Ladysmith Care Home

Ladysmith Road, Behind Weelsby View Medical Ctr, Grimsby DN32 9ND

Ladysmith Care Home is a purpose built 90 bed care facility. It is owned and operated by Knights Care Ltd, a family run business that has been in the care industry for many years.

Ladysmith Care Home provides residential care and dementia care, as well as respite care which can provide much needed relief for those caring for a family member at home.

Residents enjoy 24-hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person-centred manner. Everyone benefits from state of the art facilities.

Ladysmith Care Home has been carefully designed. The facilities are high quality and based on the latest research into care for elderly people to offer a warm and inviting place to live at an affordable price. The reception area is a welcoming environment with a receptionist and two members of staff situated in an office so there is always someone to meet, greet and assist guests, relatives and residents as they move around the home.

They have a main lounge on the ground floor which is a large open social area allowing opportunity for social gatherings, in-house activities, live music and entertainment. The seating is arranged in a manner which encourages interaction, whilst maintaining opportunity for privacy. They have a variety of smaller lounges on each floor giving the building a homely feel, where small functions, quiet time and small group activities can be undertaken.

The wider corridors allow wheelchair and walking frame users to get around easily. The four dining areas focus on nutrition, another prospect for socialisation and a time to share good food. Residents and visitors can access drinks and light snacks from the kitchenettes that are situated in each dining area. All ground floor lounges and dining areas open up to the attractive enclosed gardens which include walkways, garden furniture and a summer house for sunny days.

Group: Knights Care Ltd

Person in charge: Carol Woodliffe (Manager)

Local Authority / Social Services: North East Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 90

Rooms with ensuite WC: 90

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Ladysmith Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ladysmith Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Ladysmith Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Ladysmith Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.782 for Ladysmith Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Ladysmith Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 9 Reviews ÷ 18 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Ladysmith Care Home has a Review Score of 9.3 (9.282) from 20 Reviews


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ladysmith Care Home?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ladysmith Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

If ever a care home was a 'home from home' then it has to be the Ladysmith Care Home. This is down to the staff who are wonderful. From seeing to my mum's care needs to the squeeze of her hand to a kiss and a cuddle. This gives me peace of mind knowing my mum is well cared for and happy. Mum also loves the food.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 10 May 2018:

Thank you for your kind words. It is reassuring to know that Ladysmith Care Home continues to please both our residents and their families as this is our aim.

The care I receive is excellent. The care I receive is with dignity and respect.
I never knew living in a care home would be so wonderful.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 02 May 2018:

Thank you, Margaret, we are all very pleased that you enjoy living at Ladysmith Care Home and that you have taken the time to write this lovely review.

My mum stayed at Ladysmith for about 10 months where she, unfortunately, passed away but the care she had there was amazing. The staff there are so kind and caring and so compassionate, they are dedicated to what they do. I would recommend Ladysmith to anybody.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 27 Mar 2018:

Thank you, Christine, for your lovely comments they are much appreciated.

My mother entered Ladysmith Care Home in early October. She has dementia and the difference between her entering the care home and now is remarkable. She is very happy and settled and her care that she has received is excellent and the staff are all very very helpful.

We have been reassured by the fact we know that she is happy and well cared for we live some distance away and have a disabled adult to care for so mums care is very important to our family.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ladysmith Care Home always has a friendly welcoming atmosphere. The door to dad's room is always open and the carers are always popping in to make sure he is OK. It doesn't matter how busy the managers are they always make time for a chat or to answer any questions. I have found the communication is excellent, particularly when discussing dad's medical needs. The record keeping is always up to date and regularly filled in. Management also care about their staff and use positive praise to motivate them. In comparison to other care homes I have visited, Ladysmith is really good and I have every confidence that they are looking after my dad extremely well. Dad is also very happy there.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 04 Jan 2018:

Thank you very much for your really positive feedback, it makes us feel appreciated and valued for all the hard work that we put in. We strive to build good relationships with family's as this benefits the resident and ensures that they receive the highest standard of care, once again, many thanks.

