Berwick House Rest Home

My mum has been a resident at Berwick house since September, she is a new person! So calm and relaxed and very settled. The staff from the manager to all the nurses and carers are very easy to communicate with (I enjoy talking to them all) and so helpful. I can relax now knowing that she is safe and cared for.

My Mum has been on placement as a Resident at Berwick Care Home since September 2023. I feel like my Mum is supported with her emotions, as the staff are very caring towards her they give her cuddles and talk to her when she is upset and confused which is a great comfort to me. The staff also help her with dressing, bathing and her medication. She has settled well there, especially in her room which is very homely, comfortable and has a lovely view of the garden. The meals provided are wholesome, comfort food which my Mum always eats leaving nothing on her plate, she also loves the puddings, endless cups of tea, cordial and water supplied throughout the day. I have even been able to bring her cat in to see her which has brought her so much joy and happiness. My Mum also loves the activities, singing, colouring, walks to a nearby park and we have just been told about a trip around the Illuminations with Fish/Chips which I know she will thoroughly enjoy.

Absolutely dreadful place. The staff seem okay, manager is non-existent. The way residents are turned out is disgraceful and never usually in their own clothes. How anyone can be happy with the service provided is beyond me. Even CQC agree it needs improvement and not well-led. Really gone down the pan over the last 6 months, please look elsewhere.

The manager and staff at Berwick House have helped her to settle in with their caring and thoughtful approach to Mum’s requirements. I feel confident that Mum is safe and well looked after in her new environment.

My mum-in-law has just celebrated a big birthday and the staff made her day a very special one. We are always made welcome when visiting as the home has a very happy family-friendly feel. There always seem to be lots of activities for the residents too. So glad we chose Berwick House to care for Mum-in-law as we know she is being cared for and being kept safe, which is very reassuring for the rest of the family.

My mum has been in Berwick House for 3 months now and has settled in really well. I could not be happier with the level of care that she is receiving. The staff are so friendly and always come and chat with the pair of us when I visit. I am always kept up to date with how she is doing.

Thank you, everyone.

We visited my aunt who has recently arrived at the home. We were welcomed by the staff who were extremely friendly. They were very kind and caring to the residents. My aunt's room was spacious, clean and tidy. She said that the food was excellent and after the entertainment, a very plentiful buffet was brought out for both residents and visitors alike. The atmosphere was lovely and caring. Very happy that she is there.

Thank you

My mum has just become a resident of Berwick House, and the management and staff have all been amazing. My mum is very happy here and settled very well due to everyone's care and time given to create a happy and friendly environment for her and all the other residents.

My great Nana is a resident in this care home, and I have nothing but good things to say about them. It’s a worrying time leaving a loved one in the care of others, but here you know they are being looked after, and they are going above and beyond to make sure each resident is being individually cared for. My Nana loves all the staff and can see how comfortable she is with them, which makes us feel more relaxed her living there. We can’t thank the staff enough for all they do, and I would definitely recommend this care home.

My mother has been cared for at Berwick House for the past year and I'm truly impressed with her care. She seems so happy and content there which gives me such peace of mind knowing she is being looked after so well by an excellent caring team.

My mum has been in Berwick House for 3 years and has always had very good care. The staff have a good relationship with my mum and she has come on leaps and bounds. Thank you to all the staff for helping with my mum.

It has been a difficult transition for Mum due to the covid situation. Staff have kept me up to date on anything Mum has needed.

Since my mother-in-law has been in Berwick House (Jan 2020), we have nothing but praise for the staff and management and we are reassured that she is in the best home for her.

So happy for her - it's a home from home.

Lovely staff and good management. Clean and good meals. Welcoming feeling. Staff are relaxed and caring. They are like a little family.

Our auntie had to move directly into residential care from hospital and as we live over 100 miles away from her it was a daunting situation to find the right home. Fortunately for us, a nurse with experience of Berwick House Care Home recommended the team and we couldn't be more grateful, our auntie has settled in quickly and we have no concerns over her care and safety.

The management's first concern is for the care and health of residents.

Mum is extremely happy here. The staff are really friendly and caring and nothing is too much trouble.