The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.
With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.
Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.
The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.
Group: Country Court Care
Person in charge: Ros Wells (Manager)
Local Authority / Social Services: North East Lincolnshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Challenging Behaviour
Admission Information: Respite care offered. Ages 55+.
Single Rooms: 52
Rooms with ensuite WC: 52
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Directions:
The Grove is on Ings Lane in Waltham off the B1219 or from Cheapside.
From the A16 from Louth turn left onto Cheapside Road towards the village of Waltham, turn right onto Grove Lane then take the right turning onto Ings Lane the drive to the Grove Care Home is on the right.
From Grimsby take the B1219 towards Waltham, on reaching Waltham turn left off the High Street onto Ings Lane. Carry straight on on Ings Lane ignoring the sharp bend to the right. The drive to the Grove Care Home is after this bend on the right.
Visiting:
The Grove Care Home is always open, visitors are welcome at any time.
Parking:
Large on-site car park available.
Latest Care Quality Commission* Report on The Grove Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Grove Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.518 for The Grove Care Home is calculated as follows: ( (164 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 274 Ratings = 4.518
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.481 Points relating to the number of positive Reviews for The Grove Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.4 Target = 0.481
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Grove Care Home has a Review Score of 9 (8.999) from 23 Reviews
Review submitted from a Postal Card by K M (Resident) on Friday 11 May 2018. Relates to April 2018.
A well-run care home providing a high standard of service for elderly residents with individual care needs.
Rooms all of which have en-suite facilities and a separate dining room which incorporates a snack bar. The dedicated staff at his care home have created an exceptionally friendly and caring relationship with residents while maintaining a high professional standard.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Wendy S (Daughter of Resident) on Friday 23 March 2018. Relates to March 2018.
My father had to go into hospital for three weeks he has a bad chest infection. When discharged he could not return to The Grove as they had a virus. We had to find another home for respite until he could return. I will not name the other home but all I can say that the care was terrible and my father ended back in hospital. The Grove compared to the other home is excellent. The care, the support, the staff are all excellent, nothing is too much trouble. They also support us the family. They have met all my father's needs, cared, dignity and diet. I would like to say the manager has been a great help and support in many ways. Thank you all.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by Janice S (Daughter of Resident) on Tuesday 6 March 2018. Relates to March 2018.
It is a very difficult time when you have to pick a care home for a loved when they have to go in one, l visited 11 twice and in the end, The Grove came out on top, they have cared for my father since last July, and the care is excellent. It has a very friendly family feel to it, the staff are very caring, the care my father gets is excellent, and it is peace of mind for me and all the family knowing he is safe and very well looked after. You will be made very welcome if you choose to come and look around The Grove, by the manager or lady in front of house. Myself and my family can't thank everyone that works at The Grove enough for the care that my Dad gets.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Jill E (Sister of Resident) on Wednesday 18 October 2017. Relates to October 2017.
Delighted my family members have found The Grove.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Owen S (Son of Resident) on Friday 7 July 2017. Relates to June 2017.
My mother came to this home after the home which was in the place that she had lived in her whole life, closed down. So it was a big move for her. She settled really well and with myself and partner living around the corner, we were able to visit every day. The staff encouraged my mum to eat her meals in the dining room and she made friends very quickly. But sadly her condition deteriorated very quickly and the staff were brilliant and very caring. We would very much recommend The Grove. The manager was also very helpful and couldn't do enough for us. Mum died after 4 weeks there, but we were so pleased she moved here.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by J A (Resident) on Tuesday 28 March 2017. Relates to March 2017.
I am happy at The Grove all staff are nice and friendly.
My only concern is the high turnover of staff.
How likely would you be to recommend The Grove Care Home? Likely
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Review submitted from a Postal Card by B B (Friend of Resident) on Thursday 23 March 2017. Relates to March 2017.
Very pleasant atmosphere, staff always pleasant. Clean and warm, everyone seems well cared for.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by A G (Sister of Resident) on Thursday 23 March 2017. Relates to March 2017.
Whenever I visit my sister, everybody is very pleasant. My sister always looks well cared for and her room is lovely and clean.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan F (Daughter of Resident) on Tuesday 14 March 2017. Relates to January 2017.
