Layden Court Care Home

All Hallows Drive, Maltby, Rotherham S66 8NL
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9.8 75 Reviews
  • Layden Court Care Home, Rotherham
Layden Court Care Home is a purpose-built 92-bed residential and nursing home located in the heart of Maltby, Rotherham.

The home provides high-quality, person-centred care for older adults, including those living with dementia and complex health needs, in a safe, welcoming, and supportive environment.

Care is tailored to each individual, with residents actively involved in decisions about their support. Personal preferences, life histories, and abilities are respected, promoting dignity, independence, and positive outcomes.

The home is led by an experienced Registered Manager who provides strong, values-led leadership. Supported by a skilled and compassionate team, Layden Court maintains high standards through effective governance, continuous improvement, and a positive care culture. Staff are well trained, supported, and encouraged to share best practice.

Families are welcomed as partners in care. Open communication and involvement in care planning ensure families feel informed, listened to, and confident in the care their loved one receives.

Why Families Choose Layden Court:

Person-centred care that respects choice and individuality

A caring, skilled, and values-driven team

Specialist dementia care focused on dignity and wellbeing

Strong leadership and quality oversight

A safe, homely, and well-maintained environment

Positive partnerships with families and professionals

Care Provided by Layden Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • Self-Funded Nursing Care: £1250 – £1250
  • Self-Funded Nursing Dementia Care: £1250 – £1250
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Nursing Care: £1250 – £1250
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1250

Additional services such as newspapers, hairdressing and chiropody are available for additional costs.

These prices are only a guideline, please contact Layden Court Care Home to find out the exact price for your requirements.

Contact Layden Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Layden Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chantey Hickling (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcomed 7 days per week. Whilst they do operate a protected mealtime visiting policy, exceptions can be made. Please speak to a member of the team who would be happy to assist

Parking

  • There is plenty of free parking in the car park
    Owners of vehicles park at their own risk

9.8

Layden Court Care Home has a Review Score of 9.8 (9.760) out of 10, based on 36 reviews in the last 2 years.
Over all time Layden Court Care Home has 75 reviews.

Overall Experience
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  • 27
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Date Published
  • 75
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  • 36
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Reviewer Connection to Layden Court Care Home
  • 32
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  • 4
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  • 2
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Total of 75, showing 61-75
Review from S S (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been treated with respect and kindness during his stay. I feel a little more time could have been taken getting to know his specific needs, due to his hearing and eyesight problems. His room was noisy being next to the kitchen door. Also, issues with clothing not coming back from the laundry
meaning that on occasions dad did not have a shirt or pyjamas of his own. Food also not always been the best it could have been. Overall I would say dad has had a positive experience.
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Review from C P (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad was treated kindly by everyone but perhaps a little more time getting to know his needs would have been appreciated. His particular room was a bit noisy being situated next to the kitchen but otherwise satisfactory. I thought the food and laundry were a bit hit and miss and had hoped there would
be more interaction between the residents. Staff were always willing to answer questions and address any problems.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you for your feedback about your experience of Layden Court Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear that you have been pleased with the quality of our care. We always appreciate feedback on areas where we can improve the services we provide and your comments will be highlighted as part of this. Thank you once again.
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Review from H P (Granddaughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you for your feedback. We appreciate you taking the time to let us know how we are doing at Layden Court Care Home. We are pleased to learn your experience has been so positive. Have a great day!
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Review from Susan N (Wife of Resident) published on 15 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband receives. The staff are very caring and patient despite my husband being difficult at times. They can read his moods and act accordingly. Any issues raised with management are dealt with straight away and visitors are made to feel part of the home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, Susan, for your feedback about our care here at Layden Court Care Home. We are happy to hear you have been so pleased with the quality of our care and we appreciate all of your kind words about our team. We look forward to seeing you again soon. Have a wonderful day.
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Review from Dave A (Guardian of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Made my ex-father-in-law very comfortable after discharge from hospital.
He has now moved on to permanent residence in a supported living environment but couldn't have got him this far without all the staff.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, Dave, for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Eric T (Husband of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are very good, especially when dealing with dementia patients.
All the staff are welcoming and polite and very welcoming to visitors.
Cigarettes in the garden are a source of annoyance for the volunteers who look after the garden and provide seed plants etc.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, Eric, for sharing your experience of Layden Court Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience has been so positive. We take all feedback seriously as we always look at areas to improve on. Thank you once again. Take care.
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Review from David G (Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel at home at Layden Court Care Home. The cleaners do a good job and the home is always cleaned thoroughly. I wouldn't like anywhere else.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, David, for your feedback about your experience at Layden Court Care Home. We are pleased to hear it has been so positive. Have a wonderful day.
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Review from Sandra R (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, I am satisfied with the care shown.
The food would be better if hotter, served on warm plates would help.
If possible a better choice of tea time sandwiches would be preferred.
The staff are very friendly and caring but pushed for time, especially on a night.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, Sandra, for your comments about your recent experience at Layden Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Your views mean a lot to us and we thank you for bringing these points to our attention, which we will share with the team.
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Review from Roy N (Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Layden Court, I've always been treated with respect with kindness and courtesy.


