Headingley Hall Care Home

5 Shire Oak Road, Headingley, Leeds LS6 2DD
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9.7 71 Reviews
  • Headingley Hall Care Home, Leeds
Tranquil and secluded, Headingley Hall Care Home sits in its own beautifully landscaped grounds and has a relaxed, refined ambience all of its own. Headingley Hall is rated as 'Outstanding' by the Care Quality Commission (February 2020).

As a leading regional care organisation, Westward Care appreciates that making the decision to live in a care home is seldom an easy one, and never forgets that their residents are individuals with unique needs, wishes and aspirations. As a result, a highly skilled team of dedicated professionals take pride in delivering care that respects personal opinions and caters for personal tastes.

What’s included at a glance:

• Distinctive accommodation with style and character
• Care suites including en-suite, kitchenette with integrated fridge and tea making facilities
• Relaxed air-conditioned lounges
• Fine dining with freshly prepared meals made by dedicated chefs
• Hairdressing salon
• Film room
• Fully licensed bar
• Variety of social activities to suit all tastes

In addition to Residential Care, the setting also provides Specialised Dementia Care in Shire Oak House based at Headingley Hall. With 11 bedrooms available and a separate kitchen and lounge, the space has been decorated to create a sense of calm - a home from home.

Based on an established dementia support approach of building a ‘household’ Shire Oak House is about creating an environment that helps grow relationships and a sense of home. The offer is about putting the person at the heart of how they support them. The small environment means when people move to Shire Oak House, life can continue on their own terms – the team fit around their routine, their likes and dislikes and aim to make the move to more supported living feel as natural as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional non care charges may apply for Local Authority Funded Clients - Call us for more details.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Heven Eyob (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self Funded, Local Authority Funded with top up. All admissions subject to Pre Assessment.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • No specific visiting hours however the main doors are locked between 9pm and 7am. Visitors intending on coming between these hours can ring the external bell, report to reception and sign in.

Parking

  • Parking available on site. Registration/car details must be reported at Reception

Headingley Hall Care Home Reviews (71)

9.7

Headingley Hall Care Home has a Review Score of 9.7 (9.732) out of 10, based on 9 reviews in the last 2 years.
Over all time Headingley Hall Care Home has 71 reviews.

Overall Experience
  • 65
  • 4
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Date Published
  • 71
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Reviewer Connection to Headingley Hall Care Home
  • 34
  • 11
  • 5
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  • 3
  • 1
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Total of 71, showing 41-60
Review from M A (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful staff creating a warm, caring, interesting environment, full of love and friendship.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you so much for your lovely feedback. Kindest Regards, The Manager.

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Review from Chris (Cousin of Resident) published on 8 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We live a long way from Leeds, our relative is cared for in a way that they are comfortable with and we feel reassured about. Our relative tells us that she feels safe and the food is good.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for taking the time to provide a review. I will share this with the Headingley Hall team.

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Review from Becky D (Daughter of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many months of researching and visiting residential homes, we came across Headingley Hall. From the minute we arrived the staff were so welcoming and we could clearly see how caring and friendly they were to all the residents. The facilities, buildings and grounds were impressive and after a few
visits, we decided to move my mum in for respite with potential for a permanent move. After a number of weeks she didn’t want to leave so we made a decision to make the move permanent. She loves the staff and all the activities and has never looked back.
Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you so much for your kind words. We are always happy to receive feedback and will pass your comments to our team.

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Review from Rose E (Daughter of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Headingley Hall for nearly seven years and has been extremely happy there. The staff are kind, attentive and take the trouble to understand each resident's individual quirks. The accommodation is of a high standard and the food is tasty and varied. There is also a wide range of
activities and outings for residents to choose from. The whole team, both on the care and the admin side, are efficient, friendly and responsive both to residents and their families. This has been especially important to me as we live far away. In summary, I highly recommend this care home.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you so much for taking the time to submit this lovely review. Your comments will certainly be passed on to the staff.
Kindest regards
Sharon

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Review from K A (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Headingley Hall was recommended to me as a place my Mum could stay for respite care. When we first looked around we found all the staff very friendly and a very relaxed atmosphere. Following my Mum's week stay I was very impressed with the kindness they all showed towards my Mum and their attentiveness
to all her needs.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

We really appreciate you taking the time to share your experience and I'm glad to hear that your mum enjoyed her stay.
Kindest regards.

