The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
Review Us
9.6 77 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided by The Hawthornes

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1145
  • RESPITE Self-Funded Residential Care: from £1145

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements.

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hawthornes to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jo Davy (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Hawthornes Reviews (77)

9.6

The Hawthornes has a Review Score of 9.6 (9.571) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hawthornes has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hawthornes
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Total of 77, showing 61-77
Review from E G (Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff used are all high quality but firm and friendly.
The activities were restricted by the virus.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind feedback from all the staff team at The Hawthornes.

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Review from Mary M (Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I came into The Hawthornes I was quite ill. Between the home and the hospital, I was nursed back to health for which I am very thankful.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kind words from the management and staff at The Hawthornes.

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Review from Letty S (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Through lockdown my mum has been quite adamant with staff that all she wants is to see her family. You would like to think that the home would communicate with families as to when window/garden visits have been allowed, especially if they have residents that are desperate to see loved ones, and they
know by seeing us this helps them feel happy, loved and not forgotten. We have had nothing in the last 12 months to advise when visits were available, we have only found out through default when dropping off items for Mum at the home.
As a family, we have tried to arrange regular Skype calls but each time, there was an excuse why they couldn't do it that day.
On my latest telephone call from the home to help calm Mum, I was on loud speaker and heard a senior member of staff shouting to Mum "You see, I told you we were in lockdown and you didn't believe me did you!" Not helpful when your mum is upset and you are trying to calm her down.
Most staff are amazing, unfortunately, a few do bring concerns.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your review and for kindly agreeing to meet with me to discuss your concerns, I have taken on board what has been discussed and working on these matters to be improved.
I am sorry that you feel this way and if you need any further support to contact me.

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Review from Robert D (Husband of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff. Pleasant when discussing problems. Clean and tidy building.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you very much for your kind review from all the staff team at The Hawthornes

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Review from Jean C (Respite Resident) assisted by family/friend published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How I have enjoyed my stay, all staff are diamonds. I have enjoyed every meal I have eaten and cooked with love and care and it's a place I'd like to stay forever.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words from all the staff at The Hawthornes.

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Review from Margaret G (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sorry unable to give an accurate account due to not being able to visit for a while due to coronavirus. Mum was only in the care home a few weeks before lockdown but has lost 3 stone in the space of 5 months.
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Review from L P (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hawthornes have been fantastic at looking after my mum for the last 3-4 years. The staff have always been very caring, professional, sensitive and understanding of mum's needs and shown great dignity in all their dealings with her.
My mum particularly enjoys the food and the entertainment provided
at the home. Despite her dementia, my mum has not lost her humour or zest for life.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review, from all the staff at The Hawthornes.

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Review from K H (Daughter-in-law of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the coronavirus pandemic making visiting Mum impossible, we feel reassured that all the lovely staff are taking good care of Mum. We have had window visits, and Mum looks happy and well.
Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind comments from all the staff at The Hawthornes.

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Review from Anne K (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care our mum receives at The Hawthornes. The staff are kind, caring and lovely to Mum and to us as her family. Recent Covid-19 issues have made contact difficult. Using Skype is difficult and outdoor visits subject to decent weather.
Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kind words from all the staff at the Hawthornes.

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Review from J J (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Hawthornes for one year. The care she has received has been consistently very good. The people who work there take the time to make the residents feel at home in a clean, comfortable and nurturing environment. My mother is very content there and has a good rapport
with all of the staff. I would not hesitate to recommend The Hawthornes to any family who are looking for a safe and caring home for a loved one.
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Review from M W (Respite Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have recently had two spells of respite at The Hawthornes. My husband had a stroke eighteen months ago which affected his sight and balance and I became his carer.
In January this year, I became ill and had to go to hospital. Our family do not live locally. After a month in hospital,
they decided we needed respite and arranged for us to come to The Hawthornes, where we were made very welcome and stayed for a few weeks. On returning home, I have to return to hospital for a pacemaker to be fitted. My husband returned to The Hawthornes where the staff looked after him. They were wonderful.
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Review from David H (Son of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being transferred from another care home at our request, the level of care, service and overall friendliness from all the staff at Hawthornes has made Mum's transition go smoothly and as she suffers from dementia the support she has been given is commendable. Comparing the 2 care homes sets The
Hawthornes in a much higher category. I cannot give enough praise to all the staff and management on their attitude and care to each resident. The variety of activities is excellent and the weekly visits from the local nursery children is one of the highlights of the week. The standard of food is brilliant with a choice of menus and my Mum always leaves an empty plate. If you are looking for a high standard of care in a cosy and happy environment you will not be disappointed. As you can see I have marked all areas of The Hawthornes as Excellent except for the Rooms and I marked this as Good as although they have en-suite facilities (toilet & sink) they do not have their own shower or bath.
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Review from E L (Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first thing that strikes is the bright roomy pleasant entrance hall, and all the rest of the home is clean and comfortable. The carers are willing to do whatever they can but the shortage of staff means that they are often stretched beyond their limit. They are pleasant, caring and will do whatever
they can to help. I was on the first floor and the kitchen facilities there are awful. The worktop space is minute and I don't know how the staff cope with dishing food out. There is no boiler provided for tea making. For a residential home, there are several dementia residents and some in bed needing more attention.
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Review from Keith D (Son of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who was 95 when admitted, has been a resident at The Hawthornes since December 2017 and he was very weak weighing only 9st 6lbs, having just come out of hospital after several falls, which to a family was very worrying not being able to leave him for any length of time.
His appearance was
that of a 95 year, old very frail and not looking forward to going in a home.
This month, only 9 months later, I’m glad to say he’s now 10st 7lbs and looking like an 80-year-old.
All this transformation brought about in no small part by the carers at this quite magnificent home.
Although he is chair bound, this doesn’t stop him from going downstairs to see the singers or take part in activities of which there are many.
Also, due to daily baths or bathroom care, he’s a different person enjoying monthly haircuts and visits from the opticians. He now rarely has to see a doctor and is now looking forward to Xmas 2018 and in January he’ll be 97 so to all at The Hawthornes, pat yourself on the back well done.
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Review from D B (Grandson of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice home with friendly, caring staff. They have looked after my grandmother for many years with care and compassion. Overall a great care home.
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Review from Paul S (Son-in-law of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very welcoming feel when visiting. Very clean, warm and tastefully decorated rooms and other areas. Residents seem happy, well cared for and have many activities during the week to occupy them.
Staff are very approachable, helpful and always seem to be very busy attending to residents needs.
My mother in law seems to be much happier and far better cared for since moving here, compared to her latter years spent living alone with only daily carers popping in for short periods.
Reply from Heather Middleton, Home Manager at The Hawthornes

Many thanks for taking the time to write a positive review for The Hawthornes, all feedback is much appreciated and I will certainly pass your comments on to the team. I am pleased to read that your mother in law is much happier since moving into her new home, we try and provide the best care possible for all of our residents and help them settle in as best we can.
Heather Middleton, Home Manager.

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Review from J N (Son of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in the home since March 2017, in my opinion, she has been treated very well. The staff always appear to be helpful and treat mum with respect and dignity. I think the staff show great patience in treating the residents in a good manner, not something I am sure I could do it is a vocation
to work in this environment.
Reply from Heather Middleton, Home Manager at The Hawthornes

Many thanks for your review of The Hawthornes. I am so pleased to hear you feel your Mum has been treated well in the home. Our staff do work hard to maintain a high standard of care and it is lovely to know this has been noted. Kind regards’

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for The Hawthornes is calculated as follows: ( (254 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 329 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Davy

Job Title: Home Manager Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.

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