Priestley Care Home

I find staff are overworked as there are only two members of staff with 20 rooms to look after, I see this every day but still the care goes without saying.

My mum moved into Priestley Care Home in November 2024 after being in another home that wasn't meeting her needs. Since being in Priestley Care Home my mum has actually started to smile again and has found some vocabulary again which she had lost. All staff at Priestley Care Home show care, compassion and consideration to all residents and family members alike. It's just like a home from home.

During an episode of my Mum presenting with medical issues all the staff who were on that day dealt with everything in the most efficient and caring way ensuring my Mum had an understanding of everything by explaining everything. She went on to suffer a stroke unfortunately but is now back at the home thankfully.

My mother has recently been for respite care at Priestley Care Home after a recent hospital stay. The care home treated my mother with respect and dignity. The care was excellent and she loved her baths. My mum's room was lovely, with a television. The staff were wonderful and nothing was too much trouble at all. The laundry lady was great and made sure my mum's clothes were washed and sided in her room.

My mother lived happily in this care home until on 28.3.2024 she received a letter from the care home manager giving her 28 days' notice to leave. She has run out of money to pay for care fees and although I applied to the local council for funding in November 2023 they did not make any payment to this care home until late April 2024. The care manager would not listen to reason from me and told me in no uncertain terms that 'this was a business'. I found my mother another care home but whilst staying there she caught covid and was dead within a week. All in all a truly dreadful experience.

Our mother has been a resident at Priestley Care Home for two years now, and she is settled and seems happy. I am confident she is in the best place for her needs. It helps me feel better knowing she is well looked after.

Ever since a good friend of mine was moved to the Priestley Care Home in September 2022, I have visited every week on a regular basis. During my visits, I am always impressed by the high level of support, along with the high standard of good, positive care. My own previous experience was in Social Work and Residential work, so I am aware of the pressure of care staff, but dovish to say, the staff team are not only brilliant in the care they provide, but an asset to the organisation to be proud of. Thank you for my friend's quality of life.

Overall, very pleased with the care home.

All good.

I feel that Mum is safe and protected by the staff team. The home is spotlessly clean and safe. Staff are well trained. The staff team have become part of Mum's family and have made an effort to get to know her. We are listened to and any concerns we have are discussed in a very professional manner. The manager of the home is always available and approachable, this reflects the relationship with staff, relatives and residents. Has provided so much support to me. The whole staff team are fantastic.

My experience with Priestley Care Home has been very positive for both my mum and myself. We have found them to be caring, accommodating and professional in all aspects. I would certainly recommend this care home.

Priestley Care Home offers excellent service to clients. Staff are always pleasant and have time to talk to you and go out of their way to help with anything you need, friendly atmosphere and feel very confident with my mother being at Priestley. Mother is happy and content which puts mine and families minds at rest.

Events around Christmas time brought smiles to people's faces - even Mum and I, hope there will be more throughout the year.

My cousin was in the home for ten years. My cousin was looked after well by some cheerful and sensitive staff. Occasionally, a staff member would be less than patient and could be unthinking but the majority were caring. I would like to see more imagination applied to activities and more engagement for residents. Management was firm and efficient. The room was clean. The cost was very high. Hope the staff see the money.

The quality of care is generally good and the staff are cheerful, friendly and supportive. My relative has physical and mental difficulties, his short-term memory is almost non-existent. At one time we were emailed monthly with a programme of activities and some photos, this has not happened for several months - I don't know why, are there still activities?

The management team are very caring and supportive. They have gone above and beyond to support my grandma coming to Priestley. They have also helped me with a difficult situation. I really can not thank them enough for all of their help after a stressful two months - they quickly stepped in and resolved for me. My grandma has been in the hospital a long time and has been anxious to go into respite care. As soon as she got through the doors of Priestley she had a big beaming smile. She has told me that she would like to live here permanently. Management and care staff were there to greet her arrival. All the staff on days and nights are very attentive and caring. Nothing is too much trouble. The home is clean - her room is lovely and warm. The food looks good and the portions are plenty. My grandma is very happy here. All of the staff that work here are a credit to Burlington Care.

I cannot express enough my gratitude to all the staff, they are all truly amazing! My mum was very upset and anxious when she had to go into a care home, those feelings didn't last very long as the staff were brilliant with her. She soon felt secure and this made her smile every single day. They are one big happy family and they treated my mum with dignity, respect and love. The staff excelled with the palliative care, every one of them was supportive and compassionate - highly recommend.

My mum receives excellent care, nothing is too much trouble. She is treated with respect. Staff from management to carer and kitchen are all amazing.

I live in Australia and Priestley Care Home have cared for my father for the last two years. Due to Covid, I have not been able to travel to the UK to see him. However, the staff have been absolutely brilliant with their communication to me and reassurance during their time. When I finally got to visit my dad in March, I found the home very warm and welcoming and the staff professional. My dad is happy and not just a number.

My Mum was a resident within the home for just short of a year. During this time as a family, we were very happy and satisfied with the care and support given to not only my Mum but as a whole family. All staff members that we saw or spoke to were very kind and caring, even in the most difficult of situations and this is something that we will always be grateful for. The home was very accommodating and we are so grateful that we could be with Mum during her final days and moments.

The care shown towards my Mum was always to a high standard and very professional but it was also clear that staff members genuinely cared. Mum was very settled here and was happy to call it home. As a family we cannot thank all staff members enough, they are exceptional people.