The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.7 90 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.
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Care Provided by The Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Lofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite care offered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.

Parking

  • Large on-site car park available.

The Grove Care Home Reviews (90)

9.7

The Grove Care Home has a Review Score of 9.7 (9.685) out of 10, based on 22 reviews in the last 2 years.
Over all time The Grove Care Home has 90 reviews.

Overall Experience
  • 60
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Date Published
  • 90
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Reviewer Connection to The Grove Care Home
  • 42
  • 17
  • 5
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  • 5
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  • 1
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Total of 90, showing 1-20
Review from M N (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have excellent experience of The Grove. The staff are compassionate and attentive, creating a warm and welcoming environment. The facilities are clean, comfortable and well maintained, making it a safe and pleasant place to live. Residents receive personalised care tailored to their needs, which truely
shows the dedication of the team. Overall, this care home provides outstanding support and feels like a community. Highly recommend!
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Review from J L (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited this care home on a few occasions in the last few months. I must say I am very impressed. The staff are very kind and lovely to residents. In fact, I think residents are treated very well! I work in community care myself and I've been very pleased with what I've seen.
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Review from Joanne J (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had family over to visit from New Zealand, after brief discussions with the Customer Relations manager, she kindly organised a buffet lunch for us all to share a special visit with my mum. The food was delicious, the table was all set out in the coffee shop so we have our own little party! One
staff member in particular did an amazing job attending to our every need. All in all it was a perfect afternoon and I can't thank oyu all enough, especially the customer relations manager and two members of staff in particular for organising it all. We made very special memories and had a perfect afternoon thanks to 'The Grove'.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're glad your mum and family had a good afternoon with us and enjoyed the food and setting. I will pass on your thanks to the rest of the staff team.

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Review from Gary A (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One staff member in particular organised a family tea at The Grove, which was excellent. Well supported on the day by another staff member and the customer relations manager.
A great afternoon, which was great for my mam who loves at The Grove. Thank you!
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you so much for your lovely feedback. We're so pleased to hear you enjoyed the family tea at The Grove, and that it was a special afternoon for your mum. I'll be sure to pass on your kind words to the team involved. Thank you again for your support!

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Review from Graham K (Son of Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're so pleased with the care and support that The Grove has provided for mum. The staff are all friendly and very caring, nothing is too much trouble, such a lovely enviroment. We have peace of mind knowing that mum is safe and looked after.
Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review. We're so glad your mum feels safe and cared for, and that you have peace of mind. I will share your lovely feedback with our staff team.

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Review from Mandy S (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fabulous care home. The staff are fantastic, providing total care for the residents. It really is an amazing place, and Mum is well settled.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review. We are so pleased to know you are happy with our home and the care we provide. I will share your kind words with the rest of the team.

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Review from J S (Respite Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very good care home. Everything they do, all the staff are very good, good food as well. They help me to get better.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review of The Grove Care Home. We are so pleased you have been well looked after by our staff team and that you have enjoyed the food offered.

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Review from S Y (Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable, well cared for, excellent staff.
Reply from Cheryl Shorter, Home Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home we are so pleased to know that you are comfortable and well cared for by our staff team.

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Review from D H (Husband of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home.

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Review from K A (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the grove is very positive. Mums been a resident of the grove since September 2022. Mums dignity and respect is always put first. She isn't a lady that communicates well verbally, however she is always asked if she would like to join in daily activities. She enjoys her trips to the
coffee shop with us. We are always treated well when we visit mum. Overall are visits are very enjoyable.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so happy your mum feels cared for and enjoys her time here. It's great to know you have enjoyable visits too.

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Review from Lorraine L (Niece of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came to The Grove Care Home for a week, to give my mum some respite. The care he was given was outstanding, he has learning difficulties and finds it difficult to understand and take in information. However, they got down to his level physically and communicated in a way he could understand.
He was very happy whilst he was in their care, as it's been quite a while since I have seen him smile and be so talkative. My mum does an excellent job looking after him, however, it was a break they both needed. Thank you!
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review of The Grove Care Home. We are so happy you chose us to care for your uncle and that we were able to support your family with respite care.

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Review from H W (Partner of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over and above for Valentines day lunch.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review we're so pleased to know that you enjoyed a Valentines Day lunch prepared by our staff team here at The Grove. I will share your kind words with the rest of the team.

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Review from J S (Niece of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Grove is a beautifully kept home. Warm and comfortable. I'm told the food is good. But the best thing about it is the staff. They are kind and generous with their time and without exception seem happy in their work. A wonderful thing in this day.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so pleased to know you like our facilities and that our staff team are kind and caring.

