Berwick House Rest Home

1 Berwick Road, Blackpool FY4 2PT
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9.5 58 Reviews
  • Berwick House Rest Home, Blackpool
Berwick House Care Home is a delightful detached house set in its own grounds.

There are many facilities within easy reach of the home, including a general Post Office, various shops and a number of churches.

The Home and the grounds are fully equipped for wheelchair mobility, enabling Residents to retain their freedom and independence.

At Berwick House large attractive rooms are provided, most of which are en-suite. All Residents have a choice of room when possible and are encouraged to personalise it and make it their home.

Hospitality, comfort, dignity and care are the values of Berwick House Care Home and combined with its excellent facilities the home provides a comprehensive care service in a non-institutionalised setting.

The home has an established continuous programme of maintenance and refurbishment and has a nurse call system in every room in order for Residents to be able to summon speedy assistance.

A lift and a stair lift are provided to enable immobile or infirm residents and visitors to move easily between floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Steeden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Berwick House have protected meal times.

Parking

  • On the street parking.

Berwick House Rest Home Reviews (58)

9.5

Berwick House Rest Home has a Review Score of 9.5 (9.548) out of 10, based on 17 reviews in the last 2 years.
Over all time Berwick House Rest Home has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Berwick House Rest Home
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Total of 58, showing 41-58
Review from Jim W (Son-in-law of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berwick House. Proves excellent service to residents and family for the last 3 years since my mother-in-law came here.
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Review from Valerie B (Partner of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have entered Berwick House a few times to visit. Staff are always very pleasant and professional in every way. They always treat visitors with respect as the patients they give them respect and dignity at all times. Berwick House safety is good. Berwick House is always clean and well-managed everyone
knows what everyone is doing and where everyone is.
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Review from Catherine R (Wife of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well looked after he is warm and safe. The staff are very pleasant at all times.
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Review from John R (Son of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to visit my Dad and he always seems happy and chirpy with the staff. They treat him as if he is their own. Always feel welcome.
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Review from M T (Daughter-in-law of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother-in-law had lived at this care home for 10 years and throughout all that time, we were very pleased with how she was cared for.
Our experiences of the home have all been extremely good.
They kept us informed of all things when and as they arose.
They were great, very caring and respectful,
we have nothing but praise for the manager and all the staff.
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Review from C R (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful. They have gone the extra mile in trying to deal with my mum's behaviour which can be challenging. They spend precious time in trying to find things which make her less anxious.
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Review from D C (Relative of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and manager have been very helpful and supportive during the residents stay. The home is well presented kept very clean and tidy with attentive and caring staff.
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Review from K G (Granddaughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Berwick House Care Home is warm and friendly. The staff are well trained in the main area for this home which is dementia.
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Review from Kay L (Niece of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm atmosphere when entering the building. All the staff are very friendly and offer tea or coffee as soon as you arrive. There is a friendly banter with staff and residents which makes a relaxed atmosphere. I don't get to see my uncle very often as I live near London. I ring him every week
and the staff are always willing to find him and pass him the phone so we can have a chat. The manageress keeps me updated with any medical needs he might have. My uncle seems very content.
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Review from S D (Daughter of Resident) published on 28 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home to be a friendly environment and ideal and compassionate for mums care. I do worry that there are times when I can't find a carer and I'm afraid mum will fall when not watched.
I assume there isn't enough staff to watch all the lounges at once.
The staff clearly love their job
and obviously have the residents best interests at heart.
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Review from Jason T (Son of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home for my lovely mother. Excellent staff, lovely bedroom for my mum. The care home itself was always clean and well looked after. Never once had any concerns after visiting my mum. I spent almost ten years visiting 4-5 times a week. Always felt at home. Cannot praise Berwick House and
its staff enough.
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Review from G C (Husband of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been resident at Berwick House for two years. Her condition has deteriorated significantly in that time. She is no longer able to walk, talk, read or write and can barely feed herself.
But the staff have always treated her with dignity and compassion.
I feel confident that they will continue
to do their best to look after her well and ensure she has everything she needs, even when I am unable to visit personally (because of holidays or illness). I have never witnessed the staff shout at or ill-treat patients in any way.
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Review from Beverley W (Daughter-in-law of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berwick House is a caring welcoming place. The staff are always helpful and willing to answer any questions. The staff show so much compassion to the residents. My father was also a resident here before he passed away and would recommend Berwick House to people.
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Review from Stephen M (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found Berwick House to be a well-led team of committed workers trying to cope with a demanding set of clients needing a lot of looking after. Money has been spent to try and improve the home and I believe the owners of the home are committed to spend where necessary.
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Review from Sidney W (Husband of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very amicable and friendly staff, very obliging. Everything seems adequate and no complaints.
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Review from R D (Daughter of Resident) published on 1 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care my mum was given was really good my mum seemed to like being in this home. All staff were very kind and helpful. Plenty of activities and my mum was taken out most days.
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Review from John I (Son of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, friendly staff who are very caring for their patients/residents. The home is well looked after, always smells clean. I am very impressed with my mother's care, she has never complained.
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Review from David R (Son of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the home appears to be very clean. The manager comes across as extremely professional and courteous, always on hand to answer any questions or queries that might come up. Staff are equally of a friendly manner and appear to be very attentive. My mother seems happy and the working overall
atmosphere seems very relaxed and comfortable. Mother is at her most mobile for the last few years thanks to the dedication of the home. Thank you!!
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Berwick House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Berwick House Rest Home is calculated as follows: ( (139 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berwick House Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Natalie

Natalie Steeden

Job Title: Care Home Manager Joined: 2025

Natalie is the Home Manager at Berwick House Care Home. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental Health issues.


Natalie started her care career 19 years ago with us at Berwick House and has worked her way to the role of manager following the completion of her Level 6 in Management. Natalie is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berwick House Rest Home to verify any information. View our terms and conditions. Berwick House Rest Home has an Enhanced Service - more info.