Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.7 83 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
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Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1010
  • Self-Funded Residential Dementia Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1010 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1050

includes laundering of clothing
in-house activities

These prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements.

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Angel Plus Homes Ltd
  • Privately Owned

Person in Charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (83)

9.7

Willowbank Care Home has a Review Score of 9.7 (9.747) out of 10, based on 33 reviews in the last 2 years.
Over all time Willowbank Care Home has 83 reviews.

Overall Experience
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  • 12
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Date Published
  • 83
  • 19
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  • 33
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Reviewer Connection to Willowbank Care Home
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  • 11
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Total of 83, showing 61-80
Review from Lesley B (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Willowbank for just over 2 years. He settled in very quickly which was a blessing for us and this was because the care they provide is outstanding.
The staff are so caring and have got to know his individual needs and personality.
The manager is very informative and will always
ring with any changes or concerns. She is involved in all aspects of the care home.
The door is always open to visit anytime and you can join in with the organised activities they provide.
Willowbank is clean and homely and the food is good, home-cooked recipes to suit all tastes and needs.
All in all, everything here appears to run smoothly and both staff and residents seem happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care HomeThank you for your very kind words. We are very happy that your father is happy at Willowbank and we will continue to make his stay with us as happy as possible.
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Review from S P (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very kind, caring and thoughtful and my mum was treated with dignity and respect. She loved the food and everything was cooked freshly every day. The manager was very helpful when needed.
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Review from E P (Granddaughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most amazing care home, the staff are absolutely amazing and have been fabulous looking after my Nan. The manager is wonderful and is always available to speak to.


To two ladies in particular, you were fabulous and the wonderful lady who sat with her until the very end with all the love

and care you could possibly give.


We could not thank you all enough.


Amazing ladies!

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Review from B H (Husband of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff and care. Very clean and comfortable, couldn't do enough for my wife's wellbeing.
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Review from Michael W (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy staying at Willowbank. Friendly staff and management. Good home cooking and activities.
Reply from Aqeel Azeem, Owner at Willowbank Care HomeThanks Micheal, we are glad that you are happy at Willowbank and enjoying your stay.
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Review from Louisa P (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy at the home.
Reply from Aqeel Azeem, Owner at Willowbank Care HomeThanks Louisa, We are glad that you are extremely happy and enjoying your stay at Willowbank.
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Review from Joseph D (Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.
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Review from Maxi W (Daughter of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.
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Review from Pauline F (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.
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Review from Thomas (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good no complaints.
Reply from Annette Howlett, Manager at Willowbank Care HomeIt is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.
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Review from Doreen O (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Doreen, I appreciate your time.
We are committed to providing high standard person-centred care and we are pleased with your positive review.
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Review from Bridgette M (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Bridgette, I appreciate your time, It's our Pleasure to look after you at Willowbank,
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.
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Review from John H (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my dad is looked after.
Reply from A Azeem, Director at Willowbank Care HomeThanks, John, we are so pleased to hear that you are happy with our care and services.
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Review from Louise H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from A Azeem, Director at Willowbank Care HomeThanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.
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Review from Denise B (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.


I met up with mum's social worker when she first went in and he stated that

it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)
Reply from A Azeem, Director at Willowbank Care HomeThanks Denise for the feedback, we are always looking to improve our services.
We are pleased to hear that your Mum is happy at Willowbank.
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Review from Deborah H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here and she is being cared for by the wonderful carers here.
Reply from A Azeem, Director at Willowbank Care HomeThanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.
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Review from Keith N (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.
Reply from A Azeem, Director at Willowbank Care HomeThank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.
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Review from Kathleen J (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my stay here. It is the best one I know with wonderful staff who are very helpful and a very good manager.
Reply from A Azeem, Director at Willowbank Care HomeThanks for sharing your thoughts and experience at Willowbank, we are glad to hear that you are happy and enjoying it here.
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Review from David H (Husband of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall impression. Caters for my wife's needs as well as possible.
Reply from A Azeem, Director at Willowbank Care HomeThanks for your review and choosing our services, we really appreciate your feedback.
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Review from L K (Niece of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Willowbank is a very good care home. They are very patient and caring towards the residents and always try their best in all things.
Reply from A Azeem, Director at Willowbank Care HomeThankyou very much, We are very pleased that you are happy with our Services.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Willowbank Care Home is calculated as follows: ( (306 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 391 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 15 hours ago

No Current Bed / Place Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

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