Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.8 86 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
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Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1080
  • Self-Funded Residential Dementia Care: £1090 – £1090
  • RESPITE Self-Funded Residential Care: £1080 – £1080
  • RESPITE Self-Funded Residential Dementia Care: £1089 – £1090
The price(s) shown are provided by the care home. Contact Willowbank Care Home for full pricing details and T&Cs.

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Angel Plus Homes Ltd
  • Privately Owned

Person in Charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (86)

9.8

Willowbank Care Home has a Review Score of 9.8 (9.813) out of 10, based on 27 reviews in the last 2 years.
Over all time Willowbank Care Home has 86 reviews.

Overall Experience
  • 75
  • 11
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Date Published
  • 86
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  • 27
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Reviewer Connection to Willowbank Care Home
  • 26
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  • 11
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Total of 86, showing 61-80
Review from R E (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being here. It's good.
Reply from Annette Pownall, Registered Manager at Willowbank Care HomeThank you for your lovely review. We are very happy that you are happy here at Willowbank and very happy to be looking after you.
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Review from Irene V (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is very good and has excellent interest in you as a person and also with regard to other members of this establishment.
Reply from Annette Pownall, Registered Manager at Willowbank Care HomeAww thank you for the lovely feedback Irene, Very happy that you are enjoying your stay at Willowbank Rest Home.
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Review from J S (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowbank provides a very warm, caring environment for people who can no longer live in their own homes. The care is kind and thoughtful, the staff are always friendly and welcoming. They are warm yet professional when dealing with residents. Food and drink is plentiful and always looks appetizing.
Thoroughly happy with Mum's care.
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Review from Lesley B (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Willowbank for just over 2 years. He settled in very quickly which was a blessing for us and this was because the care they provide is outstanding.
The staff are so caring and have got to know his individual needs and personality.
The manager is very informative and will always
ring with any changes or concerns. She is involved in all aspects of the care home.
The door is always open to visit anytime and you can join in with the organised activities they provide.
Willowbank is clean and homely and the food is good, home-cooked recipes to suit all tastes and needs.
All in all, everything here appears to run smoothly and both staff and residents seem happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care HomeThank you for your very kind words. We are very happy that your father is happy at Willowbank and we will continue to make his stay with us as happy as possible.
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Review from S P (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very kind, caring and thoughtful and my mum was treated with dignity and respect. She loved the food and everything was cooked freshly every day. The manager was very helpful when needed.
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Review from E P (Granddaughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most amazing care home, the staff are absolutely amazing and have been fabulous looking after my Nan. The manager is wonderful and is always available to speak to.


To two ladies in particular, you were fabulous and the wonderful lady who sat with her until the very end with all the love

and care you could possibly give.


We could not thank you all enough.


Amazing ladies!

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Review from B H (Husband of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff and care. Very clean and comfortable, couldn't do enough for my wife's wellbeing.
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Review from Michael W (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy staying at Willowbank. Friendly staff and management. Good home cooking and activities.
Reply from Aqeel Azeem, Owner at Willowbank Care HomeThanks Micheal, we are glad that you are happy at Willowbank and enjoying your stay.
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Review from Louisa P (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy at the home.
Reply from Aqeel Azeem, Owner at Willowbank Care HomeThanks Louisa, We are glad that you are extremely happy and enjoying your stay at Willowbank.
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Review from Joseph D (Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.
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Review from Maxi W (Daughter of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.
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Review from Pauline F (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.
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Review from Thomas (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good no complaints.
Reply from Annette Howlett, Manager at Willowbank Care HomeIt is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.
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Review from Doreen O (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Doreen, I appreciate your time.
We are committed to providing high standard person-centred care and we are pleased with your positive review.
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Review from Bridgette M (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Bridgette, I appreciate your time, It's our Pleasure to look after you at Willowbank,
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.
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Review from John H (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my dad is looked after.
Reply from A Azeem, Director at Willowbank Care HomeThanks, John, we are so pleased to hear that you are happy with our care and services.
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Review from Louise H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from A Azeem, Director at Willowbank Care HomeThanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.
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Review from Denise B (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.


I met up with mum's social worker when she first went in and he stated that

it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)
Reply from A Azeem, Director at Willowbank Care HomeThanks Denise for the feedback, we are always looking to improve our services.
We are pleased to hear that your Mum is happy at Willowbank.
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Review from Deborah H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here and she is being cared for by the wonderful carers here.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.
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Review from Keith N (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.
Reply from A Azeem, Director at Willowbank Care HomeThank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Willowbank Care Home is calculated as follows: ( (270 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 320 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 May 2026

room vacancy on the first floor, accessible via a stannah stair lift (with assistance) to bedroom.Require a person that is able to be mobile from and to bedroom/stair lift (with assistance).profiling bed, comfortable bedroom. Residential dementia. (EMD).

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Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

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