Widnes Hall

Coronation Drive, Ditton, Widnes WA8 8BL
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9.8 67 Reviews
  • Widnes Hall, Widnes
Anchor’s Widnes Hall, in Ditton, is a purpose-built home supporting up to 68 older people to live a comfortable lifestyle, as well as providing tailored dementia care. Widnes Hall continues to welcome new residents for residential and residential dementia care.

Widnes Hall is proud to be Veteran Friendly Framework accredited. The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

The home's care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1165
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Colleagues at Widnes Hall will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Widnes Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Ashton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Widnes Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (68)

Visiting

  • Visitors are welcome at Widnes Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Widnes Hall Reviews (67)

Total of 67, showing 41-60
9.8

Widnes Hall has a Review Score of 9.8 (9.759) out of 10, based on 25 reviews in the last 2 years. Over all time Widnes Hall has 67 reviews.

Overall Experience

  • 49
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Date Published

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Review from M M (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't give an updated review, not been in the home due to covid19. As a family, we are upset that the garden area has not been maintained and that residents have not been in the garden when the weather allows.

Reply from Marie Parkinson, Manager at Widnes Hall

Thank you for taking the time to review Widnes Hall and we are pleased that you rate our care/support as excellent. We have recently undertaken work in our gardens to improve these.

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Review from L E (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this Covid crisis, the staff have been amazing and I cannot fault them, however, I feel communication has been very poor from Anchor as a company. I feel updates, eg newsletters are vital and also, what measures will be put in place to see our family when the weather does not allow garden visits?
Also, why can't we form a bubble as I fear for my mum's physical health but her mental health too - I know people have to be safe but if another spike happens we won't see our loved ones. Please give me your feedback on this.

Reply from Marie Parkinson, Manager at Widnes Hall

Thank you for your review of Widnes Hall and will pass your kind comments on to our team. The health and wellbeing of our residents is our number one priority. As government guidelines change, we’re committed to ensuring how those changes impact on our homes is communicated to families and friends, so they are kept up to date. We recognise the importance to our residents of regular contact with their loved ones – and we’ve been working hard to enable visits to take place where it’s safe and appropriate to do so. As we move towards winter, our care home teams are seeing how visits can be arranged within a designated room in the home once full safety criteria – in accordance with Public Health England guidance - has been met. The home manager will be able to advise you about the specific visiting arrangements at Widnes Hall. We will ensure that you are in regular receipt of our newsletter and we would be happy to discuss your concerns at a mutually convenient time.

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Review from David M (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely committed staff, nothing is too much trouble. All residents' families are made welcome and part of a big family. All efforts are made to make residents comfortable and are treated as if they were their own family members. I can't praise them enough.
They have the patience of saints.

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Review from C H (Cousin of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, welcoming staff.    Anchor continually investing in improvements at the care home (decorating, new furniture etc). Staff and management always available to talk to.

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Review from Marshall A (Husband of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of all the homes me and my family visited, we ticked all the boxes for Widnes Hall. For the location, the running of the home by staff. They are very friendly, helpful and they are always so caring to everyone. If I needed special care, I would not hesitate to choose this home.

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Review from Barry D (Brother-in-law of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my brother-in-law has a number of medical and communication difficulties, the care team allocated to him have done their utmost to manage his challenges and make his time at the Home comfortable. They have had to learn his personal language through perseverance and good humour, in order to
provide him with the best possible care. The support they provide is essential to his well being. Their role is at number one, of those that I could not do. I am full of admiration and gratitude for their contribution.

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Review from J B (Friend of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend 3 to 4 times a week at various times and have never had any problem with the way she is treated at all times.

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Review from C H (Cousin of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been a resident in this dementia unit for 6 years and the atmosphere in the home is really good. They go to a lot of trouble to change the decorations according to the time of year and the staff know the needs of my cousin without us asking. If we ever have a question to be answered the
manager is always ready to help.

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Review from Ann T (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Widnes Hall for 20 months now and we are very happy with the care she has received and the support we as a family have had too. We have found all the staff caring, professional and family friendly!

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Review from Lyn H (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No care home is perfect. It can't be like being at home, but Widnes Hall was by far the best place we visited when we were making one of the most difficult decisions of our lives. Our Mum has dementia which is very challenging, but she is cared for with dignity and respect by lovely staff. We have
had odd issues since Mum moved in 18 months ago but the manager is approachable and treats all our concerns with an open ear and has done her best to resolve our worries. We are very happy with the care Mum has. I congratulate Widnes hall on its ongoing efforts.

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Review from J G (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives in the residential part and is extremely happy in her new home.
She is at ease with all the carers and partakes in all the activities and trips. Mum seems to be well-liked and I couldn't wish for better care.
The staff are always welcoming and attentive to any requests I have and I don't
have any concerns.
Well done Widnes Hall and thank you for making Mum so welcome when she arrived and continuing to do so.

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Review from W B (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate and dignified care. Staff well motivated. Lots of activities. Good management team. No negatives at all.

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Review from Stephen T (Son-in-law of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception is modern and up to date, but the communal rooms and bedrooms on the upper floor, from our experience, are looking 'tired' and in need of updating (upgrading).
Overall we have been very pleased with the care my mother in law has received from the day staff, who are caring and professional.
The only issues that have arisen have been during the night staff shifts.

Reply from Carrie Browne, District Manager at Widnes Hall

Thank you for taking the time to provide feedback on Widnes Hall and we are pleased that you are extremely likely to recommend our home. We will shortly be commencing redecorating in the home. We regularly review our staffing to ensure that this meets the needs of our residents.

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Review from Mary T (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have had anything to do with a care home and I can honestly say Widnes Hall is just like being part of a huge happy family.
The management, staff are great, nothing too much trouble. I have seen first hand how the staff look after the residents. I am extremely grateful with
the care my husband gets.

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Review from Joyce K (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived in the upper residential unit for 14 months until her death on 27/2/2018. The unit was led by 2 wonderful team leaders who went way beyond the call of duty to ensure Mum's comfort. The care Mum received was excellent, she was treated with such compassion and dignity by all staff we encountered.
During the last 2 weeks of Mum's life, I met the night staff, who were also incredibly kind and caring. As relatives, it was a very traumatic time watching deterioration. It was made much more tolerable by the kindness and compassion from all staff members from management, carers housekeeping and laundry staff not just to Mum but to us as well. I would recommend Widnes Hall to anybody and wish to thank you all once again.

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Review from R P (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Widnes Hall her welfare has been looked after completely. The staff are caring and attentive and nothing is too much trouble for her and visitors.
It has given us peace of mind to know she is in the best place and being cared for. Her room is kept clean and tidy and meals
are varied and good.

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Review from L I (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all of the staff for the care that they gave my mum.


Without them, we wouldn't have had my mum for the time we had her.


Can't thank them enough.

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Review from D P (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently passed away but spent her last 8 years in this care home. The service she had was excellent and the staff were very good with her.

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Review from E M (Husband of Resident) assisted by family/friend published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall running of the nursing home we find really good. Just we wish there were more staff on the upstairs residential side. Due to my husband being permanently wheelchair bound and needing to go to the toilet often. If carers are busy he's having to wait a while.

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Review from Ann B (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Widnes Gall to be very helpful in my mother's care. Her daily needs were catered for and staff were very supportive and caring towards her.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Widnes Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Widnes Hall is calculated as follows: ( (232 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 294 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Widnes Hall is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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