Berwick House Rest Home

1 Berwick Road, Blackpool FY4 2PT
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9.5 58 Reviews
  • Berwick House Rest Home, Blackpool
Berwick House Care Home is a delightful detached house set in its own grounds.

There are many facilities within easy reach of the home, including a general Post Office, various shops and a number of churches.

The Home and the grounds are fully equipped for wheelchair mobility, enabling Residents to retain their freedom and independence.

At Berwick House large attractive rooms are provided, most of which are en-suite. All Residents have a choice of room when possible and are encouraged to personalise it and make it their home.

Hospitality, comfort, dignity and care are the values of Berwick House Care Home and combined with its excellent facilities the home provides a comprehensive care service in a non-institutionalised setting.

The home has an established continuous programme of maintenance and refurbishment and has a nurse call system in every room in order for Residents to be able to summon speedy assistance.

A lift and a stair lift are provided to enable immobile or infirm residents and visitors to move easily between floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Steeden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Berwick House have protected meal times.

Parking

  • On the street parking.

Berwick House Rest Home Reviews (58)

9.5

Berwick House Rest Home has a Review Score of 9.5 (9.548) out of 10, based on 17 reviews in the last 2 years.
Over all time Berwick House Rest Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Berwick House Rest Home
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Total of 58, showing 1-20
Review from Beverley W (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Berwick care home, I have always found the staff friendly caring and courteous. I am always kept informed of any changes in care or if my mother has had a fall.
It is a fairly small care home, so care can be tailored on a more individual basis.
I am happy that my mother
is being well cared for
Reply from Alison Foreman, Commercial Director at Berwick House Rest Home

Thank you very much for your review and 5* ratings, we do so appreciate such positive feedback. The team work so hard to ensure that residents are safe, happy and well and to have your recognition is wonderful. Kind regards

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Review from Lisa W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has mixed dementia and has settled into Berwick house rest home the staff are amazing they treat everyone with respect and kindness I visit regular and can honestly say its a joy to visit my dad in such a lovely safe caring environment. All my Dad's needs are met I can tell how settled and
relaxed he is it's made me very happy and grateful x
Reply from Alison Foreman, Commercial Director at Berwick House Rest Home

Thank you very much for taking the time and trouble to write a review for Berwick House. Thank you for your glowing ratings and the very kind comments you make regarding the team, who work so hard to ensure that all residents are safe, well and happy. Kind regards

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Review from G J (Niece of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My auntie has been a resident for the past 2 months,I find the staff very friendly and helpful but my biggest concern is I feel there is not enough of them for the residents and the level of care they need ,they are always helpful and they do there best under the circumstances, the manager is very
approachable and easy to talk too and feel they are doing there very best to lift the standard of the home , the food is of a reasonable standard I feel more fresh fruit could be available, the rooms are adequate but for personal and dignity reasons i feel they all should be on suite.. the home is satisfactory clean could be of better standard , I feel the home is safely secure, as too value ... i would ask do you feel you are giving the level of care you would expect for your family members for the amount you charge for the service you provide ... i would suggest not...I feel a few small changes could make a big difference to the level of service and care you provid to you residents
Reply from Davey Taverner, Marketing Manager at Berwick House Rest Home

Thank you for taking the time to review Berwick House. We appreciate your comments and can assure you your feedback will be taken into consideration as we are always looking for ways to improve our service. We can confirm that our staffing levels are calculated using a reliable Dependency Framework, but we are grateful of your kind words of recognition for Team. Thank you again for reviewing Berwick House and we hope you have a lovely day.

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Review from Angela S (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy at Berwick,he has made a couple of friends also and the staff /Management are so friendly and excellent at their job,I have no doubt at all that my dad will stay happy and cared for here ,I'm glad I picked this care home and would highly recommend them
Thanks to all the staff
xx
Reply from Davey Taverner, Marketing Manager at Berwick House Rest Home

Thank you for the lovely recommendation for Berwick House. We are delighted to know you are pleased with our home and our amazing team. We are thrilled to know your Dad is enjoying his time with us. Have a wonderful day.

