Keate House Residential Home

9 Brookfield Road, Lymm WA13 0QL
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10 82 Reviews
  • Keate House Residential Home, Lymm

Keate House Residential Home, Lymm

Only 2 of 65
rooms available
Keate House Residential Home is situated in the heart of Lymm, Cheshire, offering the highest quality residential, dementia, respite and day care services for adults over 65.

Keate House is dedicated to providing the highest quality of care for its residents, delivering person-centred care solutions by offering choice, encouraging independence and managing individual needs. The award-winning home is proud to be established as one of the key providers in the North-West region that truly makes a difference for its residents and the community.

The home and gardens:
> Communal areas include 4 lounge areas for relaxing and socialising, including a purpose-designed area to support those living with dementia. All floors can be accessed via the three lifts available and stairlifts to support.
> Well-established gardens include a summer house for residents to enjoy, sheltered areas for activities regardless of weather conditions, a sensory walk and The Keate Arms - Keate House's very own bar!
> A nourishing and varied menu is provided and special diets can be catered for by an award-winning catering team.

Activities and events:
> Keate House offers a diverse award-winning activity programme for residents and families, with a focus for both in-house recreation and opportunities in the local community and beyond (supported by its very own mini-bus). Keate House's ethos ensures that everyone can have equal benefit from a comprehensive activity programme regardless of ability.
> Activities include (but are not limited to): exercise classes, dementia-friendly activities, animal therapy, singing and live entertainment, private swimming sessions, trips into the local community and beyond, seasonal events, themed parties, and more!

Keate House extends a warm invite for anyone to come and visit the home in person to see first-hand what it has to offer. Please get in touch for further information.

Care Provided by Keate House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1145 – £1445
  • Self-Funded Residential Dementia Care: £1245 – £1525
  • RESPITE Self-Funded Residential Care: £1475 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1475

Fees dependent upon room allocation (Standard, Plus, Platinum or Platinum+ available), and upon care requirements. All rooms are inclusive of our hospitality package, which includes of monthly chiropody, monthly reflexology, fortnightly hair appointments, free Wi-Fi and daily newspapers.

These prices are only a guideline, please contact Keate House Residential Home to find out the exact price for your requirements.

Contact Keate House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Keate House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Keate House Residential Home Ltd
  • Privately Owned

Person in Charge

  • Diane Clarkson (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Keate House's doors are open around the clock for visiting the home and loved ones. An invitation to dine with loved ones can be arranged with notice.

Parking

  • Free parking on site

Keate House Residential Home Reviews (82)

10

Keate House Residential Home has a Review Score of 10 (9.994) out of 10, based on 26 reviews in the last 2 years.
Over all time Keate House Residential Home has 82 reviews.

