Keate House Residential Home

9 Brookfield Road, Lymm WA13 0QL
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Top 20 carehome certificate
10 75 Reviews
  • Keate House Residential Home, Lymm
Keate House Residential Home is situated in the heart of Lymm, Cheshire, offering the highest quality residential, dementia, respite and day care services for adults over 65.

Keate House is dedicated to providing the highest quality of care for its residents, delivering person-centred care solutions by offering choice, encouraging independence and managing individual needs. The award-winning home is proud to be established as one of the key providers in the North-West region that truly makes a difference for its residents and the community.

The home and gardens:
> Communal areas include 4 lounge areas for relaxing and socialising, including a purpose-designed area to support those living with dementia. All floors can be accessed via the three lifts available and stairlifts to support.
> Well-established gardens include a summer house for residents to enjoy, sheltered areas for activities regardless of weather conditions, a sensory walk and The Keate Arms - Keate House's very own bar!
> A nourishing and varied menu is provided and special diets can be catered for by an award-winning catering team.

Activities and events:
> Keate House offers a diverse award-winning activity programme for residents and families, with a focus for both in-house recreation and opportunities in the local community and beyond (supported by its very own mini-bus). Keate House's ethos ensures that everyone can have equal benefit from a comprehensive activity programme regardless of ability.
> Activities include (but are not limited to): exercise classes, dementia-friendly activities, animal therapy, singing and live entertainment, private swimming sessions, trips into the local community and beyond, seasonal events, themed parties, and more!

Keate House extends a warm invite for anyone to come and visit the home in person to see first-hand what it has to offer. Please get in touch for further information.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Detention Under Mental Health Act

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1145 – £1445
  • Self-Funded Residential Dementia Care: £1245 – £1525
  • RESPITE Self-Funded Residential Care: £1475 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1475

Fees dependent upon room allocation (Standard, Plus, Platinum or Platinum+ available), and upon care requirements. All rooms are inclusive of our hospitality package, which includes of monthly chiropody, monthly reflexology, fortnightly hair appointments, free Wi-Fi and daily newspapers.

These prices are only a guideline, please contact Keate House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Keate House Residential Home Ltd

Person in charge

  • Diane Clarkson (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Call for details
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Keate House's doors are open around the clock for visiting the home and loved ones. An invitation to dine with loved ones can be arranged with notice.

Parking

  • Free parking on site

Keate House Residential Home Reviews (75)

Total of 75, showing 41-60
10

Keate House Residential Home has a Review Score of 10 (9.971) out of 10, based on 29 reviews in the last 2 years. Over all time Keate House Residential Home has 75 reviews.

Overall Experience

  • 70
  • 5
  • 0
  • 0
  • 0

Date Published

75
5
9
29
46

Review from Stephanie D (Granddaughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Keate House enough. They provide a brilliant entertainment and activity programme, the home is well decorated and the facilities are brilliant. The garden is just lovely too. The staff were always respectful, kind and caring to both my grandad and to our family.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi there Stephanie, thank you so much for taking the time to leave a review. I will be sure to pass your comments on to the team, you know where we are if you need anything.

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Review from S W (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Keate House for nearly 5-years. During that time I can honestly say all the staff have been totally amazing at caring for her and all the other residents. During the first lockdown, some staff stayed at Keate House to give all the residents ongoing care, support
and attention, which shows total dedication and selflessness. Due to being a full-time carer for my own parents, I’m not able to visit my mother-in-law but the staff arrange weekly video calls so we can regularly see our loved ones. Keate House newsletters keep us well informed on the constant activities arranged for all of their residents, with fabulous photos which we all treasure. I will happily give Keate House five stars. There isn’t one thing about their ongoing support for their residents that I could fault. Thank you to all the staff from the cleaners, cooks, gardeners, carers and management. You all do a totally amazing job.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi S W, thank you so much for taking the time to leave such a fantastic review! I will be sure to share all of your comments with the team. We look forward to seeing you soon.

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Review from J H (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother went into Keate House, suffering from severe dementia, she has been well cared for. There have been ups and downs due to her condition, but at all times the carers communicate with us to keep us well informed of her current mood and health needs. She is always glad to return to Keate
House, after coming out for a visit.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi J H, thanks so much for taking the time to leave a review, it's always a pleasure to care for your mum. We look forward to seeing you soon and I will pass on your comments throughout the team.

