The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
Review Us
9.6 77 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
Show The Hawthornes on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1145
  • RESPITE Self-Funded Residential Care: from £1145

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Davy (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Hawthornes Reviews (77)

9.6

The Hawthornes has a Review Score of 9.6 (9.589) out of 10, based on 29 reviews in the last 2 years.
Over all time The Hawthornes has 77 reviews.

Overall Experience
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Date Published
  • 77
  • 10
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  • 29
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Reviewer Connection to The Hawthornes
  • 34
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Total of 77, showing 1-20
Review from J H (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a difficult time for both family and parents, the staff were so loving and encouraging, professional and compassionate, just what is needed. Any issues were dealt with very quickly, and nothing was too much trouble. Visiting was always a nice experience despite the difficult time we were having as
a family. Can't thank them enough for everything.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words, it was a pleasure to look after both your Mum and Dad. I will pass on your feedback to the staff team.

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Review from Lisa W (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Shocking behaviour from some of the staff (not all ). You can tell its just a job. My mum was in less than 6 weeks and in the first 3 weeks I discovered she had not been showered or bathed despite being an infection risk. When I challenged this shocking revelation I was informed they had forgot to put
mum on the care plan and the team member would let her manager know straight away, they then tried to back track saying she was on a different care plan!!! ( one that clearly doesn't keep the residents clean then I guess ) they tried to blame mum by stating she refused which she hadn't. she wouldn't. When they showered her that evening after complaining she loved it, the team rang me and I could hear her enjoying herself and having a laugh. The manager didn't appear to be that bothered either, not very approachable. less than 6 weeks my mum sadly passed away due to Sepsis.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Please accept our sincere condolences for your loss . We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously . The points you raised have been investigated and some areas for improvement were identified to further enhance residents experience within The Hawthornes. Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service .

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Review from Gail G (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are writing with heavy hearts to say goodbye to this wonderful place, as our beloved dad, passed away on April 4th. My sister and I want to express our deepest gratitude to each and every one of you - the carers, kitchen staff, laundry, and cleaners - for the love, care, and kindness you showed Dad
during his time here. Your dedication and compassion helped him live longer than we expected, and for that, we are eternally grateful.
The receptionist warm welcome and smile every morning brightened our days, and the management, were exceptional in every way. HER support and understanding made a huge difference to Dad's stay and our peace of mind.
If you're looking for a truly lovely and friendly care home, we would highly recommend The Hawthornes without hesitation. The commitment to care and support is truly second to none.
My sister and I will deeply miss the friendships
we've built with everyone here. XX
Reply from Joanne Davy, Home Manager at The Hawthornes

thank you so much for your kind and generous words, it was a pleasure to look after your Dad he is missed. I will pass on your review to the team and your visits will be missed take care

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Review from D G (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for a more kind a caring place for my mum to be looked after. She's been at The Hawthornes since September 2023 and has always been well cared for with all her needs met. I can't praise the staff enough who always make me feel welcome, and answer any questions I have. It's reassuring
to know mum is looked after by such lovely people.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for taking the time to review our home and recognising the great work and amazing care the team at The Hawthornes provide. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from T H (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad has since passed away April 25 after spending 13 months in the care home without an adjustable bed was not able to sit up and have breakfast in bed in all his time At Hawthornes, Family had to buy Dad a new Mattress. Dad was self funding £1000 a week and had to buy his own mattress. This home
failed my father and The food is atrocious. Current T cake for tea.
Reply from Joanne Davy, Home Manager at The Hawthornes

I want to extend our heartfelt condolences to you and your family. It was a privilege to care for your dad during his time with us.I'm sorry that you feel let down. As you know a full investigation was carried out in response to your concerns, and our findings shared with you. I understand this may not have concluded in the way you'd hoped, but I want to reassure you that we took your feedback seriously.With regards to the equipment provided which didn't meet your expectations, It was your family's decision to purchase an alternative mattress for your dad was made out of love and care, and I know it meant a lot to him. We supported that choice as best we could.In respect of meals, we endeavour to offer a varied and enjoyable menu, and we regularly review it based on resident and family feedback. I'm sorry that this wasn't your experience.If you would like to share any further thoughts, please do reach out to me directly.

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Review from H T (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. No complaints.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kinds words and review of our home, we love doing the job we do.

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Review from Lianne G (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very well cared for. He has Alzheimer's and does not have full capacity. I needed to speak to dad about the property he owns and asked if a member of staff could accompany me. The lady on reception spoke with the manager and it was agreed. A senior member of staff did so. We discussed how to
proceed in dad's best interests before speaking to dad. The conversation went very well indeed and dad was happy throughout. A testament to working together in Dads best interests. Thank you
As an extra, I have had to deal with cancer for the past 15 months and everyone at The Hawthorne's has been exemplary in their support of dad and myself through this. I cannot thank you enough!
Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for taking the time to review our home. Your recognition of The Hawthorne's staff and the support and care for residents and their relatives means a lot and I will make sure they are passed on to the team

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Review from Catherine H (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for at The Hawthornes. She enjoys the food, company and an increase in social interactions. Her room is lovely with ensuite facilities and a patio door onto the garden. Everywhere is kept immaculately clean and the staff are caring and attentive at all times.
Reply from Paul Millar, Client Relations at The Hawthornes

Thank you fro taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family .