My mother has resided at The Grove for nearly three years and she has loved it never once saying that she wished she hadn't come. The home is like a first class hotel. Mum loves her flat and calls it home. The care is superb and the staff are always friendly and willing to help. Nothing is too much to ask! I chose this home by word of mouth from a satisfied relative. What a relief to find such a caring, pleasant and happy home. I know that mum is so well looked after and is safe and secure. I highly recommend it to all.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by M L (Resident) on Monday 13 March 2017. Relates to January 2017.
I like the privacy The Grove Care Home provides - once your door is closed there is no noise heard from neighbouring flats. The carers are particularly good in caring for those who are bewildered or have dementia - comforting, reassuring and showing support. They are magnificent in helping those who cannot feed themselves ensuring they get a good meal and keeping them calm and happy.
I think we are lucky in having good carers. I have been shown nothing but kindness and respect across the board, even after death the care goes on- a Welsh lady who passed away recently left looking presentable surrounded with daffodils.
How likely would you be to recommend The Grove Care Home? Likely
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Review submitted from a Postal Card by A B (Son of Resident) on Wednesday 8 March 2017. Relates to January 2017.
My mother has been in the care of The Grove in Grimsby for the period of 1 year up to mother recently passing away due to dementia. I cannot thank the team, staff and management enough. Very supportive and caring, very professional on dealing with all aspects that occur and required dealing with in the last weeks of my mother's life. The palliative/end of life care was outstanding and I thank all concerned. I would recommend The Grove to family and friends as they made mother's last year of life a "happy one" being altogether rather than on her own.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by Joan T (Daughter of Resident) on Friday 3 March 2017. Relates to February 2017.
My mother is very happy here and I feel she gets good care and help which is updated as her needs change. The activities are very good and will no doubt get better still with the appointment of a new activities coordinator. The staff treat the residents with compassion and dignity.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Graham H (Son of Resident) on Wednesday 25 January 2017. Relates to January 2017.
My mother is a resident and has been a resident for the past four years. The family and I visit regularly and none of us, including mother, has ever had any cause to complain. In fact, mother and our family believe it is nothing short of 'First Class'
Management and staff are very professional and caring, always devoted to the residents and helpful to relatives. As her son, I have visited other care homes in the local area and The Grove is by far the best.
The family and I rest assured my now 91year old mother is being looked after extremely well. The family and I are always stating that if any of us, in the future needed residential care, The Grove is the one.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Elaine (Friend of Resident) on Wednesday 28 September 2016. Relates to September 2016.
The staff are kind and caring. There is a welcoming atmosphere. My friend likes the food and drinks are always offered. Activities are provided five days a week. The setting is beautiful, next to a park.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Julie R (Daughter of Resident) on Monday 22 February 2016. Relates to February 2016.
Excellent 10 out of 10. lovely staff. A real home for my mother.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Carol (Daughter of Resident) on Friday 5 February 2016. Relates to January 2016.
In April of last year the costs rose and the reasons given were refurbishment of rooms. My mother's room has not been refurbished since she moved in eighteen months ago. I'm not sure how often the rooms are cleaned but I spotted a biro on the bathroom floor several weeks ago, close to the sliding doors and it was still there a few weeks later.
How likely would you be to recommend The Grove Care Home? Likely
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Review submitted from a Postal Card by M P (Partner of Resident) on Monday 25 January 2016. Relates to January 2016.
My partner seems to be at least reasonably contented with the overall attention which she receives. Her main observations are with the standard of the meals served. The 'activities' in the afternoon are beneficial.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by D W J (Son of Resident) on Thursday 21 January 2016. Relates to January 2016.
My mother has been resident for over three years. She feels safe and well cared for and I am confident in the staff who treat her with respect and kindness.
My mother's move to a care home was something I was very worried about. It was sad for me to see her loose her independence. It has however worked out better than I could have hoped thanks to the excellent staff and good management.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Malcolm W (Son of Resident) on Thursday 14 January 2016. Relates to December 2015.
The home is pleasantly situated in a quiet area of Waltham overlooking a park. The staff are always friendly and the management run the home in a professional and competent manner. Communication is good and any problems with family are notified to us immediately. There are activities daily so every day is different. There are many walks around the home and this enables you to take family out easily.
How likely would you be to recommend The Grove Care Home? Likely
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Review submitted from a Postal Card by Rita E (Daughter of Resident) on Thursday 7 January 2016. Relates to December 2015.
