






Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.
Residents are encouraged to personalise their rooms and can have a say in the décor...
Care Provided by Willowbank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willowbank Care Home for full pricing details and T&Cs.
Contact Willowbank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Angel Plus Homes Ltd
- Private Owned
Person in charge
- Annette Pownall (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (19)
Visiting
- Willowbank ask that families do not visit during meal times as this affects other service users.
Parking
- free private car parking
Willowbank Care Home Reviews (86)
Willowbank Care Home has a Review Score of 9.8 (9.835) out of 10, based on 27 reviews in the last 2 years.
Over all time Willowbank Care Home has 86 reviews.
Since my father-in-law arrived at Willowbank, I could not think of anywhere else better. His appearance and care are amazing, thanks to the manager and all the staff. They are amazing, very kind, caring and professional, and always keep us informed. Thank you to Willowbank and staff.
Thank you for your lovely review. Your mother in law is an amazing lady who is full of character and makes us laugh. She is infectious :) It is a pleasure to have and care for her at Willowbank.
I received an excellent review of Willowbank from a friend whose mother had been a resident. This helped with our visit to Willowbank to make the decision for my mum to become a resident. From the day my mum was welcomed by the staff, she has been smiling with every visit. Mum is always well presented and happy at each visit. Our confidence in the care mum receives is a massive comfort to us, and we are most grateful to all at Willowbank.
Thank You for your lovely review, It is an absolute pleasure caring for your mother, she is an inspiration to us all.
The care provided by Willowbank has been fantastic, my mum has improved mobility and her overall health is better. I would recommend Willowbank.
Thank you for your response, we are very happy to have mum at Willowbank.
I can't compare Willowbank to any other care home as I haven't been in any others. Staff are very welcoming, friendly and caring and my son seems reasonably content there.
thank you for taking time to fill in the form, it is a pleasure to look after your son
My Mum has been at Willowbank for 8 months at first, she was a bit unsettled and missed her own home. As the weeks went on she has settled in well and now is quite happy to stay. The rooms are nice and clean and she is allowed to add her personal touches. The food is good and the staff goes beyond expectations.
Thank you for your lovely review. I hope that your mum is doing well, and glad that she enjoyed her stay.
Nothing was too much trouble to help my relative to settle in Willowbank. From the bottom, to the top, of all staff, were amazing. The care and compassion was excellent from arranging care to the end. We felt that Willowbank was a safe and happy environment, which my relative enjoyed.
That is so lovely Carole, thank you so very much for your lovely words.
From the manager, staff who care for Mum, cleaners and kitchen staff, they all make everyone feel welcome.
Thank you so much for your lovely words. Your mum is part of the Willowbank family and has settled in very well. It's like she has been here for years, we are very happy to have her here.
Very happy.
It is a pleasure looking after you, so glad you like it here.
Love it here.
It is a joy looking after you as always. Glad you enjoy it at Willowbank.
No problem - very helpful.
Thank you for your kind words, it is lovely to care for you.
Perfect, absolutely wonderful. Good at their job.
Thanks for your lovely comments, it is an absolute pleasure looking after your aunt.
The manager is excellent and very organised and caring.
Thank you for your review; we are very happy to help your mother.
Visiting my wife at Willowbank frequently, I always feel welcome. I find the staff are friendly, helpful and compassionate to the needs of residents. I am satisfied that my wife is settled and is receiving the care she deserves thanks to the dedication of the staff.
Thank you for your review Ian, it is very much appreciated. It is an absolute pleasure caring for your wife.
My brother was a Willowbank resident for two years until he sadly passed away this month. He received an exceptional level of care, compassion and support from the Willowbank care team - especially in the days and weeks leading up to his passing. This support also extended to the family. They really are unsung heroes.
Thank you so much for your lovely review. it has been an absolute pleasure looking after your brother, he will be sadly missed. We will also miss you, you have been an inspiration showing the love and dedication that you had to him. Our staff work as a team, they really are, unsung hero as you stated. Take care.
Lovely care home, very caring staff, nothing too much trouble. Nice food always. Clean and tidy. Sorry, my husband had to leave and to go into hospital. He enjoyed his time there.
Thank you so much for your lovely comments. It has been a pleasure looking after your husband, and I wish him all the luck for the future.
Saw my relative in Willowbank, he seemed happy enough. Staff very nice and approachable. The home seems very nice and clean.
We take hygiene very seriously at Willowbank, like our service users to...
The resident is treated with care and respect. Nothing is too much. Regular activities are provided to stimulate but no pressure to join in is applied. I would be happy to stay here.
Thank you for your lovely rating, we are very happy that you would like to stay here, I will be happy to save you a bed.
We are very happy with the care that mum receives at Willowbank from all the staff. The residents are looked after with genuine care and affection. Weekly activities are well thought out and enjoyable. We always feel welcome by the staff when we visit which is most days. I would highly recommend Willowbank.
Thank you for your lovely rating, we are glad to care for your mum.
Overall, my experience of my father’s time at Willowbank has been very good.
Thank you for your responses. We are very happy looking after your father.
I've made friends here.
Thank you for your comments. Willowbank is a very sociable home. We are glad that you enjoy it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 22 July 2026No Current Bed / Place Vacancies
News (0) & Events (0)
There are no news items for Willowbank Care Home.
There are no upcoming events for Willowbank Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willowbank Care Home.
Accreditations
There are no accreditations posted yet for Willowbank Care Home.
Meet the Team (1)

Hard working - approachable
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service -more info.