Cloverdale Care Home

My Mum is looked after brilliantly well - all of the staff members in their different roles are friendly and very caring, and go above and beyond in looking after the residents.

Would highly recommend to anyone with a parent needing quiet, dignified and professional support.

which required her return to hospital where she sadly past away on 27th September 2025

The level of care is very good, certainly since the introduction of the New Manager. My mother's care is extremely good, staff are very patient and always meet her needs. Most of all since her hospital in-patient stay and her additional needs, the staff have really taken care of her individual care. Since the new manager came everything - including gardens, staff moral and over all attention to all details has improved expodentially and we as a family are very happy for Mum.

I have no hesitation in recommending Cloverdale to anyone looking for care of a loved one.

I felt very comfortable knowing a family member was there.

Good care for residents.

An added note the food is all homemade. Mum especially loves 'the sweet trolley' (she calls it this as it comes on a trolley). Today for lunch she chose a baked potato with cheese, ham and roasted veg and for dessert, she had a homemade Swiss roll with cream; there was also a choice of apples (or apple pie), custard or fresh orange jelly. So thanks to the chef and staff too.

Putting Dad's care into the hands of 'strangers' was one of the hardest things to do. However, after a short time those strangers have become his family. The staff, bar none, have supported, welcomed and cared for Dad as their own. They are diligent in his physical care and kind in his emotional care. The staff work hard to raise extra funds so residents can have special outings and have professionals in for extra activities. From management to kitchen staff, Cloverdale Care Home run an outstanding home. We wouldn't want Dad anywhere else.

A caring and friendly environment to residents and their families.

After an unsettled start two years ago, my mum soon settled in the home. She appears to be well cared for and all her needs are met. She enjoys all the activities, especially the singing and dancing. The staff are all friendly and polite.

The staff are very caring and very patient when at times they must struggle when my husband refuses personal care although he tells them they are wonderful and thanks them in his next breath. Thank you all, it means such a lot to know he is well cared for.

My mum has been having respite stays for a year and all the things we had hoped for have happened - she has company, has settled in well, is supported, has made friends, loves the range of activities offered, seeks out company and socialisation so her dementia progression is slowing down slightly. She came in for urgent respite in May with a view to becoming permanent. The staff were lovely and made Mum feel very welcome and remembering her name made her feel so happy. She unfortunately fell, but the response was amazing. Prompt, supportive, showed concern for me whilst we waited for the ambulance to come. The fall led to Mum having two hospital stays. On her return it was if she was going home. The staff were amazing and she was happy to be somewhere she felt safe and cared for. They have supported her with her mobility, making sure she didn't just sit back and do nothing. The food is lovely and she gets to satisfy her sweet tooth! All of our hopes have been realised, huge thank you.

Lovely catering. Staff always helpful, even when under pressure. Only comment to make is missing items of clothing, even thought they are labelled/marked, some lost items new. Appreciate care given to family members visiting.

Care and support is excellent and also residents are treated with respect and dignity. The care home facilities are basic, but adequate, what you are paying for is the dedication and expertise of the staff.

My uncle sometime resists assistance and this can lead to difficult and stressful situations for all involved e.g. preparing to go for medical appointments. The premises are secure, but sometimes it takes a while to get in. I appreciate this is due to staff priorities. Overall, I am very pleased with the care received.

Care very good.

I am very pleased and feel assured that Mum receives excellent care.

My overall view of Cloverdale Care Home is very good, the carers care very well for my mum.

My personal view is that it is very well run. Lovely staff and very nice surroundings. Overall, very good.