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Review from S N (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into The Grove Care Home in November. I cannot put into words how much improvement there has been in mum. She is talking to us, interested in things around her, thoroughly enjoying the activities, mum is always encouraged and included in things. Mum looks smartly turned out, all the staff
treat her with dignity and respect and they are always around to answer any quires we may have. I cannot thank everyone but this starts from the top. Thoroughly happy to leave mum when we have visited.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're thrilled to hear that your mum is happy, engaged and well cared for by our staff team. Your trust means so much to us.

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Review from David B (Brother-in-law of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
We arrived to visit my brother-in-law at 1030 and found him still in bed, needing toileting, unable to find his call button and unable to reach the wall-mounted pull cord. I pulled the cord, a carer arrived to acknowledge the call within 10 minutes and others arrived at 1055. Shortstaffing as usual,
profits before care.
Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to share your concerns regarding your visit to your brother-in-law. We sincerely apologise for the experience you described, and we understand the importance of addressing these issues promptly. Following our conversations, I am pleased to inform you that we have taken steps to resolve the matter. We have reviewed the incident with our staff team and have ensured that appropriate measures are in place to prevent such occurrences in the future. Our priority is always the well-being and comfort of our residents, and we are continually working to maintain the highest standards of care. We value your feedback and remain committed to improving our service. Please do not hesitate to reach out if you have any further concerns or suggestions.

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Review from J W (Sister of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Joined my sister to celebrate her birthday, which I had been approached about by two particular members of staff earlier in the week, offering the coffee club as a location for family and friends to join her in a private location within the care home. We were greeted by another member of staff who had
prepared a decorated table and room and served us a beautiful meal. We couldn't have had a better venue - first class.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your sisters birthday celebration special for you and your family.

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Review from Ian F (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We celebrated Mum's 97th birthday as a family in the 'coffee club'. We were extremely well looked after by our hostess and had a delicious meal, a main course, dessert and tea/coffee. The atmosphere was calm and relaxed and Mum really enjoyed it. It was a lovely way to celebrate. The staff, as always,
were wonderful.
Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave your review for The Grove Care Home. It's lovely to hear that you had a wonderful time celebrating your Mum's birthday and got to use the new coffee club. Your kind words will be passed on to the staff team. Warmest regards.

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Review from Karen E (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Mum to celebrate her 97th birthday and had lunch in the Coffee Club. We had a super time - the new refurbishments are excellent, the hostess and all the staff were top class, the food and service were superb. Mum had a really lovely time. Thank you to all at The Grove.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your mum's birthday celebration special for you and your family.

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Review from A D (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely evening meal in the cafe with Mum and her close friends plus my brother who was visiting. This was a 'private dining experience. The food was wonderful and so was the service. The chef was a lovely hostess who looked after us beautifully.
Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review. We are so pleased you enjoyed your private dining experience in our new Coffee Lounge area at The Grove.

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Review from Graham H (Son of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is settling and enjoying all the Grove has to offer. Found him on Monday sitting outside with a sombrero and a long cool drink after having a great BBQ.
Often will find him enjoying various board games, card Dominoes with a friendly group of residents, a quiz or game, and some physical.
The Grove
has a nice feel for this type of socialising for those residents who want or need these interactions. There is always the tea trolley with cheery staff who deliver and cater for each resident. All the while in the background the staff are efficiently doing the day-to-day home caring, cleaning interacting. I have found all the staff happy to help and aware of what’s going on with Dad. Feel lucky we found this place for him.
Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a lovely review for The Grove Care Home. We are so pleased to hear that your dad has settled in well and is enjoying all the activities and time spent at our home. I will make sure to share your kind words with the rest of our staff team.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for The Grove Care Home is calculated as follows: ( (202 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 260 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Kelly

Kelly Lofts

Job Title: Home Manager Joined: 2019

Kelly is our Home Manager at The Grove Care Home. She has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.

Ros

Ros Wells

Job Title: Customer Relations Manager Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.

Tracey

Tracey Longmuir

Job Title: Home Administrator Joined: 2024

Tracey is our friendly and organised Home Administrator at The Grove. She supports residents, families, and the team with day-to-day admin and ensures everything runs smoothly. With a passion for person-centred care, Tracey helps create a welcoming home. 

Donna

Donna Burkes

Job Title: Wellbeing Team Lead Joined: 2025

Donna is our Wellbeing Lead and makes sure there’s always something going on in the home. She supports the team to plan activities and events that residents really enjoy and works with families to make sure everyone feels involved.

Samantha

Samantha Taylor

Job Title: Care Assistant Joined: 2025

Samantha is a Care Assistant and supports residents with their daily needs, always offering a friendly face and a helping hand. She takes pride in making sure residents feel comfortable, safe, and valued.

Frequently Asked Questions about The Grove Care Home

What types of Care is The Grove Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Grove Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at The Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grove Care Home to the centre of Grimsby?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grove Care Home to verify any information. View our terms and conditions. The Grove Care Home has an Enhanced Service - more info.