Overall Experience
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Date Published
  • 82
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Reviewer Connection to Keate House Residential Home
  • 44
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Total of 82, showing 41-60
Review from Wendy R (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently moved to Keate House Residential Home due to the vulnerabilities related to Alzheimer's. From the beginning of the process, all of the staff have been kind, understanding and helpful. Considering the pressures of their work they are always pleasant and seem happy in their work which must
reflect on the care for their residents. Mum has settled well and is enjoying the company and the activities, food and being looked after 24/7.
Thank you Keate House. You're all amazing!
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Wendy, thank you so much for taking the time to leave us a review! I will pass on your kind words through the team.
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Review from Alison C (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Keate House is a wonderful care home. All of the team are friendly and caring. You can drop in at any time, and it is always spotlessly clean and tidy.
They go the extra mile and are always arranging fun activities to keep the residents entertained. We take comfort in knowing that my dad is receiving
the best care possible, thank you.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Alison, thanks so much for taking the time to leave a review. I will share your comments with the team and we look forward to seeing you soon.
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Review from Faye L (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Keate House Residential Home is now my mum's home, she has been a resident for 9 months and we are very happy with the care she receives. Staff are always friendly, and helpful and have the resident's needs at the forefront. There are lots of activities for mum to do and she has made lots of friends.
She has never looked so good! Thank You Keate House!
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Thanks so much for taking the time to leave a review. I will share your comments with the team and we look forward to seeing you soon.
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Review from Paul P (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my dad is well looked after at Keate House Residential Home. The staff seem to really care for him and I am very happy with the home and service it provides.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Paul P, thanks so much for taking the time to leave a review, we're really glad that you're happy with our services. We look forward to seeing you soon.
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Review from M H (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A difficult period was made much more bearable by the very careful and measured attention given by staff. Always have time to talk and advise without drama or concern. Cheerful without being flippant and always attentive.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Mark H, thank you so much for taking the time to leave a review, it's much appreciated. If you need anything at all please get in touch, and we look forward to seeing you soon.
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Review from C S (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Keate House for 5 years and I am extremely happy with the care she receives. As I live abroad, it is reassuring to know that she is being well cared for and living her best life. I really appreciate the video calls which are invaluable as they allow me to connect with Mum
from a distance. I cannot say enough about the care staff, they are a wonderful caring team. Very impressed with the controls that were put in place during covid which I am sure contributed to keeping everyone safe. During a recent illness, all the staff were incredible with adapting to Mum's needs and helping with her recovery. The garden is a lovely surrounding for residents to sit outside on sunny days. Keate House goes above and beyond to schedule and arrange all the many interactive activities and special events. Kudos to everyone involved with Mum's care and a special shout out to two members of staff, in particular. I undoubtedly recommend Keate House.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Thank you so much for taking the time to leave us a review on our services - it's a pleasure to care for your Mum. I will pass your comments on to the team, and we hope to see you soon.
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Review from F P (Daughter of Resident) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad passed away in August 2021 after a short illness. He was so well cared for, loved and looked after by all the team at Keate House. Since his passing the house agreed that we could erect a pergola in the garden. It has now been built and is used by residents staff and visitors. It is a place for
quiet contemplation and commemorates Dad's life and his time at Keate House. To officially “open” the pergola staff arranged a garden party with a singer. We had cake and non-alcoholic bubbles. It was enjoyed by everyone and a fitting tribute to Dad and all the staff who work tirelessly to give the residents the best possible experience. We are so grateful to them and thank them all for their kindness.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi F P, thank you so much for such a kind review - I'll be passing your words through the team. We miss your dad every day, but we're so happy the pergola is in full use and gives the residents so…read more
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Review from Stephanie D (Granddaughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Keate House enough. They provide a brilliant entertainment and activity programme, the home is well decorated and the facilities are brilliant. The garden is just lovely too. The staff were always respectful, kind and caring to both my grandad and to our family.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi there Stephanie, thank you so much for taking the time to leave a review. I will be sure to pass your comments on to the team, you know where we are if you need anything.
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Review from S W (Daughter-in-law of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Keate House for nearly 5-years. During that time I can honestly say all the staff have been totally amazing at caring for her and all the other residents. During the first lockdown, some staff stayed at Keate House to give all the residents ongoing care, support
and attention, which shows total dedication and selflessness. Due to being a full-time carer for my own parents, I’m not able to visit my mother-in-law but the staff arrange weekly video calls so we can regularly see our loved ones. Keate House newsletters keep us well informed on the constant activities arranged for all of their residents, with fabulous photos which we all treasure. I will happily give Keate House five stars. There isn’t one thing about their ongoing support for their residents that I could fault. Thank you to all the staff from the cleaners, cooks, gardeners, carers and management. You all do a totally amazing job.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi S W, thank you so much for taking the time to leave such a fantastic review! I will be sure to share all of your comments with the team. We look forward to seeing you soon.
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Review from J H (Daughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mother went into Keate House, suffering from severe dementia, she has been well cared for. There have been ups and downs due to her condition, but at all times the carers communicate with us to keep us well informed of her current mood and health needs. She is always glad to return to Keate
House, after coming out for a visit.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi J H, thanks so much for taking the time to leave a review, it's always a pleasure to care for your mum. We look forward to seeing you soon and I will pass on your comments throughout the team.
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Review from Clare N (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s home has been Keate House since June 2019 in the Treasured Memory Centre. I feel very lucky that she is being cared for by such a wonderful, hard-working and dedicated staff.
In fact, the staff are amazing - kind, welcoming, respectful of resident and family, cheerful and full of fun. They meet
Mum’s physical, mental and emotional needs with compassion and good humour and, overall, she is happy.
I am kept informed: weekly emails, monthly newsletters and weekly video calls which I greatly appreciate as I live abroad. These started during the pandemic and are indicative of how staff think of new ways to enrich the residents’ lives. The recent photo shoot for Mother’s Day is another example along with the myriad of different daily activities which Mum enjoys when she participates.
I recommend Keate House unreservedly: pleasant rooms and lounges, beautiful gardens, very good facilities and, most importantly, brilliant, thoughtful staff.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Claire, thanks so much for taking the time to leave such a fantastic review. I will be passing your comments through the team and as always - let us know if you need anything.
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Review from Catherine S (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Keate House for a month. She suffers with dementia and moving her to full time residential care was a difficult decision.
We need not have worried, she is so happy here. The staff are warm and friendly, her room is lovely. They gave regular feedback to put my mind at ease
when Mum moved in. I’m really impressed with Keate House.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Catherine, thanks so much for taking the time to leave a review. We love having your mum as part of our home and we're happy to know that our services are meeting your standards. We look forward to…read more
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Review from Annette D (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
One in a million care and attention has been given to my mum and I'm so grateful to all the staff as they are amazing, so kind and truly caring! Brilliant communication to family and love seeing daily updates on social media!
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Annette, thank you so much for your kind words! I will be sure to share these with the team and we look forward to seeing you soon.
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Review from Caroline C (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is just the most amazing place.
My mum has been here for over 4 years. She will tell you she loves her home and the people who look after her (it’s one of the few things she does say).
Not only are all her day to day needs met every day (with staff going beyond all expectations in the pandemic),
staff make it my mum’s home - family welcomed and informed, individual interests and preferences honoured.
Staff are caring, professional, flexible and fun. They are an established close team who, even in Covid19 restrictions, beautifully converted a summerhouse into a safe meeting area and did everything they could to facilitate chats on zoom etc.
They have just moved me to tears with a Mother’s Day photoshoot - all done with love and care and a lot of laughing.
Keate House is such a blessing to me and it brings me joy every day to see my mum so well looked after in every way.
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Caroline, thank you for taking the time to leave a review, we're happy that our services are living up to your and your mother's standards. We look forward to seeing you soon!
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Review from Ruth C (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Keate House after a very stressful experience; his moving into the care home system during Covid was extremely distressing. I selected Keate House after reading reviews and their CQC report. It was the best decision I have made for my dad.


