The Hawthornes

In January this year, I became ill and had to go to hospital. Our family do not live locally. After a month in hospital, they decided we needed respite and arranged for us to come to The Hawthornes, where we were made very welcome and stayed for a few weeks. On returning home, I have to return to hospital for a pacemaker to be fitted. My husband returned to The Hawthornes where the staff looked after him. They were wonderful.

After being transferred from another care home at our request, the level of care, service and overall friendliness from all the staff at Hawthornes has made Mum's transition go smoothly and as she suffers from dementia the support she has been given is commendable. Comparing the 2 care homes sets The Hawthornes in a much higher category. I cannot give enough praise to all the staff and management on their attitude and care to each resident. The variety of activities is excellent and the weekly visits from the local nursery children is one of the highlights of the week. The standard of food is brilliant with a choice of menus and my Mum always leaves an empty plate. If you are looking for a high standard of care in a cosy and happy environment you will not be disappointed. As you can see I have marked all areas of The Hawthornes as Excellent except for the Rooms and I marked this as Good as although they have en-suite facilities (toilet & sink) they do not have their own shower or bath.

The first thing that strikes is the bright roomy pleasant entrance hall, and all the rest of the home is clean and comfortable. The carers are willing to do whatever they can but the shortage of staff means that they are often stretched beyond their limit. They are pleasant, caring and will do whatever they can to help. I was on the first floor and the kitchen facilities there are awful. The worktop space is minute and I don't know how the staff cope with dishing food out. There is no boiler provided for tea making. For a residential home, there are several dementia residents and some in bed needing more attention.

Also, due to daily baths or bathroom care, he’s a different person enjoying monthly haircuts and visits from the opticians. He now rarely has to see a doctor and is now looking forward to Xmas 2018 and in January he’ll be 97 so to all at The Hawthornes, pat yourself on the back well done.

Nice home with friendly, caring staff. They have looked after my grandmother for many years with care and compassion. Overall a great care home.

Staff are very approachable, helpful and always seem to be very busy attending to residents needs. My mother in law seems to be much happier and far better cared for since moving here, compared to her latter years spent living alone with only daily carers popping in for short periods.

My mum has been in the home since March 2017, in my opinion, she has been treated very well. The staff always appear to be helpful and treat mum with respect and dignity. I think the staff show great patience in treating the residents in a good manner, not something I am sure I could do it is a vocation to work in this environment.