Headingley Hall Care Home

5 Shire Oak Road, Headingley, Leeds LS6 2DD
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9.7 71 Reviews
  • Headingley Hall Care Home, Leeds
Tranquil and secluded, Headingley Hall Care Home sits in its own beautifully landscaped grounds and has a relaxed, refined ambience all of its own. Headingley Hall is rated as 'Outstanding' by the Care Quality Commission (February 2020).

As a leading regional care organisation, Westward Care appreciates that making the decision to live in a care home is seldom an easy one, and never forgets that their residents are individuals with unique needs, wishes and aspirations. As a result, a highly skilled team of dedicated professionals take pride in delivering care that respects personal opinions and caters for personal tastes.

What’s included at a glance:

• Distinctive accommodation with style and character
• Care suites including en-suite, kitchenette with integrated fridge and tea making facilities
• Relaxed air-conditioned lounges
• Fine dining with freshly prepared meals made by dedicated chefs
• Hairdressing salon
• Film room
• Fully licensed bar
• Variety of social activities to suit all tastes

In addition to Residential Care, the setting also provides Specialised Dementia Care in Shire Oak House based at Headingley Hall. With 11 bedrooms available and a separate kitchen and lounge, the space has been decorated to create a sense of calm - a home from home.

Based on an established dementia support approach of building a ‘household’ Shire Oak House is about creating an environment that helps grow relationships and a sense of home. The offer is about putting the person at the heart of how they support them. The small environment means when people move to Shire Oak House, life can continue on their own terms – the team fit around their routine, their likes and dislikes and aim to make the move to more supported living feel as natural as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional non care charges may apply for Local Authority Funded Clients - Call us for more details.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Heven Eyob (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self Funded, Local Authority Funded with top up. All admissions subject to Pre Assessment.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • No specific visiting hours however the main doors are locked between 9pm and 7am. Visitors intending on coming between these hours can ring the external bell, report to reception and sign in.

Parking

  • Parking available on site. Registration/car details must be reported at Reception

Headingley Hall Care Home Reviews (71)

9.7

Headingley Hall Care Home has a Review Score of 9.7 (9.732) out of 10, based on 9 reviews in the last 2 years.
Over all time Headingley Hall Care Home has 71 reviews.

Overall Experience
  • 65
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Date Published
  • 71
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Reviewer Connection to Headingley Hall Care Home
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Total of 71, showing 21-40
Review from Jill F (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent a long time researching care homes prior to my mother moving to Headingley Hall. This included speaking to relatives of residents, one of whom said to me "you won't do better than Headingley Hall". She was right. The staff have shown such kindness, empathy and patience towards my mother; their
professionalism and the overall quality of care is outstanding. Mum has made friends, and is enjoying a great social life at 99 years old.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

We are happy that you and your Mum chose Headingley Hall and are grateful for your very kind words. We are delighted that your Mum has settled in so well and that this has been a positive move for her.

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Review from Janice H (Respite Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Headingly Hall is fantastic, all the staff are kind, friendly, and caring. All care needs were met.
The care home was very clean and welcoming and I found all the staff were easy to talk to and accommodating to any changes.
The meal menu is great and again any dietary needs are met.
I would absolutely
recommend Headingly Hall.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive.
Best wishes

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Review from Deborah L (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had 11 months at Headingley Hall, where she received the best quality total care, attention, kindness and excellent socialisation and activity opportunities. In the last 10 days, the excellent end-of-life care was from staff she knew and were constant. The family felt valued, well communicated
to and listened to and supported compassionately by all staff. Headingley Hall, in all aspects, was the right and best place for Mum to be, and she thrived after a lengthy period of deterioration at her own home during Covid lockdown. We could not have asked for more.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you from all the staff at Headingley Hall for your kind words. We always appreciate relatives taking the time to provide a review. It was a privilege to have known your mother, who will always remain in our hearts, and we take great pride in knowing she was happy,

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Review from A W (Son of Resident) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was happy to go to Headingley Hall and had a great time.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for taking the time to provide a review of the home and the services delivered.
Best wishes.