The amazing staff at Keate House have continually

and consistently reassured me of this, by their care of my dad, their excellent communication and compassion. The attention to detail about my dad’s needs is outstanding and I feel that they have got to know him and his needs well. His care has been continuously positive and respectful.


The communication system is, again, outstanding and I have been notified of any issues, however small, immediately, with updates to follow. I have never felt like I’m wasting time when I ring to check how he is, the staff are warm and caring towards relatives too.


It is very well run, with an approachable and visible management team.


I would recommend Keate House without hesitation.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Thank you for taking the time to leave a review Ruth, we're so glad that our services are appreciated by you, and it is a pleasure to care for your dad. We look forward to seeing you soon.
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Review from A H (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had looked after my mum at home for 9 years, sadly her mobility and stability decreased and was falling more frequently. It was a hard decision to make to have her in a home, as I’d wanted to keep her in her own home as long as possible. My mum went into Keate House during lockdown, the staff were
kind and caring, she settled in quite quickly and she is happy there. They do lots of varied activities with them to stimulate them, I didn’t think my mum would have joined in but she does and enjoys it. It has a very friendly atmosphere, all of the staff know the residents, nursing staff, admin staff, housekeeping staff and catering staff. They keep the family involved with video calls with my mum when I’ve visited my son and daughter as they both don’t live locally. There were a couple of times when my mum wasn’t well and they gave excellent care and kept me fully informed. I’m glad my mum is in a safe and caring home.
Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home
Hi A H, thank you so much for leaving such a kind review of our services. It is always a pleasure to care for your mum, she is well-loved throughout the home. If you need anything at all, feel free to…read more
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Review from Alfred B (Son of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Keate House for about 6 months and has settled in very well. Our family is dispersed all over the world and recently the Keate House team arranged a video call for his 90th birthday so that we could all participate in sharing his day with him and sending him our love. I live in
Australia and it's very reassuring to know that he is being well looked after. Whenever I call, I always receive responsive and caring feedback. Thank you for the work you all do.
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Review from Norma E (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is new to Keate House having become a resident in early September after a short respite stay.
She always said she would never go into ‘a home‘ but now she already refers to Keate House as ‘my home’.
This is due to the wonderful staff who treat every resident as an individual and who work so
hard to provide an amazing range of activities and entertainment. We feel very fortunate to have Mum in such a caring environment.
Moving mum from independent living into a care home was a huge concern to us as a family and the staff have also given us such great support. They have made this transition so easy not just for mum but for all her family members.
Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home
Hi Norma, thank you so much for taking the time to leave a review and for your kind words, I will pass these on through the staff. It's great to know when our services are meeting expectations and we…read more
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Review from Steve G (Son of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a valued member of the Keate House family for 4 years. I could not fault the staff from beginning to end, professional, caring, dignified, and loving. This wonderful home made all of our family always feel welcome and included in the home from organising special lunches, supporting my Mum to
come in and have meals together with my Dad for special occasions such as wedding anniversaries to taking Dad out of the home (before COVID) on special one to one activities that were tailored to his hobbies and interests. This care home deserves every bit of its CQC report and more! All of the staff from the management down were patient and respectful to all of our family throughout Dad's journey with Dementia helping us understand how best to support Dad. The care staff were amazing dealing with Dad's final wishes and keeping his dignity until the end. This home will always have a special place in all our hearts. Thank you we will always be so great full for everything you did.
Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home
Hi Steve, thank you so much for such a kind review. I will be sure to pass your comments on through the team, we hope you're keeping well and we hope to see you soon. If you need anything in the…read more
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Review from Derek C (Son of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Keate House is a very caring home. The staff are wonderful and kind to Dad. The manager is very knowledgeable and approachable and makes sure the home is run efficiently and effectively. She is also a lovely person to talk with if any problems arise.
Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home
Hi Derek, thanks for taking the time to leave Keate House a review. I will share your kind comments with the staff.
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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Keate House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.994 for Keate House Residential Home is calculated as follows: ( (309 Excellents x 5) + (2 Goods x 4) ) ÷ 311 Ratings = 4.994
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Keate House Residential Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 12 Dec 2025

