Lindsay House

Parbold Hill, Parbold, Wigan WN8 7TG

Lindsay House is situated in peaceful, scenic surroundings on the well-known beauty spot of Parbold Hill. Its extensive refurbishment and investment gives the home a friendly and comfortable environment where residents are cared for by a dedicated team.

There is a homely feel to Lindsay House which is supported by encouraging friends and relatives to make regular visits.

There is a wide range of activities available which residents are encouraged to participate in, as well as external support from medical professionals to give residents and families peace of mind.

Group: Akari Care Ltd

Person in charge: Lindsay Craddock (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 31

Rooms with ensuite WC: 16

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lindsay House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Lindsay House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lindsay House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Lindsay House is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.573 Points relating to the number of positive Reviews for Lindsay House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.2 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Lindsay House has a Review Score of 8.3 (8.311) from 7 Reviews


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lindsay House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lindsay House

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Respite Resident/Service User
    1
  • Son of Resident/Service User
    1

I went in for respite on March 15th because I couldn't put my foot on the floor. After 2 doctors seeing me they didn't know what was wrong. After being in Lindsay House one day they said you have got cellulitis, the doctor was called and antibiotics given and now I am back walking and back home. Can't believe how good Lindsay House is.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   5 out of 5

My mum has lived at Lindsay House with dementia for the past 5 years, she had always been treated with the utmost dignity and care I will never be able to thank all the staff at Lindsay House enough for what they have done for mum. Sadly, she passed away on 24/10/17. One carer finished her shift at 7am but stayed with mum until she passed away at 9.15 along with another member of staff checking on her. They truly are special people who work at this home.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Lindsay House for 2 years and she is very settled. Her overall health and well-being have undoubtedly improved since her arrival. The staff treat her with respect and have made an effort to get to know her as an individual. I visit her most days and can confirm that the standard of care and cleanliness in the home is constantly of a high level. I would wholeheartedly recommend Lindsay House to anyone.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   4.8 out of 5

I have found Lindsay House to have a very caring, happy and friendly atmosphere. All my mum's needs are met completely in a caring manner. The staff interact with the residents as equals, giving them choices concerning their care.
However, I do feel a wet room would make "things" a lot easier for the staff when bathing their residents. Also, there is a need for an entertainment coordinator which would take the pressure off the nursing staff.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   4.8 out of 5

The staff have been very helpful and very caring during sickness.

How likely would you be to recommend Lindsay House? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

Lindsay House care home is located in a wonderful setting at the foot of Parbold Hill in Lancashire. The building is well maintained and the resident's rooms and facilities are very clean and bright.
The staff are very professional and welcoming and, upon visiting, it is obvious that the residents are completely at ease, happy and well looked after. Finally, because we know that my mother is safe and well cared for, it takes a lot of pressure off me, my wife and family knowing that mum is content, safe and well cared for.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   4.9 out of 5

I am delighted with the home, the care and the progress mum has made. The staff are excellent. The food is excellent. For me and mum it's 100%.

How likely would you be to recommend Lindsay House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lindsay House