Barchester Glenroyd

Whitegate Drive, Blackpool FY3 9HF
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9.7 84 Reviews
  • Barchester Glenroyd, Blackpool
Built on the site of the old Glenroyd Maternity Hospital, Glenroyd is located in a quiet district of central Blackpool, yet only minutes away from the beautiful Stanley Park, the seafront and the famous Blackpool Tower.

Glenroyd provides high-quality 24-hour nursing care, along with fantastic facilities and services for those living with dementia on the dedicated 'memory lane community'. The team of highly qualified and attentive staff focus on the individual needs of each resident, creating a uniquely tailored care plan for each person.

The dedication of the staff can be seen across the board in catering, hospitality and the implementation of a varied activities programme.

Choosing a care home can be a daunting process and the home is keen to provide help and support to guide residents and families.

The home endeavours to find out and learn all that staff can to provide the best possible service, tailored to individual needs and wants.

Glenroyd welcome visitors at any time and are happy to offer helpful advice, so please feel free to call or to drop in.

Care Provided by Barchester Glenroyd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Glenroyd to find out the exact price for your requirements.

Contact Barchester Glenroyd to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Glenroyd to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Yvonne Hand (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Limited parking

9.7

Barchester Glenroyd has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Glenroyd has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Glenroyd
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Total of 84, showing 61-80
Review from Jane C (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Conclusion:- An excellent facility. So pleased I found it for my mother. A caring atmosphere, staff attentive and the activities staff are absolutely first-rate. Would definitely recommend.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Adele D (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During my mum’s stay at Glenroyd, the staff have always been extremely friendly and helpful. The staff efforts during the Covid crisis to make sure the whole family can keep in touch with Mum via video has been very much appreciated and provided some comfort. Everyone seems to genuinely care about the
residents in their care, organising VE Day parties in the garden and day to day activities to keep the boredom away. When you walk through the door for a visit, it’s like being welcomed into a friend’s home. I can’t praise the staff enough.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd
Thank you for taking the time to review our home, the VE celebrations were a great hit and the weather was lovely and everyone enjoyed the time in the garden. We value all feedback as this helps us to…read more
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Review from Micha R (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is staying on The Memory Lane unit on the third floor, she suffers from double dementia and Alzheimer’s is a lovely lady in her late nineties but can be very difficult at times. The staff here are the most caring people from Carers to Admin to Chef. They are the most approachable welcoming
and happy staff I have experienced. Their care of my mother physically and mentally is second to none and over the last few years, my mother has sampled five other Care Homes which do not compare with Glenroyd in any shape or form.
This is an exceptional Home with exemplary service to their residents.
I am constantly updated on my mother’s welfare and I am able to visit unannounced at any time of the day or night with always a smiling welcome.
I even take my dog with me which my mother and the other residents really enjoy. On the ground floor, there is a lounge stocked with teas coffee, fresh-baked biscuits leading to a small conservatory and garden. I am able to take mother here to relax.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd
Thank you for your review and taking the time to share your positive experience of the home as a family. We value all feedback as this helps us to improve our service where required. Thank you also…read more
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Review from Pat V (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care our mother has received during her stay at Glenroyd Home has been excellent from all the carers. Nothing has been to much trouble, when she has been low or feeling out of sorts, especially at this time with the Corona-Virus.
They have worked amazingly to keep the virus at bay from the home
and the residents.
Our mother has been particularly feeling out of sorts but the staff have encouraged and coaxed her along the way to feeling better with their unfaltering care and consideration. So to them all, we wish as a family to say a very big thank you, you have wonderful staff working with you. Thank you to you all.
Reply from Chelsea Boyd, Activities Coordinator at Barchester Glenroyd
Hello Pat, Thank you for your positive feedback and words of encouragement during this difficult and challenging period for everyone. We value all feedback as this helps us to improve our service…read more
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Review from E B (Granddaughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The experience on the ground floor is fab. It's lovely downstairs. It has an amazing outside garden where the residents on the ground floor can go and have a drink and cake. Sometimes no cups no coffee and no milk. On the second floor isn't anything to look at except the car park. It would be great
if someone from the second floor could bring the residents down to the garden. Large wide corridors easy wheelchair access and decorated lovely.
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Review from Warren B (Stepson of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Glenroyd are truly outstanding in their care, commitment and compassion. My stepfather was a resident whilst receiving palliative care. His last weeks spent in the care of Glenroyds wonderful team was unbelievably good, every single team member from the management to the care team
was personal, compassionate, caring, attentive, passionate and amazing. They looked after myself, my mum and the whole family visiting throughout, always on hand to answer questions, care for my dad's needs and ours. I cannot thank them enough, they made a terrible situation bearable and made a true difference to my mum's wellbeing, my step dads last days and nothing was ever too much trouble. They have restored my faith in humanity, there are good people in the world and Glenroyd has them in abundance within their special and lovely team.
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Review from Keith B (Son of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on the 1st floor with my mum who was 'end of life' (and before this) were very kind, sincere and considerate of her needs and my own. The care home, in general, have very pleasant staff who always are pleasant and smiling when entering the home.
Excellent care home overall.
Thank you for
all the support and help at such a sad time.
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Review from Jacqueline B (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Glenroyd in Blackpool is an excellent place where after years of caring for mum to feel assured that she is cared for and looked after. The staff and management are excellent and are both caring and professional. Keep up the excellent work.
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Review from Ian G (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff numbers has been an issue in the past.
Reply from Tracy Hough, G M at Barchester Glenroyd
It is our pleasure to support MR G. Thank you very much for your kind comments.
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Review from Jack B (Husband of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is better than I could have expected. One hears horror stories about care homes but this exceeds all my expectations. Memory Lane staff are all first class and treat patients with respect, honesty and friendliness. So as long as these extremely high standards continue, I'd have no doubts,
were I to live here myself, about the loving care offered. Thank you staff!
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you very much, Mr B, your lovely comments will be passed onto the staff.
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Review from David P (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walk into the Gelnroyd, we had nothing but friendship and kindness given to us.
All the staff made it feel like home for our dad.
As a family, we could rest knowing dad was so well looked after by all the staff, who became friends to us all.
Reply from Tracy Hough, GM at Barchester Glenroyd
We were honoured to care for your father and to have the pleasure of not only his but your and your brothers company. Thank you for entrusting Dad into our care. The staff loved Dad very much.
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Review from Michael P (Son of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the best things my brother and I did for my dad was to put him into the caring hands of the staff of Glenroyd nursing home. There understanding of his needs was excellent. The care home was a lovely place but more importantly the staff, and I mean all the staff, were lovely towards my dad. They
treated him with dignity and absolutely nothing was too much trouble. All enquiries about my dad's progress were explained to us in a manner that we could understand.


