The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.7 90 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.
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Care Provided by The Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Lofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite care offered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.

Parking

  • Large on-site car park available.

The Grove Care Home Reviews (90)

9.7

The Grove Care Home has a Review Score of 9.7 (9.685) out of 10, based on 22 reviews in the last 2 years.
Over all time The Grove Care Home has 90 reviews.

Overall Experience
  • 60
  • 26
  • 3
  • 1
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Date Published
  • 90
  • 11
  • 15
  • 22
  • 68
Reviewer Connection to The Grove Care Home
  • 42
  • 17
  • 5
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  • 5
  • 3
  • 3
  • 2
  • 1
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Total of 90, showing 81-90
Review from Elaine (Friend of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and caring. There is a welcoming atmosphere. My friend likes the food and drinks are always offered. Activities are provided five days a week. The setting is beautiful, next to a park.
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Review from Julie R (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent 10 out of 10. lovely staff. A real home for my mother.
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Review from Carol (Daughter of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In April of last year the costs rose and the reasons given were refurbishment of rooms. My mother's room has not been refurbished since she moved in eighteen months ago. I'm not sure how often the rooms are cleaned but I spotted a biro on the bathroom floor several weeks ago, close to the sliding doors
and it was still there a few weeks later.
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Review from M P (Partner of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner seems to be at least reasonably contented with the overall attention which she receives. Her main observations are with the standard of the meals served. The 'activities' in the afternoon are beneficial.
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Review from Malcolm W (Son of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is pleasantly situated in a quiet area of Waltham overlooking a park. The staff are always friendly and the management run the home in a professional and competent manner. Communication is good and any problems with family are notified to us immediately. There are activities daily so every
day is different. There are many walks around the home and this enables you to take family out easily.
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Review from D W J (Son of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident for over three years. She feels safe and well cared for and I am confident in the staff who treat her with respect and kindness.
My mother's move to a care home was something I was very worried about. It was sad for me to see her loose her independence. It has however worked
out better than I could have hoped thanks to the excellent staff and good management.
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Review from J G (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Grove for over a year now. The staff are very welcoming and friendly. I have never smelled urine etc as I have in other homes. It is a nice small, compact home. The grounds are lovely and for the residents to face the public park is lovely, to watch the general public weakling dog
etc is nice.
The activities are wonderful. So many to choose from and they are regular and organised. A tribute to the hard work the activity organiser - she does a superb job. It is very difficult watching for my mum sink deep into dementia but The Grove home certainly have given my mum the quality of life she deserves. I would recommend The Grove to other for sure.
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Review from Rita E (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a permanent resident until his failing health caused his death. During his time at The Grove he received excellent care and attention together with genuine compassion and friendship. Dad was always treated with the greatest respect and dignity. I felt no matter what time of the day his
family called the care was 24/7 for him and us. I submitted a review after dads death to say what an excellent home The Grove was. I believe they are worthy of this update review due to the aftercare they have shown making me feel welcome on return visits, when I take Christmas cards in. Their care and memories of dad are always upheld. The warmth and welcome given to family on visits is excellent. The staff and service is excellent. I would highly recommend The Grove as an excellent care home.
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Review from Dee W (Daughter of Resident) published on 15 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have just enjoyed a pre Christmas meal with my mum at The Grove. We were served by the care staff, greeted on arrival and seated in a beautifully decorated dining room. We were given an option of wine or a soft drink. We had previously chosen our meals. We had opted for prawn cocktail,
which was served with a fresh crisp salad, followed by Beef in Guinness, dumpling, mashed potatoes, cabbage and carrots. The beef was beautifully tender and delicious, but the cabbage was over cooked For dessert my husband had pear and berry crumble and I had ice-cream with butterscotch sauce. The meal ended with tea or coffee with an after dinner mint. The whole meal was presented and delivered well by the attentive staff. The meal was followed by entertainment in the lounge.
My mum is lucky to have a very large room overlooking the entrance and small wooded area. She enjoys seeing people coming and going, and has the added advantage of being near to the lift and stairs, so there is not much goes on that she doesn't see and know about! Her transition into full time care was made easy by the staff and we have been made welcome at all times.
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Review from Kathryn S (Daughter of Resident) published on 16 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently died, but was in The Grove Care Home for approx. 14 months. My mother had dementia and the care & attention of all the employees has been exemplary. I couldn't have wished for more love, attention & respect towards my mother. My mother's room had its own kitchen, bathroom and
the main room was big enough for a bed, chairs, draw/cupboard space and tv. There was a large lounge downstairs for residents with TV and a quiet room. The home had activities for the residents and sometimes entertainment i.e. singer. At the end of her life, staff again were extremely helpful and kind to the family, nothing was too much trouble. I would highly recommend The Grove.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for The Grove Care Home is calculated as follows: ( (202 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 260 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Kelly

Kelly Lofts

Job Title: Home Manager Joined: 2019

Kelly is our Home Manager at The Grove Care Home. She has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.

Ros

Ros Wells

Job Title: Customer Relations Manager Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.

Tracey

Tracey Longmuir

Job Title: Home Administrator Joined: 2024

Tracey is our friendly and organised Home Administrator at The Grove. She supports residents, families, and the team with day-to-day admin and ensures everything runs smoothly. With a passion for person-centred care, Tracey helps create a welcoming home. 

Donna

Donna Burkes

Job Title: Wellbeing Team Lead Joined: 2025

Donna is our Wellbeing Lead and makes sure there’s always something going on in the home. She supports the team to plan activities and events that residents really enjoy and works with families to make sure everyone feels involved.

Samantha

Samantha Taylor

Job Title: Care Assistant Joined: 2025

Samantha is a Care Assistant and supports residents with their daily needs, always offering a friendly face and a helping hand. She takes pride in making sure residents feel comfortable, safe, and valued.

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