Lindsay House

Parbold Hill, Parbold, Wigan WN8 7TG
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9.0 37 Reviews
  • Lindsay House, Wigan
Lindsay House is situated in peaceful, scenic surroundings on the well-known beauty spot of Parbold Hill. Its extensive refurbishment and investment gives the home a friendly and comfortable environment where residents are cared for by a dedicated team.

There is a homely feel to Lindsay House which is supported by encouraging friends and relatives to make regular visits.

There is a wide range of activities available which residents are encouraged to participate in, as well as external support from medical professionals to give residents and families peace of mind.
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Care Provided by Lindsay House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Additional services such as hairdressing will be charged separately.

These prices are only a guideline, please contact Lindsay House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lindsay Craddock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (31)

Lindsay House Reviews (37)

9.0

Lindsay House has a Review Score of 9.0 (8.987) out of 10, based on 8 reviews in the last 2 years.
Over all time Lindsay House has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lindsay House
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Total of 37, showing 1-20
Review from M B (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came to Lindsay House in July 24. Having lost mum he was struggling to live by himself. It's taken hima while to settle down as it was such a big change for him but the staff have been absolutely brilliant and he's now very happy and smiling again. He now really enjoys living here and loves all
the staff especially Ailish the activity coordinator who has got him interested in doing art and colouring therapy books its made a massive difference to his wellbeing.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review and lovely feedback about your dad's experience of moving to Lindsay House, your kind words and praise for the team will be passed to them all.

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Review from Carol H (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very kind, and professional team who care for my Mum with respect,compassion and dignity!
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review about Lindsay House and our care team, your kind words and positive feedback will be shared with all involved in your mum's care.

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Review from Paula B (Niece of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home with caring and compassionate staff, they're so friendly and there's nothing they wouldn't do for the residents and their families +friends.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review and lovely comments, we will make sure these are passed to all the team.

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Review from P C (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Lindsay for 2 1/2 years now and after a "rocky" start of a few other challenging moments over this time is well settled into their routine. The home is friendly, spotlessly clean with friendly + caring staff who do an amazing job under difficult circumstances.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely comments and feedback which will be passed to all our team.

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Review from N L (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Lindsauy for 2 1/2 years.
We have found everyone to be very helpful approachable.
My dad has received good, safe care and we have peace of mind knowing he is well looked after.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for taking the time to review Lindsay House, your lovely comments will be passed to all our team.

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Review from Janet B (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mum gets from Lindsay House. All the staff are very considerate and always have time to discuss my mums wellbeing.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your kind comments and feedback about the team and care given. Your lovely review will be shared with our Lindsay House Colleagues.

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Review from B M (Friend of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On approaching the care home, my first impression is how unkept the access area is - I.E - full of weeds! My friend sometimes prefers to stay in her room, which is clean and pleasant, However, when she is in the 'lounge', the TV is often showing inappropriate articles - IE 'police crime' items. (The
TV was showing a similar programme on remembrance Sunday). Her food -at breakfast is left to 'congeal' as no one helps or encourages her to eat her congealed 'breakfast cereal' would only be good to fill 'pot-holes'! At the weekend there are no senior managers present, and minimal staff, who are often on their phones. My friend receives holy communion on Sundays - but staff don't attempt to take her and the minister to a quiet place. I have not witnessed a church service/celebration there since my friends arrival.
The new activities coordinator is trying her best, but I often see her giving out tea etc to the residents. I can't believe that this is in her job description!!
I consider that some residents should be in a home that better suits their condition as I don't think that Lindsay House is equipped to deal with them. I would not like my mum to be in this care home.
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Review from Barry C (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are really helpful and attentive and patient.
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Review from Jane B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lindsay House has been excellent for my mum's care needs. Used the home for respite first, then decided to put Mum in full-time in June this year. My mum has settled in really well, the carers are excellent, you can tell they have your mum's interests and needs at all times. Carers are always friendly
and will always engage in conversation. Any issues you may have the home has a friendly approach to answer any questions you may have. I am very happy because my mum is happy being here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.

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Review from Steven P (Son of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lindsay House I would most certainly recommend, very friendly staff, loving to the residents, extremely professional, a very happy environment.
We as a family are more than happy with the care our father is receiving.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful feedback that will be passed to our team.

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Review from Kathryn M (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad stayed at Lindsey House and did not receive a good standard of care. I would not recommend Lindsey House to look after anyone with a later diagnosis of Alzheimer's as the staff are lacking in experience and simply cannot tolerate that does not comply with their ways of running the home. We as
a family were very relieved to move Dad out of Lindsey House. Their lack of care when following basic instructions from a GP was dire, and sadly their lack of action has left us with no choice but to formally complain to Akari Care.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, I can confirm your concerns have been received and are currently being investigated.

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Review from Gill H (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An amazingly dedicated team who want the best for the residents.
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Review from A B (Respite Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After surgery, I came to Lindsay House for six weeks. Without exception, the staff have been kind, caring and concerned. I have been invited to a little staff out of hours get together. I will miss their friendship and help.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely review, your praise of both the home and care team is much appreciated and will be passed on to them.

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Review from D B (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had to put mum into respite at the last moment. Mum was extremely daunted however the staff made her feel very welcome and safe. The staff were wonderful and gave mum so much care, she was sad to leave and it gave me peace of mind knowing she was being looked after so well. Can't thank them enough.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your fantastic feedback - we are very happy your mum felt welcome and cared for. Your lovely feedback will be passed to our team.

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Review from Gabrielle H (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum is 90 and has vascular dementia and Alzheimer’s. She tends to wander and gets confused and often tries to leave the home which she has visited before for respite. I feel that as her Alzheimer’s has progressed the management have been less able to accommodate her needs doing the bare minimum for
her well-being and safety and rather blaming her for things rather than understanding the disease. Staff are generally matter of fact rather than sweet and caring in manner. Management are rude or just indifferent. After a fall my mum was visited by a doctor 5 days later despite being in pain. The home in my opinion should not take Alzheimer’s sufferers.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for taking the time to review our home and appreciate some of the positive star ratings you have given us, all your other comments will certainly be forwarded to the home.

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Review from Janice E (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and welcoming.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, your lovely comments will be passed to our Lindsay House care team.

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Review from Gaynor W (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Lindsay House are very kind and caring. They do a great job looking after my mum. My mum always tells me how delicious the food is here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for the lovely review - we'll be sure to let our fantastic kitchen team know your fantastic feedback!

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Review from Ian C (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Lindsay House are helpful and friendly but professional at all times. Father settled in very well and is happy to be here. He is well-fed and always pampered by the girls. He is clean and tidy, as is his room. I would personally recommend Lindsay House for anyone requiring 24/7 residential
care.
Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your positive review and recommendation, your lovely words will be shared with our Lindsay House team.

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Review from M V (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Lindsay House. The staff are lovely and caring and take excellent care of her. She loves the food and the facilities are excellent. Her room is very lovely and she really likes it.
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Review from G B (Grandson of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff, great location with lovely gardens.
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Current Review Score: 9.0 (8.987)

Overview of Review Score

The Review Score of 9.0 (8.987) out of 10 for Lindsay House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.287 for Lindsay House is calculated as follows: ( (49 Excellents x 5) + (27 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 94 Ratings = 4.287
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Lindsay House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lindsay House

What types of Care is Lindsay House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lindsay House have?

There are 31 Single Rooms.

What are the Facilities & Services at Lindsay House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lindsay House to the centre of Wigan?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindsay House to verify any information. View our terms and conditions. Lindsay House has an Enhanced Service - more info.