I really cannot praise and thank them highly enough.
A Big Heartfelt 'Thank You' to them all.

Reply from Tracy Hough, GM at Barchester Glenroyd
It was our pleasure to care for your father and you are always welcome visitors to the Home. Thank you for your lovely comments, I will pass them to all the staff.
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Review from William L (Husband of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents and 'family' are looked after 24 hours. Nothing is too much bother. I can go home at night with peace of mind (thanks). Made a lot of new friends.
Reply from Tracy Hough, GM at Barchester Glenroyd
It is our privilege to care for your wife and we are very happy you can trust us to care for her well. We look forward to your visits.
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Review from Leslie H (Respite Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Place and staff good.
Food could be a lot better but service great.
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you for your kind comments. I will pass the message to the team.
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Review from Joseph S (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 3 months my mother has been at Glenroyd, we have found the rooms, canteen etc to be kept really clean. The food has been excellent and most of all, the staff are very caring and pleasant in what is sometimes not so nice conditions. Well done to all staff from a very pleased son.
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you Mr Swallow, I will pass your lovely comments to the team. They will be happy to receive them.
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Review from Karen T (Daughter-in-law of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was well looked after, she became more confused with her surroundings. This was not a problem to any of the management or staff. Safeguarding steps were taken fast for Mum's benefit, calls made to the family also done straight away. This resulted in Mum being moved to a safer unit once the family
consented. We were very happy how Mum's wellbeing and safety was managed. Staff are friendly, helpful and very supportive. This was for respite and we have already rebooked.
Reply from Tracy Hough, G M at Barchester Glenroyd
Thank you so much for your lovely comments. We look forward to caring for Mum again.
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Review from Yvonne C (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is very happy living in Barchester Glenroyd and as a family we are. She has been here for 4 years! The staff and management that are here now are brilliant, friendly, helpful, nothing too much trouble. We are happy with the care Mum receives and very thankful that we still have her with us.
Reply from Tracy Hough, G M at Barchester Glenroyd
You are part of OUR family and it is very kind of you to compliment our care. Thank you. I will make sure the staff are aware of the lovely feedback.
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Review from Stephen G (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been in Glenroyd care with my Father for the past two years. We cannot fault the cleanliness of the home, from the rooms, kitchen, dining and sitting areas. The food is very good. The personal care and hygiene provided by the care and nursing staff is excellent. There are no smells that you
get in many homes.
The manager keeps a very well run home. She and all the staff are a credit to your organisation.
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you all so much. We are delighted to be able to care for Dad and thank you so much for your lovely comments.
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Review from Jennifer K (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was well cared for. The staff were very friendly, it was like a family. I was kept well informed of her care. The home was always clean and comfortable. There were always activities going on.
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
Thank you very much for your kind comments. I will pass them on to the team.
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Review from Patricia M (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was well cared for and staff were excellent. Even though we visited my mum often we were always kept informed. The rooms were always clean and homely and the food was good.
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
Thank you very much for your kind comments I will pass them on to the team.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Barchester Glenroyd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Barchester Glenroyd is calculated as follows: ( (159 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 210 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Glenroyd is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (7)

