






Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.
Residents are encouraged to personalise their rooms and can have a say in the décor...
Care Provided by Willowbank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willowbank Care Home for full pricing details and T&Cs.
Contact Willowbank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Angel Plus Homes Ltd
- Private Owned
Person in charge
- Annette Pownall (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (19)
Visiting
- Willowbank ask that families do not visit during meal times as this affects other service users.
Parking
- free private car parking
Willowbank Care Home Reviews (86)
Willowbank Care Home has a Review Score of 9.8 (9.835) out of 10, based on 27 reviews in the last 2 years.
Over all time Willowbank Care Home has 86 reviews.
Very nice nursing/care home. The staff are lovely from what I've seen up to now. Mum has only been a resident for a few weeks, couldn't be any more helpful. This is a smaller nursing home, making it more cosy and intimate.
Thank you for your lovely comments, we are glad to help.
I have always found the staff to be very helpful and friendly. Nothing is too much trouble when asked for anything. The manager was very helpful when trying to get someone to come and syringe my mum's ears as she couldn't hear anything when the family were speaking to her.
It is a pleasure being able to help your mum and getting her the vital attention that she so much needed. You can sit and chat to your heart's content now.
My husband has been in Willowbank for nearly two years, in that time I have been so impressed by the quality of care and love by the managers and staff. I would entrust anybody I knew to be cared for in this lovely home. He is in the care of great people, highly qualified and always helpful. Nothing is too much trouble for them.
Thank you so much for your lovely comments, Clarice. Your husband is a pleasure to care for, his humour keeps us all going.
Willowbank is excellent in every way.
Thank you for your lovely review, Andrew, that is so nice of you. I am glad that you are as happy with Willowbank as happy as we are with looking after your father.
I am happy living here. The staff are friendly.
I have never seen you have that much fun, glad you enjoy it.
The staff are very helpful. Plenty to eat. Enjoyed the party for Jubilee.
We are very glad that you are happy here and we are very happy to care for your needs.
I am very happy with the care my Dad receives at Willowbank. Recently my Dad suffered a fall and the care and compassion he received was very heartwarming. The rest home manager even came to the hospital to take over from me as I had been there overnight and Dad cannot be left due to his Dementia. I could then rest knowing Dad was in safe hands for a few hours. I would certainly recommend this care home to anyone looking for a lovely friendly home for their loved one.
its a pleasure to care for you are an inspiration to us all
My mother moved into Willowbank in April. She was welcomed by everyone, staff and residents. Her life has now changed for the better. From feeling lost, lonely, losing weight, crying and calling for help in a previous home, within three weeks at Willowbank she is settling very well. She's gained much-needed weight, eats and sleeps well, engages with staff and residents and is 100% happier and calm. I cannot praise management and staff enough.
Belinda, your mum has done an amazing job raising you; you are so passionate about your...
I visit the home regularly as my wife is in the home and is always in a very clean bed. I have never found her in any way but clean and well cared for. The home and staff are the top five in all things.
That is a very nice report of the home, Peter, thank you so much for your input and dedication to Willowbank.
Very clean, tidy home. Safe, very friendly. Manager is always on hand to answer any questions and supports the family.
Thanks for the lovely feedback, it is a pleasure as always x
I am extremely satisfied with the care my father receives at Willowbank. Staff are able to cope sometimes under difficult situations. I am always made to feel extremely welcome when I visit.
Thanks for the feedback, a pleasure as always, stay safe x
Caring, friendly and welcoming.
The staff are always friendly and helpful. My mother hasn't made any complaints and has improved since she has been here. I can't really comment about the rooms, activities, etc because I have been unable to see them because of Covid.
I am so pleased we chose Willowbank for care. I have been amazed at how my relative has thrived in the home, especially during the pandemic. During this time carers have given close care and attention, often chatting and singing with my relative in her room. They take time to keep us connected, read my letters and facilitate calls when I can't visit - could not be better.
Great atmosphere in the home, including staff and residents. Food facilities are very good. My mother is well looked after, which is my main concern. A big well done and thank you to all the staff and management.
Thank you very much for the lovely review, it is very much appreciated during these hard times.
Love it here!
I am very happy that you are happy here at Willowbank, that makes me happy too.
My mum recently became a Willowbank resident. In this worrying time of Covid it was as smooth a move I could have wished for. Mum has settled in well, is very well looked after and totally happy with all the care provided.
I have never known anyone to come into a home for the first time and settle so quickly. Her coat was taken off and she was straight down to introduce herself to the other service users before I even had the chance to. Pulled up a chair, chatted away, it was like she had been here a good while. I am...
I could not have received better care if I had been Queen of England. All of the staff, including the manager, have been the most caring and thoughtful people I have ever met. I cannot praise them all enough. Thank you.
What a lovely thing for you to say, Graham, it has been an absolute pleasure looking after you. Should you ever need us again, don't hesitate in contacting me.
The girls are very good and I am well looked after.
We are very happy that you are enjoying your stay with us at Willowbank.
I am very happy living at Willowbank.
We are very happy that you are enjoying your stay at Willowbank.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 22 July 2026No Current Bed / Place Vacancies
News (0) & Events (0)
There are no news items for Willowbank Care Home.
There are no upcoming events for Willowbank Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willowbank Care Home.
Accreditations
There are no accreditations posted yet for Willowbank Care Home.
Meet the Team (1)

Hard working - approachable
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Home to verify any information. View our terms and conditions. Willowbank Care Home has an Enhanced Service -more info.