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Review from Clare N (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s home has been Keate House since June 2019 in the Treasured Memory Centre. I feel very lucky that she is being cared for by such a wonderful, hard-working and dedicated staff.
In fact, the staff are amazing - kind, welcoming, respectful of resident and family, cheerful and full of fun. They meet
Mum’s physical, mental and emotional needs with compassion and good humour and, overall, she is happy.
I am kept informed: weekly emails, monthly newsletters and weekly video calls which I greatly appreciate as I live abroad. These started during the pandemic and are indicative of how staff think of new ways to enrich the residents’ lives. The recent photo shoot for Mother’s Day is another example along with the myriad of different daily activities which Mum enjoys when she participates.
I recommend Keate House unreservedly: pleasant rooms and lounges, beautiful gardens, very good facilities and, most importantly, brilliant, thoughtful staff.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Claire, thanks so much for taking the time to leave such a fantastic review. I will be passing your comments through the team and as always - let us know if you need anything.

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Review from Catherine S (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Keate House for a month. She suffers with dementia and moving her to full time residential care was a difficult decision.
We need not have worried, she is so happy here. The staff are warm and friendly, her room is lovely. They gave regular feedback to put my mind at ease
when Mum moved in. I’m really impressed with Keate House.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Catherine, thanks so much for taking the time to leave a review. We love having your mum as part of our home and we're happy to know that our services are meeting your standards. We look forward to seeing you soon and let us know if you need anything.

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Review from Annette D (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One in a million care and attention has been given to my mum and I'm so grateful to all the staff as they are amazing, so kind and truly caring! Brilliant communication to family and love seeing daily updates on social media!

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Annette, thank you so much for your kind words! I will be sure to share these with the team and we look forward to seeing you soon.

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Review from Caroline C (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is just the most amazing place.
My mum has been here for over 4 years. She will tell you she loves her home and the people who look after her (it’s one of the few things she does say).
Not only are all her day to day needs met every day (with staff going beyond all expectations in the pandemic),
staff make it my mum’s home - family welcomed and informed, individual interests and preferences honoured.
Staff are caring, professional, flexible and fun. They are an established close team who, even in Covid19 restrictions, beautifully converted a summerhouse into a safe meeting area and did everything they could to facilitate chats on zoom etc.
They have just moved me to tears with a Mother’s Day photoshoot - all done with love and care and a lot of laughing.
Keate House is such a blessing to me and it brings me joy every day to see my mum so well looked after in every way.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Caroline, thank you for taking the time to leave a review, we're happy that our services are living up to your and your mother's standards. We look forward to seeing you soon!

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Review from Ruth C (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Keate House after a very stressful experience; his moving into the care home system during Covid was extremely distressing. I selected Keate House after reading reviews and their CQC report. It was the best decision I have made for my dad.


The amazing staff at Keate House have continually

and consistently reassured me of this, by their care of my dad, their excellent communication and compassion. The attention to detail about my dad’s needs is outstanding and I feel that they have got to know him and his needs well. His care has been continuously positive and respectful.


The communication system is, again, outstanding and I have been notified of any issues, however small, immediately, with updates to follow. I have never felt like I’m wasting time when I ring to check how he is, the staff are warm and caring towards relatives too.


It is very well run, with an approachable and visible management team.


I would recommend Keate House without hesitation.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thank you for taking the time to leave a review Ruth, we're so glad that our services are appreciated by you, and it is a pleasure to care for your dad. We look forward to seeing you soon.

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Review from A H (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had looked after my mum at home for 9 years, sadly her mobility and stability decreased and was falling more frequently. It was a hard decision to make to have her in a home, as I’d wanted to keep her in her own home as long as possible. My mum went into Keate House during lockdown, the staff were
kind and caring, she settled in quite quickly and she is happy there. They do lots of varied activities with them to stimulate them, I didn’t think my mum would have joined in but she does and enjoys it. It has a very friendly atmosphere, all of the staff know the residents, nursing staff, admin staff, housekeeping staff and catering staff. They keep the family involved with video calls with my mum when I’ve visited my son and daughter as they both don’t live locally. There were a couple of times when my mum wasn’t well and they gave excellent care and kept me fully informed. I’m glad my mum is in a safe and caring home.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi A H, thank you so much for leaving such a kind review of our services. It is always a pleasure to care for your mum, she is well-loved throughout the home. If you need anything at all, feel free to give us a call.

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Review from Alfred B (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Keate House for about 6 months and has settled in very well. Our family is dispersed all over the world and recently the Keate House team arranged a video call for his 90th birthday so that we could all participate in sharing his day with him and sending him our love. I live in
Australia and it's very reassuring to know that he is being well looked after. Whenever I call, I always receive responsive and caring feedback. Thank you for the work you all do.

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Review from Norma E (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is new to Keate House having become a resident in early September after a short respite stay.
She always said she would never go into ‘a home‘ but now she already refers to Keate House as ‘my home’.
This is due to the wonderful staff who treat every resident as an individual and who work so
hard to provide an amazing range of activities and entertainment. We feel very fortunate to have Mum in such a caring environment.
Moving mum from independent living into a care home was a huge concern to us as a family and the staff have also given us such great support. They have made this transition so easy not just for mum but for all her family members.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Norma, thank you so much for taking the time to leave a review and for your kind words, I will pass these on through the staff. It's great to know when our services are meeting expectations and we welcome all feedback to improve our services however we can. If you require anything in the meantime let me know, and we look forward to seeing you soon.

