Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.7 79 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.
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Care Provided by Willowbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1010
  • Self-Funded Residential Dementia Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1010 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1050

includes laundering of clothing
in-house activities

These prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Angel Plus Homes Ltd

Person in charge

  • Annette Pownall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.

Parking

  • free private car parking

Willowbank Care Home Reviews (79)

9.7

Willowbank Care Home has a Review Score of 9.7 (9.746) out of 10, based on 29 reviews in the last 2 years.
Over all time Willowbank Care Home has 79 reviews.

Overall Experience
  • 68
  • 11
  • 0
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Date Published
  • 79
  • 16
  • 19
  • 29
  • 50
Reviewer Connection to Willowbank Care Home
  • 24
  • 24
  • 10
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from Belinda N (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Willowbank in April. She was welcomed by everyone, staff and residents. Her life has now changed for the better. From feeling lost, lonely, losing weight, crying and calling for help in a previous home, within three weeks at Willowbank she is settling very well. She's gained much-needed
weight, eats and sleeps well, engages with staff and residents and is 100% happier and calm. I cannot praise management and staff enough.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It has been an absolute pleasure caring for your mum. Seeing the improvement in her well-being has been inspirational. Nice to see her more settled and relaxed, and socialising with others of similar liking.
Belinda, your mum has done an amazing job raising you; you are so passionate about your mum, knowing her inside and out, and not giving up on finding the best for her. I raise a glass to you.

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Review from Peter T (Husband of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home regularly as my wife is in the home and is always in a very clean bed. I have never found her in any way but clean and well cared for. The home and staff are the top five in all things.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

That is a very nice report of the home, Peter, thank you so much for your input and dedication to Willowbank.

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Review from L W (Niece of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, tidy home. Safe, very friendly. Manager is always on hand to answer any questions and supports the family.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the lovely feedback, it is a pleasure as always x

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Review from Jeannette A (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my father receives at Willowbank. Staff are able to cope sometimes under difficult situations. I am always made to feel extremely welcome when I visit.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the feedback, a pleasure as always, stay safe x

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Review from Kathryn E (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, friendly and welcoming.
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Review from Glenda C (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. My mother hasn't made any complaints and has improved since she has been here. I can't really comment about the rooms, activities, etc because I have been unable to see them because of Covid.
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Review from Ruth L (Niece of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased we chose Willowbank for care. I have been amazed at how my relative has thrived in the home, especially during the pandemic. During this time carers have given close care and attention, often chatting and singing with my relative in her room. They take time to keep us connected, read
my letters and facilitate calls when I can't visit - could not be better.
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Review from Philip V (Son of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great atmosphere in the home, including staff and residents. Food facilities are very good. My mother is well looked after, which is my main concern. A big well done and thank you to all the staff and management.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you very much for the lovely review, it is very much appreciated during these hard times.

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Review from Muriel L (Resident) published on 14 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love it here!
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I am very happy that you are happy here at Willowbank, that makes me happy too.

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Review from J C (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently became a Willowbank resident. In this worrying time of Covid it was as smooth a move I could have wished for. Mum has settled in well, is very well looked after and totally happy with all the care provided.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never known anyone to come into a home for the first time and settle so quickly. Her coat was taken off and she was straight down to introduce herself to the other service users before I even had the chance to. Pulled up a chair, chatted away, it was like she had been here a good while. I am so glad that someone like your mum has settled so quickly as everyone thought she would be demanding to go home, this hasn't happened once. I love happy stories like this, Thank you for your lovely comment.

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Review from Graham R (Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have received better care if I had been Queen of England. All of the staff, including the manager, have been the most caring and thoughtful people I have ever met. I cannot praise them all enough. Thank you.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

What a lovely thing for you to say, Graham, it has been an absolute pleasure looking after you. Should you ever need us again, don't hesitate in contacting me.

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Review from V U (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are very good and I am well looked after.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay with us at Willowbank.

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Review from Eileen A (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living at Willowbank.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay at Willowbank.

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Review from R E (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being here. It's good.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review. We are very happy that you are happy here at Willowbank and very happy to be looking after you.

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Review from Irene V (Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is very good and has excellent interest in you as a person and also with regard to other members of this establishment.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Aww thank you for the lovely feedback Irene, Very happy that you are enjoying your stay at Willowbank Rest Home.

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Review from J S (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowbank provides a very warm, caring environment for people who can no longer live in their own homes. The care is kind and thoughtful, the staff are always friendly and welcoming. They are warm yet professional when dealing with residents. Food and drink is plentiful and always looks appetizing.
Thoroughly happy with Mum's care.
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Review from Lesley B (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Willowbank for just over 2 years. He settled in very quickly which was a blessing for us and this was because the care they provide is outstanding.
The staff are so caring and have got to know his individual needs and personality.
The manager is very informative and will always
ring with any changes or concerns. She is involved in all aspects of the care home.
The door is always open to visit anytime and you can join in with the organised activities they provide.
Willowbank is clean and homely and the food is good, home-cooked recipes to suit all tastes and needs.
All in all, everything here appears to run smoothly and both staff and residents seem happy.
Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your very kind words. We are very happy that your father is happy at Willowbank and we will continue to make his stay with us as happy as possible.

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Review from S P (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very kind, caring and thoughtful and my mum was treated with dignity and respect. She loved the food and everything was cooked freshly every day. The manager was very helpful when needed.
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Review from E P (Granddaughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most amazing care home, the staff are absolutely amazing and have been fabulous looking after my Nan. The manager is wonderful and is always available to speak to.


To two ladies in particular, you were fabulous and the wonderful lady who sat with her until the very end with all the love

and care you could possibly give.


We could not thank you all enough.


Amazing ladies!

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Review from B H (Husband of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff and care. Very clean and comfortable, couldn't do enough for my wife's wellbeing.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Willowbank Care Home is calculated as follows: ( (270 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

a vacancy for a residential/dementia bed is available.The room is a very large room with beautiful stain glass windows, toilet is accessible directly outside of the bedroom door.

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Awards / Recognitions (0)

Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager Joined: 2016

Hard working - approachable

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service - more info.