Park Grove Residential Home

In her final days, my dear mother was in need of 24-hour palliative care. At very short notice, Park Grove Residential Home provided accommodation and the associated care and attention that made mum’s final days as comfortable as possible. Thanks go to all the staff; I will be forever grateful.

Park Grove admitted my mother for end-of-life care at very short notice. The home had previously accommodated her for convalescence after a stay in hospital. The management and staff were excellent on both occasions. I cannot recommend Park Grove highly enough.

Mum In law came twice at very short notice. Once for respite after a hospital stay for rehabilitation. Once for end of life care. Park Grove was amazing on both occasions and accommodated mum in law's needs and wishes. The staff were always cheery and kind and very helpful to us allowing us to be able to talk to mum in law on the phone when we couldn't visit her. She commented that the staff were lovely, the food was good and everywhere was very clean. Covid precautions were all in place. The staff were wonderful with end of life care, which was especially reassuring. Our thanks to all staff and the manager for her support and help at such a difficult time. We would highly recommend Park Grove.

Park Grove provided truly excellent care, on both respite care and subsequently on end-of-life care bases. All the staff we met and/or contacted by telephone and online were first-class. That applied to those who provided the face-to-face care and the managerial and admin staff concerned. Park Grove itself is a clean, light and airy building set back from the road and with good parking. More important, it is a welcoming place. The staff were not only keen and clearly efficient. They were invariably upbeat and cheerful during the ''respite'' periods and caring, compassionate and considerate throughout. Nothing was ever too much trouble. Other very positive comments are reflected in the universal ''Five Star'' ratings given. The family recommend Park Grove wholeheartedly and unreservedly.

My aunty came into respite for two weeks in view in the future to go into permanent care. She loved it so much she didn’t want to go back to her flat and has now agreed to stay in the home permanently. I have not seen her look so happy relaxed and content for such a long time.That is due to the brilliant care from the Matron and the staff who always have a smile and chat easily to the clients and members of their families that visit. My Aunty loves the food, attention, the company and is in a lovely newly decorated room.

I am so pleased I took her there. I can’t thank them enough.

My mum came to Park Grove in December 2017 and it was her 'home' from that point. The care provided was second to none. Nothing was ever too much trouble and there was an obvious great rapport between my mum and all the staff. They were her family. During lockdown when we were unable to visit, we knew my mum was in safe hands and we didn't have to worry. Unfortunately, in September, my mum's health started to deteriorate following a stroke, but the staff kept going, providing such a high standard of care and attention. My mum was at Park Grove for almost 5 years and I can honestly say she couldn't have been anywhere better. The friendliness, warmth, cleanliness, food, activities and atmosphere make this a home the owners and staff should be proud of.