Cherry Trees Care Home

Cherrys Road, Cundy Cross, Barnsley S71 5QU

Group: Burlington Care

Person in charge: Keeley Oxley (Manager)

Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 69

Shared Rooms: 10

Rooms with ensuite WC: 37

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Cherry Trees Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Cherry Trees Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Cherry Trees Care Home is calculated as follows: ( (67 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 108 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.337 Points relating to the number of positive Reviews for Cherry Trees Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17.8 Target = 0.337

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Cherry Trees Care Home has a Review Score of 8.8 (8.809) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cherry Trees Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Cherry Trees Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My grandfather spent the last few months of his very long life (he was 96 when he passed) in Cherry Trees Care Home. We always found the staff to be friendly and helpful and regularly went above and beyond expectations. The family could visit when it was convenient for us and as often as we liked. Grandad was always comfortable and was cared for in the best possible way.

How likely would you be to recommend Cherry Trees Care Home? Likely

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Average Rating:   4.5 out of 5

My father had to go into a care home because my sister, who had looked after him for years, became too ill herself to look after him. Initially, we chose Cherry Trees because it was convenient and offered value for money. As time went on, my father's existing medical conditions took their toll and, at the grand old age of 96, he entered the last phase of life. We could not have wished for kinder people to look after him at a very difficult time. All the staff were professional, considerate and genuinely caring. Nothing was too much trouble to help make him comfortable and feel at peace.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Cherry Trees Care Home staff provided everything our old dad needed until he passed away peacefully. The carers were all very kind, nothing was too much trouble for them. They treated him just as his own family did, meeting his needs day and night. We are confident that this care home is first class in providing peace of mind for relatives when dad's such as ours needed 24-hour care. I cannot express how grateful I am for all the concern showed towards us all when visiting him.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been a resident here for 10 years and is very comfortable and happy.
In all those years, she has never had pressure sores nor has her dignity been compromised.
Her wishes of being seen to by female carers for toileting and bathing has always been adhered to.
The range of activities is wide and varied and residents are encouraged and assisted to join in.
Relatives are kept fully informed of the client's well-being and are always welcome at any time at the home.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am more than satisfied with the care and attention my husband has received at the care home. They have seen to his every need, including hospital visits when necessary.
Staff are friendly and helpful and he seems settled.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

It's a good care home and the staff are good to me. Great things are happening all the time and the residents are nice and I have made very good friends.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

When my sister came into this home almost one year ago there were plenty of carers for the residents, unfortunately as time has gone on the carers have left and not been replaced. This has had an effect on morale in your workers, my sister does not always have a shower everyday which I feel is necessary as she has a stoma and urine bag it also upsets her. My other concern is the cleaning of her room. I know her furniture does not get pulled out every month. The carers you do have please try to keep them as they are an asset to the home, polite, caring and chatty.

How likely would you be to recommend Cherry Trees Care Home? Unlikely

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Average Rating:   3.3 out of 5

From when I first came to the home nearly 12 months ago the home has gone downhill. A lot of the staff have left and not been replaced causing friction with the rest of the staff due to being overworked.

How likely would you be to recommend Cherry Trees Care Home? Don't know

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Average Rating:   3.6 out of 5

Pauline Mountford, Home Manager at Cherry Trees Care Home responded to this review on 03 May 2016:

Many thanks for your review of Cherry Trees Care Home - we appreciate all feedback and comments about our service. I have discussed the issues you raised privately with you and I feel both sides now have a better understanding of the staffing in the home. I would be more than happy to discuss anything else further with you if needed. Thanks again, Pauline.

Just thought I had to write this review as I visited this home today with my friend who's mum we went to visit.

I was amazed how lovely the staff are and the love they show these residents is 100% .
She has only been there a few days and I couldn't get over how settled and different she was. She just looked so settled and happy.
To the staff you are all fantastic.
Anybody looking for 5* care then look no further then this home.

How likely would you be to recommend Cherry Trees Care Home? Extremely Likely

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Average Rating:   5 out of 5

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