Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.7 79 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
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Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1010
  • Self-Funded Residential Dementia Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1010 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1050

includes laundering of clothing
in-house activities

These prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements.

Contact Willowbank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowbank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Angel Plus Homes Ltd

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (79)

9.7

Willowbank Care Home has a Review Score of 9.7 (9.746) out of 10, based on 29 reviews in the last 2 years.
Over all time Willowbank Care Home has 79 reviews.

Overall Experience
  • 68
  • 11
  • 0
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Date Published
  • 79
  • 16
  • 19
  • 29
  • 50
Reviewer Connection to Willowbank Care Home
  • 24
  • 24
  • 10
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 61-79
Review from Michael W (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy staying at Willowbank. Friendly staff and management. Good home cooking and activities.
Reply from Aqeel Azeem, Owner at Willowbank Care Home

Thanks Micheal, we are glad that you are happy at Willowbank and enjoying your stay.

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Review from Louisa P (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy at the home.
Reply from Aqeel Azeem, Owner at Willowbank Care Home

Thanks Louisa, We are glad that you are extremely happy and enjoying your stay at Willowbank.

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Review from Joseph D (Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.
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Review from Maxi W (Daughter of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.
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Review from Pauline F (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.
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Review from Thomas (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good no complaints.
Reply from Annette Howlett, Manager at Willowbank Care Home

It is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.

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Review from Doreen O (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.
Reply from A Azeem, Director at Willowbank Care Home

Thanks, Doreen, I appreciate your time.
We are committed to providing high standard person-centred care and we are pleased with your positive review.

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Review from Bridgette M (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.
Reply from A Azeem, Director at Willowbank Care Home

Thanks, Bridgette, I appreciate your time, It's our Pleasure to look after you at Willowbank,
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.

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Review from John H (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my dad is looked after.
Reply from A Azeem, Director at Willowbank Care Home

Thanks, John, we are so pleased to hear that you are happy with our care and services.

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Review from Louise H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from A Azeem, Director at Willowbank Care Home

Thanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.

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Review from Denise B (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.


I met up with mum's social worker when she first went in and he stated that

it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)
Reply from A Azeem, Director at Willowbank Care Home

Thanks Denise for the feedback, we are always looking to improve our services.
We are pleased to hear that your Mum is happy at Willowbank.

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Review from Deborah H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here and she is being cared for by the wonderful carers here.
Reply from A Azeem, Director at Willowbank Care Home

Thanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.

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Review from Keith N (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.
Reply from A Azeem, Director at Willowbank Care Home

Thank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.

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Review from Kathleen J (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my stay here. It is the best one I know with wonderful staff who are very helpful and a very good manager.
Reply from A Azeem, Director at Willowbank Care Home

Thanks for sharing your thoughts and experience at Willowbank, we are glad to hear that you are happy and enjoying it here.

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Review from David H (Husband of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall impression. Caters for my wife's needs as well as possible.
Reply from A Azeem, Director at Willowbank Care Home

Thanks for your review and choosing our services, we really appreciate your feedback.

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Review from L K (Niece of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Willowbank is a very good care home. They are very patient and caring towards the residents and always try their best in all things.
Reply from A Azeem, Director at Willowbank Care Home

Thankyou very much, We are very pleased that you are happy with our Services.

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Review from Christopher F (Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dmashing, brilliant, clean and tidy.
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Review from Ann D (Friend of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was a resident in Willowbank many years ago and I have visited many friends there since. In the past year, I have recommended two friends from Church and the care has been consistently good. Staff are cheerful and helpful and always welcoming and helpful.
Reply from Aqeel Azeem, Provider / Director at Willowbank Care Home

We really appreciate your review / comment.
Thank you very Much.

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Review from V K (Friend of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 1990's, I spent several weeks in Willowbank on two separate occasions following foot surgeries. I received exceptional care on both occasions from the friendly and efficient manager and staff. Meals were varied and of a high standard. Entertainment took place on some afternoons with musicians,
games and handicrafts.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Willowbank Care Home is calculated as follows: ( (270 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

a vacancy for a residential/dementia bed is available.The room is a very large room with beautiful stain glass windows, toilet is accessible directly outside of the bedroom door.

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Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service - more info.