Layden Court Care Home

Chantey is a highly dedicated and experienced Registered Manager with a strong background in health and social care. She began her career as a carer, gaining valuable frontline experience and a deep understanding of person-centred care. Through commitment, hard work, and continuous professional development, she progressed through various roles within the sector, developing strong leadership and management skills.

Chantey returned to work for Oaktree Care Group in October 2024, where she quickly re-established herself as a trusted and respected member of the team. She worked closely with residents, relatives, and staff, building excellent relationships and fostering a positive, supportive, and inclusive care environment. Her approachable leadership style and strong values have enabled her to gain the trust and confidence of both residents and colleagues.

In November 2025, Chantey was promoted to Registered Manager in recognition of her extensive experience, professional competence, and commitment to high-quality care.

Key Responsibilities

Leadership & Management

Provide strong, visible leadership to the care team, promoting a culture of respect, dignity, and person-centred care.

Manage, motivate, and support staff through effective supervision, appraisals, and ongoing development.

Lead by example, demonstrating professionalism, integrity, and accountability at all times.

Quality & Compliance

Ensure the service meets and exceeds CQC standards and regulatory requirements.

Maintain policies, procedures, and care practices in line with current legislation and best practice.

Lead on audits, action plans, and continuous improvement initiatives.

Care Delivery

Ensure residents receive safe, effective, caring, responsive, and well-led services.

Oversee care planning, risk assessments, and reviews to ensure individual needs are met.

Promote dignity, choice, independence, and safeguarding for all residents.

Staff Development

Support recruitment, induction, training, and retention of staff.

Encourage professional development and ensure mandatory and specialist training is completed.

Foster a positive team culture with open communication and shared goals.

Family & Stakeholder Engagement

Build and maintain strong relationships with residents, families, healthcare professionals, and external agencies.

Act as a key point of contact for concerns, feedback, and compliments, ensuring effective resolution.

Operational & Financial Management

Manage staffing levels, rotas, and resources effectively.

Oversee budgets, occupancy, and operational performance.

Ensure the home is safe, well-maintained, and welcoming.

Qualifications & Experience

Extensive experience across multiple roles within health and social care.

Completed Level 7 Diploma in Health and Social Care Management.

Strong knowledge of CQC regulations, safeguarding, and quality assurance.

Proven ability to lead teams and manage complex care needs.

Personal Attributes

Compassionate, approachable, and resident-focused.

Strong leadership and decision-making skills.

Highly organised with excellent communication abilities.

Committed to continuous improvement and professional excellence.

The Clinical Lead is responsible for providing strong clinical leadership across the care home, ensuring the delivery of safe, effective, and high-quality nursing and clinical care. The role supports the Registered Manager in maintaining compliance with regulatory requirements, driving clinical excellence, and promoting positive outcomes for residents.

The Clinical Lead acts as a role model for best practice, supporting and developing the nursing and care teams while ensuring clinical governance and risk management systems are effective.

Clinical Leadership

Provide visible, professional clinical leadership to nursing and care staff

Promote evidence-based practice and high clinical standards

Act as a clinical role model, supporting staff with complex clinical decision-making

Clinical Governance and Quality

Lead on clinical audits, quality monitoring, and action planning

Ensure compliance with CQC regulations, NICE guidance, and best practice

Support preparation for CQC inspections and internal quality reviews

Care Delivery

Oversee clinical assessments, care planning, and reviews

Ensure care plans are accurate, up to date, and person-centred

Support residents with complex needs, including dementia, frailty, and long-term conditions

Medication Management

Oversee safe medicines management, including audits and incident reviews

Ensure staff are trained and competent in medicines administration

Investigate medication errors and implement learning outcomes

Safeguarding and Risk Management

Ensure safeguarding procedures are followed and concerns escalated appropriately

Promote positive risk-taking while maintaining resident safety

Review incidents, falls, pressure damage, and infections, implementing prevention strategies

Staff Development

Support supervision, mentoring, and clinical competencies

Identify training needs and support professional development

Promote reflective practice and continuous learning

Multi-Disciplinary Working

Work collaboratively with GPs, community nurses, therapists, and other professionals

Support hospital admissions and discharges to ensure continuity of care

Act as a key clinical point of contact for external agencies

Family and Resident Engagement

Support residents and families with clinical discussions and decision-making

Ensure communication is clear, compassionate, and timely

Essential

Registered Nurse (NMC) – Adult / Mental Health / Learning Disability

Proven clinical leadership experience in a care home or similar setting

Strong knowledge of CQC standards, safeguarding, and clinical governance

Excellent communication, leadership, and organisational skills

Desirable

Experience supporting residents with dementia and complex clinical needs

Evidence of leading quality improvement or audit programmes

Experience supporting services rated Good or Outstanding by CQC

Values and Behaviours

Compassionate and person-centred

Professional, accountable, and resilient

Committed to high clinical standards and continuous improvement

The Care Home Administrator plays a vital role in the smooth and efficient running of the care home. The postholder provides high-quality administrative and reception support, ensuring systems are well organised, accurate, and compliant, while offering a warm and professional first point of contact for residents, families, visitors, and professionals.

