Nazareth House - Lancaster

Ashton Road, Lancaster LA1 5AQ
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9.7 57 Reviews
  • Nazareth House - Lancaster, Lancaster
Nazareth House, Lancaster, has been set up to achieve a quality of life, care and surroundings for older people who may have complex daily needs.

The available care packages are tailored to each individual and treat all areas of life experience as equally important, including social, emotional, physical and spiritual well-being.

Residents have a choice of comfortable lounges, fully-equipped kitchenettes, excellent facilities for those with mobility issues or physical frailties.

There is a small on-site shop, hairdressing salon within the home, Chapel in the home, large gardens including sensory garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1452 – £1452
  • RESPITE Self-Funded Residential Care: £1694 – £1694

additional fees will be charged for hairdressing, chiropody, private phone direct to room, hairdresser and newspaper.

These prices are only a guideline, please contact Nazareth House - Lancaster to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Ng (General Manager)

Local Authority / Social Services

Admission Criteria

  • Self Refferal, NHS & Social Services.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Open visiting.

Parking

  • Dedicated car par, disabled parking is located to the side of the front entrance.

Nazareth House - Lancaster Reviews (57)

9.7

Nazareth House - Lancaster has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years.
Over all time Nazareth House - Lancaster has 57 reviews.

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Review from Cheryl L (Daughter of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Nazareth House for a year. The care she was shown was exemplary and always respectful and I was also made to feel one of the "family." She only left as we moved to live in a different part of the country but she misses the friends she made amongst both the staff and residents.
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Review from Jacqueline T (Sister of Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has lived here for 10 years. It is now his home, the staff are wonderful, food is good and there are plenty of activities. The home is very well managed (even has a reception). I would recommend this home to anyone.
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Review from Margaret J (Respite Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my 3rd short stay and I am happy to be here. All the staff I've met have been kind and considerate, I would be pleased to come back at any time.
My bedroom is warm and comfortable and I sleep well and eat well.
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Review from Janet L (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and sisters at the home have provided care and friendship, helping my mother settle in and transfer from her home.
She now refers to her room and the house as her 'new home' and the place 'where I am going to remain'.
The staff are supportive of her needs and responsive to her requirements,
always with a smile and reassuring comment.
The home social areas and my mother's room are clean and well cared for. Food is very good.
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Review from Carolyn G (Sister of Resident) published on 3 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister spent the last 17months of her life at Nazareth House and felt very lucky to have found a lovely place to live.
She loved the companionship and friendliness of the Staff and fellow residents. She loved some of the activities, not all of them because she was rather hard of hearing.
Poetry
Classes were her favourite and she couldn't wait for Wednesday to come around. Not all meals were to her liking but always loved the puddings and of course her fish and chips on Friday, but she didn't have much of an appetite towards the end of her life. I'd looked around quite a few homes and found that Nazareth House always comes out the best. We always laughed and said it was like living in a Hotel. Lovely large rooms and such friendly Staff and all were so obliging. Nothing was too much trouble, even taking her to Hospital appointments when I was unable to.
Thank you so much to everyone who made her last 17 months so happy, she really appreciated all you did for her and we did too.
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Review from Barry M (Son of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am forwarding this review because I believe Nazareth House to be a truly top class facility. Sadly my mum passed away at Christmas, she was for the six years or more she was there, always extremely happy, warm, and well fed. I live overseas in Western Canada, I have made several visits over the years
and stayed in the guest's room and lounge with nothing being any trouble for the staff.
The level of nursing care is fantastic, the games and activities are well thought out and put on in a regular time frame.
Thank you all once again for giving mum such a lot of true love.
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Review from Rosemary (Daughter of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is 91 is a resident at Nazareth House. The level of care and love she receives from everyone involved in the home is truly exceptional. She is both safe and very happy to be in a home that she feels is really´her home´. There are many varied activities in the home, which bring all the
residents together in a positive way, likewise, the dining room is a hub for everyone, staff, residents and visitors alike come together to enjoy the experience, nothing is too much trouble.
