Westholme

24/28 Victoria Road, Lytham St Annes FY8 1LE

Westholme is experienced in delivering high quality care for those affected with Alzheimer's, dementia and other related conditions.

A warm homely environment and friendly staff will make each loved one feel at ease, as the transition of being introduced to a care home can be a difficult and confusing time.

Westholme's understanding of these conditions allow's staff to promote independence where possible, alongside dignity, respect and a person centered approach.

Owner: Mrs V Perry

Person in charge: Adam Fort (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke

Admission Information: Private or Funded. Ages from 50 to 110.

Single Rooms: 16

Shared Rooms: 5

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £525 – £600 , Personal Care Shared (per person) £525 – £570 (These prices are only a guideline, please contact Westholme to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Anytime

Parking:

On Street

Latest Care Quality Commission* Report on Westholme: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Westholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westholme in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.214 for Westholme is calculated as follows: ( (25 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.214

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westholme is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Westholme has a Review Score of 9.2 (9.214) from 7 Reviews


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westholme?

  • Extremely LIKELY
    3
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westholme

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

Mum seems to be provided for.
Attentive staff.
Regular food and clean clothes and content with surroundings.
Looked after and well cared for.

How likely would you be to recommend Westholme? Likely

Overall Standard

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Average Rating:   4.4 out of 5

My mother had been residing at Westholme for the past 7 years. During that time she had wonderful care from all the staff. They could not do enough for her, always treating her with kindness and dignity.

My mother had a bad infection about 18 months ago. Everyone thought she wouldn't get better, including the GP. However, the staff nursed her back to health with constant care and attention.

How likely would you be to recommend Westholme? Likely

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Average Rating:   3.8 out of 5

My mother has been in this home for 4 years with a diagnosis of vascular dementia and Alzheimer's. The staff have always upheld a high level of care. They have maintained her mobility and always treat her with care and respect.

How likely would you be to recommend Westholme? Extremely Likely

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Average Rating:   4.8 out of 5

The staff made me feel so welcome when I came to look at Westholme. It felt like home and since mum has been here she has settled in so quickly getting all the care and attention she could possibly get. I look forward to visiting her.

How likely would you be to recommend Westholme? Extremely Likely

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Average Rating:   4.2 out of 5

Always a good experience visiting my mother. Pleasant and friendly staff.

How likely would you be to recommend Westholme? Likely

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Average Rating:   3.9 out of 5

The staff are very kind and friendly. Always find a happy atmosphere when I visit. My mother's needs are always catered for.

How likely would you be to recommend Westholme? Extremely Likely

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Average Rating:   4.5 out of 5

The best asset of the home are the staff, each and everyone. They care so much for the patients they have in their care.
I visit most days and have never met with any bad temper. They are always polite and courteous often under difficult circumstances.
One observation though. I feel that some of the bedrooms could do with a little updating. Perhaps a little more stimulation would be helpful.

How likely would you be to recommend Westholme? Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   3.9 out of 5

Adam Fort, Registered Manager at Westholme responded to this review on 18 Sep 2017:

Funds have been set aside to carry out works on the decor throughout the home. In the past few weeks, the conservatory has been updated, the dining room has been repainted and new wall paper placed. We have also nominated a staff member to become an activities coordinator which in the next couple of weeks each resident will have an individual activities plan to meet the level of ability to carry out activities and tasks.

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