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Review from Barbara W (Resident) assisted by family/friend published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe, secure and cared for at The Hawthornes. The staff are attentive despite how busy they are. They have endless patience, however we could do with more of them. I have a lovely sunny room and can bring pictures and ornaments from home as I wish.
Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for choosing The Hawthornes Care Home. It is a privilege to be able to care for you . Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family .

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Review from P L (Brother of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Particularly pleased with the friendliness and overall care from the staff at the Hawthorns.
Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family .

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Review from Glynis P (Sister of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Hawthornes Birkenshaw for 8 weeks now. During that time I have found her well cared for. Staff are very friendly, obliging and professional. She is enjoying having company and feels happy and content. Her room is lovely and she enjoys the meals so much she has put some
of her weight back on. She keeps telling me how much she likes the Hawthornes. I am so happy for her and glad she feels so settled.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing our home for your sisters care . We are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from Joyce W (Respite Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay at The Hawthornes in February 2025 excellent. The staff were on hand whenever I needed them, they treated me with care and consideration. I could not have asked for more.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing The Hawthornes for your recent stay . It was a privilege to care for you. Your kind words are appreciated and I will of course pass them onto the home team .

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Review from Anne O (Niece of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident since July 2023 and has been well cared for throughout this time. She enjoys the food which she says is excellent - her only complaint is that there is too much and the cups of tea aren't very nice! On the occasions when medical assistance has been required, each incident
has been dealt with professionally and with compassion and I have been kept informed at all times. The atmosphere is very welcoming and there is always someone available to answer any questions I may have regarding her ongoing care. Overall, I have great confidence in the manager and her team at The Hawthornes.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, particularly regarding the Cups of Tea! (the most important of all drinks). Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family

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Review from Susan A (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been at The Hawthorns for 12 months we are confident our mum is well looked after and cared for. She is encouraged to socialise by going to the dining room for meals and taking part in the many fun activities on offer.
We will always be grateful to the manager for making all the necessary arrangements
for Mum to move in at short notice and is always available to reassure us when we have any concerns. The Hawthorns has a friendly, family atmosphere where everyone works very hard and nothing is too much trouble.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she is enjoying life at The Hawthornes. Your kind words are greatly appreciated and I will of course pass them on to the team.

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Review from Kathleen R (Daughter-in-law of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has been in the home she has become more settled and is very happy, I can't thank the staff enough for what they have done for her and are always there if we need to talk even when short-staffed.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. We are thrilled at how well your mother-in-law has settled in. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from A B (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been a permanent resident since July 2024. She loves all the staff and they love her, she enjoys her food but said it could be better. Her room is ok but small, she has her own reclining chair from her home, a walker, commode, Zimmer and a food trolly. So very little room, we have put her
belongings into her room, but feel it could be more homely. Also feels the activities could be more interesting.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your feedback and it is a pleasure to be looking after your Mum, we will take on your feedback and respond accordingly.

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Review from L R (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has been a resident at Hawthorne's care home she is a much happier person more confident and very settled. The carers have really got to know her and show her so much love and support. It really does feel like home from home. She always looks very clean and tidy and little things
like getting her nails painted go a long way. She always loved drawing and painting when she lived at home and the staff have brought this out in her again something she hadn't been able to do for a long time - by spending time with her she has enjoyed this hobby again.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your lovely words, it is a pleasure to look after your Mother in law and see her smile each day.

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Review from C P (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall experience of my dad's care home has been a very friendly, helpful care home from management to cleaning staff to cooking and nursing staff. Dad's settled in nicely and he's happy I'm happy. I always feel welcome in the home and it's a credit to The Hawthornes.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you so much for your kind words, it is a pleasure to look after your dad here at The Hawthornes.

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Review from L B (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended The Hawthornes for a look around in view of my mother moving there for long-term care. I received a very warm welcome from the member of staff showing me around. She was very friendly and professional and knowledgeable about the home. The residents all looked content and happy. The home was
clean and modern with nice outside space. The room I was shown was very bright and airy. All in all a great experience and I felt my mother would settle here.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and we are delighted that you chose The Hawthornes for your mother's care.

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Review from J O (Son of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since taking the decision for my mum to go into The Hawthornes we have seen an improvement in Mum's health and well-being. She is happy at the home and the staff are friendly and willing to answer questions we may have about Mum when we visit. Mum's room is always clean and also Mum is cared for and
this shows in her much-improved appearance.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.589 for The Hawthornes is calculated as follows: ( (267 Excellents x 5) + (39 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 341 Ratings = 4.589
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Davy

Job Title: Home Manager Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.

Frequently Asked Questions about The Hawthornes

What types of Care is The Hawthornes registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hawthornes have?

There are 40 Single Rooms.

What are the Facilities & Services at The Hawthornes?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthornes to the centre of Bradford?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthornes to verify any information. View our terms and conditions. The Hawthornes has an Enhanced Service - more info.