I live abroad and visit often, many times staying in the guest quarters at Nazareth House. I see first hand how everyone pulls together making the atmosphere so positive. What stands out for me is to see so much genuine care, kindness and true respect from the top down that is shown to all who work, live or visit Nazareth House.
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Review from David H (Nephew of Resident) published on 6 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved to Nazareth House in Lancaster almost four years ago, after leaving hospital and no longer being able to live independently. I'm so pleased to say that during that four years it very much became her home, and she was loved, respected and extremely well cared for there. A month or so ago
she was admitted to Preston hospital, but she and we, her family, and the staff at Nazareth House, were very pleased she managed to return and spend her final days there, amongst people she knew and loved. On behalf of all her family, I extend huge thanks, and admiration, for the care my aunt has received from everyone there. We could not have hoped for anywhere better.
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Review from Carolyn B (Daughter of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has already submitted a review but as we were so impressed with the care my father received at Nazareth House, I too want to let you all know. My father dreaded going into a home but immediately felt at home, cared about and relaxed in Nazareth House. We were all made most welcome when
we went to visit at all hours daily. My Father said that if he had known how nice it was, he would not have dreaded leaving his own home which he loved. He regularly said, "I am living like a Lord!" He came to regard the staff as his friends and he was treated with the utmost respect at all times. As Dad's health deteriorated he was never left alone and the staff talked to him as he drifted in and out of 'sleep. Dad sadly died at Nazareth House but we are so glad he was there as he died with the same dignity that he had lived his life. We all have to thank the staff and the ethos of Nazareth House for that. We will be forever grateful.
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Review from Robert B (Son of Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came into Nazareth House initially for respite care but his medical condition deteriorated rapidly and he was moved to the nursing floor very quickly after admission. We thus had experience of treatment by two different teams of staff on separate floors.
All the staff treated my father (and
us, the family) with the utmost dignity and respect and nothing was too much trouble.
We were made to feel welcome and my father was dealt with attentively at all times, day and night.
The pastoral care was also there when required without one being made to feel obliged to accept it.
My father really hadn't wanted to come into a care home, but he appreciated the care he received and was made to feel at home almost immediately.
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Review from Chris B (Son of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my mum are very happy with the care mum is receiving. The home and the staff are all very friendly and personable. The facilities are excellent and the activities, although not all to mums taste are inspirational and useful to occupy her and make her feel at home. I am convinced that the
home is a place of safety for my mum. My family and I cannot thank the staff enough for helping my mum settle into a thriving place for her to live. She loves everything and although east to please she appreciates the care she is getting.
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Review from Tracy L (Daughter of Resident) published on 14 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this nursing home, mum was unfortunately not there for long and had a very complex life limiting disease. The staff went out of their way to get to know mum and our family in the short space of time we had..nothing was too much trouble. The instant you walk through the door at Nazareth
House you can feel the warmth and love of all who work there, always greeted by name and with a smile. Humour and compassion are the order of the day...the wonderful Sisters exude a calming and compassionate air injected with a very necessary humour in a most respectful way. You are amazing ladies.
Thank you to all the staff for the wonderful end of life care afforded to mum in her final two weeks of her life, as an 'old school' nurse of 33 yrs basic care needs are high on my list of priorities, every day I visited, mum was beautifully presented right down to her face cream and favourite perfume, all the technology in the world cant replace basic nursing needs which when a loved one is dying are of paramount importance!
Being a nurse probably made me a bit more 'picky' than most, but if I was, the staff never made me feel like a nuisance....for that I thank you. The endless refreshments and care to our family at what was the saddest of times was so truly appreciated, food, drink, a hug and a smile...not much to ask, but so so meaningful and comforting.


To conclude, if nursing beds were removed from this outstanding home it would be a complete and utter travesty, the service they provide is invaluable to society and other homes should take a leaf from their book!


Finally special thanks to a most wonderful, caring and compassionate registered nurse, to the carers. truly beautiful and another staff member ...who kept mum moisturised and smelling gorgeous to the bitter end!


The Manager, you run a wonderful home and should be most proud of your staff....Deputy manager, such a gentle wonderful caring man.
Apologies to those I have not named, domestic staff, laundry ladies, the DIY expert and mini bus driver, catering staff and the kind and helpful ladies on reception you all hold a special place in my heart.