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Review from Cathy P (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 80-year-old mother was struggling in her flat as she became forgetful and confused. She did not want to live with us as her independence was important to her. We got her a live-in carer who was lovely but the future we saw for her was not alone in her flat with a carer as her world got smaller. From
my first contact with Headingley Hall Care Home they were reassuring, helpful and gently encouraging. The manager listened to my situation and suggested a two-week trial stay at Headingly Hall. An assessor came out to Mum’s flat, spoke at length to Mum, myself snd her carer to establish her needs and was very kind and patient such that Mum really was looking forward to the stay, planned when the live-in carer was due her next fortnight’s break. From the moment she moved into the lovely room with a welcoming card and flowers, to the moment she was waved off she could not have been better cared for. The staff responded quickly to my calls and emails and were scrupulous at following covid guidelines.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your review. It's lovely to know that the stay was a positive experience and we are looking forward to your mum's return, as is the fellow residents, who she has made good friends with.

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Review from W M (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My precious Mum has been living in Headingley Hall Care Home for 5 years.
It is a fantastic living environment, where my mum’s voice is heard.
The staff are loving, caring and amazing people.
I would truly recommend this care home if you want your loved ones to feel safe, happy and looked after.
The
senior staff are always at hand if you need to discuss anything and keep the family well informed.
Well done Headingley Hall Care Home.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

We really appreciate you taking the time to share your experience and I'm glad to hear that family and mum continue to enjoy the services provided and that she feel safe.
Best Wishes.

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Review from Graham B (Nephew of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
That the last 8 years of my uncle’s life have been as happy as they have is thanks to the tremendous job that the management and staff of Headingley Hall Care Home have done for him. For years following the loss of his partner my uncle soldiered on living alone. Eventually, fed up of it, he asked my
cousin and myself to visit care homes and find one in the Leeds area that we thought he might like. Headingley Hall stood out from the rest.
He moved in and never looked back. Surrounded by staff of all ages who, besides being caring and attentive, are energetic with a lively sense of humour and by fellow residents with whom he could enjoy a varied programme of activities and quality entertainment, he has been transformed and we have been thrilled to see him so happy and engaged again. Wonderful care, dedicated staff, fantastic food, a range of activities, music and any excuse for a party! Downside? He couldn’t think of one and, having visited him almost every week, neither can I.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

We were privileged to have been able to get to know your Uncle - he was such an integral part of our 'family' and we will really miss him. We are so grateful for your very kind words - they are very much appreciated.

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Review from Tracyann O (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent a week at Headingley Hall in June 2021 for respite whilst we went on holiday as we felt that we could no longer leave him at home alone. We were quite anxious about leaving my dad, but the staff at Headingley Hall put us at ease from the very beginning and supported us through the whole
process. My dad was also very unsure about his stay, but the team made such a fuss of him on his arrival that he settled in without any issues, and fully enjoyed his time there, especially the food! The attention to detail and care for my dad was fantastic, and we would not hesitate in recommending Headingley Hall. In fact, my dad is already looking forward to his next visit in August and is hoping that he will be just as lucky on the bingo this time round!
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your review. It's lovely to know that the stay was a positive experience and we look forward to seeing you all again soon.
Kindest Regards
Sharon

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Review from Vivien P (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Headingley Hall provided a friendly welcoming home for my mother during a period of respite care earlier this year. The staff met her with smiles, flowers and a card and were eager to get to know her and settle her into her room. She was given every care and consideration during her stay and was encouraged
to take part in various activities, particularly enjoying a visit by the local pony sanctuary, cooking and a gardening class. We would thoroughly recommend the home to others looking for high-quality personal care for their loved one.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive.
Best wishes

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Review from L G (Daughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent a week at Headingley Hall when I was on holiday recently and she will shortly be admitted for a longer stay. The home is exceptionally well run by a kind and efficient admin team and all the care staff really do go out of their way to make residents feel at home and happy. I would certainly
recommend Headingley Hall to anyone thinking about care for a loved one.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you so much for your review, I'm glad you both were happy with the service and we're all looking forward to seeing you both again.
Best wishes
Sharon

