Sandholme Fold

The care my mother receives is excellent. I have seen a massive difference in my mum since coming into the home, the care staff and management keep me informed about everything which I really appreciate.

My elderly neighbour who we have been friends for many years has moved into Sandholme Fold following a fall in June. She was very reluctant but I can say the care from all staff, management, team leaders, caregivers, domestic, laundry, kitchen and maintenance has been phenomenal. Nothing is too much trouble at all and you are made to feel very welcome, refreshments are there, one of the first questions asked as you arrive. Excellent. Thank you all.

Sandholme Fold is a very caring home, also very clean, just had a refurbishment. The staff are very welcoming when I visit.

I feel Sandholme Fold is a very well-run and well-maintained care home. Mum has been here for 6 months and is looked after with kindness and respect by all staff. Her room is a good size and always kept clean. The laundry service works well and the food cooked on the premises always looks good. Mum enjoys the varied outside entertainers that come to visit. The management staff have been especially helpful with paperwork and are always approachable and keep me updated. I have always been made to feel welcome and would have no hesitation in recommending this home.

When you first visit Sandholme Fold you walk into a well cared for home, clean and modern. The staff are fantastic, friendly and genuinely care for the residents. I have the peace of mind to know that mum is safe, clean and extremely well cared for. The food is excellent and varied with lots of choices and treats. There is a lovely modern and light communal area where residents can interact and socialise with plenty of activities going on throughout the day. Ranging from visits from entertainers, singing, exercise classes, celebrations for special occasions. Visits from schools who come and interact with the residents and a religious service for anyone who wants to join in. There is a beautiful outside space for people to sit and enjoy the weather. A local hairdresser comes in each week. Mum suffers with Dementia, she has made friends and enjoys joining in with everything. She is very happy and content and is always smiling, this is very important to me.

The staff and management have been extremely helpful in ensuring my mother has as comfortable a time as possible in the home. Staff also recognise that my mother had a life before her time in the care home and that she is not just 'another resident'. Staff have also been very helpful in assisting the family to optimise my mother's stay.

Thanks once again to the team for the support provided.

The staff are very helpful and there is always someone available to sort things out.

My Mum is very settled at Sandholme Fold. The staff are very caring and they have become accustomed to my mum's needs and her medical condition. She does not have the best appetite and meals are not always to her liking, but there are always other options of food and snacks available. We appreciate the care and love that is shown to my Mum any issues are dealt with quickly and efficiently and staff do their utmost to make her time at Sandholme Fold happy and safe, we are grateful to have found it.

A big thank you to all the team at Sandholme, your hard work and caring attitudes are appreciated.

My father arrived at Sandholme Fold on 21/5/24, he was greeted in to the care home with open arms, while he was there he had a lovely room and very helpful and friendly staff, it took him a couple of days to settle in but once he had time to see what the care home offered to him he was very happy, his wife had been taken into hospital after a fall so he needed to be cared for and looked after as he has got a disability (right arm missing ) he is a very quiet person who keeps himself to himself so he enjoyed the care the staff gave him and the meals they provided, this definitely opened his eyes to the care home living. I would like to thank all the staff at Sandholme Fold, he left on 10/6/24 to move to a different care home to join his wife. Thank You for looking after him in a great way.

On more recent visits I believe that Mum is now taken to the restaurant for all meals and support is available for her requirements. Currently the quantity and quality of staff seem to have improved significantly and I don't have any significant concerns.

Overall, Mum is well cared for at Sandholme, and the home is a nice, safe place for her to live. Some of the staff are friendly and caring, but this is inconsistent. Mum's condition makes it hard to assess the overall care that residents receive. Sometimes we visit, and Mum and her room are clean and tidy, other times, less so.

Mum has been a resident of Sandholme Fold for 18 months. During this time, Mum has been well cared for by staff who have expertly adapted to Mum's ever-changing needs. Sandholme Fold has many staff who have worked there for several years, and in their words, they consider themselves 'family'. I think this is very important as a high turnover of staff would reflect an unsettled staff, and this certainly would not be in Mum's best interest. Everyone here is well-acquainted with Mum's character, and many show genuine love and affection for her. Everyone is professional and trustworthy. I have peace of mind knowing that Mum is safe and cosy. Sandholme Fold is clean and relatively modern and is surrounded by trees and gardens. Mum has a beautiful aspect from her room. Thank you, everyone.

After discussing concerns I may have had, I felt reassured by the responses and actions.

The garden is most suitable for the needs of the residents; clean, safe, an array of flowers, comfy seats and more.

Care for Mum has always been kind and considerate. The manager and staff are able to reassure the family using their expertise when discussing all aspects of Mum’s health, be it physical or mental. The support staff are also a key element to the good care Mum receives. Thank you.

Dad has been at Sandholme for over three years now and has vascular dementia. The staff in all areas of running the home work hard in maintaining a homely, safe environment for the residents. The carers are friendly and professional, and the excellent manager is always approachable. Dad doesn't join in the activities, but there are regular events and things going on - it's great to see local schools getting involved to bridge the generation gap! We are very happy Dad is cared for at Sandholme Fold.

The operation at Sandholme Ford reflects in all areas first-class management and leadership.

The home is clean, well furnished and has a garden to sit in. It has good food. Every room has a TV plus a toilet and wash basin. The rooms are cleaned regularly. Events are organised for us, such as bingo and a visiting artist, to help us improve our artwork. The staff are polite and helpful.