Search...

Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland, Lancashire PR25 5SP
Willowbank Care Home Logo
Jobs
Willowbank Care Home logo
Willowbank Care Home, Leyland
Willowbank Care Home, Leyland
Willowbank Care Home, Leyland

Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor...  

Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,080£1,080 - £1,080
Residential Dementia Care£1,090 - £1,090£1,089 - £1,090

Contact Willowbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Angel Plus Homes Ltd
  • Private Owned

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (86)

Submit a Review
9.8

Willowbank Care Home has a Review Score of 9.8 (9.835) out of 10, based on 27 reviews in the last 2 years. Over all time Willowbank Care Home has 86 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willowbank Care Home
Loading...
Showing 86 reviews matching selected criteria
Review from C W (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

Very nice nursing/care home. The staff are lovely from what I've seen up to now. Mum has only been a resident for a few weeks, couldn't be any more helpful. This is a smaller nursing home, making it more cosy and intimate.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely comments, we are glad to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

I have always found the staff to be very helpful and friendly. Nothing is too much trouble when asked for anything. The manager was very helpful when trying to get someone to come and syringe my mum's ears as she couldn't hear anything when the family were speaking to her.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure being able to help your mum and getting her the vital attention that she so much needed. You can sit and chat to your heart's content now.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clarice M (Wife of Resident) published on 26 June 2022 Submitted via Postal Card
Overall Experience

My husband has been in Willowbank for nearly two years, in that time I have been so impressed by the quality of care and love by the managers and staff. I would entrust anybody I knew to be cared for in this lovely home. He is in the care of great people, highly qualified and always helpful. Nothing is too much trouble for them.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments, Clarice. Your husband is a pleasure to care for, his humour keeps us all going.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew M (Son of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Willowbank is excellent in every way.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review, Andrew, that is so nice of you. I am glad that you are as happy with Willowbank as happy as we are with looking after your father.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E A (Resident / Service User) published on 23 June 2022 Submitted via Postal Card
Overall Experience

I am happy living here. The staff are friendly.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never seen you have that much fun, glad you enjoy it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B M (Resident / Service User) published on 23 June 2022 Submitted via Postal Card
Overall Experience

The staff are very helpful. Plenty to eat. Enjoyed the party for Jubilee.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very glad that you are happy here and we are very happy to care for your needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy A (Daughter of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

I am very happy with the care my Dad receives at Willowbank. Recently my Dad suffered a fall and the care and compassion he received was very heartwarming. The rest home manager even came to the hospital to take over from me as I had been there overnight and Dad cannot be left due to his Dementia. I could then rest knowing Dad was in safe hands for a few hours. I would certainly recommend this care home to anyone looking for a lovely friendly home for their loved one.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

its a pleasure to care for you are an inspiration to us all

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Belinda N (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

My mother moved into Willowbank in April. She was welcomed by everyone, staff and residents. Her life has now changed for the better. From feeling lost, lonely, losing weight, crying and calling for help in a previous home, within three weeks at Willowbank she is settling very well. She's gained much-needed weight, eats and sleeps well, engages with staff and residents and is 100% happier and calm. I cannot praise management and staff enough.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home
It has been an absolute pleasure caring for your mum. Seeing the improvement in her well-being has been inspirational. Nice to see her more settled and relaxed, and socialising with others of similar liking.

Belinda, your mum has done an amazing job raising you; you are so passionate about your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter T (Husband of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience

I visit the home regularly as my wife is in the home and is always in a very clean bed. I have never found her in any way but clean and well cared for. The home and staff are the top five in all things.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

That is a very nice report of the home, Peter, thank you so much for your input and dedication to Willowbank.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Niece of Resident) published on 4 November 2021 Submitted via Postal Card
Overall Experience

Very clean, tidy home. Safe, very friendly. Manager is always on hand to answer any questions and supports the family.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the lovely feedback, it is a pleasure as always x

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeannette A (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card
Overall Experience

I am extremely satisfied with the care my father receives at Willowbank. Staff are able to cope sometimes under difficult situations. I am always made to feel extremely welcome when I visit.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the feedback, a pleasure as always, stay safe x

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn E (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Caring, friendly and welcoming.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glenda C (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

The staff are always friendly and helpful. My mother hasn't made any complaints and has improved since she has been here. I can't really comment about the rooms, activities, etc because I have been unable to see them because of Covid.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
No Rating
Value for Money
Review from Ruth L (Niece of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

I am so pleased we chose Willowbank for care. I have been amazed at how my relative has thrived in the home, especially during the pandemic. During this time carers have given close care and attention, often chatting and singing with my relative in her room. They take time to keep us connected, read my letters and facilitate calls when I can't visit - could not be better.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philip V (Son of Resident) published on 5 April 2021 Submitted via Postal Card
Overall Experience

Great atmosphere in the home, including staff and residents. Food facilities are very good. My mother is well looked after, which is my main concern. A big well done and thank you to all the staff and management.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you very much for the lovely review, it is very much appreciated during these hard times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Muriel L (Resident / Service User) published on 14 March 2021 Submitted via Postal Card
Overall Experience

Love it here!

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I am very happy that you are happy here at Willowbank, that makes me happy too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience

My mum recently became a Willowbank resident. In this worrying time of Covid it was as smooth a move I could have wished for. Mum has settled in well, is very well looked after and totally happy with all the care provided.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never known anyone to come into a home for the first time and settle so quickly. Her coat was taken off and she was straight down to introduce herself to the other service users before I even had the chance to. Pulled up a chair, chatted away, it was like she had been here a good while. I am...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham R (Resident / Service User) published on 22 September 2020 Submitted via Postal Card
Overall Experience

I could not have received better care if I had been Queen of England. All of the staff, including the manager, have been the most caring and thoughtful people I have ever met. I cannot praise them all enough. Thank you.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

What a lovely thing for you to say, Graham, it has been an absolute pleasure looking after you. Should you ever need us again, don't hesitate in contacting me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V U (Resident / Service User) published on 17 August 2020 Submitted via Postal Card
Overall Experience

The girls are very good and I am well looked after.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay with us at Willowbank.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen A (Resident / Service User) published on 17 August 2020 Submitted via Postal Card
Overall Experience

I am very happy living at Willowbank.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay at Willowbank.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 22 July 2026

No Current Bed / Place Vacancies

News (0) & Events (0)

News

There are no news items for Willowbank Care Home.

Upcoming Events

There are no upcoming events for Willowbank Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Willowbank Care Home.

Accreditations

There are no accreditations posted yet for Willowbank Care Home.

Meet the Team (1)

Annette Pownall
Annette PownallJob Title:Registered ManagerJoined: 2016

Hard working - approachable

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service -more info.