Group: Burlington Care
Person in charge: Shelley Ellam (Home Manager)
Local Authority / Social Services: Kirklees Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Directions:
From the M62, head into the centre of Birstall and follow the signs.
Visiting:
Visistors welcome anytime.
Parking:
Free on-site parking.
Latest Care Quality Commission* Report on Priestley Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Priestley Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Priestley Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.891 for Priestley Care Home is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) ) ÷ 46 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.938 Points relating to the number of positive Reviews for Priestley Care Home is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375 , then divided by 2 = 0.188
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Priestley Care Home has a Review Score of 6.8 (6.829) from 4 Reviews
Review submitted from a Website Submission by Joss C (Daughter of Resident) on Sunday 23 October 2016. Relates to October 2016.
My mother has been at the home for several months now and has received great care and kindness from all of the staff. They are all prepared to go the extra mile to make sure that my mum is happy and settled. Everyone is always bright and cheerful and nothing is too much trouble. It is reassuring to know that she is in such good and caring hands.
How likely would you be to recommend Priestley Care Home? Extremely Likely
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Shelley Ellam, Care home manager at Priestley Care Home responded to this review on 07 Nov 2016:
Thank you very much for your review.
I am so pleased that your mother is enjoying her stay at Priestley so far and that you are happy with the care she is receiving.
It is lovely to hear such positive feedback regarding our staff and the work we do.
Thank you again.
Kind regards.
Review submitted from a Postal Card by J B B (Niece of Resident) on Thursday 8 September 2016. Relates to August 2016.
My aunt came to Priestley in November 2015. I visited other homes and decided on Priestley after my first visit where I got a good feeling about the care. The staff are a good working team and gel well together. The manager and two deputies are very hands on and are always well informed. They are always willing to answer any questions/concerns. My aunt settled quickly and has a much better quality of life under their care. Well done to everyone at Priestley.
How likely would you be to recommend Priestley Care Home? Extremely Likely
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Treated with Dignity
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Shelly Ellam, Care Home manager at Priestley Care Home responded to this review on 22 Sep 2016:
Thank you very much for your review.
It is lovely to hear that we work so well as a team.
I am so pleased that your Aunt felt at home and settled in so quickly.
It is important to us that all our residents and their families feel welcome and receive the best care possible.
Thank you again.
Review submitted from a Website Submission by Sandra B (Daughter of Resident) on Sunday 26 June 2016. Relates to June 2016.
My mum went to Priestley Care Home in January 2015 after a time spent in hospital. She had previously been very healthy and living independently. This sudden decline necessitated the need to have 24 hour care.
Despite illness, and challenging behaviour on occasion, the staff were kind, caring and went over and above what they needed to do. They really cared about her as well as caring for her.
This was particularly evident when, after a serious accident and hospital stay, her needs increased. The compassion she was shown by the staff during this time was immense. I won't name any particular member of staff, they were all brilliant, even throughout the night.
I was apprehensive when she was first admitted. I had no need to be. One of the things they said, on many occasions, was "we're not here JUST for your mum, we're here for you as well". Sadly my mum died just before her 91st birthday in June 2016.
Excellent staff, very good care, as good as it can be.
How likely would you be to recommend Priestley Care Home? Extremely Likely
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Treated with Dignity
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Shelley Ellam, Home Manager at Priestley Care Home responded to this review on 14 Jul 2016:
Thank you for taking the time to leave this review, it is lovely to hear that your family felt supported by the team and that you regard the home so positively. Our thoughts are with you all, sincerest condolences from all at Priestley.
Review submitted from a Postal Card by June C (Resident) on Wednesday 23 March 2016. Relates to March 2016.
Looked after in a friendly manner, nothing was too much bother for them.
How likely would you be to recommend Priestley Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Shelly Ellam, Home Manager at Priestley Care Home responded to this review on 07 Apr 2016:
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive. It is lovely to hear feedback that you felt supported at Priestley and that you enjoyed spending time at the home. Thanks so much for your kind words.
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