The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
Review Us
9.6 77 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided by The Hawthornes

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1145
  • RESPITE Self-Funded Residential Care: from £1145

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements.

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jo Davy (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Hawthornes Reviews (77)

9.6

The Hawthornes has a Review Score of 9.6 (9.571) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hawthornes has 77 reviews.

Overall Experience
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  • 16
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Date Published
  • 77
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Reviewer Connection to The Hawthornes
  • 34
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Total of 77, showing 21-40
Review from Deborah W (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into The Hawthornes for respite care after being in hospital for three weeks. She was made to feel welcome and looked after from the second she arrived. The staff were kind and respectful to her and encouraged her to get involved with other residents and entertainment. She felt safe and
secure when we left after visiting and we were safe in the knowledge that she was happy and content. Lovely place, lovely staff and we wouldn't hesitate to recommend. Wonderful.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Deborah, many thanks for taking the time to review our home. It was a pleasure to care for your Mum and are delighted that she enjoyed her stay with us. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from Anita F (Respite Resident) assisted by family/friend published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only in for one week for respite care. I found all the staff to be really caring. The food was really good and presented well. My room was lovely and comfortable. I felt really safe and well cared for. Overall the home was very comfortable and felt quite homely.
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Review from D C (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a home for Dad as he needed more care than we could provide. He has multiple needs, but still has a sense of humour, so needed somewhere with the ability to keep this going. We had some bad experiences initially with other homes, but as soon as we walked into the Hawthornes we felt
at ease. The staff were readily available and the home has a central hub so whichever side you are on, you can get someone's attention. You are greeted with smiling staff 'most of the time' and nothing is too much bother, even when they are really busy they get back to you. Dad is settled, clean and well-dressed daily. He is comfortable and warm and he is listened to. He doesn't like to leave his room much so the staff work around this. We are very grateful that the manager looked at Dad's application again after being refused the first time. They took him on his own merit rather than just the word of an institution.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your dad and we are delighted at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from Jonathon T (Son of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the Home for 2.5 years. Sadly, she passed away on 23rd February 2024 after a long battle with dementia.
The staff at The Hawthornes have been fantastic with her, even though her behaviour could be challenging due to her dementia.
There is a family feel to the home and
the staff look after their residents as though they are family. There is a palpable connection between the caters and the residents. They gave my mum a dignified end in the most difficult of circumstances and wrapped her in a blanket of love and affection. Nothing was too much trouble. They also supported me in my mum’s final days, for which I will be eternally grateful.
Fantastic care home, with fantastic managers and fantastic staff! They treated my mum like a person, a human being, a friend.
Thank you The Hawthornes.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for those amazing words it was a pleasure to look after your mum each day until her last, will pass on your kind words to the staff team.

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Review from Maxine H (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at The Hawthorns enough for the care my mum is receiving. She is happy and settled and the care she receives is outstanding. The staff are extremely welcoming and friendly. Nothing is too much trouble when you ask. The Manager has been great with advice and offering a shoulder
to cry on at times, as placing a relative in care is not an easy decision under any circumstances. I would highly recommend The Hawthorns.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to be able to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes team.

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Review from Alison M (Mother-in-law of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had a terrible fall at home in Gomersal I stayed for a few nights and the family went during the day. I worked and my family also were struggling. I called the Care Home Manager who came straight away and arranged for my mother-in-law to come to Hawthorns. We are so pleased The Care
Manager was able to help.


My mother-in-law has been in Hawthorns for 2 weeks now and the service is excellent and all the staff are so helpful and caring.


The care is 100 per cent. nothing is too much trouble for her care. I would highly recommend Hawthorns.


We are so grateful for my mother-in-law's care,

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your mother-in-law and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from Jane T (Granddaughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma returned to The Hawthorns as a permanent resident a couple of months ago after previously staying there for emergency respite. Her previous experience made the move a lot easier as understandably leaving the home you have lived in all your adult life is traumatic.


Since returning, the

staff have gone out of their way to help her settle in and have treated her with compassion and kindness. They have come to know her likes and dislikes and actively promote her independence as much as her abilities allow. Recently, she experienced a dip in her mental health and the staff sought the relevant support straight away, liaising with other agencies to ensure she received the right treatment and not allowing her to be 'written off' purely because she is 100 years old.


As a family, we can't thank the staff enough for the quality of care they provide!

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to care for your grandma and we are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family.

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Review from K D (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is in for respite at the moment, it was our first choice of care home as my dad had spent some time there during covid. The home is spotlessly clean and Mum's room is nice clean and tidy. The staff are very kind and caring and I felt happy when I visited to leave my mum in their care. In the two
weeks she has been there she has made progress which is good to see. She is also eating well!
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to be able to care for your parents. Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes team.