Administration and Office Management

Manage day-to-day administrative tasks to support the care home

Maintain accurate resident, staff, and business records in line with GDPR

Support audits, compliance documentation, and inspection preparation

Manage correspondence, filing, and data entry systems

Reception and Customer Service

Act as the first point of contact for visitors, families, and professionals

Answer telephone calls and emails in a professional and courteous manner

Support admissions enquiries and signpost appropriately

Maintain a welcoming, organised reception area

Finance and Payroll Support

Support invoicing, petty cash, and financial records

Assist with payroll processes, timesheets, and staff records

Process purchase orders and manage supplier invoices

HR and Staffing Support

Maintain staff files, training records, and compliance documentation

Support recruitment administration, including DBS checks and references

Assist with rotas, holidays, and absence records as required

Compliance and Governance

Ensure records meet CQC and organisational standards

Support the Registered Manager with audits and quality monitoring

Maintain confidentiality at all times

Communication and Team Support

Liaise effectively with managers, staff, families, and external agencies

Provide administrative support to meetings and service activities

Promote a positive, professional image of the care home

Essential

Previous administrative or office experience

Strong IT skills, including Microsoft Office

Excellent organisation, accuracy, and attention to detail

Professional communication and customer service skills

Understanding of confidentiality and data protection

Desirable

Experience in a care home or health/social care setting

Knowledge of CQC requirements and compliance systems

Experience supporting payroll or finance administration

Values and Behaviours

Warm, approachable, and professional

Reliable, organised, and discreet

Committed to supporting high-quality care

Julie is a dedicated and enthusiastic Activities Coordinator who works extremely well as part of the wider care team. She plays a key role in ensuring residents enjoy a varied, meaningful, and engaging activities programme that supports their wellbeing, independence, and quality of life.

Julie organises and delivers a wide range of activities, including group sessions, small-group activities, and one-to-one sessions tailored to individual interests, abilities, and care needs. She ensures activities are inclusive, person-centred, and accessible to all residents.

She regularly takes residents out into the community, supporting social inclusion and positive experiences beyond the home. Julie also organises celebrations, themed days, and parties, creating a lively and welcoming atmosphere for residents, families, and staff.

In addition, Julie actively raises funds to enhance the activities programme, enabling extra resources, trips, and special events that add real value to residents’ lives. Her creativity, commitment, and positive attitude make her a valued and appreciated member of the team.

Key Responsibilities

Plan, organise, and deliver a varied activities programme.

Provide group, small-group, and 1:1 activities based on residents’ preferences.

Support residents on outings and community activities.

Organise celebrations, parties, and special events.

Work closely with care staff to ensure activities meet residents’ needs.

Encourage participation, independence, and social interaction.

Raise funds to support additional activities and experiences.

Maintain activity records and contribute to care plans.

Personal Attributes

Creative, enthusiastic, and resident-focused.

Excellent communication and teamwork skills.

Well organised and reliable.

Passionate about improving residents’ quality of life.

Willing to go above and beyond to add extra value.

Sue is an experienced and highly respected Senior Carer with eight years of dedicated service in health and social care. She has developed a strong level of knowledge and expertise through her long-standing experience, making her a reliable and valued member of the care team.

Sue has excellent working relationships with residents’ families and a wide range of health and social care professionals. She communicates effectively, ensuring care needs are understood, concerns are addressed promptly, and continuity of care is maintained.

She has successfully completed her Level 5 Diploma in Health and Social Care, enabling her to take on additional responsibilities within her role. Sue supports the smooth running of the home by assisting with shift leadership, mentoring junior staff, contributing to care planning, and supporting audits and quality assurance processes.

Key Responsibilities

Deliver high-quality, person-centred care in line with individual care plans.

Act as a senior presence on shift, providing guidance and support to care staff.

Support and mentor new and existing staff to maintain high standards of care.

Maintain effective communication with families, healthcare professionals, and external agencies.

Assist with care reviews, risk assessments, and documentation.

Support safeguarding, medication management (where trained), and health and safety procedures.

Promote dignity, respect, and independence for all residents.

Personal Attributes

Knowledgeable, dependable, and professional.

Compassionate and approachable.

Strong communication and leadership skills.

Committed to continuous learning and development.

Respected by colleagues, families, and professionals alike.

Claire is a highly skilled and dedicated Senior Carer and qualified Moving and Handling Trainer who works both within the home and across other homes in the organisation. She has extensive knowledge of safe moving and handling practices and plays a key role in promoting best practice, safety, and dignity in care delivery.

In her Senior Carer role, Claire supports residents with compassion and professionalism, leads by example on shift, and provides guidance and support to care staff. She works closely with the wider team to ensure high standards of person-centred care are consistently maintained.

As a Moving and Handling Trainer, Claire delivers training, practical demonstrations, and ongoing support to staff across multiple homes, helping to improve confidence, competence, and compliance with health and safety requirements. Her strong understanding of legislation, risk assessment, and equipment use ensures staff work safely while protecting residents’ comfort and dignity.

Claire is passionate about her role, highly reliable, and committed to continuous improvement. She consistently adds value to the service through her dedication, positive attitude, and willingness to go above and beyond to support residents, colleagues, and the organisation.

Julie joined the team in August 2025 and brings a full working history in catering. In her role as Cook, she is responsible for preparing and serving nutritious, well-balanced meals that meet residents’ dietary needs and preferences. Julie is very well organised, maintains high standards of food hygiene, and ensures the kitchen runs safely and efficiently. She works extremely well with both the team and residents and actively supports wellbeing through initiatives such as hydration stations, themed meals, and well-presented buffets. Julie consistently provides lovely meals, contributes positively to the dining experience, and is a reliable and valued member of the team.