






Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.
Residents are encouraged to personalise their rooms and can have a say in the décor...
Care Provided by Willowbank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willowbank Care Home for full pricing details and T&Cs.
Contact Willowbank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Angel Plus Homes Ltd
- Private Owned
Person in charge
- Annette Pownall (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (19)
Visiting
- Willowbank ask that families do not visit during meal times as this affects other service users.
Parking
- free private car parking
Willowbank Care Home Reviews (86)
Willowbank Care Home has a Review Score of 9.8 (9.835) out of 10, based on 27 reviews in the last 2 years.
Over all time Willowbank Care Home has 86 reviews.
I like being here. It's good.
Thank you for your lovely review. We are very happy that you are happy here at Willowbank and very happy to be looking after you.
The manager is very good and has excellent interest in you as a person and also with regard to other members of this establishment.
Aww thank you for the lovely feedback Irene, Very happy that you are enjoying your stay at Willowbank Rest Home.
Willowbank provides a very warm, caring environment for people who can no longer live in their own homes. The care is kind and thoughtful, the staff are always friendly and welcoming. They are warm yet professional when dealing with residents. Food and drink is plentiful and always looks appetizing. Thoroughly happy with Mum's care.
The staff are so caring and have got to know his individual needs and personality.
The manager is very informative and will always ring with any changes or concerns. She is involved in all aspects of the care home.
The door is always open to visit anytime and you can join in with the organised activities they provide.
Willowbank is clean and homely and the food is good, home-cooked recipes to suit all tastes and needs.
All in all, everything here appears to run smoothly and both staff and residents seem happy.
Thank you for your very kind words. We are very happy that your father is happy at Willowbank and we will continue to make his stay with us as happy as possible.
The staff were very kind, caring and thoughtful and my mum was treated with dignity and respect. She loved the food and everything was cooked freshly every day. The manager was very helpful when needed.
This is the most amazing care home, the staff are absolutely amazing and have been fabulous looking after my Nan. The manager is wonderful and is always available to speak to.
To two ladies in particular, you were fabulous and the wonderful lady who sat with her until the very end with all the love and care you could possibly give.
We could not thank you all enough.
Amazing ladies!
Excellent service, staff and care. Very clean and comfortable, couldn't do enough for my wife's wellbeing.
I am happy staying at Willowbank. Friendly staff and management. Good home cooking and activities.
Thanks Micheal, we are glad that you are happy at Willowbank and enjoying your stay.
Extremely happy at the home.
Thanks Louisa, We are glad that you are extremely happy and enjoying your stay at Willowbank.
Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.
I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.
There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.
Very good no complaints.
It is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.
All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.
We are committed to providing high standard person-centred care and we are pleased with your positive review.
I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.
I am very happy with the way my dad is looked after.
Thanks, John, we are so pleased to hear that you are happy with our care and services.
Excellent.
Thanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.
The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.
I met up with mum's social worker when she first went in and he stated that it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)
We are pleased to hear that your Mum is happy at Willowbank.
My mum is very happy here and she is being cared for by the wonderful carers here.
Thanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.
Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.
Thank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 22 July 2026No Current Bed / Place Vacancies
News (0) & Events (0)
There are no news items for Willowbank Care Home.
There are no upcoming events for Willowbank Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willowbank Care Home.
Accreditations
There are no accreditations posted yet for Willowbank Care Home.
Meet the Team (1)

Hard working - approachable
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