We currently hold two vacancies for either residential or dementia care placements. This can be under a permanent or respite (short stay) basis. Both rooms are supported with an en suite (featuring toilet and basin), with one of the vacant rooms also having a personal wet room (featuring a private shower). Rooms come fully furnished with fitted wardrobes and drawers, single divan beds, widescreen TV, telephone point, complimentary Wi-Fi, call bells (and additional aids/adaptive mobility equipment provided as required at no extra cost). Rooms are close to all facilities including dining rooms, lounges, and reception area. These rooms come with an all-inclusive package of newspapers, hair appointments, podiatry, reflexology, and Wi-Fi. Please call for a viewing or tour.

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Awards / Recognitions (10)

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Meet the Team (8)

Diane

Diane Clarkson

Job Title: Registered Care Manager Joined: 2008

Diane has worked in Health and Social Care since 2004. She joined Keate House in 2008 and has been working as Keate House's Registered Care Manager since 2015. Diane has a Level 5 Diploma in Leadership and Management, accompanied by a Level 5 Higher-Degree Apprenticeship in Adult Social Care. Diane is passionate about adult social care and has a particular interest in working with people living with dementia, supporting them alongside her team to achieve great outcomes through personalised care. Diane believes that a happy team creates a happy home.

Mathew

Mathew Clarkson

Job Title: Business Manager Joined: 2014

Mathew has been the Business Manager of Keate House since 2014 and has been a key member in supporting the growth of the home through the years, in line with developments in the care industry. Mathew proactively continues to develop Keate House's outstanding approach to care, working closely with all departments of the home to communicate new and exciting developments which enhance the quality of care and the Keate House experience.

Ryan

Ryan Lees

Job Title: Quality Lead Joined: 2016

Ryan joined the team in 2016 as a Care Assistant, although he was often regarded as Keate House's 'Jack of all Trades' - working on the Activities and Administration teams in addition to Senior Care work. In 2023, Ryan became Keate House's Quality Lead - managing compliance framework, promoting residents' best interests, and upholding the highest standards of care throughout the home.

Andrew

Andrew Jardine

Job Title: Accounts Assistant Joined: 2024

Andrew joined the team in March 2024 and has established himself as an integral member of Keate House's administration team. With high proficiency in administration, computing and finance, Andrew is the lead contact for anything financial or accounts-based at home. Andrew is currently working towards his professional Accountancy qualifications with the Association of Accounting Technicians (AAT).

Rachel

Rachel Entwistle

Job Title: Administration Manager Joined: 2014

Rachel joined the administration team at Keate House in 2014. With vast experience in HR and business, Rachel manages the administrative processes of Keate House, in addition to supporting current and prospective residents with their experience at Keate House. Rachel works closely with the management team to uphold the highest levels of communication, ensuring that quality of care is complimented by fantastic service.

Katie

Katie Ochman

Job Title: Unit Manager Joined: 2006

Katie joined the team in 2006, working through the years in various roles from Care Assistant, Senior Care Assistant, Medication Lead, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

Mo

Mo Mayes

Job Title: Unit Manager Joined: 1999

Mo is Keate House's longest-standing member of staff, who joined the team in 1999! She has worked through the years in various roles from Care Assistant, Senior Care Assistant, Deputy Manager, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

Donna

Donna McPhee

Job Title: Unit Manager Joined: 2014

Donna joined the team in 2014, working through the years in various roles from Care Assistant, Senior Care Assistant, Senior Lead, and more. In 2024, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

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