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Review from Val H (Relative of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father died at Headingley Hall April 2019. Words are inadequate to describe the end of life care given to my dad and the whole family with care, compassion, kindness and utmost respect. We were able to give my beloved dad a good death, medical support and the sheer professionalism of the whole team
wrapped itself around dad and family working as a team we helped dad have a peaceful death.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Dear Val
Thank you for your kind words about the service we provide. It was our pleasure to have known and have cared for Dad.
Kindest regards
Sharon

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Review from V S (Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Headingley Hall was recommended to me by a neighbour as a place to go for convalescence following surgery. I was most impressed with the calm, relaxed and friendly environment.
My stay lasted 6 days and certainly allowed me to rest and recuperate after a big operation.
The staff promptly alerted
NHS staff to deal with any problems I had. I was most impressed with their kindness and support. What a superb team and all seemed happy in their work which is key to providing a good service.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you so much for your kind words. We are always happy to receive positive feedback from our clients and will pass your comments to our team.

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Review from R H (Friend of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited the home to see a friend of my grandfathers; and would like to commend yourselves and your staff on the standard of care.


In particular, I would like to praise the:-
activity leader
senior care assistant
deputy manager
2 certain care assistant's


For their attentiveness

to detail and the quality of care given.


The staff at Headingley Hall clearly love their jobs and the residents, but with these especially it was evident that they go above and beyond for the people in their care.


Care is a very challenging job at the best of times, and I cannot commend the staff here highly enough.


I hope this message gets passed along to them to show their hard work hasn’t gone unnoticed.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you so much for taking the time to submit this wonderful review. Your comments will certainly be passed on to the staff. It is always nice to hear from visitors that they do appreciate the work we do.

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Review from Gillian T (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end of life care for my father at Headingley Hall was everything you would want for your loved one and their family. Dad has spent time over the last seven years at Headingley Hall and full time from March 2017. Dad became ill and had been in hospital for several weeks and was thought well enough
to leave; the manager at Headingley Hall was adamant that he return home to them. It became clear that Dad had put all his energy into getting home as he quickly deteriorated. Dad lived for a week, but what a wonderful week!
Cared for with love and respect by his extended family of carers. We spent as much time with Dad as possible and was fed and cared for by the wonderful staff team throughout the week.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you for your kind review. You and your dad were very much part of our Headingley Hall family and we were privileged to know him and your family and to help make his last days comfortable ones. Please drop in for a coffee anytime to see us.

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Review from Paul F (Son of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be happier with the care afforded to my mother. She has been made to feel very welcome. The staff have bee excellent and coped with the many medical problems that have presented over the past eighteen months. We all feel that the environment at Headingley Hall is excellent and my mother
is safe.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Dear Paul, Thank you for your kind words, which are appreciated and will be passed on to the team. We look forward to continuing providing a safe and happy environment for your mother.

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Review from Diana F (Daughter of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second relative we have had living in Headingley Hall. From the moment you walk in the front door one is impressed by the atmosphere of the house. The staff are omnipresent, the residents are calm and content and nothing is too much trouble for anyone.
The furnishings are of high quality.
The rooms are well furnished and homely. The food is good, the home is well managed and the staff and residents are all happy and earn mutual respect.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you, Diana, for your kind words. We are delighted that you remain satisfied with our service and look forward to continuing to offer support to you and your family. Best Wishes.

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Review from Nigel T (Friend of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Headingley Hall for some 3 years.
A most friendly, well-run home, exceptionally kind staff, well trained and well-managed home.
She is delighted to live there, well looked after, "I am so happy here, nothing to worry about".
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you, Nigel, for your kind words. We really appreciate your feedback.