The staff have always been willing to help me in every aspect. Care and advice.


I shall remain ever thankful that I chose to come to Layden Court.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care HomeThank you, Roy, for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a fantastic day.
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Review from Dawn B (Daughter of Resident) published on 16 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum initially came in on respite in March which turned into permanent care. Staff were very friendly and informative on arrival and listened to Mums likes and dislikes, which has continued since she has been there.
She is treated with dignity and respect by all staff and they allow her to keep
her independence as much as possible which is very important to her. She enjoys the food choices and has gained weight and better health while there. The manager, reception, seniors, carers and housekeeping have an open door policy and will always promptly answer any queries. There are daily activities and regular visiting entertainers which mum enjoys.
It was a very hard decision for Mum to go into care but I couldn't have made a better choice and I can sleep soundly knowing she is happy and well cared for.
Reply from Carl Duncker, Marketing Manager at Layden Court Care HomeThank you, Dawn, for your feedback. We were delighted to hear about your positive experience at our home.
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Review from N W (Nephew of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-managed care home, caring staff and very clean.
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Review from Bill (Son of Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was in Layden for a total of 22 weeks respite care in 2014/15, then was in nursing care for the last week of his life in 2016. The staff were friendly and kind, and always did their best for him. A very friendly, homely place.
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Review from Philip (Son of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care to my mother, staff are very helpful, accommodating with what is a very stressful and demanding service.
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Review from Ann G (Sister of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager was very friendly and helpful and was eager to show me around prior to my brother going in the home for respite. On arrival staff were very welcoming and they were very caring,chatty and couldn't do enough to help my brother settle in. Although he has only been there a couple of days I
was pleased with first impressions gained from my visits.
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Review from J W (Sister-in-law of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has a difficult life and can sometimes be un-cooperative. However the staff show great patience and understanding. The staff will encourage her to speak in return to their queries. Her speech has improved very much. She has made friends with the staff and will have a laugh and a joke.
My sister-in-law with help and persuasion will now volunteer to be showered and changed into normal day clothes. This has extended interests in her daytime life of which we are all grateful.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Layden Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Layden Court Care Home is calculated as follows: ( (324 Excellents x 5) + (86 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 417 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Layden Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 09 Mar 2026

We currently have limited vacancies available for both permanent residential placements and short-term respite stays.Each admission begins with a friendly conversation and a pre-admission assessment to ensure the home can meet the individual’s needs and provide the right level of care and support. Our team will guide you through the process and answer any questions you may have.We warmly encourage prospective residents and their families to visit the home, meet the team and experience the environment first-hand. Tours can be arranged at a convenient time, including weekends where possible.Please contact the home directly for up-to-date availability or to arrange a visit.

