Widnes Hall

Although my brother-in-law has a number of medical and communication difficulties, the care team allocated to him have done their utmost to manage his challenges and make his time at the Home comfortable. They have had to learn his personal language through perseverance and good humour, in order to provide him with the best possible care. The support they provide is essential to his well being. Their role is at number one, of those that I could not do. I am full of admiration and gratitude for their contribution.

I visit my friend 3 to 4 times a week at various times and have never had any problem with the way she is treated at all times.

Mum has been a resident of Widnes Hall for 20 months now and we are very happy with the care she has received and the support we as a family have had too. We have found all the staff caring, professional and family friendly!

My cousin has been a resident in this dementia unit for 6 years and the atmosphere in the home is really good. They go to a lot of trouble to change the decorations according to the time of year and the staff know the needs of my cousin without us asking. If we ever have a question to be answered the manager is always ready to help.

No care home is perfect. It can't be like being at home, but Widnes Hall was by far the best place we visited when we were making one of the most difficult decisions of our lives. Our Mum has dementia which is very challenging, but she is cared for with dignity and respect by lovely staff. We have had odd issues since Mum moved in 18 months ago but the manager is approachable and treats all our concerns with an open ear and has done her best to resolve our worries. We are very happy with the care Mum has. I congratulate Widnes hall on its ongoing efforts.

Well done Widnes Hall and thank you for making Mum so welcome when she arrived and continuing to do so.

Excellent, compassionate and dignified care. Staff well motivated. Lots of activities. Good management team. No negatives at all.

Overall we have been very pleased with the care my mother in law has received from the day staff, who are caring and professional. The only issues that have arisen have been during the night staff shifts.

The management, staff are great, nothing too much trouble. I have seen first hand how the staff look after the residents. I am extremely grateful with the care my husband gets.

My Mum lived in the upper residential unit for 14 months until her death on 27/2/2018. The unit was led by 2 wonderful team leaders who went way beyond the call of duty to ensure Mum's comfort. The care Mum received was excellent, she was treated with such compassion and dignity by all staff we encountered. During the last 2 weeks of Mum's life, I met the night staff, who were also incredibly kind and caring. As relatives, it was a very traumatic time watching deterioration. It was made much more tolerable by the kindness and compassion from all staff members from management, carers housekeeping and laundry staff not just to Mum but to us as well. I would recommend Widnes Hall to anybody and wish to thank you all once again.

It has given us peace of mind to know she is in the best place and being cared for. Her room is kept clean and tidy and meals are varied and good.

Well done to all of the staff for the care that they gave my mum.

Without them, we wouldn't have had my mum for the time we had her.

Can't thank them enough.

My mother has recently passed away but spent her last 8 years in this care home. The service she had was excellent and the staff were very good with her.

Overall running of the nursing home we find really good. Just we wish there were more staff on the upstairs residential side. Due to my husband being permanently wheelchair bound and needing to go to the toilet often. If carers are busy he's having to wait a while.

I found Widnes Gall to be very helpful in my mother's care. Her daily needs were catered for and staff were very supportive and caring towards her.

My mother-in-law stayed in Widnes Hall for respite and she could not have received better care. The care home was spotlessly clean, well equipped and very welcoming. The staff were fantastic; they gave us regular updates and showed great patience and understanding. I have no hesitation in recommending Widnes Hall and hope that my mother-in-law will be able to receive respite care there in the future.

My husband was really well looked after both physically and mentally and the staff were excellent in every way. Nothing was too much effort for them. They were always professional and caring and always had time for their patients and their families. I am sorry that his needs changed and had to be transferred to a different care home. I would like to thank everyone at Widnes Hall.

Widnes Hall is a very welcoming home and you are immediately made to feel at home when you walk in. Staff are always smiley and interact well with the residents. Activities are fantastic and there is always something going on which the residents always seem to enjoy.

It's a warm and friendly environment - just like home for residents. I did a lot of research when my father required dementia care and Widnes Hall was my preferred choice in the area. The management and staff are great and treat residents with dignity and respect. Some areas are looking a little 'tired' and require decoration/new furniture but this is only a minor point, it is the standard of care that counts.

I always enjoy visiting my mother, all the staff are so friendly. They made my mother feel right at home straight away and she always seems so happy. Last week it was my mother's birthday, the staff held a birthday party and also gave a gift from the home. We were able to invite all family and friends. It was a lovely day that we will always remember.