Berwick House Rest Home

1 Berwick Road, Blackpool FY4 2PT
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9.5 58 Reviews
  • Berwick House Rest Home, Blackpool
Berwick House Care Home is a delightful detached house set in its own grounds.

There are many facilities within easy reach of the home, including a general Post Office, various shops and a number of churches.

The Home and the grounds are fully equipped for wheelchair mobility, enabling Residents to retain their freedom and independence.

At Berwick House large attractive rooms are provided, most of which are en-suite. All Residents have a choice of room when possible and are encouraged to personalise it and make it their home.

Hospitality, comfort, dignity and care are the values of Berwick House Care Home and combined with its excellent facilities the home provides a comprehensive care service in a non-institutionalised setting.

The home has an established continuous programme of maintenance and refurbishment and has a nurse call system in every room in order for Residents to be able to summon speedy assistance.

A lift and a stair lift are provided to enable immobile or infirm residents and visitors to move easily between floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Steeden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Berwick House have protected meal times.

Parking

  • On the street parking.

Berwick House Rest Home Reviews (58)

9.5

Berwick House Rest Home has a Review Score of 9.5 (9.548) out of 10, based on 17 reviews in the last 2 years.
Over all time Berwick House Rest Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Berwick House Rest Home
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Total of 58, showing 21-40
Review from K G (Niece of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited my aunt who has recently arrived at the home. We were welcomed by the staff who were extremely friendly. They were very kind and caring to the residents. My aunt's room was spacious, clean and tidy. She said that the food was excellent and after the entertainment, a very plentiful buffet
was brought out for both residents and visitors alike. The atmosphere was lovely and caring. Very happy that she is there.
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to review our home. It is wonderful the hear how happy you are with all aspects of the home, particularly the kind, caring and friendly team. I will share you lovely comments with all the team.

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Review from M P (Son of Resident) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Berwick now over 3 months I can't thank the manager and her wonderful staff enough for settling and re-assuring both my mum and myself
The communication has been A1.
It can be a difficult time for all concerned but Berwick have made that pathway without issues.
Her room is nice
her care is excellent the new meal menus are fantastic and we are always made welcome from the friendly staff when visiting my mum.
There is always good thing going on with all the resident's garden partys, sing alongs, walks out etc along with internal building upgrades making Berwick care home an excellent choice
Thank you
Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely. We are pleased to hear how well your mum has settled into the home and how much she is enjoying life in the home and how reassured you are with her care and support the home provides. I will share your comments with all the team.

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Review from Paul B (Son of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had reservations about Mum going into the home. Had a good tour from the manager. Was able to choose a nice room. Mum has appeared to settle better than I thought. Has been kept busy through activities. I know she is now eating/drinking well and being kept clean - something she was not able to do living
on her own. Her medication has been reviewed and changed to suit her - again something I was unable to achieve while she was living independently. I know she is safe and communication from the manager during this settling-in period has been exemplary and helped assuage any fears me and my wife had in this process. All the staff have been excellent and Mum tells me every time I visit that they are all lovely.
Reply from lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to complete a review. It is lovely to hear how well your mum has settled in and about the excellent care your mum is receiving, giving you complete peace of mind. I will share your comments with all the team.

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Review from Tracy J (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just become a resident of Berwick House, and the management and staff have all been amazing. My mum is very happy here and settled very well due to everyone's care and time given to create a happy and friendly environment for her and all the other residents.
Reply from lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how settled your mum is after such a short time. The team at Berwick House are fantastic. I'll share your lovely comments with the team.

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Review from Kaisha E (Great-granddaughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great Nana is a resident in this care home, and I have nothing but good things to say about them. It’s a worrying time leaving a loved one in the care of others, but here you know they are being looked after, and they are going above and beyond to make sure each resident is being individually cared
for. My Nana loves all the staff and can see how comfortable she is with them, which makes us feel more relaxed her living there. We can’t thank the staff enough for all they do, and I would definitely recommend this care home.
Reply from Piriya Suresparan, Marketing at Berwick House Rest Home

Thank you so much for your kind words, Kaisha. We really appreciate you taking the time out to share your experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Berwick. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from T B (Daughter of Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for at Berwick House for the past year and I'm truly impressed with her care. She seems so happy and content there which gives me such peace of mind knowing she is being looked after so well by an excellent caring team.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Berwick House Rest Home

We really appreciate you taking the time out to share your experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Berwick.

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Review from J B (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Berwick House for 3 years and has always had very good care. The staff have a good relationship with my mum and she has come on leaps and bounds. Thank you to all the staff for helping with my mum.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Berwick House Rest Home

Thank you very much for taking the time to share your experience. It is our pleasure to care for your mum.

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Review from Catherine B (Daughter-in-law of Resident) published on 5 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has been in Berwick House (Jan 2020), we have nothing but praise for the staff and management and we are reassured that she is in the best home for her.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Berwick House Rest Home

Thank you for your kind words, Catherine, I will pass on your positive review to the team.

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Review from Wendy I (Daughter of Resident) published on 5 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult transition for Mum due to the covid situation. Staff have kept me up to date on anything Mum has needed.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Berwick House Rest Home

Wendy, Thank you for your kind words about the home! I am very proud of all our staff - they work so hard and always show kindness and compassion.

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Review from E G (Friend of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home with lovely staff and management. I couldn't wish for my best friend to live anywhere else. On my first visit to the home, I was met at the door with a smile.
That smile put all the horror stories of care homes out of the window.
My friend is clean, well-fed and looked after.
The home
was clean, tea and snacks were made available, and the atmosphere was great having old-time music playing softly in the background.
So happy for her - it's a home from home.
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Review from Lisa S (Friend of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and good management. Clean and good meals. Welcoming feeling. Staff are relaxed and caring. They are like a little family.
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Review from K B (Nephew of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our auntie had to move directly into residential care from hospital and as we live over 100 miles away from her it was a daunting situation to find the right home. Fortunately for us, a nurse with experience of Berwick House Care Home recommended the team and we couldn't be more grateful, our auntie
has settled in quickly and we have no concerns over her care and safety.
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Review from Ann E (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff speak to the residents with dignity. The staff show a compassion and care to the residents.
The management's first concern is for the care and health of residents.
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Review from E B (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is extremely happy here. The staff are really friendly and caring and nothing is too much trouble.
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Review from M C (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is always very pleasant and approachable, easy to get hold of.
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Review from Wendy H (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and appear very knowledgeable. Any questions I have are always dealt with by management. Great team.
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Review from Adele S (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and informative, nothing too much trouble. Mum is happy and well which is our main concern.
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Review from N M (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and the staff really do face some challenging people, they are extremely patient.
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Review from Carl E (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care to be of great quality. The staff are always friendly and willing to help. The home is proactive in ensuring my relatives' needs are considered and acted upon even through times where my relative was having difficulties adjusting to the change in environment.
The home staff are
professional, considerate and always prepared to listen to any concerns we have had.
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Review from J S (Daughter of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit my mother approximately once a month.
The staff are all very friendly and pleasant.
They are all very caring and patient to everyone.
I've always been happy with the home.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Berwick House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Berwick House Rest Home is calculated as follows: ( (139 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berwick House Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Natalie

Natalie Steeden

Job Title: Care Home Manager Joined: 2025

Natalie is the Home Manager at Berwick House Care Home. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental Health issues.


Natalie started her care career 19 years ago with us at Berwick House and has worked her way to the role of manager following the completion of her Level 6 in Management. Natalie is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berwick House Rest Home to verify any information. View our terms and conditions. Berwick House Rest Home has an Enhanced Service - more info.