Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
Review Us
9.7 79 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
Show Willowbank Care Home on the Map

Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1010
  • Self-Funded Residential Dementia Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1010 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1050

includes laundering of clothing
in-house activities

These prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Angel Plus Homes Ltd

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (79)

9.7

Willowbank Care Home has a Review Score of 9.7 (9.746) out of 10, based on 29 reviews in the last 2 years.
Over all time Willowbank Care Home has 79 reviews.

Overall Experience
  • 68
  • 11
  • 0
  • 0
  • 0
Date Published
  • 79
  • 16
  • 19
  • 29
  • 50
Reviewer Connection to Willowbank Care Home
  • 24
  • 24
  • 10
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 21-40
Review from Brigitte M (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure looking after you, so glad you like it here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty Y (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love it here.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a joy looking after you as always. Glad you enjoy it at Willowbank.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E P (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problem - very helpful.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your kind words, it is lovely to care for you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Niece of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect, absolutely wonderful. Good at their job.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for your lovely comments, it is an absolute pleasure looking after your aunt.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean M (Son of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowbank is a well-run care home with extremely caring staff. It is a small care home with a small number of residents which creates a more "homely" atmosphere.
The manager is excellent and very organised and caring.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review; we are very happy to help your mother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian A (Husband of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my wife at Willowbank frequently, I always feel welcome. I find the staff are friendly, helpful and compassionate to the needs of residents. I am satisfied that my wife is settled and is receiving the care she deserves thanks to the dedication of the staff.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review Ian, it is very much appreciated. It is an absolute pleasure caring for your wife.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret A (Sister of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a Willowbank resident for two years until he sadly passed away this month. He received an exceptional level of care, compassion and support from the Willowbank care team - especially in the days and weeks leading up to his passing. This support also extended to the family. They really
are unsung heroes.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely review. it has been an absolute pleasure looking after your brother, he will be sadly missed. We will also miss you, you have been an inspiration showing the love and dedication that you had to him. Our staff work as a team, they really are, unsung hero as you stated. Take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Wife of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, very caring staff, nothing too much trouble. Nice food always. Clean and tidy. Sorry, my husband had to leave and to go into hospital. He enjoyed his time there.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments. It has been a pleasure looking after your husband, and I wish him all the luck for the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Sister-in-law of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Saw my relative in Willowbank, he seemed happy enough. Staff very nice and approachable. The home seems very nice and clean.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review and your kind comments. Our home works hard as a team to try and make service user's enjoy there stay and help them to be comfortable. I appreciate your comments and will strive to get full ratings.
We take hygiene very seriously at Willowbank, like our service users to be clean and look nice.
Our staff are fully trained in all areas, and give the best care that they can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Son-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is treated with care and respect. Nothing is too much. Regular activities are provided to stimulate but no pressure to join in is applied. I would be happy to stay here.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are very happy that you would like to stay here, I will be happy to save you a bed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that mum receives at Willowbank from all the staff. The residents are looked after with genuine care and affection. Weekly activities are well thought out and enjoyable. We always feel welcome by the staff when we visit which is most days. I would highly recommend Willowbank.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are glad to care for your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in the care home for 20 months, and his care has been consistently good and often excellent. The care, love and respect from many of the staff made his transition to the care home much easier for him. As his condition has deteriorated over time, the home has been able to
alter the focus of the care to suit his needs, a change of expertise that should not be underestimated.
Overall, my experience of my father’s time at Willowbank has been very good.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your responses. We are very happy looking after your father.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've made friends here.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your comments. Willowbank is a very sociable home. We are glad that you enjoy it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice nursing/care home. The staff are lovely from what I've seen up to now. Mum has only been a resident for a few weeks, couldn't be any more helpful. This is a smaller nursing home, making it more cosy and intimate.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely comments, we are glad to help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very helpful and friendly. Nothing is too much trouble when asked for anything. The manager was very helpful when trying to get someone to come and syringe my mum's ears as she couldn't hear anything when the family were speaking to her.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure being able to help your mum and getting her the vital attention that she so much needed. You can sit and chat to your heart's content now.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clarice M (Wife of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Willowbank for nearly two years, in that time I have been so impressed by the quality of care and love by the managers and staff. I would entrust anybody I knew to be cared for in this lovely home. He is in the care of great people, highly qualified and always helpful. Nothing
is too much trouble for them.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments, Clarice. Your husband is a pleasure to care for, his humour keeps us all going.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew M (Son of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowbank is excellent in every way.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review, Andrew, that is so nice of you. I am glad that you are as happy with Willowbank as happy as we are with looking after your father.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E A (Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy living here. The staff are friendly.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never seen you have that much fun, glad you enjoy it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful. Plenty to eat. Enjoyed the party for Jubilee.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very glad that you are happy here and we are very happy to care for your needs.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy A (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my Dad receives at Willowbank. Recently my Dad suffered a fall and the care and compassion he received was very heartwarming. The rest home manager even came to the hospital to take over from me as I had been there overnight and Dad cannot be left due to his Dementia. I
could then rest knowing Dad was in safe hands for a few hours. I would certainly recommend this care home to anyone looking for a lovely friendly home for their loved one.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

its a pleasure to care for you are an inspiration to us all

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Willowbank Care Home is calculated as follows: ( (270 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

a vacancy for a residential/dementia bed is available.The room is a very large room with beautiful stain glass windows, toilet is accessible directly outside of the bedroom door.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service - more info.