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Review from George B (Respite Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent several weeks at Headingley Hall convalescing after surgery. From the outset, I was greatly impressed by the friendliness, approachability and competence of the home's care staff. I was given every support and assistance, always with good grace and efficiency. What held true for the care staff
applied equally to the other staff. Housekeeping and related functions were performed to a very high standard, with considerable attention given to cleanliness and hygiene. Laundry was dealt with promptly and returned in pristine condition. Reception staff were charming and very helpful, management responsive, considerate and most efficient. Meals were appetizing and nutritious, with plenty of choice. The dining room, like the other communal areas, was light, airy and welcoming. Meals were supplemented by refreshments at regular intervals. Those wishing to participate had access to a wide range of activities. Visitors were always made welcome. My room was bright, comfortable and well-equipped. The home is an attractive building, set in most pleasant gardens. For me, the most appealing features of a home which has so many commendable aspects were the warmth and proficiency of its staff. Their competence, abundant good nature and kindness, cheerful demeanour and ready smiles are assets beyond price.
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience.
Kindest regards Sharon.

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Review from Brian G (Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm particularly impressed by the friendliness of staff. They care and this goes way beyond merely having a job or running a business.
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Review from M A (Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Headingley Hall in the first occasion as a respite patient after a knee replacement. I liked the care, the atmosphere very much. So when it became obvious that I needed fulltime care. I came again on respite trips and 2 visits to other care homes. I chose to come full time to Headingley Hall
because it was and is the best!
Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Many thanks for your feedback. I am pleased that you remain happy with the service provided to you.

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Review from Mike E (Son of Resident) published on 9 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother recently celebrated her 101st birthday with an enjoyable party at Headingley Hall. The staff made the whole day really special for her and we haven’t seen her so happy since before she was widowed over five years ago. This speaks volumes for the attitude and ethos of this wonderfully caring
home.


We had no idea that any establishment could manage to offer the level of care she is receiving. In the year she has been a resident her health, unlike one might expect for someone of her age, has considerably improved. From living in her own home and having visiting carers there has been a marked difference in every way.


Headingley Hall is a prime example of a caring home which is known locally by reputation as a first-class establishment which lives up to expectations from caring, attentive professional staff to thoughtful catering.


The Hall’s physical appearance both outside and inside is that of a 5-star hotel and is of reality for residents actually living there.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you so much for your kind words, Mike. We really appreciate you taking the time out to share your experience with us.

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Review from K B (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am amazing place. The staff are wonderful. Well run, clean and lovely staff.
Already booked in for me when I am elderly! Ha ha!
Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Many thanks for the positive feedback.

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Review from Malcolm S (Son of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Headingley Hall for 8 years. Everyone works tirelessly to make Headingley Hall my mother's home. Buildings are historic with sympathetic additions: gardens are great and shops adjacent. Headingley Hall looks and feels like a small hotel, you are welcomed by a very friendly lady
in a plush reception area, adjacent to a residents lounge and dining room, with a bar. I visit whenever I wish, welcomed with coffee near the kitchen. The kitchen receives daily deliveries of fresh fruit, vegetables and meat: meals are varied and cooked from scratch. The facilities are excellent, the staff are even better.


Staff and management turnover is low: I always meet familiar faces, that is even more important for residents. My mother is frail at 92, and staff go out of their way to talk with her and encourage her. I encourage anyone requiring care, for themselves or relatives, to visit Headingley Hall. In my experience, it speaks for itself: it is a real home to residents and relatives, in every way.

Reply from Sharon, General Manager at Headingley Hall Care Home

Thank you for your review. I will pass this on to the Headingley Hall team.

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Review from Liz M (Daughter of Resident) published on 27 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Headingley Hall for a year and we couldn't have asked for him to be anywhere better. The staff cared for Dad like he was their own. He always said the staff were 'top rate'. We only ever saw staff being kind and respectful to residents and the senior staff were always happy to discuss anything
we wanted to talk about. In particular, they were excellent at keeping us informed, especially towards the end of Dad's life when they had to call the GP out on a number of occasions. They rang us to tell us what was happening and it was a huge weight off our minds to know that he was being properly looked after. He complained about the food but I think that was as much him as the food. There were lots of different activities on offer (not that he wanted to take part!). Not only did they know Dad and his preferences, and catered for them, they knew us too. The staff weren't just doing a job - they genuinely cared. They will miss him - and we will miss them.
Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Dear Liz, Thank you for your positive and kind comments. We felt privileged to look after your father and are proud to know he was so comfortable at Headingley Hall.

