Barchester Glenroyd

1 Glenroyd Close, Whitegate Drive, Blackpool FY3 9HF

Built on the site of the old Glenroyd Maternity Hospital, Glenroyd is located in a quiet district of central Blackpool, yet only minutes away from the beautiful Stanley Park, the seafront and the famous Blackpool Tower. They provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities and regular music therapy sessions for residents.

Group: Barchester Healthcare Ltd

Person in charge: Tracy Hough (Senior General Manager)

Local Authority / Social Services: Blackpool Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 78

Shared Rooms: 0

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Limited parking

Latest Care Quality Commission* Report on Barchester Glenroyd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Barchester Glenroyd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Barchester Glenroyd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Barchester Glenroyd is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 119 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.513 Points relating to the number of positive Reviews for Barchester Glenroyd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 8 Reviews ÷ 15.6 Target = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Barchester Glenroyd has a Review Score of 9.2 (9.227) from 10 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Glenroyd?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Glenroyd

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

In the 3 months my mother has been at Glenroyd, we have found the rooms, canteen etc to be kept really clean. The food has been excellent and most of all, the staff are very caring and pleasant in what is sometimes not so nice conditions. Well done to all staff from a very pleased son.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Tracy Hough, GM at Barchester Glenroyd responded to this review on 11 May 2018:

Thank you Mr Swallow, I will pass your lovely comments to the team. They will be happy to receive them.

Mum was well looked after, she became more confused with her surroundings. This was not a problem to any of the management or staff. Safeguarding steps were taken fast for Mum's benefit, calls made to the family also done straight away. This resulted in Mum being moved to a safer unit once the family consented. We were very happy how Mum's wellbeing and safety was managed. Staff are friendly, helpful and very supportive. This was for respite and we have already rebooked.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   5 out of 5

Tracy Hough, G M at Barchester Glenroyd responded to this review on 25 Apr 2018:

Thank you so much for your lovely comments. We look forward to caring for Mum again.

My Mum is very happy living in Barchester Glenroyd and as a family we are. She has been here for 4 years! The staff and management that are here now are brilliant, friendly, helpful, nothing too much trouble. We are happy with the care Mum receives and very thankful that we still have her with us.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   5 out of 5

Tracy Hough, G M at Barchester Glenroyd responded to this review on 25 Apr 2018:

You are part of OUR family and it is very kind of you to compliment our care. Thank you. I will make sure the staff are aware of the lovely feedback.

We have been in Glenroyd care with my Father for the past two years. We cannot fault the cleanliness of the home, from the rooms, kitchen, dining and sitting areas. The food is very good. The personal care and hygiene provided by the care and nursing staff is excellent. There are no smells that you get in many homes.
The manager keeps a very well run home. She and all the staff are a credit to your organisation.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   5 out of 5

Tracy Hough, GM at Barchester Glenroyd responded to this review on 18 Apr 2018:

Thank you all so much. We are delighted to be able to care for Dad and thank you so much for your lovely comments.

My mother was well cared for. The staff were very friendly, it was like a family. I was kept well informed of her care. The home was always clean and comfortable. There were always activities going on.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   5 out of 5

Tracy Hough, Senior General Manager at Barchester Glenroyd responded to this review on 23 Feb 2018:

Thank you very much for your kind comments. I will pass them on to the team.

My mum was well cared for and staff were excellent. Even though we visited my mum often we were always kept informed. The rooms were always clean and homely and the food was good.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   4.5 out of 5

Tracy Hough, Senior General Manager at Barchester Glenroyd responded to this review on 23 Feb 2018:

Thank you very much for your kind comments I will pass them on to the team.

A very pleasent experience, one I would recommend to anyone.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   4.8 out of 5

Tracy Hough, Senior General Manager at Barchester Glenroyd responded to this review on 26 Jan 2018:

It has been our pleasure to support you and thank you for your lovely comments.

My uncle has been in the Glenroyd nursing home for 18 months and the overall management of the home has slowly slipped to an unacceptable level. The home has had 5 managers in the last 18 months who have promised to do everything I have asked them to. The nurses have supported my uncle as best they can with the time they have got. The nursing staff have reduced dramatically so they don't have as much time now to help support him. This home was previously under special measures 5 years ago and cannot be far off again.
My uncle is moving to a new home soon when a place is available and I will be applying for CHC funding but the paperwork hasn't been kept up to date.

How likely would you be to recommend Barchester Glenroyd? Extremely Unlikely

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Average Rating:   3.3 out of 5

Tracy Hough, Senior General Manager at Barchester Glenroyd responded to this review on 31 Oct 2017:

Thank you for your comments, which we will use to continually improve our service. As the new General Manager, I trust we will address the concerns raised and continue to provide a high standard of care at the Glenroyd Nursing Home.

My father is residing here. The staff are very good and so kind and patient. The meals provided are nutritional and they can have drinks and biscuits whenever they like. My family feel secure knowing he is being looked after and cared for.
Thank you to all the staff at Glenroyd.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   4.8 out of 5

I came into Glenroyd first week in March and as I came through the front door the welcome was excellent and everybody was so nice and kind and the establishment was 100% up to standard and can't be faulted. I would like to stay as it is my wish to spend my time here for a very lovely time as it has got a lovely garden which you can go and relax and enjoy peoples company.

How likely would you be to recommend Barchester Glenroyd? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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