My father was a permanent resident until his failing health caused his death. During his time at The Grove he received excellent care and attention together with genuine compassion and friendship. Dad was always treated with the greatest respect and dignity. I felt no matter what time of the day his family called the care was 24/7 for him and us. I submitted a review after dads death to say what an excellent home The Grove was. I believe they are worthy of this update review due to the aftercare they have shown making me feel welcome on return visits, when I take Christmas cards in. Their care and memories of dad are always upheld. The warmth and welcome given to family on visits is excellent. The staff and service is excellent. I would highly recommend The Grove as an excellent care home.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by J G (Daughter of Resident) on Wednesday 6 January 2016. Relates to December 2015.
Mum has been at The Grove for over a year now. The staff are very welcoming and friendly. I have never smelled urine etc as I have in other homes. It is a nice small, compact home. The grounds are lovely and for the residents to face the public park is lovely, to watch the general public weakling dog etc is nice.
The activities are wonderful. So many to choose from and they are regular and organised. A tribute to the hard work the activity organiser - she does a superb job. It is very difficult watching for my mum sink deep into dementia but The Grove home certainly have given my mum the quality of life she deserves. I would recommend The Grove to other for sure.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by Dee W (Daughter of Resident) on Monday 14 December 2015. Relates to December 2015.
My husband and I have just enjoyed a pre Christmas meal with my mum at The Grove. We were served by the care staff, greeted on arrival and seated in a beautifully decorated dining room. We were given an option of wine or a soft drink. We had previously chosen our meals. We had opted for prawn cocktail, which was served with a fresh crisp salad, followed by Beef in Guinness, dumpling, mashed potatoes, cabbage and carrots. The beef was beautifully tender and delicious, but the cabbage was over cooked For dessert my husband had pear and berry crumble and I had ice-cream with butterscotch sauce. The meal ended with tea or coffee with an after dinner mint. The whole meal was presented and delivered well by the attentive staff. The meal was followed by entertainment in the lounge.
My mum is lucky to have a very large room overlooking the entrance and small wooded area. She enjoys seeing people coming and going, and has the added advantage of being near to the lift and stairs, so there is not much goes on that she doesn't see and know about! Her transition into full time care was made easy by the staff and we have been made welcome at all times.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by Kathryn S (Daughter of Resident) on Wednesday 11 November 2015. Relates to November 2015.
My mother has recently died, but was in The Grove Care Home for approx. 14 months. My mother had dementia and the care & attention of all the employees has been exemplary. I couldn't have wished for more love, attention & respect towards my mother. My mother's room had its own kitchen, bathroom and the main room was big enough for a bed, chairs, draw/cupboard space and tv. There was a large lounge downstairs for residents with TV and a quiet room. The home had activities for the residents and sometimes entertainment i.e. singer. At the end of her life, staff again were extremely helpful and kind to the family, nothing was too much trouble. I would highly recommend The Grove.
How likely would you be to recommend The Grove Care Home? Extremely Likely
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February 2018
April 2017
February 2016
November 2013
Recipient: Country Court Care
Date: Saturday 09 Nov 2013
Job Title: Home Manager
Joined: 2018
Description:
Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Home Manager at The Grove Care Home.
Ros is looking forward to exciting times ahead at The Grove and is passionate about providing excellent care in a luxury environment.
Job Title: Senior Carer
Joined: 2001
Description:
Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".
Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.
Job Title: Care Assistant
Joined: 2004
Description:
Elaine has worked at The Grove for 13 years delivering personal care and caring for our residents. She has 3 children and 4 grandsons.
"I love getting to know the residents, they really get to know me too and often ask after my grandchildren. I like to find out what we've got in common, that really helps new residents settle in. I found that we have one of my old teachers here that taught me at school in Grimsby."
Elaine loves caring and still feels that she's learning all the time.
Job Title: Administrator
Joined: 2007
Description:
Sue has worked at The Grove for over 10 years and is a familiar face for anyone visiting The Grove.
"I enjoy seeing all the relatives, friends and volunteers coming in and out and getting to know everyone."
Sue deals with all the administration for The Grove, from enquiries to staff queries and helping to organise events.
"I love getting to know the residents and hearing all their stories".
There are currently no Care Home Idol entrants who have performed at The Grove Care Home