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Review from A B (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother initially came to the home to have some respite following a period of time in hospital. Since this period ended, we decided to make it a permanent placement, and this is down to how wonderful the staff are. Its hard to beat the care and support given at Berwick House. They are engaging and
attentive to needs of the individual, which i have witnessed first hand with mum. i do think them for the support they give alone with the peace of mind knowing she is safe.
Reply from Alison Foreman, Commercial Director at Berwick House Rest Home

Thank you very much for your review of Berwick House. Your kind comments regarding the care and attention provided by the team in the home are very much appreciated. Everyone works so hard to ensure that residents are safe, well and happy, so its good to know that their hard work is noticed. Kind regards

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Review from R H (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently we have had a changeover of management. The new manager has made it her goal to ensure all residents and their families are a priority. The manager has listened to any queries and has been prompt with her reply. My mum is happy at Berwick and the consistency of staff supports this.
Reply from Alison Foreman, Commercial Director at Berwick House Rest Home

Thank you very much for taking the time and trouble to review Berwick House, your comments and ratings are very much appreciated. Kind regards

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Review from Mark S (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very nice and pleasant and helpful.
Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for the lovely review of Berwick House. Our team will be thrilled to hear the warm words of recognition. Have a wonderful day.

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Review from Annmarie K (Granddaughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five years and counting since my gran went into Berwick House Rest Home. She celebrated her 107th birthday in August. I truly believe if she hadn't gone into Berwick, she may not be here today. Every need has been attended to from day one. Over the years this has changed to her own individual needs.
Each and every one of the staff has contributed to her health and well-being. Long may it continue. I would recommend Berwick House to anyone.
Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you so much for your outstanding review of Berwick House. We are touched by your warm words and are so thrilled you are happy with the care and support we can offer your grandmother. It's heartening to know she is happy with us and is content in our care. We really appreciate your feedback and the recognition you have given our amazing team. Thank you and have a lovely day.

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Review from Stephen P (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a massive thank you to all the staff at Berwick House Rest Home, always so friendly, thoughtful and caring and very accommodating when you visit. Every time I have been in contact for an update on my father, they have got back to me straightaway which is so appreciated as I live over
5 hours away. One member of staff, in particular, has been brilliant so a big thank you to all the staff.
Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for rating Berwick House so highly. We are glad we can provide the high standard of care we aim for. Thank you.

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Review from Ruth M (Daughter-in-law of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Berwick House now for just over nine months and I cannot fault the staff in any way. Knowing that she is in a safe secure environment puts our minds at rest and we cannot thank them enough. All the staff go above and beyond to make sure all her needs are met plus
keeping us as a family updated every step of the way. It doesn't matter what time of the day we visit we are always made to feel welcome and nothing is too much trouble.
Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for taking the time to review Berwick House so highly. we appreciate your feedback. Thank you.

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Review from Duncan M (Son of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Berwick House in May 2023. The staff and management were welcoming and friendly. They have always been welcoming and friendly throughout the time Mum is in Berwick House. They are always willing to discuss and update me on Mum's state and health changes, both good and bad. They also allow
me to pop by and visit at any time, which allows me to visit when I have a bit of time with my tasks and travels. Berwick House, the management and staff provide a safe and secure environment for Mum, and this puts my mind at rest knowing Mum is being cared for.
Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for taking the time to rate Berwick House so highly. We are glad we can provide the high standard of care we strive for. Thank you.

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Review from Matthew C (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been really happy at Berwick House. All the staff are very kind, welcoming and professional. It is a great comfort to know she is well cared for. The staff all engage with her really well and they are also happy to address any questions we may have as a family.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review for Berwick House Care Home. It is lovely to hear how happy and well-cared for your mum is in the home. I will share your kind comments with the manager and the team.

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Review from Liz W (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Berwick House 18 months ago; she has Alzheimer’s. Her disease is more advanced now, so communication is more difficult, but she truly seems happy and settled. I can’t thank the staff enough; they are all so kind. Mum is very well cared for by everyone.
We are kept well informed of what
is happening with her.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your mum is at Berwick House. I will share your kind comments with all the team.

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Review from Karen G (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Berwick house since September, she is a new person! So calm and relaxed and very settled. The staff from the manager to all the nurses and carers are very easy to communicate with (I enjoy talking to them all) and so helpful. I can relax now knowing that she is safe and
cared for.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how calm and relaxed your mum is in the home and how well settled in. I will share your kind comments with the team.