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Review from Margaret A (Respite Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed for one week for respite care following discharge from hospital. The room was comfortable and well equipped. The staff were very helpful and caring, I could not fault them.
I have a restricted diet and my only criticism was the choice available resulted in me having to choose omelettes/baked
beans and baked potatoes too often: a greater variety of choices for people needing a soft diet would have made my stay perfect.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your review, which I'm pleased to hear that the stay was comfortable and that staff were helpful and caring.
Regarding the meal comments, I apologise for this area not being at the same standard. Please be assured that I have discussed comments with the catering team and we aim to improve the variety.
Best wishes
Sharon

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Review from Mark H (Son of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the team at Headingley Hall and the quality of care they provided for my father.
Considering my father had only been a resident at Headingley Hall for a few weeks he was treated as one of the family and it was clear that the team had built up such a caring relationship
with my father he was so happy to be at the Hall. He spoke so fondly of all the team and how they did everything for him and he had nothing to worry about.
Following a serious stroke in early May 2021, my father was placed on end of life care and we were encouraged by Headingley Hall to bring him back home from the hospital to spend his final days being cared for by this wonderful team.
The job they all did under the leadership of the manager was nothing short of exceptional and made those final days as comfortable for my dad as they could be which was such a help for both me and my family to see my dad being so well looked after.
Well done to everyone!
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you from all the staff at Headingley Hall for your kind words, we always appreciate relatives taking the time to provide a review. It was a privilege to have known your father who will always remain in our hearts and we take great pride knowing he was happy.

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Review from Patricia R (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Headingley Hall enough. They have literally saved my mum's life. She needed respite care to build up her strength following a period of illness. They were able to welcome her despite covid pressures and they have been absolutely wonderful - caring, attentive, great communicators, kind
- you name it - I'm booking my place there for (hopefully) 30 years' time!
Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you so much for taking the time to provide such kind comments. I'm so glad that your Mum made progress, with the care and support the whole team provided. It was a privilege getting to know her.

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Review from Louise F (Daughter of Resident) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about all the staff at Headingley Hall? They are the kindest most caring compassionate and loving people I know. Mum and Dad have both been unwell recently and the kindness and care that has been shown to both of them from everyone at the home have been fantastic. They are amazing people
going above and beyond to get Dad who has been in Hospital back home to Mum. You are all truly inspirational. Simply the best, from all the family.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you from all the Staff at Headingley Hall for your kind words. We all feel very privileged to have got to know your Mum who will always remain in our hearts and we will miss her. We hope you know we will continue to ensure your Dad remains comfortable and safe at Headingley Hall and look forwards to enjoying happier times with him and you as a family.

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Review from Jane B (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Headingley Hall for three years. During that time he has been consistently well-cared-for not only as a duty but with warmth, friendship and love. Living a long distance from him, I visit once a month and it is clear that he is contented, at ease and feels he can talk
to staff. Inevitably, occasionally there have been various matters that need addressing, but I have always felt that I can approach the staff, my requests are listened to and responded to with courtesy and as soon as possible. The relief I feel to know that my father is being looked after so well cannot be expressed. Staff have become friends to me and the place feels homely to walk into. They are willing to go above and beyond, organising treats for birthdays and seeing each resident very much as an individual. I would have no hesitation in recommending Headingley Hall.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Dear Jane, thank you for the review and lovely comments. I'm glad to know you have confidence in the service. Kind regards.

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Review from Micheline H (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been a resident at Headingley Hall for the past nine years. During that time, he received a very high standard of care from the team at the home. It was very reassuring for us to know that he was in a place where he was safe and well looked after.
The team communicated to us on a regular
basis if they had any concerns. My father's room was always clean and he enjoyed the food!
He sadly died in June 2020 but I have no hesitation in recommending Headingley Hall as a residential home.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Dear Micheline, thank you for taking the time to submit a review. It was a pleasure to have known and cared for your Father. Best wishes.