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Review from Steve G (Son of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a valued member of the Keate House family for 4 years. I could not fault the staff from beginning to end, professional, caring, dignified, and loving. This wonderful home made all of our family always feel welcome and included in the home from organising special lunches, supporting my Mum to
come in and have meals together with my Dad for special occasions such as wedding anniversaries to taking Dad out of the home (before COVID) on special one to one activities that were tailored to his hobbies and interests. This care home deserves every bit of its CQC report and more! All of the staff from the management down were patient and respectful to all of our family throughout Dad's journey with Dementia helping us understand how best to support Dad. The care staff were amazing dealing with Dad's final wishes and keeping his dignity until the end. This home will always have a special place in all our hearts. Thank you we will always be so great full for everything you did.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Steve, thank you so much for such a kind review. I will be sure to pass your comments on through the team, we hope you're keeping well and we hope to see you soon. If you need anything in the meantime, you know where to find us.

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Review from Derek C (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Keate House is a very caring home. The staff are wonderful and kind to Dad. The manager is very knowledgeable and approachable and makes sure the home is run efficiently and effectively. She is also a lovely person to talk with if any problems arise.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Derek, thanks for taking the time to leave Keate House a review. I will share your kind comments with the staff.

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Review from Karen E (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started living at Keate House just before the first lockdown in February 2020. She has received excellent care from all the staff. She really enjoys the company and friendly and caring attitude of all the staff. Keate House has managed all the difficulties of the pandemic extremely well; I have
particularly valued the ability to speak to mum through video calls even when I couldn’t visit. Thank you for the wonderful dedication of all working at Keate House, I am very grateful.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Karen, thank you so much for leaving the time to leave a review of our services - we are glad that our services are meeting your standards. I will share your comments with our team.

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Review from Elaine H (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Keate House after a difficult time. She settled in very quickly and often says how happy she is there. It's lovely to see the range of activities provided always enthusiastically led by the team. The home is very welcoming and homely with a lovely garden.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Elaine, thank you for taking the time to leave a review of our home. I will pass your kind comments on through the team and will be happy to assist if you need anything at all.

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Review from Gill F (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident at Keate House over two years ago following a number of serious falls at home which meant it was no longer possible for him to live alone. Keate House has more than met our expectations and indeed has far exceeded them. The staff are highly motivated and led by a strong management
team that is forward-thinking and always developing different aspects of the home. As dad's needs have changed Keate House has recognised this and adapted his care accordingly. He is very well looked after by friendly, considerate staff who manage all situations with a sense of humour and a kind word. He has a very comfortable, well-appointed bedroom and ensuite which is always clean, and the housekeeping throughout the home is to the highest standard. The food is excellent; the chef and his team work hard at producing interesting menus to suit all tastes. The activities and entertainment are superb, very well planned and coordinated, always relevant to the season or occasion.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Gill, thank you so much for your kind words about Keate House. We're always glad reading these reviews to find when our services exceed expectations and that our efforts to make our services outstanding are recognised. I will pass on your comments through the team and we look forward to seeing you soon.

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Review from Sandra J (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking through the front door of Keate House it instantly feels like home. The care mum receives is second to none. I am a registered nurse and am confident that everyone, residents and staff are treated with respect and dignity with all their needs catered for at all times. Staff know the residents
very well and know how to deal with any issues that arise. Mum’s dementia has slowly worsened in the two and half years she has lived there and her changing needs have been regularly assessed and care adapted appropriately. I am kept well informed of any issues. Activities available are diverse and well thought out with lots of fun and laughter. The staff have a great team ethos and will find any reason to dress up and get the residents involved in associated activities based on themes which is great fun for all. During lockdown, they have helped us maintain contact with mum abiding by whatever government guidance is at the time. You will not be disappointed by this amazing residential home.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Thank you Sandra for such kind words about our home and the team, I will be sure to pass these comments on to all. If you need anything in the meantime you know where to find us, otherwise, we look forward to seeing you soon.

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Review from Alison J (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum broke her hip in September 2019 and then had a period of rehab care in Warrington. As she was no longer able to care for herself safely I looked into care homes. Keate House was the first I visited and after meeting the staff and seeing the facilities I was delighted to know that there was a vacancy
and I cancelled the other viewings. 18 months, on I am delighted we made the decision we did. Mum is happy safe has made friends and really enjoys the craft sessions etc. There is a programme of events every week. Covid hasn't made visits easy for residents and their families, but the staff do everything they can to ensure there is regular contact.
Thank you Keate House.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Alison, thank you so much for taking the time to leave a lovely review. We're glad you are happy with our services. If you need anything you know where to find us and we look forward to seeing you soon.