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Meet the Team (7)

Chantey

Chantey Hickling

Job Title: Registered Manager Joined: 2024

Chantey is a highly dedicated and experienced Registered Manager with a strong background in health and social care. She began her career as a carer, gaining valuable frontline experience and a deep understanding of person-centred care. Through commitment, hard work, and continuous professional development, she progressed through various roles within the sector, developing strong leadership and management skills.


Chantey returned to work for Oaktree Care Group in October 2024, where she quickly re-established herself as a trusted and respected member of the team. She worked closely with residents, relatives, and staff, building excellent relationships and fostering a positive, supportive, and inclusive care environment. Her approachable leadership style and strong values have enabled her to gain the trust and confidence of both residents and colleagues.


In November 2025, Chantey was promoted to Registered Manager in recognition of her extensive experience, professional competence, and commitment to high-quality care.


Key Responsibilities


Leadership & Management


Provide strong, visible leadership to the care team, promoting a culture of respect, dignity, and person-centred care.


Manage, motivate, and support staff through effective supervision, appraisals, and ongoing development.


Lead by example, demonstrating professionalism, integrity, and accountability at all times.


Quality & Compliance


Ensure the service meets and exceeds CQC standards and regulatory requirements.


Maintain policies, procedures, and care practices in line with current legislation and best practice.


Lead on audits, action plans, and continuous improvement initiatives.


Care Delivery


Ensure residents receive safe, effective, caring, responsive, and well-led services.


Oversee care planning, risk assessments, and reviews to ensure individual needs are met.


Promote dignity, choice, independence, and safeguarding for all residents.


Staff Development


Support recruitment, induction, training, and retention of staff.


Encourage professional development and ensure mandatory and specialist training is completed.


Foster a positive team culture with open communication and shared goals.


Family & Stakeholder Engagement


Build and maintain strong relationships with residents, families, healthcare professionals, and external agencies.


Act as a key point of contact for concerns, feedback, and compliments, ensuring effective resolution.


Operational & Financial Management


Manage staffing levels, rotas, and resources effectively.


Oversee budgets, occupancy, and operational performance.


Ensure the home is safe, well-maintained, and welcoming.


Qualifications & Experience


Extensive experience across multiple roles within health and social care.


Completed Level 7 Diploma in Health and Social Care Management.


Strong knowledge of CQC regulations, safeguarding, and quality assurance.


Proven ability to lead teams and manage complex care needs.


Personal Attributes


Compassionate, approachable, and resident-focused.


Strong leadership and decision-making skills.


Highly organised with excellent communication abilities.


Committed to continuous improvement and professional excellence.

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Coonie Cabiles

Job Title: Clinical Lead Joined: 2009

The Clinical Lead is responsible for providing strong clinical leadership across the care home, ensuring the delivery of safe, effective, and high-quality nursing and clinical care. The role supports the Registered Manager in maintaining compliance with regulatory requirements, driving clinical excellence, and promoting positive outcomes for residents.


The Clinical Lead acts as a role model for best practice, supporting and developing the nursing and care teams while ensuring clinical governance and risk management systems are effective.


Key Responsibilities
Clinical Leadership


Provide visible, professional clinical leadership to nursing and care staff


Promote evidence-based practice and high clinical standards


Act as a clinical role model, supporting staff with complex clinical decision-making


Clinical Governance and Quality


Lead on clinical audits, quality monitoring, and action planning


Ensure compliance with CQC regulations, NICE guidance, and best practice


Support preparation for CQC inspections and internal quality reviews


Care Delivery


Oversee clinical assessments, care planning, and reviews


Ensure care plans are accurate, up to date, and person-centred


Support residents with complex needs, including dementia, frailty, and long-term conditions


