Berwick House Rest Home

My Mum has been here for four years since her placement on leaving hospital. The staff are amazing and go above and beyond to care for each resident in difficult circumstances. They show a genuine care for each individual, which is partly due to the home being a smaller, more personal environment. She is settled and trusts all the staff to help her with all her daily care. I know the manager, Natalie, is striving every day to make it a happy place for both residents and staff and it shows in the smiles on the faces. I'm sure she would always appreciate more staff though.

A warm welcome from the moment we visited the Berwick. Me and my family knew instinctively what the Berwick would be the best fit for our mum . The staff are warm and caring and always smiling. The attentiveness they show towards the residents is truly touching , you can see it's genuine kindness.

Thank you Team Berwick

Thanks to all for your dedication and kindness.

My mother in law came to Berwick on discharge to assess arrangements. She has had two years of very ill health presenting with unintentional self neglect choices and we had tried care agencies, home care and moving her to warden led accommodation. The transformation in her has been wonderful to see, the worries have reduced and so have the hospital admissions. The manager has taken on an our suggestions and responded without delay and made changes to her bedroom so it is personal, warm and welcoming. The staff know her well and they really do care and show this without effort. No hesitation to recommend.

Mum's home for the last 4 years was at Berwick House and the staff truly were her extended family. Sadly Mum has died due to her dementia but the care and love she received at Berwick was simply amazing and now gives us immense comfort. It is the hardest decision to make when your parent needs the care you can no longer provide but the love and care we as a family, not just Mum, experienced was exceptional and I thank everyone for that.

My Dad moved into Berwick House in early-April.

We live quite a distance from our relative, yet when we arrive we are welcomed and made to feel at home. It is clear that the staff know our relative well and that she is cared for in our absence. They even know how she takes her tea without asking, and these little things are reassuring. The manager is very helpful and understanding too.

I can not recommend Berwick house enough. They cared for my grandmother for over 6years. She was part of their family as much as ours. From day one she flourished. They took care of her every need. She was nearly 101 when she went in their and only a few weeks away from her 108th birthday when she passed away. As a family we know without the love and care she received she would not of lived aslong as she did.

Mum been with Berwick for 3 years. Had excellent care over this time. I have full peace of mind that if she needs anything the staff will look after her. Any communication about Mum is given to me in good time and is very clear. Would recommend 100%.

I am happy that my mother is being well cared for

My father has mixed dementia and has settled into Berwick house rest home the staff are amazing they treat everyone with respect and kindness I visit regular and can honestly say its a joy to visit my dad in such a lovely safe caring environment. All my Dad's needs are met I can tell how settled and relaxed he is it's made me very happy and grateful x

My auntie has been a resident for the past 2 months,I find the staff very friendly and helpful but my biggest concern is I feel there is not enough of them for the residents and the level of care they need ,they are always helpful and they do there best under the circumstances, the manager is very approachable and easy to talk too and feel they are doing there very best to lift the standard of the home , the food is of a reasonable standard I feel more fresh fruit could be available, the rooms are adequate but for personal and dignity reasons i feel they all should be on suite.. the home is satisfactory clean could be of better standard , I feel the home is safely secure, as too value ... i would ask do you feel you are giving the level of care you would expect for your family members for the amount you charge for the service you provide ... i would suggest not...I feel a few small changes could make a big difference to the level of service and care you provid to you residents

Thanks to all the staff xx

My Mother initially came to the home to have some respite following a period of time in hospital. Since this period ended, we decided to make it a permanent placement, and this is down to how wonderful the staff are. Its hard to beat the care and support given at Berwick House. They are engaging and attentive to needs of the individual, which i have witnessed first hand with mum. i do think them for the support they give alone with the peace of mind knowing she is safe.

Recently we have had a changeover of management. The new manager has made it her goal to ensure all residents and their families are a priority. The manager has listened to any queries and has been prompt with her reply. My mum is happy at Berwick and the consistency of staff supports this.

Staff are very nice and pleasant and helpful.

I just want to say a massive thank you to all the staff at Berwick House Rest Home, always so friendly, thoughtful and caring and very accommodating when you visit. Every time I have been in contact for an update on my father, they have got back to me straightaway which is so appreciated as I live over 5 hours away. One member of staff, in particular, has been brilliant so a big thank you to all the staff.

My mother-in-law has been a resident at Berwick House now for just over nine months and I cannot fault the staff in any way. Knowing that she is in a safe secure environment puts our minds at rest and we cannot thank them enough. All the staff go above and beyond to make sure all her needs are met plus keeping us as a family updated every step of the way. It doesn't matter what time of the day we visit we are always made to feel welcome and nothing is too much trouble.

Mum moved to Berwick House in May 2023. The staff and management were welcoming and friendly. They have always been welcoming and friendly throughout the time Mum is in Berwick House. They are always willing to discuss and update me on Mum's state and health changes, both good and bad. They also allow me to pop by and visit at any time, which allows me to visit when I have a bit of time with my tasks and travels. Berwick House, the management and staff provide a safe and secure environment for Mum, and this puts my mind at rest knowing Mum is being cared for.

Mum has been really happy at Berwick House. All the staff are very kind, welcoming and professional. It is a great comfort to know she is well cared for. The staff all engage with her really well and they are also happy to address any questions we may have as a family.