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Review from Michael R (Son of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Keate House just before the first lockdown. We were concerned about her welfare but felt reassured as caring staff implemented actions needed to counter the virus. The house has got a warm atmosphere which makes you feel welcome. The quality of care is very good,and around the clock.
My mother is in a home that is safe, caring and provides comfortable living. Good gardens provide more enjoyment in good weather.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Michael, thanks for your brilliant review. It's been a strange year to say the least, but as always it is a pleasure to care for your mother. We're excited to open our doors as soon as we can to celebrate with everyone, but in the meantime, I'll let the staff know of your kind review. Many thanks - Cameron Rowe, Accounts Assistant

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Review from Sue D (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident during the COVID lockdown period.
Even though it was an unusual/confusing time due to COVID Dad settled in well.
He has been well looked after and seems happy to be involved in the many activities the home provides.
The staff are always friendly and willing to help with
questions.
Look forward to being able to visit him more often.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Sue,
Thank you so much for your kind words, I'll be sure to pass your comments through to the staff. We look forward to opening our doors for the masses again as soon as we can.

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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Keate House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Keate House Residential Home is calculated as follows: ( (336 Excellents x 5) + (10 Goods x 4) ) ÷ 346 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Keate House Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 3 hours ago

We currently hold two vacancies for either residential or dementia care placements. This can be under a permanent or respite (short stay) basis. Both rooms are supported with an en suite (featuring toilet and basin), with one of the vacant rooms also having a personal wet room (featuring a private shower). Rooms come fully furnished with fitted wardrobes and drawers, single divan beds, widescreen TV, telephone point, complimentary Wi-Fi, call bells (and additional aids/adaptive mobility equipment provided as required at no extra cost). Rooms are close to all facilities including dining rooms, lounges, and reception area. These rooms come with an all-inclusive package of newspapers, hair appointments, podiatry, reflexology, and Wi-Fi. Please call for a viewing or tour.

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Awards / Recognitions (10)

Meet the Team (8)

Diane

Diane Clarkson

Job Title: Registered Care Manager

Joined: 2008

Diane has worked in Health and Social Care since 2004. She joined Keate House in 2008 and has been working as Keate House's Registered Care Manager since 2015. Diane has a Level 5 Diploma in Leadership and Management, accompanied by a Level 5 Higher-Degree Apprenticeship in Adult Social Care. Diane is passionate about adult social care and has a particular interest in working with people living with dementia, supporting them alongside her team to achieve great outcomes through personalised care. Diane believes that a happy team creates a happy home.

Mathew

Mathew Clarkson

Job Title: Business Manager

Joined: 2014

Mathew has been the Business Manager of Keate House since 2014 and has been a key member in supporting the growth of the home through the years, in line with developments in the care industry. Mathew proactively continues to develop Keate House's outstanding approach to care, working closely with all departments of the home to communicate new and exciting developments which enhance the quality of care and the Keate House experience.

Ryan

Ryan Lees

Job Title: Quality Lead

Joined: 2016

Ryan joined the team in 2016 as a Care Assistant, although he was often regarded as Keate House's 'Jack of all Trades' - working on the Activities and Administration teams in addition to Senior Care work. In 2023, Ryan became Keate House's Quality Lead - managing compliance framework, promoting residents' best interests, and upholding the highest standards of care throughout the home.

Andrew

Andrew Jardine

Job Title: Accounts Assistant

Joined: 2024

Andrew joined the team in March 2024 and has established himself as an integral member of Keate House's administration team. With high proficiency in administration, computing and finance, Andrew is the lead contact for anything financial or accounts-based at home. Andrew is currently working towards his professional Accountancy qualifications with the Association of Accounting Technicians (AAT).

Rachel

Rachel Entwistle

Job Title: Administration Manager

Joined: 2014

Rachel joined the administration team at Keate House in 2014. With vast experience in HR and business, Rachel manages the administrative processes of Keate House, in addition to supporting current and prospective residents with their experience at Keate House. Rachel works closely with the management team to uphold the highest levels of communication, ensuring that quality of care is complimented by fantastic service.

Katie

Katie Ochman

Job Title: Unit Manager

Joined: 2006

Katie joined the team in 2006, working through the years in various roles from Care Assistant, Senior Care Assistant, Medication Lead, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

Mo

Mo Mayes

Job Title: Unit Manager

Joined: 1999

Mo is Keate House's longest-standing member of staff, who joined the team in 1999! She has worked through the years in various roles from Care Assistant, Senior Care Assistant, Deputy Manager, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

Donna

Donna McPhee

Job Title: Unit Manager

Joined: 2014

Donna joined the team in 2014, working through the years in various roles from Care Assistant, Senior Care Assistant, Senior Lead, and more. In 2024, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.

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