Your presence on behalf of Nazareth House at mum's funeral was a beautiful tribute

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Review from Hirak M (Regular Volunteer) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the carers and residents were cheerful and happy to help. The staff were very friendly. There were lots of activities for the residents such as quizzes, fayres etc. I would definitely recommend this place.
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Review from Collette M (Daughter of Resident) published on 14 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who is now 94 has been a resident in Nazareth House for approximately 4 years. From the start he was made very welcome and has had a very high standard of care. The staff have not only taken great care of him but have always found the time to listen to me and any concerns I may have had about
him. He has never been in the best of health and recently his health has deteriorated but the staff have always taken the time to make sure he is comfortable and that all his needs are met. They do this with both kindness and consideration. I know that he is well cared for and this has helped me as much as it has helped him. I cannot speak too highly of all the staff for the way they respond to his needs and their thoughtful way in which they deal with any concerns I may have about Dad. Having visited a few care homes in the past and can only say that we were very lucky that he was able to join the community here. I just want to say thank you to all the staff who are taking the trouble to make his twilight years as good as they can be for him and everybody who loves him.
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Review from Peter K (Nephew of Resident) published on 5 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the nephew of the resident referred to by another reviewer. I really cannot add anything - only endorse wholeheartedly their comments. The staff seem to be totally committed to the welfare, health and enjoyment of the residents who have a good quality of life as a result. I am unable to
visit very often as I live over 300 miles away, but I get good, informed reports about my aunt when I ring to enquire about her. I am delighted that she is in the professional care of Nazareth House, Lancaster.
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Review from Susan S (Niece of Resident) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was transferred to Nazareth House from Lancaster Infirmary when it was assessed that she needed full time nursing care. As her only family is myself who lives in the USA and her nephew who lives in Devon, this was an anxious time. She is unable to walk and has poor memory although she can feed
herself with some assistance. She has been there now for well over a year and just celebrated her 92nd birthday with a pampering session and cake! I am able to visit a couple of times a year, always unannounced, and have been incredibly impressed with the level of care she receives (I am a registered nurse so have some professional knowledge of this). She is always clean, well groomed and usually dressed but I like the fact that she can stay in bed all day if she is not feeling like leaving her room. The staff seem very attuned to her state of mind and take the time to find out what she wants to do.


The staff were very keen to know as much about my aunt as possible so they can help her reminisce and I feel that they care for her as family. They have some of her photos around her room and were keen to learn who everyone is so they can talk about them to her. Because I am so far away they keep in touch with me by email and have shared photos of various events this way. I phone regularly and the conversations with her carers are always informative. It is obvious that they know her well and care about her.


The facility is always immaculate, smells nice, has a calm feeling and is set in beautiful grounds. There appears to be little staff turnover as I speak to various people regularly who have been there since my aunt was admitted. Every staff member I have had contact with has been warm, friendly and caring. I would highly recommend Nazareth House to anyone who is looking for a caring, safe community for a loved one.

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Review from Bob D (Son of Resident) published on 19 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Nazareth House in February 2015 having spent two month in the Royal Lancaster Infirmary. When she arrived she was very weak and inactive. After receiving care in the first floor nursing unit she began to improve, put on a little weight and become much more aware of her environment.
She had always said that she did not want to go into a nursing home but after a few weeks she began to like the care she received and the warm and friendly atmosphere created by the staff. She was so pleased with the care that she decided to sell her flat so she could stay. It was a relief for me to know that she was being cared for and that she was happy. Even though she was in the nursing unit this did not stop her joining in activities. One day the carers took her downstairs to see a demonstration of owls, something she did not forget even though her memory was very poor. There were other events she was taken to but in line with the caring attitude of Nazareth House, she only did the things she wanted to do.
I would like to thank the care staff for their hard work and dedication. I would also like to thank all the other people at Nazareth House who made my mother's last few month as comfortable, happy and dignified as possible.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Nazareth House - Lancaster is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Nazareth House - Lancaster is calculated as follows: ( (141 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 179 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nazareth House - Lancaster is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Natalie Ng

Job Title: General Manager Joined: 2007

Natalie joined the team in 2007, starting in the dining room. She has completed training and worked within different roles in the home before becoming General Manager in 2020.

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Megan Irvine

Job Title: Deputy Manager Joined: 2021

Megan started as Deputy Manager in April 2024, after being a senior care assistant with us for 3 years. She brings with her a wealth of knowledge as a qualified counsellor. Megan has over 8 years of experience working within the care sector.

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