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Review from Nicola H (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been on placement as a Resident at Berwick Care Home since September 2023. I feel like my Mum is supported with her emotions, as the staff are very caring towards her they give her cuddles and talk to her when she is upset and confused which is a great comfort to me. The staff also help her
with dressing, bathing and her medication. She has settled well there, especially in her room which is very homely, comfortable and has a lovely view of the garden. The meals provided are wholesome, comfort food which my Mum always eats leaving nothing on her plate, she also loves the puddings, endless cups of tea, cordial and water supplied throughout the day. I have even been able to bring her cat in to see her which has brought her so much joy and happiness. My Mum also loves the activities, singing, colouring, walks to a nearby park and we have just been told about a trip around the Illuminations with Fish/Chips which I know she will thoroughly enjoy.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how well cared for your mum is in the home and how much she enjoys the wide range of activities both inside and outside the home. I will share your kind comments with all the team.

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Review from Andrew N (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely dreadful place. The staff seem okay, manager is non-existent. The way residents are turned out is disgraceful and never usually in their own clothes. How anyone can be happy with the service provided is beyond me. Even CQC agree it needs improvement and not well-led. Really gone down the
pan over the last 6 months, please look elsewhere.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve our service. Firstly, we would like to offer our condolences to you on your loss. We were saddened to hear your comments about the home, particularly as your mum had enjoyed living in the home over the last 12 months. Our manager has an open-door policy and is deeply regretful that you did not approach him with these concerns whilst your mother was living in the home. Berwick endeavour to ensure that residents' clothes are returned to the correct resident from the laundry and we acknowledge how upsetting it must be if this has not been the case. The manager would be happy to meet with you to discuss your concerns at any time in the future should you wish to discuss this matter further.

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Review from A S (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Berwick House for six months now. Mum was a very independent lady who lived on her own but required more help just before her accident at home, which resulted in a broken hip and unable to walk.
The manager and staff at Berwick House have helped her to settle in with their
caring and thoughtful approach to Mum’s requirements. I feel confident that Mum is safe and well looked after in her new environment.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to review our home. It is lovely to hear how well your mum has settled into the home, thanks to the caring and thoughtful approach of all the team. I will share your kind comments with all the team.

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Review from Jacqueline D (Daughter-in-law of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law has just celebrated a big birthday and the staff made her day a very special one. We are always made welcome when visiting as the home has a very happy family-friendly feel. There always seem to be lots of activities for the residents too. So glad we chose Berwick House to care for Mum-in-law
as we know she is being cared for and being kept safe, which is very reassuring for the rest of the family.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. It is lovely to hear how pleased you are with the lovely family-friendly feel at Berwick House and the range of activities for residents to ensure everyone lives a fulfilled life. I will share your lovely comments with all the team.

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Review from Tracy S (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Berwick House for 3 months now and has settled in really well. I could not be happier with the level of care that she is receiving. The staff are so friendly and always come and chat with the pair of us when I visit. I am always kept up to date with how she is doing.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is lovely to hear how happy and well-cared for your mum is at Berwick House. I will share your kind word with the team.

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Review from Susan A (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now under new management, Berwick House Rest Home has a happy homely atmosphere along with some caring friendly staff. I now feel safe in the knowledge knowing my Mother has the best care.
Thank you, everyone.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your review. It is lovely to hear how pleased you are with the home and how happy you are with the care your mum receives. I will share your comments with the team.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Berwick House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Berwick House Rest Home is calculated as follows: ( (139 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berwick House Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Natalie

Natalie Steeden

Job Title: Care Home Manager Joined: 2025

Natalie is the Home Manager at Berwick House Care Home. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental Health issues.


Natalie started her care career 19 years ago with us at Berwick House and has worked her way to the role of manager following the completion of her Level 6 in Management. Natalie is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Berwick House Rest Home

What types of Care is Berwick House Rest Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Berwick House Rest Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Berwick House Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Berwick House Rest Home to the centre of Blackpool?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berwick House Rest Home to verify any information. View our terms and conditions. Berwick House Rest Home has an Enhanced Service - more info.