances and giving her the best possible care when she was feeling vulnerable. She quickly adjusted to living at High Wray, enjoyed the organised activities and made new friends with other residents and staff. High Wray became her home in the best sense of the word. When visiting it was a pleasure to meet the staff, and their approach gave me confidence that Mum was being well looked after. Mum never once said 'Why am I here', or 'I want to go home', which I believe showed how well she had settled there. I recommend High Wray without hesitation and have already done so. Thank you to all of the wonderful staff at High Wray.
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Review from L S (Friend of Resident) published on 11 November 2022 Submitted via Website•
Overall Experience
Excellent care home.
My neighbour fell at home and needed some short term care until she was ready to return home again. An assessment took place and she was offered a room quickly and was made to feel very welcome. The room she was offered was brand new with a fantasist garden view.
She enjoyed her meals and was able to choose to either eat in the dining room or in her bedroom. She was provided with fantastic care and the staff are always happy to answer any questions and provide any support needed.
My neighbour fell at home and needed some short term care until she was ready to return home again. An assessment took place and she was offered a room quickly and was made to feel very welcome. The room she was offered was brand new with a fantasist garden view.
She enjoyed her meals and was able to choose to either eat in the dining room or in her bedroom. She was provided with fantastic care and the staff are always happy to answer any questions and provide any support needed.
The home is kept clean and all her clothes washed daily and returned to her room.
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Review from Robert Brian S (Husband of Resident) published on 12 October 2022 Submitted via Website•
Overall Experience
I was in hospital myself from end of March to end of July with my mental health and not able to visit my dear wife until a fortnight before my discharge. The care and support given to my wife was most excellent, as has been the support to myself and family from all at High Wray during this time and ongoing. We indeed do count our blessings with grateful thanks, God bless all.
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Review from Brian J (Nephew of Resident) published on 3 October 2022 Submitted via Website•
Overall Experience
We selected High Wray four years ago for our Auntie who needed a care home setting to enjoy her life. At that stage, we were happy with the cleanliness and overall decor of the place.
The initial viewing and discussion with the staff was very encouraging and we agreed to sign up. The allotted room was very good with fantastic views across Lancashire to the North and the Mersey to the West. Since then we have been very impressed with the operation despite Covid and staff shortages which have all been overcome.
The initial viewing and discussion with the staff was very encouraging and we agreed to sign up. The allotted room was very good with fantastic views across Lancashire to the North and the Mersey to the West. Since then we have been very impressed with the operation despite Covid and staff shortages which have all been overcome.
The flow of information has been excellent and our Auntie is very happy.
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Review from E B (Granddaughter of Resident) published on 7 April 2022 Submitted via Website•
Overall Experience
Thank you to all the staff at High Wray for providing outstanding care for my grandmother over the last year. The team shows exemplary care and understanding of her needs. They provide a full range of activities for the residents and only last week had lambs come to visit. My Granny loves animal interaction and always talks fondly of her day filled with many options at Highway. During the covid restrictions we have always felt safe and importantly keeping our Granny safe. Staff say that restrictions are easing and I believe that High Wray has never had Covid, which is amazing as not many care homes can say this! My Granny also talks fondly about the amazing food. I look forward to coming in soon to join her for an afternoon tea. Thank you again for treating my Granny like family.
↩Reply from Lauren Shaw, Manager at High Wray
Thank you for your kind words! It is our aim to create a home from home and treat all our lovely residents as family. We also are looking forward to safer times when we can all enjoy afternoon tea together again.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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