I have had a great stay here after my unfortunate misfortune. The staff have been marvellous and also the food. I was also given chances to go in and out because I was just a guest. This was prepared by a housing association.

How likely would you be to recommend Ladysmith Care Home? Likely

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Average Rating:   5 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 21 Dec 2017:

Thank you very much, Ernie, for this lovely review, we all hope that you have settled into your new bungalow and wish you a Merry Christmas and all the best for 2018.

The care of my father-in-law was exemplary and the staff not only cared for him in a compassionate professional way but went over and beyond in their care.
At the very end, in his closing hours, he was treated with a loving and caring way with help towards the whole family.
We could not thank them enough!

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 03 Nov 2017:

Thank you so much for your kind words and this excellent review, this makes everything we do worthwhile!

Breakfast is excellent.
The lunch is very good and could always get extra portions.
Tea not very good poor choice.
The sandwiches were often dry lacking filling, not appetising, cups of tea not always drinkable.
Suggestion - Have a hot water urn and tea bags/coffee and let the residents decide how they want it.

How likely would you be to recommend Ladysmith Care Home? Likely

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Average Rating:   4.4 out of 5

I have been to seven different homes for respite and this is the best one by far. I could not fault it at all. Everyone was brilliant, really kind and caring. I couldn't have found a better place to give my daughter, son in law and granddaughter a break as I have lived with them for a few years now since my husband died 14 years ago.
My daughter saw it on line. I would never ever go anywhere else for respite or permanently. I'd recommend it to anyone.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 04 Aug 2017:

Thank you for your wonderful comments on your recent stay with us, it is much appreciated and we look forward to your next visit. Kind regards Carol.

My mother has been a resident at Ladysmith Care Home for approximately three years and during that time has been treated with great care, respect and kindness. The staff are really great and the turnover of staff seems very low. The same careers have been involved with my mum's care all the time she has been a resident, so they know her really well and she is comfortable with them. Mum has been hospitalised a couple of times since moving to Ladysmith and staff have treated her like a family member when she has returned ensuring her every comfort, offering re-assurance and support to help her back to better health. I would happily recommend Ladysmith Care Home as a safe and caring home for those no longer able to cope on their own..

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 08 May 2017:

Thank you so much for your kind words, they are greatly appreciated by all who work at Ladysmith Care Home.

I'd like to say, I recently needed emergency respite for my mama as she lives with me and had been unwell for weeks. I'd done numerous spot checks on local residential homes and wasn't happy however as soon as I entered Ladysmith Care I felt totally at ease and so did my mama as I'd taken her with me because she had to be happy with it. The staff were so attentive and it felt right they were more than happy to carry out an assessment and did so, not only professionally but friendly. My mum was more than happy to stay under the circumstances. My daughter brought mums belongings and mama was booked in for 2 weeks. I was so relieved and grateful and most definitely will be using their care home in the future. I'm glad I didn't read ridiculous reviews, seems that they are all paperwork problems and not actual care, far too much time spent focusing on paperwork rather than what's needed ... CARE ... they were wonderful and have my vote, keep up the good work ladies. Thank you, much appreciated.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Carol Woodliffe, Manager at Ladysmith Care Home responded to this review on 10 Apr 2017:

Thank you for your lovely review and for giving the staff at Ladysmith Care Home the praise they really do deserve. They all work very hard and I am sure they will really appreciate your comments.

Since mum was admitted in May 2015, I have visited her frequently and have always felt reassured that she is well cared for.
The home is clean and bright and welcoming. The staff treat the residents with patience and kindness. I am always impressed by how gentle they are with everyone.
There seem to be many activities such as bingo, crafts, quizzes, a visiting singer etc.
Visitors are always made to feel welcome.
Although mum is confused at times, she does say how happy she is there and what a lovely place it is.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 06 Feb 2017:

Your feedback is very must appreciated, I will be sure to pass on your kind comments and praise to all the staff at Ladysmith. Thank you.