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Review from Anthea F (Daughter of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was treated with dignity and patience. She was addressed by the name she wanted to be known as and I never heard any other name used.
Staff checked on my mother at least 8 times in a day to bring medications, meals and water, newspaper, to ascertain activity involvement and housekeeping.
Medications
- It was not ensured that my mother took her medications (which she always did) but in other situations, this may be a problem.
Cleanliness of environment - The room was kept to a clean standard. The dining room was clean, the tables laid with clean table cloths. Table flowers would have been nice to see as a table talking point
Food - Not very inspiring. This is the only area I would like to see improved with better presentation and a more varied menu.
Staff attitude - very comforting to know all staff were caring and genuinely interested. It was not evident if there were staff issues as all staff were professional and smiling.
Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you for your kind comments made. I would like to respond to some of the areas you have spoken about. Further to a recent Resident's Forum, your mother did comment about table flowers and we have noted this and are looking at purchasing table decorations/flowers.


We apologise that you did not find the food inspiring. I would like to reassure you by confirming we have a new menu starting this week. In response to the varied menu we always offer at lunch a choice of 3 main courses and a choice of 2 main courses at tea time, in addition, we have an optional menu available with a further three choices, one of which is always vegetarian. The Chef would always offer something else should a resident not like anything on the menu. If a resident has a specific dish they wish to see on the menu we always take this into consideration and add to our choices. All main courses have been chosen by residents during our quarterly forum meetings.
We take on board your comments about medication and can confirm that on Friday 4th November 2016 the Manager carried out a competency and observed staff administering medication. The staff member had made a note to return to the resident to check that the medication had been taken, which the Manager observed had been carried out.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Headingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Headingley Hall Care Home is calculated as follows: ( (96 Excellents x 5) + (7 Goods x 4) ) ÷ 103 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Headingley Hall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Charlie

Charlie Render

Job Title: Interim Manager, Headingley Hall Care Home

I started working in care 24 years ago when I was 16 years old as a weekend job whilst studying for my A-levels.


I progressed into working with elderly adults with learning difficulties and led a group of young adults with Down Syndrome to work within the care industry themselves, supporting them with a career in catering and social care.


I left that role to attend University in Leeds where I studied Interdisciplinary English Literature and History.


After a brief stint working in finance, I made a decision to return to care and remain in Leeds and before I knew it, I gained a job at Headingley Hall 14 years ago and have never looked back.

I started as a night care assistant before progressing into a Senior Carer role. This made me realise that this was my chosen profession. Seeing the difference, I could make in someone's life by ensuring their health and well-being were as supported as possible gave me satisfaction.


I discovered a keen taste for liaising and providing support to all health professionals who visited Headingley Hall. By working alongside the health professionals and gaining their knowledge and experience, I was able to review our service users with a holistic approach and ensure care remained person-centred.


Since then, I progressed to the Deputy Manager role at Headingley Hall and completed my Level 5 Diploma in Health and Social Care.


My learning continues every day and I continue to love the challenges each day throws at me. I am excited about the opportunity to lead as Interim Manager and I hope my future continues to progress within the care sector.

Sharon

Sharon Earnshaw

Job Title: Operations Manager Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon is now the Operations Manager who oversees the overall activities across Westward Care Services.


Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.

Elaine

Elaine Yechezkel

Job Title: Administrator Joined: 2010

Elaine has worked in administration since the age of 17.


Her prior experience involved working in an import/export company, an international charity and a furniture manufacturing company before coming to work at Headingley Hall in 2010.


Part of Elaine's role is to provide full admin support to the General Manager and Heads of Departments across the care home and retirement apartments.


Elaine is also involved in managing the enquiries for the home and she is passionate about ensuring families have smooth transitions to the home when making this important decision.

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