Keate House Residential Home

I had looked after my mum at home for 9 years, sadly her mobility and stability decreased and was falling more frequently. It was a hard decision to make to have her in a home, as I’d wanted to keep her in her own home as long as possible. My mum went into Keate House during lockdown, the staff were kind and caring, she settled in quite quickly and she is happy there. They do lots of varied activities with them to stimulate them, I didn’t think my mum would have joined in but she does and enjoys it. It has a very friendly atmosphere, all of the staff know the residents, nursing staff, admin staff, housekeeping staff and catering staff. They keep the family involved with video calls with my mum when I’ve visited my son and daughter as they both don’t live locally. There were a couple of times when my mum wasn’t well and they gave excellent care and kept me fully informed. I’m glad my mum is in a safe and caring home.

My father has been at Keate House for about 6 months and has settled in very well. Our family is dispersed all over the world and recently the Keate House team arranged a video call for his 90th birthday so that we could all participate in sharing his day with him and sending him our love. I live in Australia and it's very reassuring to know that he is being well looked after. Whenever I call, I always receive responsive and caring feedback. Thank you for the work you all do.

Moving mum from independent living into a care home was a huge concern to us as a family and the staff have also given us such great support. They have made this transition so easy not just for mum but for all her family members.

Dad was a valued member of the Keate House family for 4 years. I could not fault the staff from beginning to end, professional, caring, dignified, and loving. This wonderful home made all of our family always feel welcome and included in the home from organising special lunches, supporting my Mum to come in and have meals together with my Dad for special occasions such as wedding anniversaries to taking Dad out of the home (before COVID) on special one to one activities that were tailored to his hobbies and interests. This care home deserves every bit of its CQC report and more! All of the staff from the management down were patient and respectful to all of our family throughout Dad's journey with Dementia helping us understand how best to support Dad. The care staff were amazing dealing with Dad's final wishes and keeping his dignity until the end. This home will always have a special place in all our hearts. Thank you we will always be so great full for everything you did.

Keate House is a very caring home. The staff are wonderful and kind to Dad. The manager is very knowledgeable and approachable and makes sure the home is run efficiently and effectively. She is also a lovely person to talk with if any problems arise.

Mum started living at Keate House just before the first lockdown in February 2020. She has received excellent care from all the staff. She really enjoys the company and friendly and caring attitude of all the staff. Keate House has managed all the difficulties of the pandemic extremely well; I have particularly valued the ability to speak to mum through video calls even when I couldn’t visit. Thank you for the wonderful dedication of all working at Keate House, I am very grateful.

Mum moved to Keate House after a difficult time. She settled in very quickly and often says how happy she is there. It's lovely to see the range of activities provided always enthusiastically led by the team. The home is very welcoming and homely with a lovely garden.

Dad became a resident at Keate House over two years ago following a number of serious falls at home which meant it was no longer possible for him to live alone. Keate House has more than met our expectations and indeed has far exceeded them. The staff are highly motivated and led by a strong management team that is forward-thinking and always developing different aspects of the home. As dad's needs have changed Keate House has recognised this and adapted his care accordingly. He is very well looked after by friendly, considerate staff who manage all situations with a sense of humour and a kind word. He has a very comfortable, well-appointed bedroom and ensuite which is always clean, and the housekeeping throughout the home is to the highest standard. The food is excellent; the chef and his team work hard at producing interesting menus to suit all tastes. The activities and entertainment are superb, very well planned and coordinated, always relevant to the season or occasion.

Walking through the front door of Keate House it instantly feels like home. The care mum receives is second to none. I am a registered nurse and am confident that everyone, residents and staff are treated with respect and dignity with all their needs catered for at all times. Staff know the residents very well and know how to deal with any issues that arise. Mum’s dementia has slowly worsened in the two and half years she has lived there and her changing needs have been regularly assessed and care adapted appropriately. I am kept well informed of any issues. Activities available are diverse and well thought out with lots of fun and laughter. The staff have a great team ethos and will find any reason to dress up and get the residents involved in associated activities based on themes which is great fun for all. During lockdown, they have helped us maintain contact with mum abiding by whatever government guidance is at the time. You will not be disappointed by this amazing residential home.

Thank you Keate House.

My mother went into Keate House just before the first lockdown. We were concerned about her welfare but felt reassured as caring staff implemented actions needed to counter the virus. The house has got a warm atmosphere which makes you feel welcome. The quality of care is very good,and around the clock. My mother is in a home that is safe, caring and provides comfortable living. Good gardens provide more enjoyment in good weather.

Look forward to being able to visit him more often.

I cannot be more positive about Keate House. My dad has been a resident there for two years and is as happy as I have ever seen him. He is so well cared for, the staff seem to know him really well, all his preferences and idiosyncrasies! When he is poorly they keep me really well informed, and when needed the GP, has called me. Before the pandemic, I popped in regularly at different times of the day and was always made welcome. During the pandemic, Keate House has have embraced Zoom calls for family members and built a visiting hut in super quick time. The activity programme is amazing, inventive and looks like great fun. It is a very special place for your loved family member.

After being admitted from hospital into Keate House during COVID-19, my dad has settled fantastically well into his new setting. Staff are always highly attentive and caring for his needs, and it's great to see them go the extra mile to make sure his stay is comfortable at this time. Activities and events are very impressive and it's great to keep up to date on their Facebook page. Medications are safely managed and the home itself has a warm and comfortable feel. Nice spacious bedroom with a wide TV for him to relax in as he pleases. Couldn't be happier with the service.

Dad has been a resident of Keate House for 6 months, during this time he has settled in, his health has improved, he is calmer and his overall mood has improved. He is made to feel like part of a family and he joins in with lots of activities. All of the staff are lovely, patient and caring, taking time to get to know their residents, nothing is too much trouble. I am extremely grateful to all the staff at Keate House for making Dad's life so much happier and secure.

Many thanks to you all.

My father was a resident for almost two years and moved recently due to changing health needs. Keate House provided him with a safe, caring and supportive home. There is always a warm welcome with a friendly family atmosphere. The staff are extremely caring and are well led by a strong, knowledgeable management team. There is a full range of excellent daily activities to provide stimulation and also strong links with the local community. My father was happy to live there and made many friends who he will miss.

Having not had a break/holiday for almost two years, finding somewhere suitable for my mum, who has Parkinson’s disease, to also have a break was quite hard but thank goodness for Keate House where she was well looked after. I had a lovely break in Lanzarote and I have booked the next respite knowing my mum will be well cared for. Thank you.

Excellent service with genuinely thoughtful care staff. Very good communications, eg Face Book. However, the service is expensive.

Friendly cheerful staff and carers who are attentive and responsive. Good standard of cleanliness. Facilities and activities recently expanded. Medications are tightly controlled and professionally administered.

The only criticism is their inability to effectively manage my mother's requirement to lose weight.