Norton Lodge

18 Norton Village, Runcorn WA7 6QA
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8.4 12 Reviews
  • Norton Lodge, Runcorn
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Norton Lodge Ltd

Person in charge

  • Kane Rowlands (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (6)
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Norton Lodge Reviews (12)

8.4

Norton Lodge has a Review Score of 8.4 (8.355) out of 10, based on 2 reviews in the last 2 years.
Over all time Norton Lodge has 12 reviews.

Overall Experience
  • 8
  • 1
  • 2
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  • 1
Date Published
  • 12
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  • 2
  • 10
Reviewer Connection to Norton Lodge
  • 8
  • 2
  • 1
  • 1
Total of 12, showing 1-12
Review from P H (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the daughter of my mum who is a resident here. She is being looked after amazingly by the staff and nothing is ever too much for them. They are so welcoming when I come and see her and you can see they take their time to look after my mum. There is a new manager who has been there for a while now
and she has changed everything for the better. She is so approachable and is able to help with any questions I have and is so supportive with anything the family may need.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you so much for taking the time to leave a review, we really appreciate it.

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Review from Karen H (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Provided excellent care from day one of Mum coming to live here. All staff are caring and supportive, show Mum and me respect, and help Mum retain her dignity. Always welcoming whatever time I visit. It is clear nothing is too much trouble for any of the staff. I am happy knowing Mum is safe, secure
and happy here.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you for taking the time to leave a review; we really appreciate it

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Review from John L (Son-in-law of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff is always alert, caring and attentive. My mother-in-law is safe and well cared for. Despite advancing dementia she is healthy and happy. The facilities are appropriate and the staff deal well with her changing condition.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you very much for taking the time to leave a review, we really appreciate it!

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Review from Carol K (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father went rapidly downhill whilst a resident here. Most of the staff were uncaring indifferent and rather cruel. The manager was unapproachable and unempathetic. The food, from what I saw which was lunch times, was cold and very unappetising e.g cold pasta with a bit of tuna on, chips cold ham
and lumpy gravy (no veg), watery stew with one piece of meat in it. Other residents were complaining about it but were ignored as they were most of the time. My dad was not taken to the toilet when he asked and was left to wet himself which was very upsetting for him, he was also left in a wet bed in the morning (he has mobility problems). When I asked about this it was denied and said he was making it up until myself and my sister witnessed it ourselves to which we were extremely distressed. He lost mental capacity and mobility whilst at this home. Within a week we moved dad to a very caring home and the difference is amazing his mental and physical health is so much better.
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Review from Sarah D (Granddaughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was only at Norton Lodge from July 21 before sadly passing recently. The girls looked after him like he was their own, nothing was too much bother and he loved the interaction with them. A few teething issues at first which was Grandad getting used to his legs not working but the team helped
him adapt and settle. We were so worried about him going into a home but we didn't need to be. Absolutely wonderful manager and the girls were the best ever and he loved the food. Thank you.
Reply from David Seddon, Manager at Norton Lodge

Hi, thank you so much for the lovely words about the home, your grandad was a pleasure to look after and we all miss him immensely. Lots of love to all the family, David.

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Review from Philip D (Son of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Norton Lodge up until May 21. The staff looked after my mother like she was a member of their own family and treated me amazingly when I visited. I was a very regular visitor and believe me when I say nothing was too much trouble. My mother was very happy while she was a
resident there and her care was exceptional. I always slept well in the knowledge that my mother was so well looked after.
Given that my mother suffered from dementia and various other ailments, I can honestly say that the staff went above and beyond whilst they cared for her and I can’t recommend Norton Lodge enough.
Sadly, my mother has passed away now but I’m sure that she would wholeheartedly endorse everything I’m saying.
Thank you to all the staff at Norton Lodge for everything they did for us whilst my mother was with them.
Reply from David Seddon, Manager at Norton Lodge

Thank you for your kind words and please accept our condolences on the passing away of your mum we all send of love and hope you are all ok.

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Review from Michael J (Son of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The initial manager was very uncooperative and visiting in a hot conservatory was very unpleasant.
The staff were very professional and the manager was very helpful. One of the carers deserves a special mention. She was exceptional with caring for my mother and also understood our dispair.
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Review from C B (Daughter of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff were always very kind to my mum. The previous manager was appalling she was rude and unhelpful, the new manager a gentleman was lovely and helpful, In my mums final days, the dedication of the staff was outstanding.
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Review from Carole H (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We knew this would be the right place for Mum from the first contact with the home. The manager has taken great care with helping us find our way through the system of Residential care and the different support systems that coincide with it.
Mum took a little time to settle but with the great care
of the staff and manager things have gone from strength to strength in the home.
Apart from Covid making visits difficult we still manage to see her - no hugs yet.
Reply from Teresa Scott, Manager at Norton Lodge

Hi
Thank you for your kind words, your mum has settled in to the home really well and seems to be enjoying this new chapter in her life with us at the service and her family.

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Review from Anne W (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Norton Lodge for almost 4-years.
Although the first few days were really upsetting for all of us, the manager and staff were very reassuring and Mum soon began to settle.
Staff have really good relationships with the residents, the patience and care I’ve witnessed
personally put my mind at rest, Mum has the very best of care.
I’m quickly informed should an issue arise.
The home is very clean, fresh, warm and comfortable for residents and visitors. I’ve always been offered refreshments when visiting Mum.
All staff are very approachable, always on hand to answer any questions or just for a chat.
The lounges are very comfortable with one leading into a bright conservatory.
The daily menu board lists very appetising and varied meals, always with choices.
The manager certainly “stepped up to the mark” with the arrival of COVID 19, the home has been virus-free due to the diligence of all staff.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you for writing this review, we are very grateful for any feedback.

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Review from Debbie W (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the hardest decisions I have ever had to make was agreeing that my mum needed 24-hour care.
Within minutes of walking through the door of Norton Lodge, we knew we had found the right home for my mum.
The staff are so dedicated, kind, caring and patient, which has helped my mum to settle and
now feels at home there.
They care for my mum as if they were caring for one of their own relatives, and I know that I can trust them implicitly.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you very much for your kind review, we are extremely grateful that you took the time to leave a review.

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Review from Elizabeth J (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning of my mother’s stay at Norton Lodge, I have only praise for the whole team. My mother is treated with absolute respect and dignity. The team have a professional and very caring approach for everyone and that includes family members too. My personal experience has always been
lovely and always made me welcome at the home. I can ring at any time and always get a fantastic response. I’m always kept very well informed of anything to do with my mum no matter big/small. During the pandemic I can only offer praise for the fantastic team that has looked after and protected my mum, they have kept everyone safe under the most frightening of circumstances.
Reply from Kim Rogerson, Director at Norton Lodge

Thank you for your kind words, they are very much appreciated.

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Current Review Score: 8.4 (8.355)

Overview of Review Score

The Review Score of 8.4 (8.355) out of 10 for Norton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Norton Lodge is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.438 Points relating to the number of positive Reviews for Norton Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Norton Lodge

What types of Care is Norton Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton Lodge have?

There are 32 Single Rooms.

What are the Facilities & Services at Norton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Norton Lodge to the centre of Runcorn?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton Lodge to verify any information. View our terms and conditions. Norton Lodge has an Basic Service - more info.