Willowbank, Leyland, Lancashire

Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.

Owner: Angel Plus Homes Ltd

Person in charge: Annette Pownall (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 19

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willowbank: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Willowbank has a Review Score of 9.7 (9.694)

The Review Score of 9.7 (maximum of 10) for Willowbank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Willowbank in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Willowbank is calculated as follows: ( (154 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willowbank is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 18 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowbank?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowbank

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Very good no complaints.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Howlett, Manager at Willowbank responded to this review on 30 Mar 2017:

It is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.

I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.

How likely would you be to recommend Willowbank? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.

How likely would you be to recommend Willowbank? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 20 Mar 2017:

Thanks, Doreen, I appreciate your time.
We are committed to providing high standard person-centred care and we are pleased with your positive review.

I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 15 Mar 2017:

Thanks, Bridgette, I appreciate your time, It's our Pleasure to look after you at Willowbank,
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.

I am very happy with the way my dad is looked after.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 09 Mar 2017:

Thanks, John, we are so pleased to hear that you are happy with our care and services.

Since my father came to the home in June 2016 there have been many improvements to the building both in safety and cosmetically.
The staff are all very caring and helpful, sometimes in difficult situations.
At all times there is a friendly atmosphere.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A Azeem, Director at Willowbank responded to this review on 08 Mar 2017:

Thanks, Jeanette, for such a great review.

My mum is very happy here and she is being cared for by the wonderful carers here.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 08 Mar 2017:

Thanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.

The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.

I met up with mum's social worker when she first went in and he stated that it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A Azeem, Director at Willowbank responded to this review on 08 Mar 2017:

Thanks Denise for the feedback, we are always looking to improve our services.
We are pleased to hear that your Mum is happy at Willowbank.

Excellent.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 08 Mar 2017:

Thanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.

Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.

How likely would you be to recommend Willowbank? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A Azeem, Director at Willowbank responded to this review on 01 Feb 2017:

Thank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.

Very good overall impression. Caters for my wife's needs as well as possible.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 01 Feb 2017:

Thanks for your review and choosing our services, we really appreciate your feedback.

I am enjoying my stay here. It is the best one I know with wonderful staff who are very helpful and a very good manager.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 01 Feb 2017:

Thanks for sharing your thoughts and experience at Willowbank, we are glad to hear that you are happy and enjoying it here.

I feel Willowbank is a very good care home. They are very patient and caring towards the residents and always try their best in all things.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A Azeem, Director at Willowbank responded to this review on 06 Jan 2017:

Thankyou very much, We are very pleased that you are happy with our Services.

Dmashing, brilliant, clean and tidy.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother in law was a resident in Willowbank many years ago and I have visited many friends there since. In the past year, I have recommended two friends from Church and the care has been consistently good. Staff are cheerful and helpful and always welcoming and helpful.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Aqeel Azeem, Provider / Director at Willowbank responded to this review on 08 Dec 2016:

We really appreciate your review / comment.
Thank you very Much.

During the 1990's, I spent several weeks in Willowbank on two separate occasions following foot surgeries. I received exceptional care on both occasions from the friendly and efficient manager and staff. Meals were varied and of a high standard. Entertainment took place on some afternoons with musicians, games and handicrafts.

How likely would you be to recommend Willowbank? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

July 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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