Yvonne

Yvonne Hand

Job Title: General Manager Joined: 2023

Hello, my name is Yvonne, and I am honoured to be the General Manager at Glenroyd Care Home.


My journey with Glenroyd began as an agency nurse, and I quickly became attached to the home’s warm, family-like atmosphere. After consistently returning for over a year, I officially joined as Deputy Manager in June 2023 and was thrilled to be promoted to General Manager in November 2024. The sense of community here is truly special. The sense of community here is truly special.


Previously, I worked as a Ward Sister at Southport Hospital, working on an acute frail elderly ward, an acute medical short-stay unit, and specialising in diabetes care. Caring for the elderly is my passion, and I am privileged to build meaningful relationships with our residents and their families.


As part of the management team, my priorities include ensuring the safety of our residents, providing person-centred care, and enabling them to lead fully enriched lives. We are committed to delivering the highest quality of care, ensuring that each resident feels at home and their families have peace of mind knowing their loved ones are in caring and professional hands.


I look forward to welcoming you to Glenroyd very soon!

Sally

Sally Moore

Job Title: Home Administrator Joined: 2018

My name is Sally and I am the Home Administrator at Glenroyd. It is my role to support the General Manager by maintaining the administration, HR and financial systems within the home. I joined Barchester as the admin assistant in August 2018, I feel at home and love all that Barchester stands for! I hope that I can utilise my skills and knowledge and only add to the amazing care that goes on at home. I will be here to help families as they find the right care for their loved ones and navigate their way around fees and funding. I will always be here with a warm welcome and happy to assist with any enquiries you may have.

Debbie

Debbie Charlton

Job Title: Administrator Assistant Joined: 2022

Hi, my name is Debbie, and I am the Administrator Assistant at Glenroyd. I began my journey with Barchester in 2022 as a Care Assistant. When the position of Administrator Assistant became available, I eagerly joined the admin team.


In my role, I not only manage front-of-the-house duties but also support the Home Administrator to ensure the smooth running of the home on a daily basis. I am always available to offer support to the relatives of our residents and to assist the management team. I love being part of the Glenroyd team and strongly believe in Barchester’s values and principles.

Julie

Julie Griffiths

Job Title: Head Housekeeper Joined: 2008

Hello, my name is Julie I have worked at Glenroyd since 2008 as a domestic in 2019, I took over as head housekeeper. I like working with the housekeeping team, and I love talking to residents and making sure their rooms are clean and tidy, also getting everyone involved where possible. I want to help residents remain as independent as possible.


I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.

Agata

Agata Prendota

Job Title: Activities Coordinator Joined: 2014

Hi, my name is Agata Prendota and I am the activities coordinator here at Glenroyd. I have worked at Glenroyd since 2014 and in April 2022 transferred to activities. I developed a strong relationship with many of our residents and their families. This has helped me to create a tailored activities program focused on maximizing everyone’s well-being, independence, and social engagement.


It is my goal to create a stimulating environment that enables me to provide imaginative, fun, and motivational activities that suit every interest and ability. My infectious enthusiasm and creative approach are the key to inspiring our residents and staff to get involved in activities both within the home and in the local community.


I am passionate about my role and especially the challenge of coming up with new ways to engage as many residents as possible in daily activities.

Adrian

Adrian Harrison

Job Title: Head of Maintenance Joined: 2024

Hi, my name is Adrian Harrison, and I joined the Glenroyd team in May 2024. With a background in the care industry, I have a deep passion for creating safe and comfortable environments for our residents.


At Glenroyd, the well-being of our residents is at the heart of everything we do. The maintenance team and I are dedicated to upholding the highest standards, ensuring that our home remains not only safe and workable but also aesthetically pleasing for everyone in our care.


Together, we work diligently to achieve our maintenance goals and enhance the quality of life for our residents. I look forward to continuing this important work and making a positive impact in our community.

Mark

Mark Ogden

Job Title: Hairdresser Joined: 2021

Hi. My name is Mark, and I am Glenroyd’s hairdresser. I am here weekly on Thursdays. I love pampering and making our residents look fabulous!

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