Medication Management


Oversee safe medicines management, including audits and incident reviews


Ensure staff are trained and competent in medicines administration


Investigate medication errors and implement learning outcomes


Safeguarding and Risk Management


Ensure safeguarding procedures are followed and concerns escalated appropriately


Promote positive risk-taking while maintaining resident safety


Review incidents, falls, pressure damage, and infections, implementing prevention strategies


Staff Development


Support supervision, mentoring, and clinical competencies


Identify training needs and support professional development


Promote reflective practice and continuous learning


Multi-Disciplinary Working


Work collaboratively with GPs, community nurses, therapists, and other professionals


Support hospital admissions and discharges to ensure continuity of care


Act as a key clinical point of contact for external agencies


Family and Resident Engagement


Support residents and families with clinical discussions and decision-making


Ensure communication is clear, compassionate, and timely


Person Specification
Essential


Registered Nurse (NMC) – Adult / Mental Health / Learning Disability


Proven clinical leadership experience in a care home or similar setting


Strong knowledge of CQC standards, safeguarding, and clinical governance


Excellent communication, leadership, and organisational skills


Desirable


Experience supporting residents with dementia and complex clinical needs


Evidence of leading quality improvement or audit programmes


Experience supporting services rated Good or Outstanding by CQC


Values and Behaviours


Compassionate and person-centred


Professional, accountable, and resilient


Committed to high clinical standards and continuous improvement

Sarah

Sarah Mills

Job Title: Administration Joined: 2025

The Care Home Administrator plays a vital role in the smooth and efficient running of the care home. The postholder provides high-quality administrative and reception support, ensuring systems are well organised, accurate, and compliant, while offering a warm and professional first point of contact for residents, families, visitors, and professionals.


Key Responsibilities
Administration and Office Management


Manage day-to-day administrative tasks to support the care home


Maintain accurate resident, staff, and business records in line with GDPR


Support audits, compliance documentation, and inspection preparation


Manage correspondence, filing, and data entry systems


Reception and Customer Service


Act as the first point of contact for visitors, families, and professionals


Answer telephone calls and emails in a professional and courteous manner


Support admissions enquiries and signpost appropriately


Maintain a welcoming, organised reception area


Finance and Payroll Support


Support invoicing, petty cash, and financial records


Assist with payroll processes, timesheets, and staff records


Process purchase orders and manage supplier invoices


HR and Staffing Support


Maintain staff files, training records, and compliance documentation


Support recruitment administration, including DBS checks and references


Assist with rotas, holidays, and absence records as required


Compliance and Governance


Ensure records meet CQC and organisational standards


Support the Registered Manager with audits and quality monitoring


Maintain confidentiality at all times


Communication and Team Support


Liaise effectively with managers, staff, families, and external agencies


Provide administrative support to meetings and service activities


Promote a positive, professional image of the care home


Person Specification
Essential


Previous administrative or office experience


Strong IT skills, including Microsoft Office


Excellent organisation, accuracy, and attention to detail


Professional communication and customer service skills


Understanding of confidentiality and data protection


Desirable


Experience in a care home or health/social care setting


Knowledge of CQC requirements and compliance systems


Experience supporting payroll or finance administration


Values and Behaviours


Warm, approachable, and professional


Reliable, organised, and discreet


Committed to supporting high-quality care

Julie

Julie Mangham

Job Title: Activity Coordinator Joined: 2022

Julie is a dedicated and enthusiastic Activities Coordinator who works extremely well as part of the wider care team. She plays a key role in ensuring residents enjoy a varied, meaningful, and engaging activities programme that supports their wellbeing, independence, and quality of life.


Julie organises and delivers a wide range of activities, including group sessions, small-group activities, and one-to-one sessions tailored to individual interests, abilities, and care needs. She ensures activities are inclusive, person-centred, and accessible to all residents.


She regularly takes residents out into the community, supporting social inclusion and positive experiences beyond the home. Julie also organises celebrations, themed days, and parties, creating a lively and welcoming atmosphere for residents, families, and staff.


