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Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland, Lancashire PR25 5SP
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Willowbank Care Home, Leyland
Willowbank Care Home, Leyland
Willowbank Care Home, Leyland

Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor...  

Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,080£1,080 - £1,080
Residential Dementia Care£1,090 - £1,090£1,089 - £1,090

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Angel Plus Homes Ltd
  • Private Owned

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (86)

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9.8

Willowbank Care Home has a Review Score of 9.8 (9.835) out of 10, based on 27 reviews in the last 2 years. Over all time Willowbank Care Home has 86 reviews.

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Showing 86 reviews matching selected criteria
Review from Thomas W (Son-in-law of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience

Since my father-in-law arrived at Willowbank, I could not think of anywhere else better. His appearance and care are amazing, thanks to the manager and all the staff. They are amazing, very kind, caring and professional, and always keep us informed. Thank you to Willowbank and staff.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review. Your mother in law is an amazing lady who is full of character and makes us laugh. She is infectious :) It is a pleasure to have and care for her at Willowbank.

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Review from D B (Son of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience

I received an excellent review of Willowbank from a friend whose mother had been a resident. This helped with our visit to Willowbank to make the decision for my mum to become a resident. From the day my mum was welcomed by the staff, she has been smiling with every visit. Mum is always well presented and happy at each visit. Our confidence in the care mum receives is a massive comfort to us, and we are most grateful to all at Willowbank.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank You for your lovely review, It is an absolute pleasure caring for your mother, she is an inspiration to us all.

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Review from L B (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card
Overall Experience

The care provided by Willowbank has been fantastic, my mum has improved mobility and her overall health is better. I would recommend Willowbank.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your response, we are very happy to have mum at Willowbank.

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Review from J W (Mother of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

I can't compare Willowbank to any other care home as I haven't been in any others. Staff are very welcoming, friendly and caring and my son seems reasonably content there.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

thank you for taking time to fill in the form, it is a pleasure to look after your son

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Review from G L (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

My Mum has been at Willowbank for 8 months at first, she was a bit unsettled and missed her own home. As the weeks went on she has settled in well and now is quite happy to stay. The rooms are nice and clean and she is allowed to add her personal touches. The food is good and the staff goes beyond expectations.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your lovely review. I hope that your mum is doing well, and glad that she enjoyed her stay.

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Review from Carole H (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

Nothing was too much trouble to help my relative to settle in Willowbank. From the bottom, to the top, of all staff, were amazing. The care and compassion was excellent from arranging care to the end. We felt that Willowbank was a safe and happy environment, which my relative enjoyed.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

That is so lovely Carole, thank you so very much for your lovely words.

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Review from Wendy B (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience
From the moment I entered Willowbank to view the home I was welcomed by an amazing team. Once Mum moved in she was cared for by very kind and considerate staff. She is settled and happy. She is eating delicious food (which she wasn't eating well before).

From the manager, staff who care for Mum, cleaners and kitchen staff, they all make everyone feel welcome.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely words. Your mum is part of the Willowbank family and has settled in very well. It's like she has been here for years, we are very happy to have her here.

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Review from Brigitte M (Resident / Service User) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Very happy.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure looking after you, so glad you like it here.

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Review from Betty Y (Resident / Service User) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Love it here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a joy looking after you as always. Glad you enjoy it at Willowbank.

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Review from E P (Resident / Service User) published on 30 April 2024 Submitted via Postal Card
Overall Experience

No problem - very helpful.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your kind words, it is lovely to care for you.

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Review from H C (Niece of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Perfect, absolutely wonderful. Good at their job.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for your lovely comments, it is an absolute pleasure looking after your aunt.

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Review from Sean M (Son of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience
Willowbank is a well-run care home with extremely caring staff. It is a small care home with a small number of residents which creates a more "homely" atmosphere.

The manager is excellent and very organised and caring.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review; we are very happy to help your mother.

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Review from Ian A (Husband of Resident) published on 15 April 2024 Submitted via Postal Card
Overall Experience

Visiting my wife at Willowbank frequently, I always feel welcome. I find the staff are friendly, helpful and compassionate to the needs of residents. I am satisfied that my wife is settled and is receiving the care she deserves thanks to the dedication of the staff.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review Ian, it is very much appreciated. It is an absolute pleasure caring for your wife.

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Review from Margaret A (Sister of Resident) published on 22 February 2024 Submitted via Website
Overall Experience

My brother was a Willowbank resident for two years until he sadly passed away this month. He received an exceptional level of care, compassion and support from the Willowbank care team - especially in the days and weeks leading up to his passing. This support also extended to the family. They really are unsung heroes.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely review. it has been an absolute pleasure looking after your brother, he will be sadly missed. We will also miss you, you have been an inspiration showing the love and dedication that you had to him. Our staff work as a team, they really are, unsung hero as you stated. Take care.

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Review from J B (Wife of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

Lovely care home, very caring staff, nothing too much trouble. Nice food always. Clean and tidy. Sorry, my husband had to leave and to go into hospital. He enjoyed his time there.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments. It has been a pleasure looking after your husband, and I wish him all the luck for the future.

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Review from M H (Sister-in-law of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

Saw my relative in Willowbank, he seemed happy enough. Staff very nice and approachable. The home seems very nice and clean.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home
Thank you for your review and your kind comments. Our home works hard as a team to try and make service user's enjoy there stay and help them to be comfortable. I appreciate your comments and will strive to get full ratings.

We take hygiene very seriously at Willowbank, like our service users to...  

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Review from G H (Son-in-law of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

The resident is treated with care and respect. Nothing is too much. Regular activities are provided to stimulate but no pressure to join in is applied. I would be happy to stay here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are very happy that you would like to stay here, I will be happy to save you a bed.

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Review from B H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

We are very happy with the care that mum receives at Willowbank from all the staff. The residents are looked after with genuine care and affection. Weekly activities are well thought out and enjoyable. We always feel welcome by the staff when we visit which is most days. I would highly recommend Willowbank.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are glad to care for your mum.

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Review from David S (Son of Resident) published on 3 October 2023 Submitted via Website
Overall Experience
My father has been a resident in the care home for 20 months, and his care has been consistently good and often excellent. The care, love and respect from many of the staff made his transition to the care home much easier for him. As his condition has deteriorated over time, the home has been able to alter the focus of the care to suit his needs, a change of expertise that should not be underestimated.

Overall, my experience of my father’s time at Willowbank has been very good.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your responses. We are very happy looking after your father.

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Review from R R (Resident / Service User) published on 1 December 2022 Submitted via Postal Card
Overall Experience

I've made friends here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your comments. Willowbank is a very sociable home. We are glad that you enjoy it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 22 July 2026

No Current Bed / Place Vacancies

News (0) & Events (0)

News

There are no news items for Willowbank Care Home.

Upcoming Events

There are no upcoming events for Willowbank Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Willowbank Care Home.

Accreditations

There are no accreditations posted yet for Willowbank Care Home.

Meet the Team (1)

Annette Pownall
Annette PownallJob Title:Registered ManagerJoined: 2016

Hard working - approachable

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