Berwick House Rest Home

The staff are very friendly and appear very knowledgeable. Any questions I have are always dealt with by management. Great team.

Everyone is always very pleasant and approachable, easy to get hold of.

Staff are friendly and informative, nothing too much trouble. Mum is happy and well which is our main concern.

The home is very friendly and the staff really do face some challenging people, they are extremely patient.

I've always been happy with the home.

The home staff are professional, considerate and always prepared to listen to any concerns we have had.

Berwick House. Proves excellent service to residents and family for the last 3 years since my mother-in-law came here.

I have entered Berwick House a few times to visit. Staff are always very pleasant and professional in every way. They always treat visitors with respect as the patients they give them respect and dignity at all times. Berwick House safety is good. Berwick House is always clean and well-managed everyone knows what everyone is doing and where everyone is.

My husband is well looked after he is warm and safe. The staff are very pleasant at all times.

I come to visit my Dad and he always seems happy and chirpy with the staff. They treat him as if he is their own. Always feel welcome.

They were great, very caring and respectful, we have nothing but praise for the manager and all the staff.

The staff are very friendly and helpful. They have gone the extra mile in trying to deal with my mum's behaviour which can be challenging. They spend precious time in trying to find things which make her less anxious.

The staff and manager have been very helpful and supportive during the residents stay. The home is well presented kept very clean and tidy with attentive and caring staff.

I find Berwick House Care Home is warm and friendly. The staff are well trained in the main area for this home which is dementia.

A very warm atmosphere when entering the building. All the staff are very friendly and offer tea or coffee as soon as you arrive. There is a friendly banter with staff and residents which makes a relaxed atmosphere. I don't get to see my uncle very often as I live near London. I ring him every week and the staff are always willing to find him and pass him the phone so we can have a chat. The manageress keeps me updated with any medical needs he might have. My uncle seems very content.

The staff clearly love their job and obviously have the residents best interests at heart.

Amazing care home for my lovely mother. Excellent staff, lovely bedroom for my mum. The care home itself was always clean and well looked after. Never once had any concerns after visiting my mum. I spent almost ten years visiting 4-5 times a week. Always felt at home. Cannot praise Berwick House and its staff enough.

I feel confident that they will continue to do their best to look after her well and ensure she has everything she needs, even when I am unable to visit personally (because of holidays or illness). I have never witnessed the staff shout at or ill-treat patients in any way.

Berwick House is a caring welcoming place. The staff are always helpful and willing to answer any questions. The staff show so much compassion to the residents. My father was also a resident here before he passed away and would recommend Berwick House to people.

I have found Berwick House to be a well-led team of committed workers trying to cope with a demanding set of clients needing a lot of looking after. Money has been spent to try and improve the home and I believe the owners of the home are committed to spend where necessary.