Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.7 79 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
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Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1010
  • Self-Funded Residential Dementia Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1010 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1050

includes laundering of clothing
in-house activities

These prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Angel Plus Homes Ltd

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (79)

9.7

Willowbank Care Home has a Review Score of 9.7 (9.746) out of 10, based on 29 reviews in the last 2 years.
Over all time Willowbank Care Home has 79 reviews.

Overall Experience
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  • 11
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Date Published
  • 79
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Reviewer Connection to Willowbank Care Home
  • 24
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  • 10
  • 4
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  • 2
  • 2
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  • 1
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Total of 79, showing 1-20
Review from Sue T (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I am so happy that you have settled in at Willowbank and enjoying your time here. You are such a pleasure to care for.

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Review from Joan D (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here. Staff are nice.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I am so happy that you like it here and are happy. Keep that smile on your face.

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Review from Ian C (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum became a resident of Willowbank 8 months ago, her general wellbeing has improved significantly. She has Alzheimers but has settled really well and appears happy. When I visit she always has a smile on her face and is well presented. Willowbank has a home atmosphere with cheerful staff who
attend to her every need. They make me feel welcome when I visit and I come away knowing my um is being well looked after which gives me peace of mind. Thank you to management and staff of Willowbank.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely review. I am so glad that she has settled well and you are happy with our services.

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Review from N W (Brother of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff seem very professional and caring and build a good rapport with residents in difficult circumstances. My brother seems to be very well looked after and happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your response Norman, I am glad that your brother is happy.

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Review from Simon L (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is relaxed and very at home here. The staff and home are excellent and I couldn't fault them.
We the family are very happy for Mum to be here.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

So glad that you are happy with the care given at Willowbank l.Your mum is a pleasure to care for.

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Review from Catherine G (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has settled very well in Willow Bank, been here since February 2025, after her husband (our father) passed away.
All the staff are very caring and very professional, and mum always smiles at them, which shows how happy she is. She is very well cared for at all times. All staff and other residents
have become like our family.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your heart warming response, I am so happy she settled well into her new forever home

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Review from B H (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are down as next of kin for my sister in law who has been in the home for over a year. Every time we go to see her we receive a warm and friendly greeting from the staff. We never make any arrangements as to when we might visit, the home is always clean and tidy as are are all the residents there,
and there are no bad smells. We find all the staff including the kitchen staff very friendly and caring about the people in the home and this is not always obvious in other homes we visit. My sister in law was a mess both mentally and physically when she first arrived there. She now believes that she is employed by them and loves to feel she can be of some assistance. She even thanks us for putting her there. We can only praise them for their care and consideration.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for such a lov3ly response, I am so glad she is part of Willowbank and thriving

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Review from E P (Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is very understanding staff are good. Food is good, enjoyed the zoo.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your lovely feedback, so goad you enjoyed our day out at the zoo, illuminations next

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Review from R P (Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very good. It is well run by the manager who has a light cheery approach. The staff seem to enjoy there work and when needed are there for you, I have never been resident in a home before, but feel settled and at home here thank you staff, and manager.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your lovely response. So glad you are enjoying your stay at Willowbank.

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Review from Angela B (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to Willowbank on 24th Feb 2025, and after being at home being looked after by carers, our dad and family, we have noticed mum is a lot happier and able to feed herself and enjoy socialising with the other residents. I have noticed from my first day in Willowbank how caring and kind the staff
are. It's like one big happy family. I have just one concern that the new GP has stopped giving mum her B12 and I have asked the care home to chase this up please.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your response, I am glad that your mum is happy at Willowbank. Responding to your comment re GP, it took a while for them to get back to us after several messages sent. This is now rectified. Should you have any further concerns, please do not hesitate in letting me know :)

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Review from Wendy B (Daughter-in-law of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived at Willowbank in December 2024. She was greeted by the staff on duty all stood together to welcome her. She settled in from day one and is very happy living at Willowbank. The staff are very caring and friendly when we visit once a week. Mum is always cared for with dignity and has lovely
meals prepared in the house. The home is spotless and Mum's bedroom is lovely. Thank you, Willowbank, for looking after mum.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for the lovely response, we are very happy to care for your mum.

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Review from Deborah W (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been in Willowbank, he has been cared for very well. The home is very person centred and staff keep me updated with everything and are kind, friendly and professional. My dad has settled very well. A big thank you to a particular staff member for the support he has given dad and our
family..
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely response, we are very happy looking after your dad, he is a pleasure to care for.

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Review from Elaine D (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 3 years and receives excellent care by the manager and staff. She is safe, clean and well looked after. There has not been a change over of staff in the time she has been in there, which tells me staff are happy with the manager and their conditions. I don't have
any complaints with my mother's care - at the moment.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your response, we are very happy looking after your mum, she is quite a character :)

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Review from Thomas W (Son-in-law of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father-in-law arrived at Willowbank, I could not think of anywhere else better. His appearance and care are amazing, thanks to the manager and all the staff. They are amazing, very kind, caring and professional, and always keep us informed. Thank you to Willowbank and staff.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review. Your mother in law is an amazing lady who is full of character and makes us laugh. She is infectious :) It is a pleasure to have and care for her at Willowbank.

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Review from D B (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received an excellent review of Willowbank from a friend whose mother had been a resident. This helped with our visit to Willowbank to make the decision for my mum to become a resident. From the day my mum was welcomed by the staff, she has been smiling with every visit. Mum is always well presented
and happy at each visit. Our confidence in the care mum receives is a massive comfort to us, and we are most grateful to all at Willowbank.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank You for your lovely review, It is an absolute pleasure caring for your mother, she is an inspiration to us all.

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Review from L B (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Willowbank has been fantastic, my mum has improved mobility and her overall health is better. I would recommend Willowbank.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your response, we are very happy to have mum at Willowbank.

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Review from J W (Mother of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't compare Willowbank to any other care home as I haven't been in any others. Staff are very welcoming, friendly and caring and my son seems reasonably content there.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

thank you for taking time to fill in the form, it is a pleasure to look after your son

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Review from G L (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Willowbank for 8 months at first, she was a bit unsettled and missed her own home. As the weeks went on she has settled in well and now is quite happy to stay. The rooms are nice and clean and she is allowed to add her personal touches. The food is good and the staff goes beyond expectations.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your lovely review. I hope that your mum is doing well, and glad that she enjoyed her stay.

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Review from Carole H (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble to help my relative to settle in Willowbank. From the bottom, to the top, of all staff, were amazing. The care and compassion was excellent from arranging care to the end. We felt that Willowbank was a safe and happy environment, which my relative enjoyed.
Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

That is so lovely Carole, thank you so very much for your lovely words.

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Review from Wendy B (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I entered Willowbank to view the home I was welcomed by an amazing team. Once Mum moved in she was cared for by very kind and considerate staff. She is settled and happy. She is eating delicious food (which she wasn't eating well before).
From the manager, staff who care for Mum, cleaners
and kitchen staff, they all make everyone feel welcome.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely words. Your mum is part of the Willowbank family and has settled in very well. It's like she has been here for years, we are very happy to have her here.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Willowbank Care Home is calculated as follows: ( (270 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

a vacancy for a residential/dementia bed is available.The room is a very large room with beautiful stain glass windows, toilet is accessible directly outside of the bedroom door.

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Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

Frequently Asked Questions about Willowbank Care Home

What types of Care is Willowbank Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbank Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Willowbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbank Care Home to the centre of Leyland?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service - more info.