My sister has been a resident of Ladysmith Care Home since April 2012. She went there following a spell in hospital following a stroke after which she was not able to care for herself. Whilst in hospital it was also found that she has the onset of dementia. Ladysmith Care Home have provided excellent care and support to her since 2012 and following a recent fall which resulted in a broken hip and wrist they have nursed her back to being able to walk with the aid of her walking frame and continue to use her arm. My sister is 92 years of age.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 24 Jan 2017:

Many thanks for your kind words. Everyone at the home will be really pleased that you are so happy with the care they provide. I will be sure to pass your comments on and congratulate them on another excellent review.

The place mentioned above is ideal for anyone. My experience is a good guide to follow, the staff are very reliable and helpful in every way. As regards food etc no complaints as everything is well organised and respected, everything is accepted and nothing is too much trouble which makes life well worth living.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 19 Jan 2017:

Thank you for your kind comments, I will be sure to pass them onto everyone who works at the home.

I am treated with respect and humour after being swept out of my own home by flooding water! The red cross and local fire brigade soon had a big lighting system outside my house. I was taken into Ladysmith Care Home where I am being looked after with dignity. Now there's no place like home but there is the next best thing! Thank you all "God Bless you!"

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 13 Jan 2017:

Thank you for your very kind words, I will be sure to share them with everyone who is apart of the home.

My mother receives excellent care from all the staff. She is in good health and enjoys life here. The meals are well prepared and offer a good varied diet. The surroundings are well maintained and cleanliness seems high on the list of priorities. Overall I don't think you will find a better care home in this area which is well managed and has dedicated staff who always work in a professional manner.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 11 Jan 2017:

Thank you for your comments they are greatly appreciated. The whole team at Ladysmith work incredibly hard and are extremely dedicated in delivering the best care possible. I will be sure to pass on your kind comments to everyone who works at Ladysmith. Thanks again.

Our close relative has been living at Ladysmith for 2 and half years. The family visit five/six times per week. The care has been consistently excellent.
The carers are empathetic and proficient; the senior staff and management are approachable and responsive. Liaison with outside agencies especially medical services is also very good. There are good social activities.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 06 Jan 2017:

Many thanks for your kind words and I will be sure to pass on your thoughts to everyone who works at Ladysmith. The whole team work incredibly hard making sure they deliver the best care they can. Your acknowledgement will be great appreciated.

Since both my parents went to Ladysmith, they were treated with nothing but kindness. Sadly after my dad passed away, Ladysmith became my mum's home. The staff couldn't do any more to support my mum through this sad time. The care my mum receives is excellent and the way in which the home treats our family when we visit it makes us feel we are part of a larger family and always welcome. Thank you Ladysmith, you have put our minds at rest with the care, love and support you give to mum.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 29 Dec 2016:

Thank you for your kind words it is greatly appreciated. Everyone at the home works very hard and strives for excellence so your acknowledgement of their care and efforts is greatly appreciated.

My mum was a resident at Ladysmith care home for nearly 3 years, sadly she passed away in December 2015. I just wanted to say that the care she received in the 3 years was excellent. The staff, senior carers and management have looked after her as if she was a family member from the day she arrived. The last week of her life was traumatic for the family but the palliative care given was dignified and loving, I would not have wanted her to be anywhere else, certainly not in the hospital, the comfort they gave to her and myself was second to none and I would without hesitation recommend this home to anyone seeking a safe, loving environment for those people most precious to us to live.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident at Ladysmith Care Home for almost two years now. During that time the care my wife has received has been exemplary. The empathy demonstrated by the young girls looking after her Is a credit to them. I feel much credit is also due to the staff
selection procedure, they have certainly got that right.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

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Average Rating:   5 out of 5

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