The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
Review Us
9.6 77 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided by The Hawthornes

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1145
  • RESPITE Self-Funded Residential Care: from £1145

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements.

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jo Davy (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Hawthornes Reviews (77)

9.6

The Hawthornes has a Review Score of 9.6 (9.571) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hawthornes has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to The Hawthornes
  • 34
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Total of 77, showing 41-60
Review from Cynthia M (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sorry to say this will be my final review as my mother passed away, but up until that day, management and all the team gave her all the care, and emotional support for us and have towards my mother, for which I will be eternally grateful. I thank them from the bottom of my heart for all they have done
for the past and present residents. Good luck and happiness to all for the future.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your lovely, kind, thoughtful words and it was a pleasure to look after your Mother. Don't forget, the door is always open for coffee.

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Review from Lyndsey H (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at The Hawthornes after a spell in hospital and we did not know of them before this. I cannot express how great they have been. They were very helpful with Mum and her needs after hospital and she had a great time living there. The staff were all lovely with her and the phone was always answered
quickly, when I was in touch. Mum was very happy with the food and often managed to get an extra dinner when she was hungry later at night! We were given a welcome pack, which I note was in a previous comment, and this gave lots of information about activities and food. We had a number of medical issues with Mum and the staff dealt with this great, as they happened. We had a couple of bug issues due to the hot weather at the time and these were dealt with immediately, just one of those things the home had little control over.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Lyndsey, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that your experience was such a positive one. Your kind words are greatly appreciated and I will of course pass them on to Jo and The Hawthornes colleagues.

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Review from Diane A (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome. All the staff are very pleasant, lovely calming place. Dad is settling in well. The senior carer is amazing with Dad and family keeping us all informed and updated. Spotlessly clean.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your lovely feedback and we are glad your Dad is settling in so well. Many thanks, Jo and the team.

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Review from M R (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, a very good experience. I feel it would be better if a welcome pack was available as I found out how things work, a bit at a time. Some staff are excellent and others could do with some support or more supervision. They can be very short of staff on occasions. Mum is looked after well and
the staff are very kind, when there. The phone is answered quickly and information is passed on in a timely way. The decor is getting tired in some of the areas.
Reply from Jo Davy, Registered Manager at The Hawthornes

Thank you for your comments, we now give handbooks to families as residents move into the home, we try our best to fill staff shortages as they happen but this does not happen regularly. We appreciate your feedback and we aim to improve areas where we can.

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Review from Malcolm N (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very good and professional.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Malcolm. Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your kind words to Jo and the Hawthornes colleagues.

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Review from J B (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, kind staff. Made Mum feel very comfortable. The covid outbreak was handled with efficiency. All family members were treated with sympathy and generosity when our mum sadly passed away. The kindness of all the staff was very much appreciated, thank you. (Only complaint - no ashtray outside!)
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. We are deeply sorry for your loss. Your Mum was a pleasure to care for and I know she is sadly missed at The Hawthornes. Your kind words are greatly appreciated and I will of course pass them on to Jo and the colleagues at the home.

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Review from Carol L (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in The Hawthornes and because he became more frail (mentally) it was best for him to be placed in a nursing home, we as a family were very upset and the staff in The Hawthornes went above and beyond to keep my father in The Hawthornes. He, with all their help and support was able to stay
there! It's like a real home and the staff treat the residents and their family like their own families.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your feedback and we are happy to help maintain the care given to your Dad. Thanks again from myself and the team.

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Review from Mary P (Respite Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst I have only been here three weeks (three weeks still to go), I have been entirely satisfied with the care provided. The staff have been very helpful and have treated me with respect. I was very pleased that there is a hairdresser here. If I had to have care home help again, I would certainly
choose to come here. Finally, I was satisfied that the management helped and sorted out problems with hospital appointments for me.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Mary, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have settled in so well, it is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at The Hawthornes.

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Review from Carol N (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthornes care of my father was excellent. We feel his health has improved back to nearly how he was before being welcomed into The Hawthrones. We would definitely highly recommend.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review and your kind words from all the team at the Hawthornes.

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Review from Christopher W (Son of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your review - all feedback is greatly received.

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Review from J W (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot comment on activities as Mum was always in her bedroom. Sadly, Mum passed away on 23rd August. The staff were marvellous at the end. So dignified and very supportive.
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Review from Madeline G (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was very happy at The Hawthornes. All his needs were met and he was very comfortable and there were good meals. Lovely staff, nothing too much trouble, very helpful.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your review and we appreciate the feedback. From Joanne and all the staff at The Hawthornes.

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Review from M R (Respite Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here three times and I will be back if I have to. Really enjoyed it.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It has been an absolute pleasure to care for you. I will of course pass on your kind words to the manager and the colleagues at The Hawthornes. We look forward to seeing you again at Christmas.

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Review from Paul K (Grandson of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Phenomenal care and respect for all residents and visitors.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is our pleasure to care for your Grandmother. Your kind words are truly appreciated and I will pass them on to the manager and colleagues at The Hawthornes.

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Review from Malcolm L (Son of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hawthornes' team have been looking after my mum since February of this year and I couldn't be more happy and content with the care that she is receiving. There is clearly a very high degree of care and affection shown towards my mum by all the team who look after her. In turn, it is also obvious
to all who can see her interaction with the carers, that my mum returns that affection in spades. I am grateful to the Hawthornes team for ensuring my mum's twilight years are not only comfortable but full of kind and caring compassion. Thank you all.
Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is our absolute pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course ensure that they are passed on to Jo and the team at The Hawthornes.

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Review from Charlotte R (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and accomodating and deal with my mum brilliantly. Nothing is too much trouble and on occasions, the staff have been and brought items for my mum.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kinds words, from all the staff at The Hawthornes.

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Review from Charles B (Son of Resident) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff were fantastic with the Care, help and support for my father's stay. They understood his needs and were very understanding that we live over two hours away and were great at keeping us up to date. Would have no issues recommending them. An especially good service, given the
current COVID complications. Thank you so much.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your kind words. We continue to strive to support the needs of all our residents.

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Review from Gilly H (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service and standard of care.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind review, from all the staff at The Hawthornes.

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Review from Nicola C (Respite Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went for emergency respite care, and staff went above and beyond to support her, and us, as a family in a difficult situation whilst in the middle of a pandemic. We can’t thank the manager enough for her support at that time, even helping us on her day off. The kindness shown was wonderful
and reassuring, and they proved that it isn’t just a job to them, it’s a vocation.
Thanks again for everything.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your very kind word; from all the staff at The Hawthornes.

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Review from Rita A (Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to me was first class.
Nothing was too much trouble.
Very friendly staff.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for these kind words from all the staff at The Hawthornes.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for The Hawthornes is calculated as follows: ( (254 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 329 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Davy

Job Title: Home Manager Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthornes to verify any information. View our terms and conditions. The Hawthornes has an Enhanced Service - more info.