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Review from Marjorie C (Sister-in-law of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't know how to thank the staff at The Hawthorns enough for their care shown to my sister-in-law, 100% care, kindness, constantly given during COVID times, always doing and saying the right thing at the right time. The home is spotless, the home is very well managed. I wouldn't have been able to
care for her any better than they have. Sadly she passed away on 29th August. We will be eternally grateful for the excellent care. Thank you.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It was a privilege to be able to care for your sister-in-law and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.

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Review from Peter T (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved into The Hawthornes on 24th December 2022, even though it was a difficult time to leave his home, he seemed happy and content the minute he arrived, thanks to the homely and friendly atmosphere they create at The Hawthornes. All staff are pleasant and caring and a few staff go above
and beyond in the love and care they give to their residents. The atmosphere always felt free and easy and residents felt comfortable moving around and making their own choices. Thank you to all staff.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Peter, many thanks for taking the time to review our home. It is our pleasure to care for your father. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.

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Review from Joan F (Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The shower is the most horrendous thing I have ever come across. You sit on a commode in a flood of water. There's no place to put clothes etc. It is just awful, quite frightening people come in to use the loo! Food could be quite a bit better, quite a lot actually. I think £950 a week for lemon curd
sandwiches is a bit naughty. Fortunately, the staff are very kind, willing and helpful.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Joan, many thanks for taking the time to review our home. I will of course take the points raised and discuss with the home manager who will discuss in detail with yourself.

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Review from Mark F (Husband of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
How and where to begin to describe the kindness and loving care my late Wife received at The Hawthornes? The Staff looked after her for a year and a day when I could no longer give her the care she needed, the hardest decision I ever made but in all that time, she never stopped laughing/smiling/and
responding positively, behaviour, which, I'm told is rare in a Dementia/Alzheimers sufferer. I visited every day and latterly, enjoyed meals too and I was always included in the celebrations and events, parties and more. I am convinced that the care she received helped maintain and sustain her during her long and hard battle and it certainly gave me strength too. I will never forget The Management and all the Staff, Day and Night, and they will always be in my heart and thoughts.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Mark, many thanks for taking the time to review our home. We are so sorry for your loss, it was our privilege to care for your wife and she is sadly missed. This beautiful testimonial is greatly appreciated and I will of course pass your words on to The Hawthornes family.

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Review from Chrissie R (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have put my mum in The Hawthornes care home after a bad experience in another one and even though it’s only been two weeks I can safely say the difference is unbelievable.
Not just for mum but for our family, they have welcomed us with open arms and embraced mum.
I have met all the staff and all
of them are brilliant.
Mum has a smile on her face these days and with living with vascular dementia and Alzheimer’s that’s not easy.
All I wanted for mum was to give her a bit of kindness and attention and she has that in The Hawthornes.
Always have the time of day for the families and the residents which means everything to us.
Thank you for putting my mind at ease knowing mum is being treated with respect and is safe and well and looked after.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Chrissie, many thanks for taking the time to review our home. It is our privilege to care for your mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from Christine T (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum really enjoyed her stay and didn't have a bad word to say about any of the staff who were excellent with her throughout her stay.
She definitely wouldn't hesitate about staying again when needed.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review from D H (Granddaughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma had been living at The Hawthornes for the final few months of her life and whilst dementia meant that she often did not know where she was, the care and support she received made her feel at ease and at home. Thank you for all of your attentive care and for always going the extra mile to
make our grandma and us comfortable.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review, it was a pleasure to care for your Grandma in the last few months here at the Hawthornes. I will pass your comments on to the staff team.
Regards

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Review from Fiona C (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care and support given to my mum and our family. Mum settled in quickly and her quality of life improved greatly. From being bedbound for nine months, she was encouraged to walk with the aid of a walker and regain her dignity.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words and your Mum is sadly missed. I will pass on your feedback to the staff. Regards, Jo and the team.

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Review from Jeanette S (Daughter of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect place for my parents. The staff are fabulous and nothing is too much trouble. Highly recommend this care home.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kind words and I will pass your comments on. Regards, Jo and the staff team.

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Review from M B (Resident) assisted by family/friend published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring and showing care with feeling.
Spot on.
I know that if I needed help there would be someone there for me.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at The Hawthornes.

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Review from L F (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum was taken back to the care home from Huddersfield Royal Hospital, she was on end-of-life care. The staff were incredible, doing everything they could to make her last hours as comfortable as possible.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Please accept our sincere condolences for your loss, it was our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Jo and The Hawthornes colleagues.

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Review from B C (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has just spent her first month in The Hawthornes and seems to have settled well. She enjoys the food and the banter with the staff. Her room is comfy and clean and meets all her needs.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely comments. From Jo and all the staff team.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for The Hawthornes is calculated as follows: ( (254 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 329 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Davy

Job Title: Home Manager Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.

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