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Review from Kate M (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the recent Covid-19 pandemic with all its associated worries and anxieties, I have found that the organisation and attention to detail (caring for staff and residents and relatives) has been extremely good and reassuring. The Headingley Hall team have kept relatives informed regularly on the
changing situation and appear to have placed the residents and staff members at the forefront of their Covid response. Communications with relatives have been facilitated by phone and virtual chats. As soon as garden visits were deemed safe (socially distanced) these were arranged. I cannot praise the management and team enough. Thank you.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you, Kate, for your review, we really do appreciate your kind words through this challenging time.

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Review from J L (Niece of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are supporting our elderly aunt from a distance, and can therefore only see her every few weeks. She has been in this home over six months and we have been pleased with the care she has received. We appreciate being kept up to date by email, that was a little shaky at the start, but we now have good
lines of communication. All the staff are cheerful, helpful, and genuinely enjoy visiting her at the home. When asked, she always says she is well cared for and happy and feels that one can ask if anything needs rasing.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for taking the time to provide a review. I will share this with the Headingley Hall team.

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Review from G H (Nephew of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle moved into Headingley Hall he has been very happy. He finds he is able to be friendly with, and chat with the other residents, he doesn't feel lonely. He is well looked after, with the staff all taking an interest in his physical and mental care. Whenever the staff pass him they will
always have time to chat or have a pleasant word. He has been able to move some of his books and other belongings into his room, so making it feel more like home. I am certainly very happy that he made the decision to move into Headingley Hall.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your kind words, which are appreciated and will be passed on to the team.

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Review from M F (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and Dad have been residents in Headingley Hall for nearly two years. When it was unsafe for either of them to remain in their own home Headingley Hall was able to provide a room just big enough for them both together. Recently, the management has created a larger room on the ground floor overlooking
the garden (Dad had a large garden at home, which he loved) which they have just moved into. All the staff at Headingley Hall provide the highest standard of care and support at every level. Family and friends are always made to feel welcome. As a family, we know they are safe and happy.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your positive and kind comments. We are delighted to know that you remain happy with the care and support provided.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Headingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Headingley Hall Care Home is calculated as follows: ( (96 Excellents x 5) + (7 Goods x 4) ) ÷ 103 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Headingley Hall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Charlie

Charlie Render

Job Title: Interim Manager, Headingley Hall Care Home

I started working in care 24 years ago when I was 16 years old as a weekend job whilst studying for my A-levels.


I progressed into working with elderly adults with learning difficulties and led a group of young adults with Down Syndrome to work within the care industry themselves, supporting them with a career in catering and social care.


I left that role to attend University in Leeds where I studied Interdisciplinary English Literature and History.


After a brief stint working in finance, I made a decision to return to care and remain in Leeds and before I knew it, I gained a job at Headingley Hall 14 years ago and have never looked back.

I started as a night care assistant before progressing into a Senior Carer role. This made me realise that this was my chosen profession. Seeing the difference, I could make in someone's life by ensuring their health and well-being were as supported as possible gave me satisfaction.


I discovered a keen taste for liaising and providing support to all health professionals who visited Headingley Hall. By working alongside the health professionals and gaining their knowledge and experience, I was able to review our service users with a holistic approach and ensure care remained person-centred.


Since then, I progressed to the Deputy Manager role at Headingley Hall and completed my Level 5 Diploma in Health and Social Care.


My learning continues every day and I continue to love the challenges each day throws at me. I am excited about the opportunity to lead as Interim Manager and I hope my future continues to progress within the care sector.

Sharon

Sharon Earnshaw

Job Title: Operations Manager Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon is now the Operations Manager who oversees the overall activities across Westward Care Services.


Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.

Elaine

Elaine Yechezkel

Job Title: Administrator Joined: 2010

Elaine has worked in administration since the age of 17.


Her prior experience involved working in an import/export company, an international charity and a furniture manufacturing company before coming to work at Headingley Hall in 2010.


Part of Elaine's role is to provide full admin support to the General Manager and Heads of Departments across the care home and retirement apartments.


Elaine is also involved in managing the enquiries for the home and she is passionate about ensuring families have smooth transitions to the home when making this important decision.

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