Norton Lodge

and she has changed everything for the better. She is so approachable and is able to help with any questions I have and is so supportive with anything the family may need.

and happy here.

and lumpy gravy (no veg), watery stew with one piece of meat in it. Other residents were complaining about it but were ignored as they were most of the time. My dad was not taken to the toilet when he asked and was left to wet himself which was very upsetting for him, he was also left in a wet bed in the morning (he has mobility problems). When I asked about this it was denied and said he was making it up until myself and my sister witnessed it ourselves to which we were extremely distressed. He lost mental capacity and mobility whilst at this home. Within a week we moved dad to a very caring home and the difference is amazing his mental and physical health is so much better.

him adapt and settle. We were so worried about him going into a home but we didn't need to be. Absolutely wonderful manager and the girls were the best ever and he loved the food. Thank you.

resident there and her care was exceptional. I always slept well in the knowledge that my mother was so well looked after.
Given that my mother suffered from dementia and various other ailments, I can honestly say that the staff went above and beyond whilst they cared for her and I can’t recommend Norton Lodge enough.
Sadly, my mother has passed away now but I’m sure that she would wholeheartedly endorse everything I’m saying.
Thank you to all the staff at Norton Lodge for everything they did for us whilst my mother was with them.

of the staff and manager things have gone from strength to strength in the home.
Apart from Covid making visits difficult we still manage to see her - no hugs yet.

personally put my mind at rest, Mum has the very best of care.
I’m quickly informed should an issue arise.
The home is very clean, fresh, warm and comfortable for residents and visitors. I’ve always been offered refreshments when visiting Mum.
All staff are very approachable, always on hand to answer any questions or just for a chat.
The lounges are very comfortable with one leading into a bright conservatory.
The daily menu board lists very appetising and varied meals, always with choices.
The manager certainly “stepped up to the mark” with the arrival of COVID 19, the home has been virus-free due to the diligence of all staff.

now feels at home there.
They care for my mum as if they were caring for one of their own relatives, and I know that I can trust them implicitly.

lovely and always made me welcome at the home. I can ring at any time and always get a fantastic response. I’m always kept very well informed of anything to do with my mum no matter big/small. During the pandemic I can only offer praise for the fantastic team that has looked after and protected my mum, they have kept everyone safe under the most frightening of circumstances.