In addition, Julie actively raises funds to enhance the activities programme, enabling extra resources, trips, and special events that add real value to residents’ lives. Her creativity, commitment, and positive attitude make her a valued and appreciated member of the team.


Key Responsibilities


Plan, organise, and deliver a varied activities programme.


Provide group, small-group, and 1:1 activities based on residents’ preferences.


Support residents on outings and community activities.


Organise celebrations, parties, and special events.


Work closely with care staff to ensure activities meet residents’ needs.


Encourage participation, independence, and social interaction.


Raise funds to support additional activities and experiences.


Maintain activity records and contribute to care plans.


Personal Attributes


Creative, enthusiastic, and resident-focused.


Excellent communication and teamwork skills.


Well organised and reliable.


Passionate about improving residents’ quality of life.


Willing to go above and beyond to add extra value.

Susan

Susan Brown

Job Title: Senior Carer Joined: 2018

Sue is an experienced and highly respected Senior Carer with eight years of dedicated service in health and social care. She has developed a strong level of knowledge and expertise through her long-standing experience, making her a reliable and valued member of the care team.


Sue has excellent working relationships with residents’ families and a wide range of health and social care professionals. She communicates effectively, ensuring care needs are understood, concerns are addressed promptly, and continuity of care is maintained.


She has successfully completed her Level 5 Diploma in Health and Social Care, enabling her to take on additional responsibilities within her role. Sue supports the smooth running of the home by assisting with shift leadership, mentoring junior staff, contributing to care planning, and supporting audits and quality assurance processes.


Key Responsibilities


Deliver high-quality, person-centred care in line with individual care plans.


Act as a senior presence on shift, providing guidance and support to care staff.


Support and mentor new and existing staff to maintain high standards of care.


Maintain effective communication with families, healthcare professionals, and external agencies.


Assist with care reviews, risk assessments, and documentation.


Support safeguarding, medication management (where trained), and health and safety procedures.


Promote dignity, respect, and independence for all residents.


Personal Attributes


Knowledgeable, dependable, and professional.


Compassionate and approachable.


Strong communication and leadership skills.


Committed to continuous learning and development.


Respected by colleagues, families, and professionals alike.

Claire

Claire Fergusion

Job Title: Senior Carer Joined: 2020

Claire is a highly skilled and dedicated Senior Carer and qualified Moving and Handling Trainer who works both within the home and across other homes in the organisation. She has extensive knowledge of safe moving and handling practices and plays a key role in promoting best practice, safety, and dignity in care delivery.


In her Senior Carer role, Claire supports residents with compassion and professionalism, leads by example on shift, and provides guidance and support to care staff. She works closely with the wider team to ensure high standards of person-centred care are consistently maintained.


As a Moving and Handling Trainer, Claire delivers training, practical demonstrations, and ongoing support to staff across multiple homes, helping to improve confidence, competence, and compliance with health and safety requirements. Her strong understanding of legislation, risk assessment, and equipment use ensures staff work safely while protecting residents’ comfort and dignity.


Claire is passionate about her role, highly reliable, and committed to continuous improvement. She consistently adds value to the service through her dedication, positive attitude, and willingness to go above and beyond to support residents, colleagues, and the organisation.

Julie

Julie Allen

Job Title: Cook Joined: 2025

Julie joined the team in August 2025 and brings a full working history in catering. In her role as Cook, she is responsible for preparing and serving nutritious, well-balanced meals that meet residents’ dietary needs and preferences. Julie is very well organised, maintains high standards of food hygiene, and ensures the kitchen runs safely and efficiently. She works extremely well with both the team and residents and actively supports wellbeing through initiatives such as hydration stations, themed meals, and well-presented buffets. Julie consistently provides lovely meals, contributes positively to the dining experience, and is a reliable and valued member of the team.

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