The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.7 86 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Lofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite care offered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.

Parking

  • Large on-site car park available.

The Grove Care Home Reviews (86)

Total of 86, showing 61-80
9.7

The Grove Care Home has a Review Score of 9.7 (9.686) out of 10, based on 24 reviews in the last 2 years. Over all time The Grove Care Home has 86 reviews.

Overall Experience

  • 57
  • 25
  • 3
  • 1
  • 0

Date Published

86
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15
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Review from Margaret L (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at The Grove for ten years. When I first came I had limiting food preferences and did not join in any of the activities offered. I existed.
Today I enjoy (look forward to) the excellent meals provided, have a good appetite and involve myself in almost all the activities on offer.
My favourite
is Gardening Club. Craft, the choir, visiting entertainers and reminiscence 'joggers', knit and natter, bingo, all feature in my life now.
At school, I was told my voice was flat, but here I am, 70 years later, adding volume, if not sweetness, to our choir!
I write a monthly newsletter for The Grove, which residents and old friends tell me they enjoy. Care here is first class - staff show compassion and encouragement. I love my flat and have been able to put my own stamp on it.

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Review from Glenn A (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in The Grove for approx 18 months, her final week was 'end of life' care. The home and staff over the final week was first class in every department, from manager to care staff.
In general, the home was good for my mum, the staff were always professional and caring and for me, that was the
main feature. The lows over the period were staff shortages/turnover. The home looks tired in places and dated and a shame for such a beautiful building. The new manager has all the right ideas to improve the home if given the backing and acts immediately to resolve issues.

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Review from Mary M (Friend of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has recently been in The Grove for respite care while her family were away and I have visited several times while she has been there. Being of a certain age and having several slightly older friends who are/have been in care homes, I have visited a few over the years and have always dreaded
my days in one of those dingy buildings. The Grove, though, has changed my perception and made me slightly less fearful of it. My friend had a beautiful room with its own kitchen and bathroom and plenty of space. The home is surrounded by beautiful parkland with squirrels and birds and the staff are lovely. All very friendly and helpful and couldn't do enough for my friend. If ever the time comes, I have told my family they have to choose the Grove.

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Review from Jennifer L (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent twelve days at The Grove for respite while I went on holiday. Picked her up today and she had had a lovely time, made lots of new friends and joined in all of the activities.
The staff make the care home feel like 'home' all are so friendly and caring, which creates a lovely atmosphere
about the place.
I am so pleased to have found such a lovely care home for my mum.

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Review from K M (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home providing a high standard of service for elderly residents with individual care needs.
Rooms all of which have en-suite facilities and a separate dining room which incorporates a snack bar. The dedicated staff at his care home have created an exceptionally friendly and caring
relationship with residents while maintaining a high professional standard.

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Review from Wendy S (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to go into hospital for three weeks he has a bad chest infection. When discharged he could not return to The Grove as they had a virus. We had to find another home for respite until he could return. I will not name the other home but all I can say that the care was terrible and my father
ended back in hospital. The Grove compared to the other home is excellent. The care, the support, the staff are all excellent, nothing is too much trouble. They also support us the family. They have met all my father's needs, cared, dignity and diet. I would like to say the manager has been a great help and support in many ways. Thank you all.

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Review from Janice S (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very difficult time when you have to pick a care home for a loved when they have to go in one, l visited 11 twice and in the end, The Grove came out on top, they have cared for my father since last July, and the care is excellent. It has a very friendly family feel to it, the staff are very
caring, the care my father gets is excellent, and it is peace of mind for me and all the family knowing he is safe and very well looked after. You will be made very welcome if you choose to come and look around The Grove, by the manager or lady in front of house. Myself and my family can't thank everyone that works at The Grove enough for the care that my Dad gets.

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Review from Jill E (Sister of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted my family members have found The Grove.

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Review from Owen S (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to this home after the home which was in the place that she had lived in her whole life, closed down. So it was a big move for her. She settled really well and with myself and partner living around the corner, we were able to visit every day. The staff encouraged my mum to eat her meals
in the dining room and she made friends very quickly. But sadly her condition deteriorated very quickly and the staff were brilliant and very caring. We would very much recommend The Grove. The manager was also very helpful and couldn't do enough for us. Mum died after 4 weeks there, but we were so pleased she moved here.

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Review from J A (Resident) assisted by family/friend published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy at The Grove all staff are nice and friendly.
My only concern is the high turnover of staff.

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Review from B B (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere, staff always pleasant. Clean and warm, everyone seems well cared for.

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Review from A G (Sister of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my sister, everybody is very pleasant. My sister always looks well cared for and her room is lovely and clean.

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Review from M L (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the privacy The Grove Care Home provides - once your door is closed there is no noise heard from neighbouring flats. The carers are particularly good in caring for those who are bewildered or have dementia - comforting, reassuring and showing support. They are magnificent in helping those who
cannot feed themselves ensuring they get a good meal and keeping them calm and happy.


I think we are lucky in having good carers. I have been shown nothing but kindness and respect across the board, even after death the care goes on- a Welsh lady who passed away recently left looking presentable surrounded with daffodils.

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Review from Susan F (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at The Grove for nearly three years and she has loved it never once saying that she wished she hadn't come. The home is like a first class hotel. Mum loves her flat and calls it home. The care is superb and the staff are always friendly and willing to help. Nothing is too much
to ask! I chose this home by word of mouth from a satisfied relative. What a relief to find such a caring, pleasant and happy home. I know that mum is so well looked after and is safe and secure. I highly recommend it to all.

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Review from A B (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care of The Grove in Grimsby for the period of 1 year up to mother recently passing away due to dementia. I cannot thank the team, staff and management enough. Very supportive and caring, very professional on dealing with all aspects that occur and required dealing with in
the last weeks of my mother's life. The palliative/end of life care was outstanding and I thank all concerned. I would recommend The Grove to family and friends as they made mother's last year of life a "happy one" being altogether rather than on her own.

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Review from Joan T (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and I feel she gets good care and help which is updated as her needs change. The activities are very good and will no doubt get better still with the appointment of a new activities coordinator. The staff treat the residents with compassion and dignity.

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Review from Elaine (Friend of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and caring. There is a welcoming atmosphere. My friend likes the food and drinks are always offered. Activities are provided five days a week. The setting is beautiful, next to a park.

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Review from Julie R (Daughter of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 10 out of 10. lovely staff. A real home for my mother.

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Review from Carol (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In April of last year the costs rose and the reasons given were refurbishment of rooms. My mother's room has not been refurbished since she moved in eighteen months ago. I'm not sure how often the rooms are cleaned but I spotted a biro on the bathroom floor several weeks ago, close to the sliding doors
and it was still there a few weeks later.

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Review from M P (Partner of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner seems to be at least reasonably contented with the overall attention which she receives. Her main observations are with the standard of the meals served. The 'activities' in the afternoon are beneficial.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for The Grove Care Home is calculated as follows: ( (219 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 283 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Kelly

Kelly Lofts

Job Title: Home Manager

Joined: 2019

Kelly is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.

Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.

Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.

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