The Hawthornes

You're doing a great job in often difficult circumstances xxx Thank You All

Its a lovely clean and caring home, with great staff who obviously love their jobs. Dad has been in 4 care homes over the years and this is the best by far.

My aunt passed away at The Hawthornes almost three months ago and sadly, as many people know, the death of a loved one is a difficult time. A busy time too with so much to deal with. Joanne and her team, having lovingly cared for my Aunt for over two and a half years, also cared for her on the day she died. They completed all the formalities professionally and compassionately and supported me throughout, with many attending her funeral. Knowing that my aunt was safe and cared for in the final chapter of her life gave our family great peace of mind.

Looking back I don't know how we coped when my dad was at home. We both comment on how the move to The Hawthornes was the best thing we did.

Not sure where the ingredients come from but its such a waste of food when they can not eat it, I have seen what is served and it requires upgrading/ training perhaps.

My Mum has been a resident for 2 years. All the carers and staff at The Hawthornes do a fantastic job under difficult and sometimes very upsetting circumstances. I am confident and feel reassured that my Mum is safe and cared for, which is not easy given her overall health, age and fragility. I am a regular visitor at different times of the day and have seen everything they do at first hand . Let's not forget those times when carers and staff alike are there for a resident at the end of life stage and the strength it must take for them to deal with and carry on, which deserves some recognition. Everyone treats the residents with respect and care they deserve, especially those suffering with various types and stages of dementia. There are regular well organised activities for the residents to enjoy along with having their hair and nails done. Thank you to all the staff, kitchen, cleaners, carers and management for all they do and for looking after my Mum at The Hawthornes.

The majority of the time, I feel my mum is happy, well looked after by the staff. The staff keep my posted on hospital appointments she may have or if there are any concerns. My mum has mentioned though that the food 'has gone downhill'. She says its not always warm and isn't as good as it used to be.

Mum has been a resident here for 18 months. After settling in, she has been happy here. Her mobility has improved: she was using wheelchair when arrived, but now walks independently with a frame. Her nutritional needs have been carefully monitored and referral to dietician: she arrived at under 7 stone, but is now back to her normal weight of 9 stone. She is more stimulated and the social aspects have been positive for her. She told me when I visited last week that she 'loved living here'. It has definitely been a positive for her, and as a family it has taken a lot of the worry we had when she was living at home alone.

Since my dad arrived at the home he has been treated wonderfully. All the staff are caring and lovely. All our questions have been answered straightaway. Dad is very well cared for and we cannot ask for more than that.

Although the care is generally good, it can vary at the times when agency staff have to be used. I have rated the food very poor because of the quality of the food. The kitchen staff do their best.

My stay at 'The Hawthornes' has been a delight. Everyone has been so kind and caring and nothing has been too much trouble. The room has been very comfortable, the food very tasty and enjoyable with a 'home cooked' feel. I could not have been looked after better anywhere and would be very happy to come again.

All the staff are very dedicated and always on the lookout for residents who may needs help, they also take time to sit and talk to the residents keeping them happy, all the staff are excellent.

My stay was very good, and the time I was in there, I was aware that there were no locks on any door. I found a female in my room when I returned for my lunch to get my drink for the afternoon. And the night before I came home, I was awakened by a male trying to enter my room, and being told it was not his room. I think there should be locks on the doors.

To pass your mum's care to someone else is really difficult, but we made the best choice when our mum moved to The Hawthornes. I can't praise them all enough.

At a difficult time for both family and parents, the staff were so loving and encouraging, professional and compassionate, just what is needed. Any issues were dealt with very quickly, and nothing was too much trouble. Visiting was always a nice experience despite the difficult time we were having as a family. Can't thank them enough for everything.

Shocking behaviour from some of the staff (not all ). You can tell its just a job. My mum was in less than 6 weeks and in the first 3 weeks I discovered she had not been showered or bathed despite being an infection risk. When I challenged this shocking revelation I was informed they had forgot to put mum on the care plan and the team member would let her manager know straight away, they then tried to back track saying she was on a different care plan!!! ( one that clearly doesn't keep the residents clean then I guess ) they tried to blame mum by stating she refused which she hadn't. she wouldn't. When they showered her that evening after complaining she loved it, the team rang me and I could hear her enjoying herself and having a laugh. The manager didn't appear to be that bothered either, not very approachable. less than 6 weeks my mum sadly passed away due to Sepsis.

we've built with everyone here. XX

My Dad has since passed away April 25 after spending 13 months in the care home without an adjustable bed was not able to sit up and have breakfast in bed in all his time At Hawthornes, Family had to buy Dad a new Mattress. Dad was self funding £1000 a week and had to buy his own mattress. This home failed my father and The food is atrocious. Current T cake for tea.

Excellent care. No complaints.

As an extra, I have had to deal with cancer for the past 15 months and everyone at The Hawthorne's has been exemplary in their support of dad and myself through this. I cannot thank you enough!